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Interpersonal skillsrefers to
mental and communicative algorithms
applied during social communications
and interactions in order to reach
certain effects or results.
The term "interpersonal skills" is used
often in business contexts to refer to
the measure of a person's ability to
operate within business organizations
through social communication and
interactions.
Empathy
Building trust
A shared belief that you
can depend on each other
to achieve a common
purpose.
Building relationships
requires the building of
trust.
Trust is the expectancy of
people that they can rely on
your word. It is built through
integrity and consistency in
relationships.
Trust-based Working
Relationships
Trust has an important
link with your
organizational
success. "Trust
elevates levels of
commitment and
sustains effort and
performance without
the need for
management controls
and close monitoring."
Active listening
Active listening is a
particular way of engaging
in a conversation in which
attention is focused
primarily on one person,
with the listener fully
engaged in absorbing and
responding to what the
speaker is saying.
Having a direct, friendly,
and relaxed expression on
your face, conveys a
message that you are
listening attentively.
Communication styles
Learn to improve your communication with
people who use styles different from yours,
enhances your effectiveness in many
different situations.
People differ on two scales: whether they
emphasize tasks or people more, and
whether they usually ask questions or
make statements. People who tend to
focus on tasks and on telling thus are
Drivers, while task-oriented people who
focus on asking are analyticals.
Communication skills
Listening consciously
choose to do.
Consensus building general agreement arrived
at by all concerned.
Being responsible,
Conflict- Conflict resolution
is the process of
constructively mediating
opposite points of view so
that people can work
together to reach a
mutually acceptable
compromise.
The Chatterbox
Rather than risk
insulting your
colleague, put the
blame on yourself.
Tell your coworker
you have trouble
concentrating while
you are listening to
her/his very engaging
stories.
Gossip
Gossip is that which
carries both elements
of truth and untruth.
Listen to your gossipy
coworker quietly, but
don't become a gossip
too.
change the subject or
say that you don't feel
right discussing
someone behind his
back.
The Complainer
Offering an advice to
the complainer
probably won't do
any good.
Change the subject
whenever the
bellyaching begins.
Make sure that your
colleague should
gets the hint after
you do this
repeatedly.
The Delegator
Mention it to your
colleague and ask
him/her to let others
know about your
participation.
Make sure you let
others know .
unless you are
mandated to work with
this person, refuse to
help out again.
Assertiveness
Inclined to
expressing wishes
and opinions in a
firm and confident
manner.
people confuse
being aggressive
with being
assertive.
Conflict
It is inevitable in business
relationships, just as it is in
social relationships.
When looking at conflict
resolution, the persons
involved, the importance of
the issue, emotional states,
and desired outcomes may
all come into play.
Resolving conflict has to
do with one's willingness to
be cooperative.
CONCLUSION
Interpersonal skills are highly
essential to be incoorporated in each
and every individual of our society so
as to make life easy ,successful and
a step towards our growth and
transformation into a good human
being.