Boosting HR Business

Partner Performance

Today HR Operating Model

Business
Partner

Shared
Services

t
s
i en en t
Cl
m
ire
qu
re

Center of
Expertise

Transformatio
nal

Transactional
Source: Sparrow, Hird, Hesketh & Cooper, 2010: p. 64

Understanding the HRBP Job

Strategic Partner (SP)

Operations Manager
(OM)

Emergency Responder
(ER)

Employee Mediator
(EM)

Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate

Leadership Council research

Understanding the HRBP Job

Strategic Partner (SP)
HRBP Strategic Partner
Activities

Adjusting HR strategy to respond to changing

needs
Developing the next generation of leaders
Identifying critical HR metrics
Identifying new business strategies
Identifying talent issues before they impact
the business
Prioritizing across HR needs
Redesigning structures around strategic
objectives
Understanding the talent needs of the
business
Emergency
Responder (ER)

Operations Manager
(OM)
Employee Mediator
(EM)

Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate

Leadership Council research

Understanding the HRBP Job

Operations Manager
(OM)
HRBP Operations Manager
Activities
Assessing employee attitudes
Communicating organizational culture to
employees
Communicating policies and procedures to
employees
Ensuring HR programs are aligned with
culture
Keeping the line updated on HR initiatives
Employee
Tracking
trends in employee behaviors
Mediator

Operation Manager
(OM)
Emergency
Responder (ER)

(EM)

Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate

Leadership Council research

Understanding the HRBP Job

Operation Manager
(OM)

Operations Manager
(OM)

Emergency
Responder (ER)

Employee Mediator (EM)

HRBP Employee Mediator Activities

Managing competing personalities in the

organization
Managing conflict between employees
Managing conflict between managers
Responding to organizational changes
Resolving political problem in the execution of
business plans

Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate

Leadership Council research

Understanding the HRBP Job

Operation Manager
(OM)

Emergency Responder
(ER)

Operations Manager
(OM)
Employee Mediator
(EM)

HRBP Emergency Responder

Activities

Preparing for different situations

Quickly responding to complaints
Quickly responding to line manager questions
Responding to employee needs
Responding to manager needs
Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate
Leadership Council research

The Four Roles Create Tension in the HRBP Job

Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate

Leadership Council research