Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Appraising performance
Personnel Mistakes
Recruiters
Search for qualified job applicants.
Equal employment opportunity (EEO) coordinators
Investigate and resolve EEO grievances, examine
organizational practices for potential violations, and
compile and submit EEO reports.
Job analysts
Collect and examine information about jobs to
prepare job descriptions.
Compensation managers
Training specialists
HR Metrics
Absence Rate
[(Number of days absent in month) (Average number of employees during mo.)
(number of workdays)] 100
HR Expense Factor
HR expense Total operating expense
HR Metrics (contd)
Training Investment Factor
Cost to terminate + Cost per hire + Vacancy Cost + Learning curve loss
Turnover Rate
What is a Job?
Job
A group of related activities and duties
Position
The different duties and responsibilities performed by
only one employee
Job Family
A group of individual jobs with similar characteristics
Job Analysis
Job Requirements
To determine requirements of a job which include:
Job Specification
Statement of the needed knowledge, skills,
and abilities (KSAs) of the person who is to
perform the job
Job Description
Statement
of the tasks, duties, and
responsibilities (TDRs) of a job to be
performed
Basis for:
Job Analysis
What
Whatemployee
employeedoes
does
Why
Whyemployee
employeedoes
doesitit
How
Howemployee
employeedoes
doesitit
Determining
Determiningjob
jobrequirements
requirements
Job Description
Summary
Summarystatement
statementof
ofthe
thejob
job
List
Listof
ofessential
essentialfunctions
functionsof
ofthe
thejob
job
Employee
Employeeorientation
orientation
Employee
Employeeinstruction
instruction
Disciplinary
Disciplinaryaction
action
Recruitment
Recruitment
Selection
Selection
Development
Development
Job Specification
Personal
Personalqualifications
qualificationsrequired
required
in
interms
termsof
ofskills,
skills,education
educationand
and
experience
experience
10
Job analysiscontd
11
Job analysis
The procedure for determining the duties and skill
requirements of a job and the kind of person who
should be hired for it.
Job description
A list of a jobs duties, responsibilities, reporting
relationships, working conditions, and supervisory
responsibilities
one product of a job analysis.
Job specifications
A list of a jobs human requirements, that is, the
requisite education, skills, personality, and so on
another product of a job analysis.
Job
JobRequirements
Requirements
12
Recruitment
Recruitment
Determine
Determinerecruitment
recruitmentqualifications
qualifications
Selection
Selection
Provide
Providejob
jobduties
dutiesand
andjob
job
specifications
for
selection
process
specifications for selection process
Performance
Performance
Appraisal
Appraisal
Provide
Provideperformance
performancecriteria
criteriafor
for
evaluating
employees
evaluating employees
Training
Trainingand
and
Development
Development
Determine
Determinetraining
trainingneeds
needsand
anddevelop
develop
instructional
programs
instructional programs
Compensation
Compensation
Management
Management
Provide
Providebasis
basisfor
fordetermining
determining
employees
rate
employees rateof
ofpay
pay
13
Figure 51
The Process of
Job Analysis
Figure 5.2
14
15
Work activities
Human behaviors
Machines, tools, equipment, and work aids
Performance standards
Job context
Human requirements
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
16
Information sources
Individual employees
Groups of employees
Supervisors with
knowledge of the job
Advantages
Quick, direct way to find
overlooked information.
Disadvantages
Distorted information
17
Interview formats
Structured
(Checklist)
Unstructured
Interview Guidelines
Follow a structured guide or checklist, one that lists openended questions and provides space for answers.
18
Information source
Have employees fill out
questionnaires to describe
their job-related duties and
responsibilities.
Questionnaire formats
Structured checklists
Open-ended questions
19
Advantages
Quick and efficient way to
gather information from
large numbers of employees
Disadvantages
Expense and time
consumed in preparing and
testing the questionnaire
Information source
20
Advantages
Provides first-hand
information
Reduces distortion of
information
Disadvantages
Time consuming
Difficulty in capturing entire
job cycle
Of little use if job involves
a high level of mental
activity.
21
Information source
Workers keep a
chronological diary/
log of what they do
and the time spent in
each activity.
Advantages
Produces a more
complete picture of the
job
Employee participation
Disadvantages
Distortion of
information
Depends upon
employees to
accurately recall their
activities
22
A job description
A written statement of what the worker actually does, how he
or she does it, and what the jobs working conditions are.
Sections of a typical job description
Job identification
Job summary
Authority of incumbent
Standards of performance
Working conditions
Job specifications
23
Sample Job
Description
24
Figure 57
Sample Job
Description
Source: Courtesy of HR
Department, Pearson
Education.
25
Figure 58
Job identification
Job title: name of job
Job summary
Describes the general nature of the job
Lists the major functions or activities
26
27
28
29
30
Measure
the
performance.
candidates
subsequent
job
Job enlargement
Job enrichment
Job rotation
31
32
33
FIGURE 58
The recruitment and selection process is a series of hurdles aimed at selecting the best candidate for the job.
534
FIGURE 58
positions
Succession Planning
The
process
of
deciding
what
the firm will have to fill, and how to fill them.
What to Forecast?
536
Forecasting
Forecasting Demand
Demand
Qualitative
QualitativeMethods
Methods
237
Computerized skills
inventories
Knowing your staffing needs satisfies only half the staffing equation. Next, you have to estimate the
likely supply of both inside and outside candidates. Most firms start with the inside candidates
538
FIGURE 54
539
Sources of Information
540
Effective Recruiting
Mean finding or attracting applicants for the companys open position. Effective recruiting
is increasingly important.
41
Foreknowledge of
candidates strengths
and weaknesses
Candidates have a
stronger commitment
to the company
Increases employee
morale
Failed applicants
become discontented
Time wasted
interviewing inside
candidates who will not
be considered
Inbreeding strengthens
tendency to maintain
the status quo
5. Outside Sources of
Candidates
Executive Recruiters
Advertising
On Demand Recruiting
Services (ODRS)
Employment Agencies
College Recruiting
Offshoring/Outsourcing
543
Advantages
Disadvantages
Unqualified applicants overload the system
Personal information privacy concerns of
applicants
544
45
Advertising
The Media: selection of the best medium depends on the
positions for which the firm is recruiting.
Internet with the help of applicant tracking system (pg
134)
Newspapers (local and specific labor markets)
Trade and professional journals
Internet job sites
Marketing programs
Constructing an effective ad
Wording related to job interest factors should evoke the
applicants attention, interest, desire, and action (AIDA) and
create a positive impression of the firm.
FIGURE 58
546
External Recruitment
Considerations
H
H
SC
AC
AF
RB
NC
H
= source cost
= advertising costs, total monthly expenditure (example: $28,000)
= agency fees, total for the month (example: $19,000)
= referral bonuses, total paid (example: $2,300)
= no-cost hires, walk-ins, nonprofit agencies, etc. (example: $0)
= total hires (example: 119)
FIGURE 59
548
Why does this ad attract attention? The phrase next key player certainly helps.
Employers usually advertise key positions in display ads like this
Employment Agencies
Types of
Employment
Agencies
Public
agencies
549
Nonprofit
agencies
Private
agencies
550
Alternative Staffing
In-house
Contract
552
Alternative staffing
554
Cultural
misunderstandin
gs
Outsourcing/
Offshoring
Issues
Costs of foreign
workers
Special training
of foreign
employees
555
Customers
securing and
privacy concerns
Foreign
contracts,
liability, and
legal concerns
6. Executive Recruitment
556
College Recruiting
557
On-site visits
Invitation letters
Assigned hosts
Information packages
Planned interviews
Follow-up
Internships
58