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KNOWLEDGE
MANAGEMENT IN IT
ORGANISATIONS
BY- BISHWAJIT MOHARANA

CONTENTS

Introduction

Definition

Evolution of knowledge

Components of knowledge management

Process of knowledge management

Knowledge technology

Operations of KM

Knowledge portal in HP and Infosys

factors to make KM successful

Benefits of KM

Life of KM

Conclusion

INTRODUCTION

This is an established discipline since 1991, KM includes

courses taught in the fields of business administration,
information systems, management, and library and
information sciences. More recently, other fields have
started contributing to KM research, including
information and media, computer science, public health,
and public policy.

In 1999 the term personal knowledge management was

introduced ; it refers to the management of knowledge
at the individual level.

DEFINITION:

Knowledge management (KM) is the process of

capturing, developing, sharing, and effectively
using organizational knowledge. It refers to a
multi-disciplinary approach to achieving
organizational objectives by making the best use
of knowledge.

KM is a bundle of processes consists creation,

dissemination and utilisation of knowledge.

It is an art of creating commercial value of

intangible assets.

COMPONENTS OF KM:

PROCESS OF KM:

KNOWLEDGE MANAGEMENT
TECHNOLOGY

Groupware

Workflow

Content/Document Management

Enterprise Portals

eLearning

Scheduling and planning

Telepresence

OPERATIONS OF KM:
Lessons

Learned Databases

Expertise

Location

Communities

of Practice (CoPs)

KNOWLEDGE PORTAL IN HP:

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K-SHOP IN INFOSYS:

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FACTORS TO MAKE KM
SUCCESSFUL:

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BENEFITS OF KM:

I.

Enabling better and faster decision making

II. Making it easy to find relevant information and resources

III. Reusing ideas, document and expertise

IV. Avoiding redundant effort

V. Avoid to make same mistake twice

VI. Taking the advantage of existing expertise and experience

VII. Communicating important information wisely and quickly

VIII.

Making scarce expertise widely available

LIFE OF KNOWLEDGE
MANAGEMENT:
No. of article published on KM

So KM is here to stay.

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CONCLUSION:

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Now the biggest challenge for an

organisation is innovation. We are living in a
very disruptive and transact environment. In
this competitive era every organisation
showing their positive interest in knowledge
management. I think this will be an
evergreen concept in management having a
vast undisclosed area which must be
addressed with proper research.

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THANK
YOU