Opening the

Pandora’s box
A classic 9 step method
of
Case study analysis
SCMS KOCHI
What is a Case??????
Case studies rarely
have right or wrong
answers
 Case

Analyzing Presenting
the case the case

1. Become familiar with the substance of the

case
2. Determine the central issues
3. Identify the goals and objectives to be
achieved
4. Ascertain the resources and constraints
5. Ascertain the nature of conflicts
6. Identify the dynamics of behavior
7. Determine the major alternatives
8. Assess the consequences of a likely
decision and action
9. Consider the appropriate strategies and
priorities
Task- Become familiar with the
substance of the case
 What are the facts? Step
 What is the happening? ONE
 Is all relevant information

available to you?
Task- Determine the central issues
 What decisions need to be made?

 Who is responsible for taking

decisions?
Step
 What factors, issues, consequences
need to be taken to account?
TWO
Task- Identify the goals and
objectives to be achieved
 What outcomes are possible?

 Which are desirable? STEP

THREE
 Which objectives are most
important and to whom?
Task- Ascertain the resources
and constraints
 What are the major obstacles?
 Which forces support and STEP
oppose which action? FOUR
 Which resources can be
marshaled in for support?
Task- Ascertain the nature of
conflicts
 What is the substance of
conflicts? STEP
 Can conflicting positions and FIVE
plans be reconciled?
Task- Identify the dynamics of
behavior
 Who is exercising leadership?
 Are there interpersonal conflicts?
STEP
 Are the persons involved SIX
effective in support of their
respective positions?
Task- Determine the major
alternatives
 Are there ideas and strategies
that have not been presented?
STEP
SEVEN
 Is compromise possible?

 Are the alternatives mutually

exclusive?
Task- Assess the consequences of
a likely decision and action
 What actions are likely to result from
the decisions made?
 What unintended consequences might
STEP
arise?
EIGHT
 What are the short and long term
consequences for individuals and
institutions?
Task- Consider the appropriate
strategies and priorities
 What are the most effective ways
of achieving and implementing
STEP
the objectives and decisions?
NINE
List down the most major issue
and the best solution And
finally….
Provide a solid conclusion

Also give a title for the case

Presenting the case analysis
1. Give proper title to the case
2. Summary of the case (briefly explain about the entire
case in one paragraph)
3. Problem Identification
1. Identify the Major issues.
2. Identify the Minor issues.
4. Specify the alternatives to solve the issues.
5. Analyzing each alternatives .
6. Selecting the most suitable alternative as the best
alternative.
7. Conclusion.
 Thank You
References
HBR : how to analyze a case
Excerpted from The case
study handbook