 After studying this topic you should be able

to
 Contrast three components of an attitude
 Summarize the relationship between attitude
and behavior
 Compare and contrast the major job
attitudes
 Define job satisfaction and how it can be
measured
 Know the ways in which attitude can be
transformed
 An old man lived alone .He wanted to spade his garden, but it was very hard work.
His only son, who would have helped him, was in prison. The old man
wrote a letter to his son and mentioned his situation:
Dear Son,
I am feeling pretty bad because it looks like I won’t be able to plant any plants in the
garden this year. I hate to miss doing the garden, because your mother always loved
planting time. I’m just getting too old to be digging up a garden plot. If you were
here, all my troubles would be over. I know you would dig the plot, for me if you
weren’t in the prison.
Love,
Dad
Shortly, the old man received this telegram:
"For Heaven’s sake, Dad, don’t dig up the garden!!That’s where I buried the GUNS!!"
At 4 a.m. the next morning, a dozen FBI agents and local police officers showed up and
dug up the entire garden without finding any guns. Confused, the old man wrote
another note to his son telling him what happened and asked him what to do next.
His son’s reply was:
"Go ahead and plant, Dad It’s the best I could do for you from here."
No matter where you are in the world, if you have decided to do something deep from
your heart, you can do it. It is the thought that matters, not where you are.
 Attitudesare evaluative statements –either
favorable or unfavorable about objects,
people or events
 Cognitive component-
 Affective component
 Behavioral component
 Doesbehavior follow attitude or attitude
follow behavior?
 Any incompatibility between two or more
attitudes or between behavior and
attitudes.-Leon Festinger

 Dissonance will reduce by the following

elements-
 Importance
 Influence
 Rewards.
 Job satisfaction
 Job involvement
 Organizational commitment
A positive feeling about one’s job resulting
from an evaluation of its characteristics

 Components-
 Pay satisfaction
 Security satisfaction
 Supervisory satisfaction
 Communication
 Social satisfaction/Team work
 Work environment
 Growth satisfaction –core self evaluations
Exit
Voice
Neglect
loyalty
 Thedegree to which a person identifies with
a job ,actively participates in it and
considers performance important to self
worth.

 Psychologicalempowerment- which is
employee’s belief in the degree to which
they affect their work environment, their
competence, the meaningfulness of their job
and their perceived autonomy in their work
 Thedegree to which an employee identifies
with a particular organization and its goals
and wishes to maintain the membership in
the organization.

3 dimension to organizational comitment-

 Affective commitment
 Continuance commitment
 Normative commitment
 Thedegree to which employees believe an
organization values their contribution and
cares about their well being.

 Distributivejustice
 Procedural justice
 Interactional justice- interpersonal justice
informational justice.
 Anindividual’s involvement with satisfaction
with and enthusiasm for the work he/she
does.

 WatsonWyatt study revealed – key drivers of

engagement-customer focus, compensation
and benefits and communication
Antecedents-
 clarity of job guidelines
 personal control over job performance
 personal relevance of job to identity and
training
 Importance of job
Outcome of job engagement-
 Proximal outcomes- Absorption, effort,
perseverance
 Distal- health and well being
 Happy workers are productive workers
 Fairnessperceptions explains this
relationship
 Frontline employees-yes
 Low to moderate linkage
 Correlation is stronger
 Unionization attempts
 Substance abuse
 Stealing at work
 Undue socialization
 tardiness
 Positive
Mental Attitude is about finding and
selecting a positive outcome from a range of
outcomes, even though some of those
outcomes will be negative. In every situation
there are some positive outcomes
I ask myself a number of questions to help
find the positive outcome:
1. Is there anything that you can do to change
the situation? Yes – then do it
2. What Is The Worst That Will Happen? Do
Something to make it better than that.
3. When Will You Forget About It?
4. Find Advantages In The Situation.
5. Somebody else has had it happen – Find
Their Solution
 Managers can create satisfied employees