Organisation

Behaviour
Team
Lecturer: Three:
Carlos Snchez: ICD450206
Aileen Manto (Q1)
Wandane Longwe: ICD450116
(Q2)
Willey K Phiry: ICD450213
Introducti
on An organisation is an entity composed of different
elements in order to achieve objectives in common
towards a mission and vision
Organisation
Issues
All these issues and arguments brought the attention
of many thinkers during the history that made them
developed, through research and experimentation
different ideologies.
Management can
The development of management
influence the way
theories can contribute to the
how organisations
managers
performs
Question 1

Evaluate the different approaches to management

used by the two organisations and in your opinion
analyse which management theory would aid the
organisation best?

Questio
The Interior Design Office
Case Study Analysis
Members of the
Organisation:

Fabrique Freda Rickson

Dcor Brian Rickson

Private Organisation May Kemp

Helen Goren
Services and Tina Patch
Product

Questio
The Interior Design Office
Case Study Analysis

The Human The System The Contingency

The Classical Theory
Approach
Relations Theory OpenApproach
Social System, Specialised service
Organisation Interaction between according to the
Design Company
Structure ( Check employees and customer requirements.
that promote the externals.
Appendix 1) .
creative thinking of
the design Purchase of Materials
Planning and Technological
employees. and Sub- Contract
design of work. techniques to have the Services according to
work done. the project.
Self-Fulfilment of
Defined
employees and Capital and Materials
procedures to Unique Design in each
wants to growth (Inputs) transformed
develop activities. project developed.
inside the into Services and
Technical and organisation. Products (Outputs) . Flexible structure,
Skilled Job Positions. workers can developed
Interpersonal Communication
Relations between different tasks.
Channels to develop
the members. activities.
Questio
The Interior Design Office
Case Study Analysis
According to the management analysis of Fabrique Dcor, the
Conclusio organisation have approached certain aspects of the 4 theories
of The Development of Management; in conclusion a fusion of
n ideas highlighted from each theory would help to improve the
organisation performance.
Recommendations for Organising social activities outside the
Improvement:
Employing 2 new members in the organisation: organisation in order to reinforce
- 1 Experienced Interior Designer to maintain a personalised interpersonal relationships.
service
- 1 Person in charge to track all the supplies deliveries, Providing a new organisation system
preferably with own transportation to assure that all materials of the files and documenting all the work
are accurately delivered. and projects realised.

Upgrading technological software's in the organisation. Restructuring the Organisation with

the new members, allocating new tasks
Training all the staff with new IT and courses in order to to all members.
optimize the work progress.

Questio
The
Library
Case Study Analysis

Members of the
The Organisation:

Library Claire Greene (Chief

Liebrarian)
Public
Organisation 4 Qualified Librarians

3 Assistants
Services to the
Community

Questio
The
Library
Case Study Analysis

The Human The System The Contingency

The Classical Theory
Approach
Relations Theory OpenApproach
Social System,
Organisation Interaction between Adaptation according
Structure ( Check Educational employees and to the local community
Appendix 2) . Organisation, provider externals. needs in education.
of service to the
Definition of community. Transforming Capital Influenced by official
procedures inside the (input) into services authorities according of
organisation. Spontaneity and high (output) to satisfy the community
social relations between customers. satisfaction in order to
Clearly definition of members of the keep efficiency.
responsibilities. organisation, mutual Interaction between
cooperation. the internal and Flexibility to change
Qualified Jobs external environment, methods and
Position and constant Contributing with influence of local operational structure to
training. knowledge to the authority in order to improve efficiency.
community. provide a service to the
Hierarchy well community .
defined. Questio
The
Library
Case Study Analysis
The management analysis of The Library also approached the
4 theories of The Development of Management; so rather than
Conclusio select a unique theory to benefit the improvement of the
n organisation, a combination of recommendations based in the
four theories certainly can improved better the working
conditions.
Recommendations for
Improvement:
Organising a meeting with all the members of
the library to highlights and discuss the changing
points of operational procedures within the next Slightly change in the organisation structure,
months, so they can contribute with solutions that promoting the qualified librarian with more
satisfy all me. experience and outstanding performance to assist
her on the managerial activities, increasing the
Applying surveys to the local community inside motivation in the workplace and having a valuable
the library to gathered information about the ally that help her to communicate with the other
quality of the service provided, what they would members of staff.
change or maintain and providing suggestions for
a more efficient service.

Questio
Question 2

Compare and Contrast the two

Organisations Structure and
Culture?

Questio
 Structur Organisation
e culture
Types of
structure
Geographical
Types of culture
Divisionalised Power culture
Matrix Role culture
structure Task culture
Functional Culture web
Product
based

Questio
Compare and contrast structure
and culture on case study
Both organisation have wide span of control (flat
organisation structure)

Both experienced role culture

Both experienced routine and control system of culture

web
Library was a bureaucratic while interior design office
was private

Questio
Conclusion and Recommendations
Claire green was a good leader. The idea she brought was good but
the approach was bad. She was suppose to contact a meeting to
inform people about her views then hear people if they will be
happy with the idea or come up with an alternative.

Freda and brian were good managers but after enlarging their
business they were suppose to recruit other staff to help in
managing the company to stratify customers, especially financial
department. Mr bradley the outside accountant would have been
recruited permanent.
They were suppose to improve technological system of the
company.

Questio
Question 3

Analyse the relationship between the

organisations structure and culture and the impact
of the performance of the business: Prepare a
memorandum of advice setting out management
issues o both case studies?

Questio
Introductio
n

Definition of organisational CULTURE and

organisational STRUCTURE
Understanding organisational culture
Understanding organisational culture
Types of organisational STRUCTURE
Types of organisational CULTURE

Questio
 Culture and Structure
Defined
CULTURE STRUCTURE
This can be defined as : This determines how the
The specific collection of roles and responsibilities
values and norms that are are allocated and how they
shared by people and
groups in an organisation
are monitored .
that they control the way The flow of communication
people interact with each that exist between
other in the organisation different sectors
(Hill and Jones, 2001) depending on the
organisational goals

Questio
 Major structures
FUNCTIONAL STRUCTURES DIVISIONAL
STRUCTURES
Most commonly implemented Differs from functional
structure by companies
worldwide structures in the sense that it
does not believe in grouping
This divides itself into people with similar skills to
different sections which are: work in allocated department
Research and development It distributes people across
management the organisation to wherever
Customer sales they may be needed .

Questio
 Organisational culture
HIERARCHY MARKET
Emphasises on control and Similar to hierarchy
authority to keep the
Its main focus is also
organisation running
security and stability
It offers security and stability
Very competitive
ADHOCRACY environment to work in
Emphasises on thinking around the box CLAN
Employees are given a little bit of Focuses on employees
latitude to experiment different cultures It is a friendly
The atmosphere is dynamic and roles environment to work in
are not always defined Loyalty is emphasised

Questio
 Relationship between organizational
structure and culture and its impact on the
business
Organisations need to have a formal structure.

This helps to distribute tasks into different groups to

ensure that no two or more people

Are on the same tasks or are working on the same

project

Because organisations can not run without people, it

tends to create different informal structures or
environments that leads to different attitudes,
perception, behaviour and traits.

Questio
Question 4

Analyse the factors which influence individual

behaviour in the working environment and what
actions would you recommend to the managers
within the case studies to take to improve the
situation and display effective leadership
approaches for todays business environment?

Questio
 The Interior Design
Office
In the early days the company used to
working well.

The problems started to appear after they

went busy.

Questio
 The behaviour Problems
Freda was OCD

Brian was laid back

Tina was an envious person

Questio
 Solutions

A general meeting has need to

be done to the solve the
conflicts.

They should hire more people.

Questio
 The library
Problems of behaviour

The librarians weren't disciplined

They didnt accept the authority of

the new manager

Questio
 Solutions
New approach to deal with the
staff

Improve the group dynamic

Change the vision the staff has of

the company

Questio
Appendix 1
Fabrique Dcor Organisation
Structure

Appendic
 Appendix 2
he Library Organisation Structure

Appendic
References

Mullins, L. J. (2010) Management and Organisational Behaviour, 9 th Ed, UK,

Edinburgh Gate Harlow Essex: Pearson Education Limited, Chapter 1. Pages 1-60.
BPP(2007) Business Essentials, Organisation and Behaviour, course book, 1 st Ed,
UK: BPP learning Media LTD, chapter 2
Essentials of Organizational Behaviour 1984 (Stephen P. Robbins)
Management and Organisational Behaviour 1985 (Laurie J. Mullins)
Organizational Behaviour 1991 (Andrzej Huczynski and David A. Buchanan.
Introducing Organizational Behaviour and Management 2007 (Hugh Willmott)
Introduction to Work and Organizational Behaviour 2015 (John Bratton)

Reference
Thanks for your
attention!