Prepared By:Abhishek kumar

Abhijit Kumar
Alok Kumar
Ashwini Kumar
Anubhav Gupta
Dinesh Kumar
Snehil Gupta

of India Enacted the Consumer Protection Act 1986 to: Ensure Rights of Consumers  Provide Remedies for deceived Consumers  .On 24 December 1986 Govt.

1986 was enacted to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer counsels and other authorities for the settlement of consumer’s disputes and for matters connected there with.CONSUMER MARKETS IN INDIA -The consumer protection Act. . This Act applies to all goods and services.

Better protection of interests of consumers. . 4. Protection of rights of consumers. Quasi-Judicial Machinery for Speedy Redressal of Consumer Disputes. Consumer protection councils. 3. 2. The objects of this Act are as follows – 1.

 According to section 2(d) of the Consumer Protection Act 1986 consumer means -Any person who buys or hires any goods or service is a consumer – except if he uses such goods or service for commercial purpose. YET THEY HAVE NO VOICE! CONSUMER . – or if the goods/service provided is free of cost. the person shall not be considered a consumer.  TWO-THIRDS of spending in the world economy ($ 30 trillion) is by consumers.

 Right to CHOOSE from a variety at competitive prices.  Right to be INFORMED about quality. standard. purity.  Right to BE HEARD. price.  Right to seek REDRESSAL. . quantity.  Right to CONSUMER EDUCATION. Right to SAFETY against hazardous goods and services.

. File WITHIN 2 YEARS of cause of action in the District Forum where the seller has his business or lives or where the incident happened.)  NO LAWYER IS NEEDED. bill etc.  Submit 3 COPIES OF COMPLAINT ON PLAIN PAPER WITH SUPPORTING DOCUMENTS (receipt.

Quality and quantity. Nature of problem. Type of redressal you want. Description of goods or services. . Date & proof of purchase or hiring. The following information must be furnished with the complaint :Your name and full address. Price. Name and full address of opposite party.

REPLACEMENT OF THE GOODS. PROHIBITION OF MARKETING OF GOODS HAZARDOUS FOR HEALTH OR ENVIRONMENT.LAW PROVIDES FOR THE FOLLOWING REMEDIES IN CASE OF A COMPLAINT:REMOVAL OF THE DEFECTS OR DEFICIENCIES. . REFUND OF MONEY. COMPENSATION FOR LOSS OR HARASSMENT OR MENTAL AGONY.

.

 District Consumer Disputes Redressal Forum  Claims less than or equal Rs.  State Consumer Disputes Redressal Commission Claim more than Rs.  National Consumer Disputes Redressal Commission Claim equal to Rs.1 crore & appeals .20 lacs.1 crore & appeals.20 lacs & less than Rs.

.

.

.

Case Laws . Spring Medows Hospital Vs Harjot Ahluwalia(1998).Madhuri Vs Dr. Sub-Post Master Vs M M Acharya (1997). Rajendra (1997).

◦ Compensation. Benefit ◦ Disposal within 90 days ◦ No adjournment shall ordinarily be granted . ◦ Replacement of defective goods. ◦ Refund against defective goods or deficient services.Speedy trial  Relief ◦ Removal of defects in goods or deficiency in services. ◦ Prohibition on sale of hazardous goods. .

.

Conclusion • Consumer Protection Law are designed to ensure fair competition and the free flow of truthfull information in the market place. • The law are designed to prevent business that engages in fraud or specified unfair trade practices (UTP) from gaining an advantage over competitors and way providing aditional protection for the weak and those unable to take care of themselves. .