Documentos de Académico
Documentos de Profesional
Documentos de Cultura
and Change
Chapter 14
Definition:
“A process used to enhance both the
effectiveness of an organization and
the well-being of its members through
planned interventions.”
Systems Approach:
Diagnose the Environment
e.g., force field analysis
Develop an Action Plan
objectives, activities, “details”
Evaluate the Results of the Intervention
Survey Feedback
The systematic collection of survey data
Fed back to groups to promote problem
solving and change
Team Building
A process to improve a group’s problem-
solving abilities
Example: process consultation
Werner & DeSimone (2006) 16
Types of Interventions:
Technostructural
Job Enlargement
Adding variety through similar tasks
Job Enrichment
Increasing responsibility, knowledge of
results, and meaningfulness of work
Alternative Work Schedules
Compressed workweek
Flextime work schedule
Quality Circles
Involving employees in work decisions
Total Quality Management (TQM)
Continuous improvement efforts
Self-Managing Teams (SMTs)
Team members have authority to make
decisions and regulate the team’s activities
Self-Managing Teams
Basic components:
Interdependence among team members
Individual members have discretion/authority
to make important work decisions
Individual members possess a variety of
skills, so that they can perform multiple tasks
The team receives regular performance
feedback