Prepared By:Abhishek kumar

Abhijit Kumar
Alok Kumar
Ashwini Kumar
Anubhav Gupta
Dinesh Kumar
Snehil Gupta

of India Enacted the Consumer Protection Act 1986 to: Ensure Rights of Consumers  Provide Remedies for deceived Consumers  .On 24 December 1986 Govt.

CONSUMER MARKETS IN INDIA -The consumer protection Act. 1986 was enacted to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer counsels and other authorities for the settlement of consumer’s disputes and for matters connected there with. . This Act applies to all goods and services.

. 3. 2. 4. Better protection of interests of consumers. Quasi-Judicial Machinery for Speedy Redressal of Consumer Disputes. The objects of this Act are as follows – 1. Consumer protection councils. Protection of rights of consumers.

YET THEY HAVE NO VOICE! CONSUMER . the person shall not be considered a consumer. – or if the goods/service provided is free of cost. According to section 2(d) of the Consumer Protection Act 1986 consumer means -Any person who buys or hires any goods or service is a consumer – except if he uses such goods or service for commercial purpose.  TWO-THIRDS of spending in the world economy ($ 30 trillion) is by consumers.

purity. standard.  Right to seek REDRESSAL. quantity. .  Right to BE HEARD.  Right to CONSUMER EDUCATION.  Right to CHOOSE from a variety at competitive prices. price. Right to SAFETY against hazardous goods and services.  Right to be INFORMED about quality.

. File WITHIN 2 YEARS of cause of action in the District Forum where the seller has his business or lives or where the incident happened.)  NO LAWYER IS NEEDED.  Submit 3 COPIES OF COMPLAINT ON PLAIN PAPER WITH SUPPORTING DOCUMENTS (receipt. bill etc.

 The following information must be furnished with the complaint :Your name and full address. Nature of problem. Date & proof of purchase or hiring. Name and full address of opposite party. Price. Description of goods or services. Type of redressal you want. Quality and quantity. .

COMPENSATION FOR LOSS OR HARASSMENT OR MENTAL AGONY. PROHIBITION OF MARKETING OF GOODS HAZARDOUS FOR HEALTH OR ENVIRONMENT.LAW PROVIDES FOR THE FOLLOWING REMEDIES IN CASE OF A COMPLAINT:REMOVAL OF THE DEFECTS OR DEFICIENCIES. . REPLACEMENT OF THE GOODS. REFUND OF MONEY.

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20 lacs.20 lacs & less than Rs. District Consumer Disputes Redressal Forum  Claims less than or equal Rs.1 crore & appeals.  State Consumer Disputes Redressal Commission Claim more than Rs.  National Consumer Disputes Redressal Commission Claim equal to Rs.1 crore & appeals .

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Sub-Post Master Vs M M Acharya (1997). Spring Medows Hospital Vs Harjot Ahluwalia(1998). Case Laws .Madhuri Vs Dr. Rajendra (1997).

◦ Prohibition on sale of hazardous goods.Speedy trial  Relief ◦ Removal of defects in goods or deficiency in services. ◦ Replacement of defective goods. ◦ Refund against defective goods or deficient services. ◦ Compensation. Benefit ◦ Disposal within 90 days ◦ No adjournment shall ordinarily be granted . .

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Conclusion • Consumer Protection Law are designed to ensure fair competition and the free flow of truthfull information in the market place. . • The law are designed to prevent business that engages in fraud or specified unfair trade practices (UTP) from gaining an advantage over competitors and way providing aditional protection for the weak and those unable to take care of themselves.

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