Business Etiquettes

Etiquette is
Ethical and socially acceptable behavior
regarding professional practice or action among
the members of a profession in their dealings
with each other.

Business Etiquettes

Etiquette is the forms or manners established as

acceptable or required by society or a profession.
Etiquette can be defined as any acceptable
conduct or way of doing business, and includes
the expectations that others have when doing
business with you.
Etiquette helps to build trust and confidence
between management and employees, between
different employees, and with customers and
other business leaders.

Contd..

Using the right etiquette in business situations

indicates that you are confident and have selfcontrol.
According to Paula Williams, owner of business
etiquette consulting company Ravenwerks, most
disrespectful behavior in business is unintentional
and can be avoided by consistently following good
etiquette practices. She suggests that you always
give credit and compliments to everyone who
deserves them, and do not talk about coworkers in a
negative way.

Benefits

Etiquette allows you to present yourself in a

polished, professional and polite way.
It encourages others to take you seriously.
In the workplace, etiquette makes you a better
person with which to work, allows management to
see your respect and courtesy of others, and ability
to work as a member of a team.
Adherence to business etiquette not only gives
people a better perception of your company and your
own image, but also will help your career.

Outline

Module-1:
First Impression
Dressing & grooming
Module-2: Body Language
Module-3:
Greeting Etiquettes
Dining Etiquettes
Module-4:
Email Etiquettes
Telephone Etiquettes
Business card Etiquettes
Module-5:
International Etiquettes
Student Evaluation

Module-1
First Impression
Dressing & Grooming

First Impressions

Within 30 seconds people judge your

Economic level
Educational level
Social position
Level of sophistication
Level of success
Within 4 minutes people decide your
Trustworthiness
Compassion
Reliability
Intelligence
Capability
Humility
Friendliness
Confidence

A,B,Cs of Image

Appearance
Color, wardrobe, grooming
Behavior
Etiquette, civility, attitude
Communication
Verbal, nonverbal, written

Importance in Business

Professionalism
Competence
Openness
Reliability

First Impression @
Meeting
Be punctual

Dress appropriately
Make small talks & put other at ease before the
meeting starts
Conduct research in advance regarding meeting
agenda
Make relevant contribution
Avoid conflict

First Impression @
Interview
Dress to impress

Look fit
Give an impressive handshake
Focus on speaking
Let the person know you are listening
Eye contact, facial expression, energy level,
posture
Filling out an application
Always bring resume

First Impression on 1st

day
Have a positive attitude

Dress professionally/ blend in with co-workers

Show your team spirit
Learn co-worker's names quickly
Ask questions/ask for help
Take notes/ go to orientation
Be a self starter/ take initiative
Know your employer
Establish a good attendance record
Avoid office politics & gossips
Listen more than talk

Some Basics to Remember

Open doors for others and allow them to enter first

Hold the door open until those behind you can
grab it
Say Thank you to someone who holds a door for
you
Greet someone when the come to meetings,
conferences, etc.
If you are a guest, be pleasant and introduce
yourself to people
Regardless of location, pick up after yourself
Wait your turn and do not interrupt others

Contd

Be a good sport.
Win graciously
Lose MORE graciously
Take compliments well.
Say thank you
Avoid putting yourself down or pointing out
flaws
When people do things differently, be respectful

Attire

Traditional Business Attire vs Business Casual Attire.

What is the difference?
Business casual is a more relaxed option of dressing.
Traditionally it includes a sport jacket, button down collared
shirt for men or shirt for women with a dress pant or high
quality cotton fabric pant. It might also includes a short
sleeve shirt, knit top or high quality polo.
In addition to knowing what is appropriate attire, a well
groomed, neat appearance is an important factor in how
colleagues, clients and business associates react to you.
Many times an opinion is formed before one has a chance to
speak. A picture paints a thousand words. Keep that in
mind when dressing for the day.
Attire should project a quality look that is properly tailored
and groomed.
Shoes, purses, briefcases and computer bags should be well
maintained.
Hair and nails should be properly groomed. All of these
factors contribute to your success.

Interview Attire for Women

Wear a suit
Shirts
Scarves
Shoes
Stockings
Jewelry & Perfumes

Interview Attire for Men

Wear a suit
Shirt
Ties
Socks
Shoes
Jewelry and Colonge

Dressing Occasions

Leading a meeting
Giving a presentation
Client lunch
Job review

Guidelines for business

attireclothing that is comfortable
Pick

yet

communicates a professional attitude.

Clothing should be clean, pressed or wrinkle
free, and without holes.
Hairstyle
should
project
a
professional
appearance: clean, neatly trimmed, and wellgroomed.
Shoes should be polished and leather is
generally preferred.

Benefits

The way we dress reflects our inner self.

Dress can make a person look confident and
control of situation.
Dress should be befitting the occasions and
situations.
Induces customer to accept your ideas.
Imbibes confidence in team members who
consider you as a leader.

Laws of dressing
1.

2.

3.

4.

5.
6.
7.

You dont have to spend a lot on clothes to look

like youve spent a lot.
Dark
colour
will
always
look
more
authoritative.
Dressing appropriately is like having good
manners.
A tie should always be tied and in place, not
worn half mast.
Nobody sees the label.
Quality is more important than quantity.
When in doubt, wear navy Or gray.

Thank You