LETTER OF

COMPLAINT
USEFUL PHRASES
 SPEAKING ACTIVITIES:
EXPRESSING DISSSATISFACTION pg 53 &54

I am unhappy with ..
I am displeased with ..
I am dissatisfied with ..

I would like to complain about

I would like to make a complaint

 SPEAKING ACTIVITIES:
EXPRESSING SATISFACTION AND THANKS
To compliment:
.. was such a pleasant
experience
Im pleased with your
I think the idea of is excellent.

To thank:
Im so happy to hear that ..Thank you.
Im so pleased to hear that .Thank you.
I appreciate your compliments. We are glad
to be of service.
 START
Dear Sir,
Dear Madam,
Dear Mr./Mrs./Miss
.
 The Reference
With reference to the above
matter,
Regarding the above matter,
Referring to the matter above,
 Making a complaint
I wish to complain about
I would like to lodge a complaint
I wish to highlight
I would like to bring to your attention ....
With reference to the above matter, I wish to bring
to your attention about the unsatisfactory service.
On behalf of the residents, I would like to voice
complaints about
I am writing this letter to draw your attention to
the poor condition of..
I am unhappy/ displeased/dissatisfied with your
poor service.
 To request for further actions
I appeal to the management to look into this matter
I hope you will look into this complaint/ this matter
I hope appropriate and prompt action will be taken
to overcome this issue.
It is my hope that this problem/issue is given due
attention.
It is my hope that proper actions/measures will be
taken.
I/We hope my/our complaints will be attended with
concern.
I hope the relevant authority will look into this
matter.
Asking for reply/feedback
We look forward to an immediate
response
I hope the management will respond
immediately/as soon as possible
We hope to get a prompt response
regarding this matter