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OPERATIONAL APPROACH

4/21/17

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OPERATIONAL APPROACH

The production-oriented field of management

dedicated to improving efficiency and cutting
waste.

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FREDERICK W. TAYLOR'S
SCIENTIFIC MANAGEMENT
that kind of management
which conducts a business or
afffairs y standards established
by facts or truths gained
through systematic observation,
experiment or reasoning

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SCIENTIFIC MANAGAMENT

Developing performance standards on the basis

of systematic observation and experimentation

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SCIENTIFIC MANAGEMENT

Standardization
The setting standars for different factors, after
due deliberation.

Time and Task Study

A business efficiency technique.

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SCIENTIFIC MANAGEMENT
Systematic selection and Training
A type of probability method in which
members from a larger population are selected
according to a starting point and a fixed periodic
interval.

Pay Incentives
What the workmen want from their
employers beyond anything else is high wages.
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FRANK AND LILLIAN GILBERTH

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MOTION STUDY
The scientific study of the conservation of
human resources in the search for the most
efficient method of doing a task.
Therbligs
These are 18 kinds of elemental motions
used in the study of motion economy in the
workplace.

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HENRY L. GANTT

An early promoter of
scientific management.
Revolutionized
management practices by
providing a graphical
representation, also known
as the Gantt Chart.

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THE QUALITY ADVOCATES

4/21/17

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WALTER A. SHEWART
Introduced the concept of
statistical quality control.
Father of Statistical Quality
Control
Economic Control of Quality of
Manufactured Product (1931)
Regarded as a complete and
thorough exposition of the basic
principles of quality control.

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KAORU ISHIKAWA

Fishbone Diagram
Product design and
quality defect prevention
to identify potential factors
causing an overall effect
are the common uses of
Ishikawa's Diagram

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FISHBONE DIAGRAM

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W. EDWARDS DEMING

Out of the Crisis (1986)

A guide to the
transfor-mation of the
style of American
management

Became a bible for

Deming disciples.

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OUT OF THE CRISIS

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JOSEPH M. JURAN

Pareto Analysis
A statistical technique
in decision-making.
It uses the Pareto Principle
(also known as the 80/20 rule)
the idea that by doing 20% of the
work you can generate 80% of
the benefit of doing the entire
job.
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PARETO ANALYSIS

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ARMAND V. FEGEINBAUM
Total Quality Control
A system for integrating
the quality development,
quality maintenance, and
quality improvement efforts
of the various groups in an
organization.

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TOTAL QUALITY CONTROL

(1951)

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PHILIP B. CROSBY

Zero Defects
A business practice
which aims to reduce and
minimise the number of
defects and errors in a
process and to do things
right the first time.

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