Manpower Arrangement

Zone Description Existing staff Additional PTs Total Number

2 F&B store 1 (Yuyun) 1 (Dian) 2

1 (May) 0 1

3 Tent F&B 1 (Deddy) 1 2

Chill Cove 1 (Zainal) 3 4

Mobile Buggy 1 (Jaka) 1 2

Runner Send inventory 1 (Suahami) 2 3

Canopi Hut 1 (Fazar) 0 1

Total Number 8 7 15
Standard Operating Procedures for runner
Timing To Do
6:00am Set up tables
6:30am Send opening inventory (stock comes from F&B
store)

- When location requests the inventory through

whatsapp group chat or call to Stefan, runners
need to be ready at F&B store.

- Runners will use buggy to send requested

inventory together with two copied
requestation form
- One copy will be for store and another copy
will be recorded in F&B store
08:00pm Balanced inventory sends back to F&B
Standard Operating Procedures for store staff
Timing To Do
6:45am Decoration of tables
7:00am Check inventory and chill drinks

7:30am Be ready to serve customers

- Frequently top up drinks into ice box and ice

cube into ice basket

19:00pm Start to count for balance inventory

19:30pm Tear down all stuffs including decoration and
tables
Standard Operating Procedures for Buggy
staff
Timing To Do
6:45am Staff comes and prepare for inventory
7:00am Display drinks and food into Buggy

7:30am Be ready to serve customers

- Drive around from Zone 2 to Zone 5 and ask for

drinks and food

6:30pm Start to count for balance inventory

7:00pm Clean up
 Standard Operating Procedures for Cashier
Receive exact Make a hole for Keep inside
amount of coupon coupon and write the boxes nicely
from customers (No goods customers and used for
exchange) purchased behind tally inventory
coupon

Staff needs to If still

compensate not tally Every hour, cashier needs to
equally for update Stefan the number of
missing stock If stock is not tally, pls
double-confirm of items sold and total amount
transfer of stock with
Zainal or Stefan

If find The formula of tally inventory

If tally, pls keep
out is opening stock + transfer of
coupon safely for
stock – Item sold (indicated
finance and start to
back of coupon) = Balance
pack balanced stock
Stock
 Standard Operating Procedures for Sales Staff
When customers If customers don’t have When
approach, please any preference or customers have
greet the customers difficult to choose a chosen a drink
with “Welcome to product, sales staff or a snack,
F&B store.” and ask needs to propose please upsell a
customers what they relevant snacks or local snack or a drink
want. drinks to them. to them.

Sales staff always need to check balanced

stock and request it through WhatsApp call
or message when it’s running low

Before closing, sales After serving When customers have

staff need to count for customers and be finished the selection,
balanced stock and ready to serve please direct them to
prepare to pack stuff following customers make payment by
such as decoration. or top up chill drinks coupon only.
 Standard Operating Procedures for Runners
In the earlier morning or During the event day,
the day before event, whenever staff at F&B
runners need to send store requests for
inventory and other inventory, runner must
items to each location be standby at F&B store.
with opening inventory Stefan or Zainal will
list (in next slice). prepare the inventory
from F&B store and ask
runners to send over.
At the end of event,
The balanced runners will need to
inventory must be double check with sales
placed properly for staff for balanced
future use. inventory and send back
to F&B store with
inventory form.
Runners need to bring
two same filled
requestation form and
requested inventory to
the location by using
buggy or carrier if
possible.
Once the inventory
reaches to location,
sales staff need to check
for inventory and sign
on one requestation
form. Runners will bring
back the signed form
back to F&B store.
Opening
Remark Item Opening Inventory When to deliver
Soft Drinks
Aqual Water 4 Cartons
Coca Cola Can 3 Cartons

inventory Sprite Can

Pocari Sweat
Teh Kotak
3 Cartons
2 Cartons
2 Cartons Friday afternoon

list
Beers
Tiger 3 Cartons
Bintang 4 Cartons
Carlsberg 2 Cartons
Heneiken 3 Cartons Saturday Morning
Snacks
Murukku 10 packs
Makai Mixture 10 packs
Murukku twists 10 packs
Kerala Mixture 10 packs Friday afternoon
Lapis Surabaya 20 slices
Bika Ambon 30 slices
Banana Cake 20 slices
Brownies 20 slices Saturday morning from Luna supplier
Chitato Chips 4 Cartons
Lays Chips 4 Cartons Friday afternoon

Pre-packed popcorn 20 cups Saturday morning from Chill Cove

Coffee
Coffee Machine 1 piece

Sugar (white, brown and tropicana) 1 box each

Paper Cup (9oz) 1 box
Small straw 1 box
Capsule 4 boxes Saturday Morning
Other items
Decoration Set 1
Ice Box Big 2
Ice Box Small 1
Ice basket and scoop 1
Ice Cube 1 pack (9KG) Friday afternoon
Tissue 2 packs
Straw 2 packs
Plastic cup (12oz) 1 box
Plastic Bag 10 packs Friday afternoon
 Standard Operating Procedures for Buggy Staff
During opening, buggy One staff can bring menu
Buggy will go around
staff needs to prepare for to pre-sell the products
to upsell products to
drinks or snacks. The and another staff goes
customers
display must be back to chill cove to top up
presentable. items. Both staffs need to
communicate well what
items need to bring.

Staff who collects the coupon

At the end of day, all
needs to hole the coupon
stock must be tally and
and keep inside boxes. And
buggy must be cleaned
also staff needs to update
up.
Stefan the number of items
sold and total amount
Some decoration pictures