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Plaza
New Delhi
Hotel Overview
• This contemporary hotel's was built in a open-V shape with banks
of glass. The hotel offers a business centre and function rooms, a
health club, restaurants and bars.
• Dining options at Crowne Plaza Hotel Delhi include Sampan, a
rooftop lunch and dinner restaurant that features Cantonese and
Sichuanese cuisine and a live band. Seven also serves lunch and
dinner and specializes in seven styles of Indian cuisine, with live
entertainment during dinner hours.
• Le Cafà offers contemporary international cuisine 24 hours a day.
The hotel also includes an atrium lounge, a nightclub with DJs and
dancing and a pastry shop. The business center includes Internet
access, computers, printers and fax and photocopy machines.
• The hotel's four meeting rooms can seat from 15 to 600 people.
• The health club includes fitness equipment, an outdoor pool, a
chill pool, a sauna, a steam room and a spa tub. Spa services
include Ayurvedic and Swiss massage. A golf course is three
kilometers from the hotel.
– TRITON --- Triton Info Tech, Inc. is an Information Technology Consulting services
provider specializing in Software Development, IT staffing, and Business Process
Outsourcing.
• It also keeps the track of the liking, disliking and preference of the
customers and this information is shared with all the sisters chains.
• Eg.- One of the sample registration form which explains how PMS
obtains and maintains the database of each and every guest.
TRITON
• This software tracks the calls of the in-house guests of the hotel.
• When the staging in the hotel makes a call for anything, eg- he
wants an extra bathrobe, he makes a call and leaves the message
and then the software segregates the calls and then the
concerned department takes the action accordingly and delivers
the item as soon as possible.
Guest Satisfaction Tracking
System(GSTS)
• This software keeps the record of the guest and the satisfaction
level of the guests.
• TNS is the firm that does the survey for the Asia Pacific region for
the Crowne Plaza and its sister companies and prepares the
quarterly report on the basis of the GSTS report and rates the
organization.
Sister Brands
Priority Club
Rewards
• Earn 10 Priority Club® points for every $1 USD (or local currency
equivalent) spent on eligible charges*, or earn miles from one of
our airline partners. Miles earned vary by airline
• There are four types of Priority Club Reward cards on the basis of
the number of nights stayed and they are as follows:-
Club Level—Stay up to 14 nights
• Extended check-out (may not be available in all
regions)
• Weekday newspaper (may not be available in all
regions)
• Transfer points between member accounts
Gold Elite—Stay 15-49 nights or earn 20,000 points
• All Club benefits plus:
• Priority Check-in™ ensuring your room and key are
ready upon your arrival
• 10% bonus on base points
• Exclusive toll-free Gold Elite customer service number
(may not be available in all regions)
• IHG is the parental brand of the Crowne Plaza and other sister
chains.