TRAINING AND

DEVELOPMENT

PowerPoint Presentation by Charlie Cook

Copyright 2002 South-Western. All rights reserved

Training
Training and
and Development
Development
Training
Training and
and Development
Development

Represents
Representsan
anongoing
ongoinginvestment
investmentininemployees
employeesand
andrealizes
realizes
that
thatemployees
employeesare
areassets
assetswith
withvalue.
value.

Importance
Importance of
ofTraining
Training and
and Development
Development

Rapid
Rapidtechnological
technologicalchanges
changescause
causeskill
skillobsolescence.
obsolescence.
Redesign
Redesignofofwork
workbrings
bringsabout
aboutthe
theneed
needfor
fornew
newskills.
skills.
Mergers
Mergersand
andacquisitions
acquisitionshave
haveincreased
increasedthe
theneed
needfor
for
integrating
integratingemployees
employeesinto
intodifferent
differentcorporate
corporatecultures.
cultures.
Employees
Employeesare
aremoving
movingbetween
betweenemployers
employersmore
moreoften,
often,
necessitating
necessitatingthe
thetraining
trainingofofmore
morenew
newhires.
hires.
Globalization
Globalizationofofbusiness
businessrequires
requiresnew
newknowledge
knowledgeand
andskills.
skills.

Copyright 2002 South-Western. All rights reserved.

92

Benefits
Benefits of
of Training
Training and
and
Development
Development
Individual
Individual employee
employee

Increased
Increasedemployee
employeemarketability
marketability
Increased
Increasedemployee
employeeemployability
employabilitysecurity
security

Organization
Organization

Improved
Improvedbottom
bottomline,
line,efficiency,
efficiency,and
andprofitability
profitability
Increased
Increasedflexible
flexibleininhaving
havingemployees
employeeswho
whocan
canassume
assume
different
differentand
andvaried
variedresponsibilities
responsibilities
Reduced
Reducedlayers
layersofofmanagement
management
Helps
Helpsmake
makeemployees
employeesmore
moreaccountable
accountablefor
forresults.
results.

Copyright 2002 South-Western. All rights reserved.

93

Planning
Planning and
and Strategizing
Strategizing Training
Training

Copyright 2002 South-Western. All rights reserved.

94

Copyright 2002 South-Western. All rights reserved.

95

Setting
Setting Training
Training Objectives
Objectives
Align/match
Align/match identified
identified training
training needs
needs with
with training
training
objectives.
objectives.
Define
Define objectives
objectives in
in specific,
specific, measurable
measurable terms:
terms:
InInterms
termsofofdesired
desiredemployee
employeebehaviors.
behaviors.
InInterms
termsofofthe
theresults
resultsthat
thatare
areexpected
expectedtotofollow
followfrom
fromsuch
such
behaviors.
behaviors.

An
An source
source of
of information
information for
for setting
setting objectives
objectives can
can
be
be the
the data
data on
on performance
performance deficiencies
deficiencies that
that isis
contained
contained in
in the
the organizations
organizationsperformance
performance
management
management system.
system.
Copyright 2002 South-Western. All rights reserved.

96

Design
Design and
and Delivery
Delivery
Critical
CriticalTraining
Training Design
Design Issues
Issues

Interference
Interferencefrom
fromand
andthe
thedifficulty
difficultyofofovercoming
overcomingprior
prior
training,
training,learning
learningororestablished
establishedhabits.
habits.
Whether
Whetherorornot
notemployees
employeestransfer
transfer(utilize)
(utilize)the
thenewly
newlylearned
learned
skills
skillsback
backtotothe
thejob.
job.
Having
Havingan
anorganizational
organizationalenvironment
environmentthat
thatisissupportive
supportiveofof
training
trainingand
anddevelopment.
development.
The
Thechoice
choiceofofaatraining
trainingenvironment
environment(e.g.,
(e.g.,on-the-job
on-the-job
training)
training)that
thatclosely
closelyapproximates
approximatesororsimulates
simulatesactual
actualjob
joboror
working
workingconditions
conditionstotofacilitate
facilitatethe
thetransfer
transferofoflearning.
learning.

Copyright 2002 South-Western. All rights reserved.

97

Evaluation
Evaluation
Is
Is an
an integral
integral part
part of
of the
the overall
overall training
training program.
program.
Provides
Provides feedback
feedback on
on the
theeffectiveness
effectiveness of
ofthe
the
training
training program.
program.
Evaluation
Evaluation criteria
criteria should
should be
be established
established in
in tandem
tandem
with
with and
and parallel
parallel to
to training
training objectives.
objectives.

Copyright 2002 South-Western. All rights reserved.

98

Copyright 2002 South-Western. All rights reserved.

99

Integrating
Integrating Training
Training with
with Performance
Performance
Management
Management Systems
Systems and
and Compensation
Compensation

Copyright 2002 South-Western. All rights reserved.

910

Reading
Reading 9.1:
9.1: Strategies
Strategies that
that Impact
Impact the
the
Transfer
Transfer of
of Learning
Learning
Effective
Effective Scheduling
Scheduling of
ofTraining
Training Session
Session

Morning
Morninghours,
hours,fewer
fewerhours
hoursper
persession,
session,more
morefrequency.
frequency.

Training
Training at
at the
theAppropriate
AppropriateTime
Time

Deliver
Delivertraining
trainingas
asclose
closetotothe
theactual
actualtime
timewhen
whenlearning
learningwill
will
used/needed
used/neededon
onthe
thejob.
job.

Pre-training
Pre-training Preparation
Preparation

Employees
Employeesneed
needtotobe
bemade
madeaware
awareofofthe
thebenefit
benefitand
and
importance
importanceofoftraining.
training.

Training
Training Delivery
Delivery

Training
Trainingand
andtransfer
transferare
areenhanced
enhancedby
byusing
usingaavariety
varietyofof
training
trainingtechniques.
techniques.

Copyright 2002 South-Western. All rights reserved.

911

Reading
Reading 9.2:
9.2: Key
Key Factors
Factors Influencing
Influencing
Training
Training Program
Program Success
Success
Planning
Planning

Checking
Checking

Doing
Doing

Acting
Acting

Establish
Establishaastructured
structuredlinkage
linkage
between
betweenthe
theorganizations
organizations
strategic
strategicmission
missionand
andthe
thegoals
goals
ofoftraining
trainingand
anddevelopment
development
initiatives.
initiatives.
Select
Selectaaspecific
specifictraining
training
program
programcontent
contentand
andchoose
chooseaa
appropriate
appropriatetraining
trainingmethod
methodtoto
deliver
deliverthe
thecontent.
content.

Copyright 2002 South-Western. All rights reserved.

Evaluate
Evaluatetraining
trainingresults
resultsby
by
measuring
measuringparticipant
participant
reactions
reactionsand
andresponses
responsestoto
behavioral
behavioralexercises
exercisesduring
duringthe
the
training.
training.
Determine
Determinehow
howsustain
sustainand
and
enhance
enhancethe
therole
roleofoftraining
training
and
anddevelopment
developmentininthe
the
organization.
organization.

912