51923267 Consumer Ppt | Consumer Protection | Complaint

Prepared By:Abhishek kumar

Abhijit Kumar
Alok Kumar
Ashwini Kumar
Anubhav Gupta
Dinesh Kumar
Snehil Gupta

On 24 December 1986 Govt. of India Enacted the Consumer Protection Act 1986 to: Ensure Rights of Consumers  Provide Remedies for deceived Consumers  .

1986 was enacted to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer counsels and other authorities for the settlement of consumer’s disputes and for matters connected there with.CONSUMER MARKETS IN INDIA -The consumer protection Act. This Act applies to all goods and services. .

Protection of rights of consumers. 2. 3. Quasi-Judicial Machinery for Speedy Redressal of Consumer Disputes. Consumer protection councils. . 4. Better protection of interests of consumers. The objects of this Act are as follows – 1.

– or if the goods/service provided is free of cost. According to section 2(d) of the Consumer Protection Act 1986 consumer means -Any person who buys or hires any goods or service is a consumer – except if he uses such goods or service for commercial purpose. the person shall not be considered a consumer. YET THEY HAVE NO VOICE! CONSUMER .  TWO-THIRDS of spending in the world economy ($ 30 trillion) is by consumers.

quantity.  Right to CONSUMER EDUCATION.  Right to be INFORMED about quality. price. Right to SAFETY against hazardous goods and services.  Right to BE HEARD.  Right to seek REDRESSAL. . standard.  Right to CHOOSE from a variety at competitive prices. purity.

 Submit 3 COPIES OF COMPLAINT ON PLAIN PAPER WITH SUPPORTING DOCUMENTS (receipt. File WITHIN 2 YEARS of cause of action in the District Forum where the seller has his business or lives or where the incident happened.)  NO LAWYER IS NEEDED. bill etc. .

Nature of problem. Type of redressal you want. Description of goods or services. . Date & proof of purchase or hiring. The following information must be furnished with the complaint :Your name and full address. Quality and quantity. Name and full address of opposite party. Price.

PROHIBITION OF MARKETING OF GOODS HAZARDOUS FOR HEALTH OR ENVIRONMENT. REFUND OF MONEY. REPLACEMENT OF THE GOODS. COMPENSATION FOR LOSS OR HARASSMENT OR MENTAL AGONY. .LAW PROVIDES FOR THE FOLLOWING REMEDIES IN CASE OF A COMPLAINT:REMOVAL OF THE DEFECTS OR DEFICIENCIES.

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 District Consumer Disputes Redressal Forum  Claims less than or equal Rs.1 crore & appeals .  National Consumer Disputes Redressal Commission Claim equal to Rs.20 lacs & less than Rs.  State Consumer Disputes Redressal Commission Claim more than Rs.20 lacs.1 crore & appeals.

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Case Laws .Madhuri Vs Dr. Rajendra (1997). Spring Medows Hospital Vs Harjot Ahluwalia(1998). Sub-Post Master Vs M M Acharya (1997).

 Benefit ◦ Disposal within 90 days ◦ No adjournment shall ordinarily be granted . ◦ Compensation. ◦ Refund against defective goods or deficient services. . ◦ Replacement of defective goods.Speedy trial  Relief ◦ Removal of defects in goods or deficiency in services. ◦ Prohibition on sale of hazardous goods.

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Conclusion • Consumer Protection Law are designed to ensure fair competition and the free flow of truthfull information in the market place. • The law are designed to prevent business that engages in fraud or specified unfair trade practices (UTP) from gaining an advantage over competitors and way providing aditional protection for the weak and those unable to take care of themselves. .

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