Documentos de Académico
Documentos de Profesional
Documentos de Cultura
systems
Session 1
2010 Innovation & Business Industry Skills Council Ltd
Course Agenda
Session 1 Identify and source information
needs
Session 2 Collect, analyse and report
information
Session 3 Implement information systems
Session 4 Prepare for information system
changes.
will include:
group discussions/activities
internet research.
Student workbook
A Student workbook is provided to support
Icebreaker activity
Facilitator to populate with details of
Purpose of this
presentation
At the end of this session, you should know
how to:
determine and locate information required by
teams
acquire and review information held by the
Information needs
As a manager, you
are responsible for
ensuring that your
team have all the
information that
they need to
effectively perform
in their role.
2010 Innovation & Business Industry Skills Council Ltd
Types of information
policies
standard operating
procedures
objectives
key performance
indicators
advisors
company information
archived, filed and
historical background
data
data
correspondence
2010 Innovation & Business Industry Skills Council Ltd
Categorising information
Category Definition
High
impact
Medium
impact
Low
impact
Determine information
needs
complete tasks.
Review company policies and operating
procedures.
Identify objectives and KPIs.
Review organisation business plans.
Identify legislative and regulatory requirements.
Review standards relevant to your organisation.
2010 Innovation & Business Industry Skills Council Ltd
Additional tools
surveys
feedback forms
interviews
issue and/or customer complaint logs
system access and usage reports
performance data.
Locating information
policy and procedure manuals
relevant legislation and regulations
data entry points
systems used to store and manage data
users of the information
owners of the information
external organisations.
Acquire information
printing copies of documents
purchasing copies of publications
obtaining training materials
organising guest speakers for team meetings
downloading reports from information systems
preparing and collating information into a report or
summary
liaising with colleagues or external organisations
obtaining copies of policy and procedure manuals
access information via the internet or company
intranet.
2010 Innovation & Business Industry Skills Council Ltd
Assessing information
When reviewing information you need to
Suitability
Assessing the suitability of information involves
asking:
Is the information presented in a format that my team
will understand?
Is the information suitable for the intended purpose?
Does the information provide all the required details?
Will the information assist my team in doing their job?
Does the information cater for any special needs
within my team?
Accessibility
Assessing the accessibility involves asking
information?
Does location impact the ability to access information?
Is there a need provide the information in a
PDF format?
Is a password required?
2010 Innovation & Business Industry Skills Council Ltd
Currency
Using out of date information can have
Reliability
Organisations ensure the reliability of information
by:
using auditors to check the information for accuracy
establishing committees of experts responsible for
asking:
Is the information from a trusted source?
Has the information been checked for accuracy?
How was the information checked for accuracy?
Workbook
complete all activities in your Student