Documentos de Académico
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Operations
Characteristics of a Travel
Management Company
1. Retailer
2. Counsellor
3. Derives income from a pre-determined
fixed commission dictated by suppliers or a
professional fee negotiated with client
4. Charges fees for ancillary services.
TOUR OPERATOR
Retailers
Hotels
Transportation
Travel Agency
Travel Agents
Customer
Travel Agents
SECRETARY
ADMINISTRATION
OPERATIONS
SALES
Bookkeeper
Travel
Counsellor
Account
Executive
Cashier
Utility
Personnel
Reservations
& Ticketing
Liaison
Officer
Administration
Deals with the day-to-day management
activities of the company .
Has 4 functions:
General Administration
Personnel
Accounting
Finance
Operations
Core of the Travel Agency business
Engaged in the efficient and effective delivery of
the organizations services.
For larger-sized TMCS operations are divided
into 2:
1.Travel Operations
2.Tour Operations.
This department has the following employees:
Travel Managers and supervisors
Reservations and ticketing officers and;
Liaison Officers
Operations
The Travel Counsellor
Provides all necessary information requested by
prospective travellers
Recommends products and services best suited to
the travellers needs
Keep updated on new travel information and trends.
Fill out all travel information in the booking card for
travel.
Relay all changes and confirmations to clients
Process refunds and processing fees
Monitor processing of travel documents and insure
that they are all in order prior to release to clients.
Operations
The Reservations Officer
Place all required reservations with different
suppliers
Follow up on reservations placed until confirmed
To change reservations when itineraries are
amended
Look for alternative suppliers in the same level of
service in case preferred supplier is not available
Monitor issuance of travel vouchers and tickets
Act as back up to the ticketing Officer
Operations
The Ticketing Officer
Correctly source or calculate fares when the need
arises
Issue air tickets manually or through the automated
ticketing system
Correctly issue purchase orders in accordance to
clients itinerary
Check the accuracy of travel documents
Reissue tickets when required
Act as a back up to the travel counsellor
Operations
The Liaison Officer
Determines what visas and other documents are
required for travel
Check the authenticity of all documents submitted
Checks all relevant support papers.
Insures that documents filed are released on time
Arranges and coordinates appointments and visits
to the various consulates and government offices
REGULATION
ACCREDITATION DIVISION
Kinds of Tours
1. Escorted Tours- The group of people who
separately bought the tour package and are
meeting for the first time, structured journeys on
which the tour participants are accompanied by a
travel professional who sees to their needs. On a
escorted tour, the person in charge of ensuring
an enjoyable experience called tour manager.
Kinds of Tours
2. Hosted Tours- similar to escorted tours but the
host (a tour representative) only meets with the
tour travellers when they need to see him or her.
Kinds of Tours
4. Adventure Tours- features physically active,
exotic and sometimes demanding experiences.
The packages may include hotel
accommodations, a round trip flight, three meals
a day, a climb up the mountain.
5. Incentive Tour- a reward for a companys
most productive employees.
Inbound Operator
Outbound Operator
Outbound Operator
A outbound operator takes groups from particular
city or country to another city or country.
Travel Documents:
Passport
A document issued by the
Philippine Government to
its citizens requesting other
government to allows its
holder to past safety and
freely and in case of need
give him/ her lawful aid and
protection.
Travel Documents:
Passport
The passport is the traveller badge of
citizenship proclaiming his / her national
affiliation.
The country / state foreign affairs department
issue passport only to its citizens.
Consulates / Embassy also issued passport to
citizens who happen out to the country.
Kinds of Passport
Characteristics of Passport
1. It is a distinguish
marks
2. Incorporated
hologram seals
3. Made up of
special paper
4. With unique
serial number
Travel Documents:
Visa
A foreign document
through its consular
offices issued this
authorization and its
specify. The terms under
with a government is
allowed to entry in to that
foreign country.
Types of Visa
1. Tourist Visa
2. Working / Business Visa
3. Student Visa
4. Transit Visa
5. Minor Visa
6. Seaman Visa
Travel Documents:
Tourist Cards
Disembarkation Card- filled
out in advance of arrival.
Embarkation Card- filled out
before the departure and
surrendered in immigration.
Travel Documents:
Ticket
A contract carriage.
Airline Ticket
A Airline Reporting Corporation (ARC)
document either handwritten or computer
generated valid transportation by air.
Non- Reroutable
Flight Reservations
- Sector / Leg Segment: Sectors being travelled,
that is the point of origin to point of destination.
-Date of Travel: Date the passenger(s) is / are
travelling per sector.
-Flight Number / Class: The prefer flight number
and class.
-Passenger(s) Name: and how many passenger
(adults / children with corresponding ages) or are
seats are being reserved.
Flight Reservations
After providing the above information, the airline
will given you the transaction / reservation status
Ex. Confirmed, Waitlisted or Unable, the
Passenger Number Record (PNR) which the
code reference for all the transaction , and the
ticket option which is the date and the time when
the ticket(s) has to be purchased / issued in order
not to lose the reservation.
Flight Class
F First Class
C- Business Class
Y- Economy /
Coach Class
Immigration
The process by which a government official
controls movement of people across its
borders.
To do this, it verifies a persons citizenship
through passport, visa or other document
Customs
The procedureby which government agents
inspect luggage and other goods entering a
country to check for forbidden items or
restricted ones.
Customs assesses whether duties or taxes on
items purchased on the trip.