nscglobal an Introduction

www.nscglobal.com

Our vision
To partner with a
few
world-class
enterprises,
helping them
become more
agile, create
commercial
advantage and
build quality
through design,
deployment,
support and
management of
their global
IT Infrastructure
www.nscglobal.com

Our Portfolio
From sourcing to end-oflife management global
procurement, staging,
storage and delivery of
equipment

01

M
ra
st an
ru
a
ctu ged
re
Se
rv

Drive efficient transformation of

non-consolidated legacy and multivendor technology infrastructures;
delivering accelerated deployment
times and staged migration at
significant cost savings

www.nscglobal.com

SERVICE
PORTFOLIO

Tr
an
s
Se fo
rv rm
ic at
es io
n

04

Maintenance Services, plus IMACD

(Install, Move, Add, Change,
Disposal) Services

02

Leverages remote and field

support capabilities

ort

Inf

05

pp
l Su
s
o na
ati rvice
Se

Build, operate and

manage networking,
convergence, unified
communications, cloud
and virtualization
solutions

er
Op

ic e
s

Procurement an
d
Logistics Serv
ices

c
ur
o
s
Re ces
d i
ge e rv
a
S
an

in

Short or Long term

03 demand-based
technical
staffing and outcomebased
IT project resourcing

Global Operations & Coverage

Logistics,
fulfillment,
deployment
and support to

180
countries
Coverage

nscglobal
Offices

Australia
Cyprus
Hong Kong
Singapore
United
Kingdom

Planned
Offices

Hungary
Mexico

(Entities)

www.nscglobal.com

Austria
Czech
Republic
India
Slovakia
United
States

Benelux
Egypt
Italy
South Africa

Service
Desks

Brazil
France
Japan
Spain

United
Kingdom
South Africa
United
States

Canada
Germany
Malaysia
UAE

Global Field Engineering

RANGE OF SERVICES AND SERVICE LEVELS
Survey, Stage, Install, Floorwalk

TECHNOLOGY COMPETENCIES
Accreditations: Network, Server,
Security, UC, Video, Workplace

99.5% of SLA achievements

Multi vendor support

MACD, Support 24x7x4, NBD

1,000,000+ engineering
activities per annum

SERVICES

TECHNOLOGY Level 1,2,3 equivalent to

ITECS S2 - S4 engineers

FIELD
ENGINEERING
PROFILE
6500+ certified nscglobal
and Partner engineers

15 years of Experience

COVERAGE

Network covering 180 countries

Country, Region, Metro areas
Security clearance /PES
GEOGRAPHIC AVAILABILITY

www.nscglobal.com

MANAGEMENT 90+ accredited FE partners

Dedicated Partner
Management
Retainer fees to ensure quality and
SLA compliance
QUALITY ASSURANCE

Global Field Engineering Operations

The FE Ops team are responsible for ensuring

high quality and suitable resources are
scheduled to every project
Field Operations Management

Manage KPIs to ensure the success of tasks and

activities.
Ensure escalations are executed and solutions
implemented
Ensure all documentation is up-to-date and
managed
Manage FE Ops team processes and procedures
to ensure the team is always fully compliant.

Field Operations Team

Scheduling
Activity Assurance
Engineering Data Quality
Travel, Timesheets and Expenses

All Partners receive retainers

www.nscglobal.com

Case Studies

www.nscglobal.com

Global Network Support

Framework Saves Millions of Euros
SUMMARY
This client is an international provider of IT solutions and services covering the entire IT
service chain from consulting to system integration, right through to the management of
global decentralised IT infrastructures. With more than 3000 suppliers, they turned to
nscglobal to provide a consolidated network support framework that reduced their supplier
count by 98% and provided a cost saving of more than 20million euros over the life span of
the contract

CHALLENGE

SOLUTION

BENEFIT

Provide an uniform services framework

for its employees across the globe to
serve diverse customer base

nscglobal offered a global master service

agreement as part of a 3 year contract
for client service management

Reduction of service delivery costs and

complexity, with a 98% reduction on an
original count

Engage and update entire employee with

available range of services and support
details

Nscglobal offered a higher degree of

regional flexibility, per country
agreement

Saving of more than 20 million euros

over the life of the contract

Mange more than 3000 individual

suppliers across the geographic with
complicated support relationships for
thousands of devices and additional
spares

Extended offering includes some high

profile third party clients in vehicle
manufacture, media, defence and global
event management verticals

Consolidated of Its supply chain

Regular and amalgamated audits of
existing support contracts

Furnished with global network of

accredited engineers and geographically
distributed project and service
management teams
Provided both on site and centralised
support and project management
services across the clients global device
estate

www.nscglobal.com

Effectively managed the supply of

equipment, including shipping and
import logistics across the entire network
infrastructure and related Information

Additional multi-million euro cost savings

each year through improved service
reliability, reduction of internal client
management resources and contact
management complexity
In depth audit by nscglobal identified
12,000 items that were under
unnecessary support contracts as well as
18,000 spares in stock that were
duplicated or surplus to requirements
By consolidating spares globally, the
client realised an additional cost saving
of 3million Euros a year

A large scale hosted IP solution in

partnership with a global telecoms provider
SUMMARY
Chosen to implement a fully managed voice solution based on a hosted IP infrastructure for
national government departments across over 5,000 endpoints in the UK, this global telecoms
company enlisted nscglobal to provide a 24-hour, 7 days a week managed service. The
contract was recently awarded for five years and successful management has led to the
commissioning of further work for the client in France and India

CHALLENGE
A US$ 6bn global telecoms provider
headquartered in the US with operations
across North America, Latin America,
EMEA and Asia
Need to execute a fully managed voice
solution based on a hosted IP
infrastructure across a number of its sites
for the UK government contract
Must be scalable to cater over 5,000
endpoints
Additional there must be a 24 x 7 fully
managed service centre capable of
maintaining the hosted IP service
(including Voicemail, Ministerial Whisper
and LAN), the provision of professional
services and critical break-fix support

www.nscglobal.com

SOLUTION

BENEFIT

For effective delivery of the project client

trusted with nscglobal as a proactive,
reliable partner

Excellent coordination with several

specialist suppliers dealing with aspects
of design and hardware

Nscglobal provided a fully managed

service for the IPT, Voicemail, LAN and
Ministerial Whisper service

Effective communication and strong

project management

Successfully managed the wide range of

implementation stages from site surveys
through to staff training
A 24-hour service center facility allowing
users to report any faults and seek
assistance along with default fault
logging and service request web portal

Ensured overall satisfaction for the client

and end users
Awarded substantial additional business
to nscglobal, including similarly specified
work in France and India

Implementation fully complied with

PRINCE2 methodology, used extensively
by the UK Government

Global Server Support,

Logistics and Lifecycle Management
SUMMARY
With a server estate of 12,000 devices spread across 800 sites in more than 50 countries, this client
was originally relying on multiple OEM support services for all upgrades & repairs but found
themselves struggling with the complexities and challenges of managing multiple supplier
relationships and processes across all of the OEM vendors. They turned to nscglobal to provide a
single server support contract across all vendor technologies, sites and datacenters to greatly
simplify the whole lifecycle of in scope devices, whilst maintaining the continuity and availability of
their global server resource

CHALLENGE

SOLUTION

To serve company spread across 50+

countries, serving a global client base
with its deep technology expertise and
industry knowledge

nscglobal offered a single contract and

support service for all of its devices,
vendors, sites and datacenters

Manage clients across different business

sectors
Support more than 12,000 devices across
800 sites and 2 large datacenters from
multiple vendors
Manage multiple contracts with varying
end dates suffering from poor visibility of
the 12000 devices under support
Limited flexibility with upgrades
Lack of on-site support service cross the
globe

Offers flexibility to each country to stand

on with the option to sign into the
framework as it wishes
Covers 25 countries across the globe
Contract also covers existing warranties
Manage the whole lifecycle of servers
including end of life processes such as
wipe and destroy and WEEE certification
Oversee device returns to OEM suppliers
with forward spares management to
ensure continuity of server resources
Flexible monthly billing cycle based on
actual deployed server state
Instrumental in winning major
outsourcing contract with whitelabel
server support services

www.nscglobal.com

BENEFIT
Reduced the hard cost of supporting
server estate by approximately 35%
compared to the legacy OEM support
method
Improved reliability
Reduction in internal management
resources and contact complexity
Provides agility to make quick decisions
like decommissioning servers
Lower monthly server support cost
Reductions in soft cost potentially upto
hundreds of thousands of dollars each
year
Increased operational efficiency with
centralized project and contract
management
Informed decision making with
predictable monthly billing cycle

10

Global Video Conferencing Installation,

Logistics and Support
SUMMARY
As an International communications company providing services over their own advanced
platform, this client needed a solution for end customer equipment installation and logistics to
improve their flexibility and cost competitiveness. nscglobal provided an international
equipment installation service including logistical support for moving the devices from Europe
and the USA to their central warehousing facility, as well as supporting tight SLAs for new
customer installations and next business day on-site engineering

CHALLENGE

SOLUTION

BENEFIT

To integrate with Europes largest fibre

optic network to deliver video and web
conferencing to its customers

nscglobal was selected by the client to

provide an international installation and
support service for all of their video and
web conference customers

Global expansion with serving customer

in any geographic location in a timely
manner

Thigh turnaround time of around 10

days to install new customer hardware
after a purchase order received
Also provide rapid and responsive on-site
support and engineering to their global
customer
Need a global, fully managed
engineering resource as well as logistical
support

Provided with comprehensive global

network of accredited engineers and
centralized project management teams
SLAs to meet 10 days on-site installation,
engineering and logistics requirements
Also included high priority issue
resolution

Increased revenue generation options

with new commercial opportunities in
new regions
Flexible and commercially competitive
offering.
Responsive support to end customers
Adhering the clients reputation for high
quality and prompt service delivery

Effective ongoing customer support

www.nscglobal.com

11

Global WAN Managed Service for

a leading pharmaceutical company
SUMMARY
With a global end customer deployment of WAN acceleration appliances from Riverbed that
required a fully managed service transition from an existing operator, as well as additional
NetFlow monitoring, management and reporting on globally distributed CISCO WAN devices,
this major telecommunications operator turned to nscglobal to provide a fully managed
service staffed by Riverbed certified professionals for their client

CHALLENGE
Serving world's leading pharmaceutical
companies employing over 17,000 members
of staff across multiple subsidiary locations in
North America and EMEA
Support a managed service transition from
exiting WAN infrastructure comprising of
Riverbed appliances using CISCO WAN
devices
Serve global locations to optimise inter-site
communications whilst providing secure,
resilient, high bandwidth inter-site
connectivity
Ensure proactive monitoring, alarms and
change controls across the entire Riverbed
and CISCO WAN estate
Offer global on-site support capability,
centralised vendor certified support staff
Provide world class project management
both for the initial service transition and
subsequent ongoing managed service
delivery
Comply
with FDA regulations for all support
www.nscglobal.com
requests with a 24hrs SLA to fit the very strict

SOLUTION
nscglobal was selected by the new
telecommunications operator enabling the
successful transition of all in scope devices
To provide low level design for support services,
technical consultancy and subsequent project
management
Proactively monitored and supported by both
nscglobals central network operations team and
their global network of accredited engineers
Multiplying the pool of qualified Riverbed technical
experts within service desk environment
Ensuring flexibility and meeting the clients
requirements for change requests, and by providing
low level service design and documentation to
support the transition
The addition of custom NetFlow monitoring,
management and reporting across the 100+ CISCO
WAN devices not only provides the client with
capacity planning facilities but also allows for rapid
issue identification and resolution
Effective monitoring mechanism with a dedicated
high level single dashboard summary of global
service health

BENEFIT
Better efficiency of time &
resources through
nscglobals centralized
resource of certified
Riverbed and CISCO
engineers
Effective and smooth WAN
transition provided by
extensive capability in the
planning and execution
Hassel free engagement
with fully documented and
proactively monitored
service, managed within
the clients strict service
level agreement
requirements
Ensures the stability and
availability of their global
WAN infrastructure
Providing continuous
service improvement and
12
supporting continued

A worldwide IP telephony transformation

with a multinational telecoms provider
SUMMARY
Appointed to direct a major network transformation project for an international banking and
financial services organisation across 4,000 worldwide sites, this US multinational telecoms
provider contracted nscglobal to manage on-site engineering resourcing and implementation
of the programme. Successful delivery of this assignment has led to the commissioning of
three further projects for client and end user

CHALLENGE

SOLUTION

BENEFIT

US multinational telecoms provider with

global coverage and a staff of around
260k employees

The client appointed ncsglobal for

proficiently programme management and
logistics

Achieved complete transformation on

schedule and budget within 27 months of
engagement

Need to provide a substantial telecoms

transformation as part of a broader IT
refresh required by a large international
banking group

Additionally to oversee stock

management, manage on-site
engineering resourcing and
implementation, recovery of
decommissioned hardware and stock
control

Successfully upgrades across 11 sites in

India involved around 10,000 handsets

Effectively transform IP telephony

infrastructure at around 4,000 sites
spread across the UK, Ireland, EMEA,
India and APAC
Hassel free implementation without
disruptions to the day-to-day operations
of the end user
Time bound successful achievement

www.nscglobal.com

nscglobal created a dedicated project

management office
For effective implementation nscglobal
divided the upgrade programme into five
distinct phases: site survey, hardware
staging, voice and data transformation,
on-site floor-walking and
decommissioning of all redundant
infrastructure
Working at night, over 100 sites were
transformed per week in concentrated
bursts
An engineer factory model was employed

Successful delivery led to continuous

engagement for three further projects
New projects involved upgrade an
additional 115 EMEA site which had
bespoke requirements, or extended
circuit delivery lead-times
Working on the same principles, the
second covered another 300+ sites while
the third one was to supply engineering
resource to upgrade routers across 290
remote sites for end-of-life circuit
replacement
nscglobal continues to enjoy a enduring
positive relationship with the client,
supplying personnel and expertise across
a diverse project base

13

Transformation and support for one

of the largest financial clearing institutions
SUMMARY
Assigned to design and implement a crucial Unified Communications transformation for one of
the largest international clearing houses with key centres in London, Paris and Amsterdam,
nscglobal was engaged on the strength of both its existing client relationship which goes back
several years and proven expertise in delivering similar projects for multinationals cost
effectively and within agreed timescales

CHALLENGE
A leading multi-asset class and
multinational clearing house, serving
major exchanges and platforms as well
as a range of OTC markets
Urgent upgrade needed for existing
Unified Communications environment
Comprehensively manage transformation
including the solution design through to
implementation
Must have completion of a readiness due
diligence and low level design of the
legacy system
Complete migration of all users to the
new system with providing on-site
support at the point of transformation
Following the upgrade, provide ongoing
maintenance and support to the client
via a managed service agreement

www.nscglobal.com

SOLUTION
The clients current telephony and
voicemail system had steadily expanded in
terms of both functionality and user
population
Nscglobal offered complete installation of
the latest telephony and voicemail
technologies to replace existing platforms
and improve functionality and mobility
Manitain standard user experience across
the system
nscglobal provided a total design solution
rangin from setting up a customer
workshop to capture all requirements to
directing other service suppliers
nscglobal handled complete sourcing and
procurement of all materials and services
required for the deployment of the new
parallel to migration process, training was
provided to relevant client personnel
Hassel free and unified communication
was maintained via a single dedicated
nscglobal project management contact
Reduce ongoing support costs

BENEFIT
Presence of specialist on-site and remote
engineering resource to transform the UC
system
Successfully completed transition within
clients change windows to minimize any
downtime or disruption to the key
operations
nscglobals managed services team
provided a cost efficient solution
compared to utilizing limited and costly
internal staffing
nscglobal and the client continue to
enjoy a positive ongoing relationship

14

A time-critical UC Voice transformation

project for a global telecoms provider
based in the US
SUMMARY
Contracted to oversee the transformation of a Unified Communications (UC) Voice
environment for an international drinks can manufacturer, this US multinational telecoms
provider appointed nscglobal to provide Programme Management, onsite technical personnel,
day one support and end-user training

CHALLENGE

SOLUTION

BENEFIT

A US multinational telecoms provider

with global reach and a staff of around
260k employees

nscglobal is one of a few partners

equipped to manage and work on the
clients unique systems and tools

nscglobal completed all site installations

fully within the clients timelines and
budget

Required solutions for UC Voice

transformation by a leading international
manufacturer of beverage cans

nscglobal analysed and catalogued the

data to share with the client

Following the success of this assignment,

the end user has approached nscglobal
through the client to complete a number
of other key UC projects

To collect remotely all current call user

data, create an inventory of new
hardware, collect phone MAC IDS and
assign users to the new phones
Involved Programme Management
installations and upgrades at multiple
sites across the US

Created the UC Management Platform

and uploaded to the clients UC Team
Additionally nscglobal assumed
responsibility for the soft turn up, the
hard turn up and day one support with
training the trainer

Definite timeline to complete transition

Rigorous testing ensured speedy

resolution of any phone quality or
functionality issues

Provide ongoing support for testing and

acceptance

Meticulously performed programme

management and field coordination

Followed with successful complication of

this project, recently nscglobal has been
presented with a Supplier of the Year
award no fewer than
4 times in a row

Effective training for selected instructors

on the features and functionality of the
UC Technology across all sites

www.nscglobal.com

15

Network transformation programme

for a Top 3 management consultancy
SUMMARY
Charged with managing a critical network transformation project for an international financial
services group with sites spread across the world, this global technical consultant assigned
nscglobal to provide services from lead project management to on-site training. nscglobal was
engaged on the strength of its proven track record of delivering large scale global
transformation projects for multinationals on schedule and to budget

CHALLENGE

SOLUTION

One of the worlds Top 3 management

consultancies, with specialisms in
technology and outsourcing

Nscglobal was selected to manage the

entire project

Need to migrate all data centres and

regional sites onto a single global for a
world's largest international insurance
Need seasoned partner to supply
engineering and project management for
the deployment of LAN, WAN, WiFi and IP
telephony services worldwide
On-site training would also be required
on the new system for relevant
employees

Ronsibilities include project

management, site survey, staging,
configuring and testing, shipping and
logistics, installation and decommissioning, cutover and floor
walking, IMACD services and global
spares provision
nscglobal also delivered an end-to-end
logistics solution
nscglobal provides ongoing support
across 2,500 sites in EMEA, APAC and the
US that account for some 70,000 IPT
handsets
A bespoke remote installation support
service is provided to an additional
15,000 smaller sites

www.nscglobal.com

BENEFIT
To date over 400 sites across Europe
have been successfully migrated on time
and within agreed budgets to the new
global network
No downtime or disruption to the
approximate 60,000+ end users
operations
The programme management is equally
geared to cope with frequent large scale
schedule changes.
nscglobal further supports ongoing
IMACD requests
Originally planned to end in February
2014, the programme has been
extended until December 2015 with the
addition of more phases

16

Millions Saved: NOC resource

solution offers flexibility and savings
SUMMARY
With two large network operation centres in Europe, one of the worlds largest telecommunications
companies was experiencing difficulties in both hiring and retaining suitably skilled IT staff to fill full
time positions within its NOCs. nscglobal provided a service that included a skilled team of NOC staff
managed by a senior nscglobal resource manager, along with full training and HR administration. This
service reduced the human resources requirements the client previously associated with these NOCs
by more than 30%, with an estimated $2m operating costs reduction in the first year

CHALLENGE
One of the world's largest telecommunications companies,
provides a wide range of communication services to over
200 countries
More than 100 million customers are served every day,
across one of the largest networks in the world
Within Europe, the client maintains two major NOCs
helping to resolve a wide range of complex support
issues .The NOC is a critical part of the clients business
operation, and is vital in helping it meet its contractual
obligations to its enterprise and carrier customers, as well
as ensuring it delivers excellent customer care

SOLUTION
As an alternative solution, nscglobal provided a
bespoke managed resourcing solution, that
would give the longer term benefits of having inhouse staff

Higher flexibility to both quickly scale up,

scale down, or move operational staff to
different locations, with nscglobal handling all
the logistics and HR considerations

Nscglobal offers flexibility to scale staffing levels

up or down based on market conditions

The client has reduced its human resources

cost associated with contract staff by more
than 30%

Expected reduce staffing costs both in terms of

individual salaries, as well as management
overheads associated with hiring, scheduling and
training staff to the required level

High attrition rate made it difficult difficulty in both hiring

and retaining suitably skilled IT staff to fill full-time
positions within its NOC

Highly skilled staff able to maintain its

exceptional levels of fault resolution and
customer service, ultimately maintaining High
service levels

Alternatively the freelance contractors and agency staff

employed on short-term contracts costs higher than
industry average rates

The nscglobal service includes a team of skilled

NOC staff who are managed by a senior
nscglobal resource manager on the clients site

The client estimates it spends around $850 million a year

globally on contractor staff

The team are permanent multilingual nscglobal

staff.

For its two critical European NOCs, the client incurs

agency staffing costs running into millions of dollars per
year

nscglobal handles all scheduling, training,

individual pay and benefits with the client paying
a fixed fee for each staff member required within
the NOC

With a growing percentage of its NOC staff working only on

a contract basis, no substantial gain in long-term
organisational benefit
Trainingwww.nscglobal.com
cost is accounted for no long-term business

BENEFIT

The migration and recruitment were all

programme managed by nscglobals programme
management office

The client is also guaranteed high quality

multilingual staff, backed by recognized
accreditations and continual performance
reviews
Through this flexible approach, the client has
managed to reduce its operational staffing
costs in the two NOCs by an estimated $2m a
year
In addition, metrics that monitor the clients
ability to meet its service level agreement
and break-fix duties carried out by the NOC
have also seen improvements
Significant improvement in monitoring
matrices for SLA and break-fix duties
nscglobal has successfully delivered this
project and currently employs 160 staff
speaking seven different languages across
these two NOCs

17

A multimillion transformation contract for

a global telecoms provider based in the US
SUMMARY
Awarded a multimillion transformation contract by a major international oil company, this US
multinational telecoms provider appointed nscglobal to recruit and engage specialist
personnel to deliver a wide range of transformation projects across the US and the wider world

CHALLENGE
A US multinational telecoms provider
with global reach and a staff of around
260k employees
For a multimillion transformation contract
by a major international oil company,
client needs to deliver multiple projects
to be managed across the world

SOLUTION
Committed to delivering global business
transformation, the client appointed
nscglobal as its partner of choice to help
achieve the project objectives

Agility and speed to get the right

resource in place was key to success in
evolving business environment

With already established and proven

record, nscglobal was selected as a
partner

Policy of careful recruitment to clearly

defined service level agreements has
resulted in very low levels of attrition and
subsequent cost savings

Critical to recruit skilled, specialist

personnel ensuring successful delivery

successful delivery management for a

number of years

In fast changing environment, the client

required an agile and adept partner

The engagement has grown to

approximately 100 members of staff with
different roles and skill levels from
project management to a variety of
technical design engineering functions to
handle individual projects

www.nscglobal.com

BENEFIT

Flexible and quick to provide resources

18

Network transformation across 1,300 sites

for a world leading firm and its retail client
SUMMARY
Tasked with conducting finely scheduled site surveys leading to network transformation across
more than 1,300 locations, this global technical consultant brought in nscglobal to take on five
key project roles. nscglobal was engaged for its experience and expertise in achieving
successful transformation outcomes within tight timescales

CHALLENGE
One of the worlds largest
technical consulting companies,
with operations in more than 200
cities in 56 countries and a staff
approaching 300k employees
Need site surveys leading to a
complete network transformation
of over 1,300 locations across the
USA for a top global office
products
The project centred around five
key tasks: project management,
networking site surveys, network
transformation, equipment
staging and logistics support
Taking in to consideration the
complexities involved, the client
needed a particularly responsive
and flexible partner to take on
the lions share of a formidable
workload
A tightwww.nscglobal.com
timeline of 14 months
associated with this extensive

SOLUTION
nscglobal to work alongside the partner in pursuit of this goal
nscglobals role in project management was pivotal, comprising
all stages of planning, scheduling, setting success criteria and
providing regular reports
Also requird overseeing day-to-day activities during the Survey
and Transformation phase
Site survey work began with an appraisal of the clients own
survey template and included training engineers, adhering to
tight schedules and producing quality check reports for client
Q&A approval
From ensuring training to verifying successful results, nscglobal
managed a complex network transformation schedule that
involved installing and/or replacing legacy equipment such as
routers, switches, firewalls and IP telephones at retail store
locations
Equipment staging was performed in house at nscglobals
staging facility in NY to the clients configuration specifications
Finally in terms of logistic support nscglobal is responsible for
housing the end user provided inventory which is used for
staging and shipping to each individual store
The client provided the bill of materials per store to ship, while
nscglobal supplied tracking information and ETA and so ensured

BENEFIT
The project is on course
to be completed within its
original time frame
1,384 site surveys have
been scheduled and more
than 200 network
transformations
completed so far
The experience and
expertise that nscglobal
has brought to bear in its
five key roles has made a
major contribution to the
successful deployment of
the programme

19

Helping a leading telecommunications

operator solve critical challenges
SUMMARY
With a huge number of complex projects to complete including a major migration from a
legacy ATM backbone to new IP based MPLS core, this leading telecommunications operator
turned to nscglobal to provide long term professional services support to its most critical
projects. Over the 6 year engagement, nscglobal has become a vital resource in helping the
client deliver success on 80 challenging projects to the highest standards while allowing it to
concentrate on business as usual projects

CHALLENGE
The client is a major telecommunication
provider serving over 23 million
customers from its 2G, 3G and 4G
networks as well as extensive Wi-Fi
networking platforms
Support in growing demand and diversity
od service delivery requirement in clients
networks and critical platforms
Transforming existing legacy ATM
backbone network to new IP based MPLS
backbone
Overcome challenges in recruiting and
retaining skilled technical staff to meet
its project goals
Headhunt the extremely specialist skill
sets for often indeterminate duration
serving highly dispersed and diverse
infrastructure
The complexity of managing contractors
and projects was potentially daunting
Successfully deliver the project keeping
an eyewww.nscglobal.com
on deadlines at the same

SOLUTION
Started with single project, nscglobals
engagement successfully to grown to a
team of 30 people split into four units
working on approximately 80 projects
Effectively handled projects ranging from
low level projects to increasingly complex
and business critical projects
Many CCIEs became members of the
team
nscglobal provided the onsite
professional services team inline with
requirement of onsite scoping team
wihting pre-agreed budget
nscglobal provides full management to
ensure that the project is delivered on
time and within budget

BENEFIT
With nscglobal the client was able to
deliver valuable new products and
services to the market as planned
Successful media gateway migration of
20 million+ mobile voice users from ATM
to an IP MPLS core and a Home Location
Register (HLR) consolidation
Increase subscriber capacity from 20
million to potentially over 50 million
In addition, nscglobal resources have
worked on a Radio Network Controller
(RNC) migration from ATM to IP MPLS
core and the design of the new MPLS
network at the hub of many of these
projects
The success and timely completion of
these critical projects adds directly to the
profitability of the client and ensures it
remains a leader in a highly competitive
industry
Managing overall successful
implementation enables the client
20to

A vital upgrade and support project across

94 countries for a global IT services provider
SUMMARY
Charged with integrating the complex operations of recently merged businesses in the field of
communication equipment, this global IT services provider engaged nscglobal to fast forward
a massive project that was showing signs of stalling. nscglobal was selected on the basis of a
highly successful and expedient trial and has gone on to deliver significant, tangible progress
towards realising the clients key objectives

CHALLENGE
A global IT services provider with over 10,000 customers across a
wide variety of industries and public sector organizations
Need to fulfill a multi-million Euro contract to help one of the
worlds largest communication equipment suppliers integrate
operations following a major merger

SOLUTION
Recognising these issues, client decided to
appoint sub-contractors on the global
implementation project
nscglobal was awarded the full contract based
on the success of text engagement

BENEFIT
The expertise and
global capability of
nscglobal is
simplifying the clients
network
implementation and
ensuring its ability to
meet its contractual
obligations

A key objective for the integration plan was to make significant

cost savings by combining resources of the newly merged
businesses while simplifying operations across a single global IT
infrastructure

The client noted the highly professional and

timely manner in which nscglobal upgraded
and migrated the test site, deeming it vastly
superior to the other prospective candidates

To enable delivery of the core business applications, an upgrade

of networking equipment at 330 sites across 94 countries

Additionally nscglobal demonstrated its ability to

work closely with its network of international
partners to provide the local expertise needed to
speed up logistics and successfully upgrade the
end clients more remote sites.

Vitally this enables the

end client to realise
the anticipated costs
savings of its
integration
programme

nscglobal has gone on to complete the site audit

and design process and begin the roll out of the
first phase of 72 sites, focusing on key regional
hubs across the Middle East, Africa and Asia

The end-client also

realize significant cost
savings and business
process improvements

To supplement this, a logistics and procurement

team from nscglobal is building a bespoke
Importer of Records service

On track with the

planned business
benefits of the
integration

Each site could then be migrated to a new global IP network,

managed by a Network Operations Centre (NOC) based in China
Overcome major obstacle of diversity of the countries and
complexity of logistics resulting into a handful of sites managed to
make transition
Effective Management and logistics of sourcing, delivering and
installing the necessary networking equipment in certain
countries was particularly challenging
Manage many unforeseen obstacles including local customs and
regulatory issues due to lack of local staff or trusted partners
With extensive delays, higher than anticipated costs and internal
staffingwww.nscglobal.com
issues, this vital integration project had effectively stalled

This will streamline local customs processes,

reduce delays and minimise duty costs, whilst
ensuring imported goods comply with local laws

21

nscglobal is a global technology services

and infrastructure provider that helps
international clients solve their challenges
across 180 countries. nscglobal has grown
consistently since 1998 and now employs
close to 2000 staff across 25 regional
offices that span every continent with staff
speaking over 40 languages.
nscglobals clients are larger organizations
that require a capable and trusted partner
to solve challenging technical, process and
cost concerns efficiently.
As a privately based organization with no
external investors, nscglobals focus is on
long term relationships across a smaller
number of clients with a deep qualification
process to ensure a good partnership fit for
the delivery of highly bespoke
engagements.

NSC Global Limited, 3rd Floor, West Building, 1 London Bridge, London SE1 9BG
Tel: +44 20 7808 6300 | enquiries@nscglobal.com | www.nscglobal.com