PROBLEMS OF PEOPLE

&
ROLE OF PUBLIC SERVANTS
IN THEIR SOLUTION

MUHAMMAD MUZAFFAR KHAN

PLANNING OFFICER, P&DD LAHORE

Problems of people relating to

Government offices,
Behavior of public servants with them
&
Measures to improve situation
MUHAMMAD YOUSAF NADEEM
10th P P G PARTICIPANTS

Scheme of Presentation:

Introduction
Problems of People, What are?
Public Servant, Who is?
Responsibilities of a Public Servant
Public Servant & Problems of People
Conclusion

Introduction
Government & Government Offices
A Government is the system by which a state or
community is governed. The word Government is also use
to refer to a collective group of people that exercises
executive authority in a state. It typically consist of three
main organ which are legislature, executive and juicily.
Any designated work place where the business of
government is carried out on a regular basis is called
Government Offices.

Cont.

Problems related to Govt. Offices

Bureaucratic failure-too many channels
result in slowness-diminishing
responsibility-lack of accountability
Agency problems-Corruption
Lethargy
Lack of capacity

Cont.

Problems related to Govt. Offices

Corruption
Lack of guidance
Unfair Treatment
Rude Attitude
Red-Tapism

Cont.

Problems related to Govt. Offices

Justice delayed is justice denied.
Transparency International (TI) Pakistan reported that the
highest amounts of bribery were spent on judiciary by the
people.

It involves the employees of said court 33.62%, public

prosecutors 23.73%, witnesses 12.43%, judges of said
court 14.12%, opponent lawyer 8.19%, magistrates 4.52%
while 3.39% mentioned others.

Cont.

Problems related to Govt. Offices

Education is the most pivotal institution of a society.
The people have to face corruption problem in our schools, colleges,
universities and education department regarding admission,
migration and transfer etc.
TI Pakistan reported that in 2010, those received through non-normal
and alternate procedures is 23.7%.

In 2011, Dr Syed Abdul Aziz, director of

Hamdard Institute of Education and Social Sciences declared
education as one of the most corrupt sector in Pakistan.

Cont.

Problems related to Govt. Offices

Pakistan has unequal health facilities for the people.

The people have to face a lot of problems in Government hospitals

and dispensaries, if they do not have any reference or links.

According to survey of 2010, 48% reported that gaining access to

hospital services either having to pay additional costs for essential
services or being forced to utilize the services of a designated affiliate.
In Government hospitals, 61% hospital staff, 25% doctors and 13%
nurses are involved in corruption.

Cont.

Problems related to Govt. Offices

The police department of our country is the most powerful and
wicked. The people have to face huge problems from it as
compared to others.
Even though, the people are on right, do not get their right work
without bribery.
Police was observed as the most corrupt sector by survey of T I
2013.
31% of 4,224 respondents reported paying bribes to the police.

Cont.

Problems related to Govt. Offices

The peoples are facing a lot of problems from WAPDA offices
like, over billing, correction of bills, failure of electricity ,new
connection of electricity etc. and no one help and guide them.
Out of the pool of corruption respondents, 71% reported that
money was "demanded directly by the actor".
The same situation is with the office of Telephone, Sui Gas
and WASA (Water and Sanitation Authority) Income Tax,
Exise and Taxation, Railway, NADRA, Traffic Police, Passport
Office etc.

Cont.

Behavior of Public Servant

Public Servant Who is?
Servant of Public

A civil servant or public servant is a person

in the public sector employed for a
government department or agency.
Public Servants are those persons who are
chosen by Allah Almighty for welfare of the
people.

Responsibilities of Public Servant

To represent the Government
To assist Public Representatives
To implement the will of Public
To run the affairs of the state in a manner ultimate
welfare of the people

Cont.

Measures/Solution to Improve Situation

BATHO PELE

People First
Improving government service

Cont.

The Batho Pele slogan:

We belong, we care, we serve.
We belong: we are part of the Public and
should work together
We care: caring for the public
We serve: our customers, all citizens will
get good service from public servants.

Cont.

Measures/Solution for Improvement

Honesty & Integrity
Fairness in dealings
Prompt Response to problems
Consultation about needs of people

Cont.

Measures/Solution for Improvement

Redress grievances of people
Equal Access to Services
Courtesy & respect for people
Creating awareness among people
Openness and transparency in decision making

CONCLUDING QUOTES
You have to do your duty as SERVANTS. You do
not belong to the ruling class; you belong to the
servants.
(Quaids Address to Civil Servants at Chittagong)
25th March, 1948
"The competence, integrity, and sensitivity of those who
work in public service will determine the quality of life
for all of us."
Bill Bradley
Former U.S. Senator

THANK YOU