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 Define workplace diversity and explain why managing it is
so important
Describe the changing workplaces in the United States and
around the world
Explain the different types of diversity found in workplaces
Discuss the challenges managers face in managing diversity
Describe various workplace diversity management
initiatives

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What is Workforce Diversity?

Workforce Diversity -
the ways in which
people in an
organization are
different from and
similar to one another.

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Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter 2012 Pearson Education, Inc. publishing as Prentice Hall
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Exhibit 4-1: Timeline of the Evolution
of Workforce Diversity

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Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter 2012 Pearson Education, Inc. publishing as Prentice Hall
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 Levels of Diversity

Surface-level diversity- Deep-level diversity -

Easily perceived Differences in values,
differences that may personality, and work
trigger certain preferences.
stereotypes, but do not
necessarily reflect the
ways people think or
feel.

Copyright 2012 Pearson Education, Inc.

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Exhibit 4-2: Benefits of Workforce Diversity

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Race and Ethnicity
Race - the biological heritage (including skin
color and associated traits) that people use to
identify themselves.
Ethnicity - social traits (such as cultural
background or allegiance) that are shared by a
human population.

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Exhibit 4-3: Changing Population Makeup
of the United States

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 Exhibit 4-4: Global Aging:
How Much do You Know?

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Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter 2012 Pearson Education, Inc. publishing as Prentice Hall
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 Exhibit 4-4: Global Aging (cont.)

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Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter 2012 Pearson Education, Inc. publishing as Prentice Hall
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Types of Diversity
Age - Both Title VII of the Civil Rights Act of
1964 and the Age Discrimination in
Employment Act of 1967 prohibit age
discrimination.
Gender - Women (49.8%) and men (50.2%)
now each make up almost half of the
workforce.

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Challenges in Diversity (cont.)
Stereotyping - judging a person based on a
prejudicial perception of a group to which that
person belongs.
Discrimination - when someone acts out their
prejudicial attitudes toward people who are
the targets of their prejudice.
Glass Ceiling - the invisible barrier that
separates women and minorities from top
management positions.
Copyright 2012 Pearson Education, Inc.
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Exhibit 4-5: Types of Diversity Found
in Workplaces

Copyright 2012 Pearson Education, Inc.

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Challenges in Managing Diversity

Bias - a tendency or
preference toward a
particular perspective
or ideology.
Prejudice - a pre-
conceived belief,
opinion, or judgment
toward a person or a
group of people.

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Types of Diversity
Disability/Abilities - The Americans With Disabilities
Act of 1990 prohibits discrimination against persons
with disabilities.
Religion - Title VII of the Civil Rights Act prohibits
discrimination on the basis of religion.
GLBT: Sexual Orientation and Gender Identity - U.S.
federal law does not prohibit discrimination against
employees on the basis of sexual orientation.

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 Exhibit 4-6: Employers Fears About
Disabled Workers

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Exhibit 4-7: Forms of Discrimination

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Exhibit 4-8: Major Equal Employment
Opportunity Laws

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Top Management Commitment to Diversity

Mentoring - a process whereby an

experienced organizational member (a
mentor) provides advice and guidance to a
less-experienced member (a protg).
Diversity Skills Training - specialized training
to educate employees about the importance
of diversity and to teach them skills for
working in a diverse workplace.

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Commitment to Diversity (cont.)

Employee Resource
Groups - groups made
up of employees
connected by some
common dimension of
diversity.

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Exhibit 4-9: What a Good Mentor Does

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Terms to Know
Workforce diversity Stereotyping
Surface-level diversity Discrimination
Deep-level diversity Glass ceiling
Race Mentoring
Ethnicity Diversity Skills Training
Bias Employee resource groups
Prejudice

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 Copyright 2012 Pearson Education, Inc.
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