COMPETENCIES

PositiveProgressServices
TiffanyL.Chavis
PRACTICE BEHAVIOR 1.1
Make ethical decisions by applying the standards of the
NASW Code of Ethics, relevant laws and regulations, models
for ethical decision-making, ethical conduct of research, and
additional codes of ethics as appropriate to context.
Displaying honesty and integrity.

Do not misinterpret or falsify information.

Show respect for clients rights.

Maintain confidentiality of clients information.

Demonstrate appropriate empathy.

Keep a list of NASW Code of Ethics handy.

PRACTICE BEHAVIOR 1.2
Use reflection and self-regulation to manage
personal values and maintain professionalism
in practice situations.
Recognize own limits and know when to seek help.
Estimates own abilities and knowledge with supervisor.

Be aware of own inadequacies.

Maintain professional attitude even when stressed.

Make supervisor aware of situations you're

uncomfortable with.
PRACTICE BEHAVIOR 1.3
Demonstrate professional demeanor in
behavior; appearance; and oral, written, and
electronic communication.
Dont engage in unethical behavior within the agency.
Speak and write properly without slang. Ensure
supervisor checks written work.
Always follow dress code.

Communicates well with other staff members.

PRACTICE BEHAVIOR 1.4
Use technology ethically and appropriately to
facilitate practice outcomes.
Ensure client information is kept private through the use
of computers.
Prevent from displaying client or agency information on
social medias.
Refrain from organizing personal needs with agency
computers.
Maintain use of cell phones.
PRACTICE BEHAVIOR 1.5
Use supervision and consultation to guide
professional judgment and behavior.
Meet with supervisor daily to confirm full understanding
of each task and ensure completion is done in a timely
manner.
Take notes throughout the day and ask questions as

needed.
PRACTICE BEHAVIOR 2.1
Apply and communicate understanding of the
importance of diversity and difference in
shaping life experiences in practice at the
micro, mezzo, and macro levels.
Use active listening with clients
Take self out of the equation and understand that clients
may have different beliefs
Study more on Cultural Diversity
PRACTICE BEHAVIOR 2.2
Present themselves as learners and engage
clients and constituencies as experts of their
own experiences.
Gain trust of clients by listening and showing
interaction
Show respect and dont make clients feel as they dont
know what they are talking about
PRACTICE BEHAVIOR 2.3
Apply self-awareness and self-regulation to
manage the influence of personal biases and
values in working with diverse clients and
constituencies.
Recognize ones weaknesses and which population is
most difficult to work with
Maintain judgment with clients and focus on helping
them instead
PRACTICE BEHAVIOR 3.1
Apply understanding of social, economic, and
environmental justice to advocate for human
rights at the individual and system levels.
Go out into the communities to better understand the
target population needs.
PRACTICE BEHAVIOR 3.2
Engage in practices that advance social,
economic, and environmental justice.
Participate in making food boxes for clients that doesnt
have an adequate food supply.
PRACTICE BEHAVIOR 4.1
Use practice experience and theory to inform
scientific inquiry and research.
Understand the major targeted population and engage in
research such as funding to add education classes to
curriculum.
PRACTICE BEHAVIOR 4.2
Apply critical thinking to engage in analysis of
quantitative and qualitative research methods
and research findings.
Find ways to better serve communities with mental
health knowledge such as flyers and pamphlets.
PRACTICE BEHAVIOR 4.3
Use and translate research evidence to inform
and improve practice, policy, and service
delivery.
Provide agency with information gathered through
PowerPoint and petition.
PRACTICE BEHAVIOR 5.1
Identify social policy at the local, state, and
federal level that impacts well-being, service
delivery, and access to social services.
Provide clients with needed information such as social
services (Medicaid, transportation, food & nutrition)
local food banks, local church and communities.
PRACTICE BEHAVIOR 5.2
Assess how social welfare and economic policies
impact the delivery of and access to social
services.
Recognize the needs of services.
Identify the problem of receiving the services needed.
PRACTICEBEHAVIOR5.3
Apply critical thinking to analyze, formulate,
and advocate for policies that advance human
rights and social, economic, and environmental
justice.
Research ways to help provide for the needs of
communities.
Advocate for clients by writing to higher authorities.
PRACTICE BEHAVIOR 6.1
Apply knowledge of human behavior and the
social environment, person-in-environment, and
other multidisciplinary theoretical frameworks
to engage with clients and constituencies.
Engage with clients in classroom setting to ensure
understanding of needs are met and resources are
located.
PRACTICE BEHAVIOR 6.2
Use empathy, reflection, and interpersonal
skills to effectively engage diverse clients and
constituencies.
Ensure that you are listening to clients by using
paraphrase and reflection skills while communicating.
PRACTICE BEHAVIOR 7.1
Collect and organize data, and apply critical
thinking to interpret information from clients
and constituencies
Use motivational interviewing skills to interpret client
information
PRACTICE BEHAVIOR 7.2
Apply knowledge of human behavior and the
social environment, person-in-environment, and
other multidisciplinary theoretical frameworks
in interventions with clients and constituencies.
Gather interventions from workbooks and treatment
plans.
PRACTICE BEHAVIOR 7.3
Develop mutually agreed-on intervention goals and
objectives based on the critical assessment of strengths,
needs, and challenges within clients and constituencies.
Assist in completing Person Centered Plans (PCP)
PRACTICE BEHAVIOR 7.4
Select appropriate intervention strategies based
on the assessment, research knowledge, and
values and preferences of clients and
constituencies.
Gather strategies from treatment plans to further assist
clients.
PRACTICE BEHAVIOR 8.1
Critically choose and implement interventions
to achieve practice goals and enhance capacities
of clients and constituencies.
Staff concerns and plans with supervisor to ensure the
PCP is client centered.
PRACTICE BEHAVIOR 8.2
Apply knowledge of human behavior and the
social environment, person-in-environment, and
other multidisciplinary theoretical frameworks
in interventions with clients and constituencies.
Complete a needs assessment during PCP developments
on each client assigned.
PRACTICE BEHAVIOR 8.3
Use inter-professional collaboration as
appropriate to achieve beneficial practice
outcomes.
Continue attended multi meetings to ensure full
understand of client needs and ensure task are met daily
for each individual client.
PRACTICE BEHAVIOR 8.4
Negotiate, mediate, and advocate with and on
behalf of diverse clients and constituencies.
Advocate for assigned clients with needs during weekly
supervision and multi meetings.
PRACTICE BEHAVIOR 8.5
Facilitate effective transitions and endings that
advance mutually agreed-on goals.
Complete client transition from assigned programed
once the goal has been met by client
PRACTICE BEHAVIOR 9.1
Select and use appropriate methods for
evaluation of outcomes.
Review clinical coverage policy and ensure the progress
of assigned clients are being met.
PRACTICE BEHAVIOR 9.2
Apply knowledge of human behavior and the
social environment, person-in-environment, and
other multidisciplinary theoretical frameworks
in the evaluation of outcomes.
Review continued service criteria's to ensure client
progress is being based off of criteria.
PRACTICE BEHAVIOR 9.3
Critically analyze, monitor, and evaluate
intervention and program processes and
outcomes.
Update PCP every 60 days based on clients progress
towards goals.
PRACTICE BEHAVIOR 9.4
Apply evaluation findings to improve practice
effectiveness at the micro, mezzo, and macro
levels.
Ensure to make changes at all levels to benefit assigned
clients needs.