Documentos de Académico
Documentos de Profesional
Documentos de Cultura
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Investigated Case
Austrian subsidiary of a large-scale multinational
enterprise developing innovative electronic parts
Qualitative data
Structured interview of two managers (~3 hours)
40 questions on motivation, concept,
implementation, success
Quantitative data
Online Survey of 59/210 non-executive employees
(28% response rate) 9
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Starting point
SUP-DEP provides guidance in technical and
methodical issues for all researchers and developers
One SUP-DEP member is responsible for one group of
researchers
Decentralized working environments limit the
knowledge transfer between SUP-DEP members
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Wiki
Wiki
A new Solution ?
Wiki to support knowledge transfer and
interconnectedness ..
..to raise effectiveness and efficiency of support
(=domain)
Why a wiki?
Implementation and usage
Top down introduction by SUP-DEP‟s manager ..
.. but creation of articles should happen bottom-up
Manifold actions to increase awareness and 12
communicate benefit http://www.know-center.at
Individual benefits
Wiki-full-text search: quick guidance for emerging
problems
Wiki articles: formulations of both problems and their
solutions on an adequate (user-centric) level
Platform independent access
Transparency on knowledge and knowledge holders
Organizational (group) benefits
More efficiency and effectiveness in SUP-DEP support
(SUP-DEP‟s core-business) 14
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Reading behavior
less than several times a
montly; 31% day; 8%
daily; 15%
monthly; 28%
weekly; 18%
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Writing behavior
daily; 8%
weekly; 11%
less than
montly; 68%
monthly; 13%
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yes
Facilitate your work rather yes
no
Faster performance rather no
of your work
Better performance
of your work
Raise professional
status
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
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Better performance
of work
Improve workflows
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Improve
collaboration
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
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