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MANAGEMENT
Session 1
INTRODUCTION
Course Plan
1. Today :
2. Assessment :
Task
Final Test
Other
: 40 %
: 20 %
: 20 %
3. Literature :
- Jerry Luftman, Managing the Information Technology
Resource: Leadership in the Information Age, Prentice Hall
-
other sources .
Course Plan(2)
3. objective
Expected at the end of this session
student will be able to:
understand the roles and functions of
computer operations management
(COM) at the operational level in an
organization.
Session 1 : Introduction To
Computer Operations Management
Outline:
Introduction
Computer Operations Management
Process In Computer Operations Management
Task Description
Introduction
Why Managing
Operations ?
Training
10%
Developm
ent 33%
Operation
al 57%
5
Sched
Monit uling wor
Respoor performk
Make nd quickl ance
y
decisi
ons q the proble
uickly
m
and c s
orrec
tly
7
Target of COM
MANAGEMENT PROCESS
(James AF Stoner)
MANAJEMEN
P
E
R
E
N
C
A
N
A
A
N
P
E
N
G
O
R
G
N
S
P
E
N
G
A
R
A
H
A
N
TUJUAN ORGN
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P
E
N
G
E
N
D
A
LI
A
N
Management:
A process/activity
that consists of
(POAC) :
Planning
Organizing
Actuating
Controling
Management in
Organizations
Inputs from the environment
Planning
and decision
making
Organizing
Human resources
Financial resources
Physical resources
Information resources
Goals attained
Efficiently
Effectively
Controlling
Leading
Controlling
Monitoring
and correcting
ongoing activities
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Organizing
Determining how
best
activities and
resources
Leading
Motivating members
of the organization
to work in the best
interests of the
organization
Introduction(7)
Management
Indicators
One result of
the process
management
activities to
achieve the
efficient
output,
effective and
able to
compete.
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EFFICIENTLY
EFFECTIVELY
Efektif - Efisien
ITBU berhasil Meluluskan Mahasiswa dengan
biaya yang murah, tapi Lulusan banyak tidak
diserap perusahaan besar, sehingga bekerja
dengan salary yang murah
efisien tapi tidak efektif
Efektif - Efisien
TOP
Management
MIDDLE
Management
LOWER
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Computer Operations
Management
18
Computer Operations
Management
Operation Function
To manage the
operation of personnel
who worked in data
centers, data
administration,
network
administration, and
programming systems
in the environment of
Enterprise
19
Computer
Operations
Operational Manager:
to manage the data
processing, planning, scheduling, identification
Management
20
Such as:
- Management activity
- Development
- Maintenance
- Service
- The Resource
21
Management Activity
Process
Management Activity
Process (2)
23
Management Activity
Process(3)
24
Management Activity
Process (4)
25
Management Activity
Process(5)
26
Management Activity
Process(6)
27
Development Process
For example:
- Development Software Upgrade
- Development Hardware/Network
Upgrade
28
29
Development Process(3)
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Maintenance Process
31
Service Process
32
Service Process(2)
Operations Service
planning
Negotiation
Publish
distribution
Monitoring
and modify
33
Service Process(3)
Problems Service
Analyzing Operational Problem
To report / record the problem
Understanding the consequences of
the problems
Initiative to problems solving
Report the status of all of the
problems
34
Service Process(4)
Evaluation Service
Evaluation the situation of services
Identify the situation of services
report the reasons for the differences
Report the status of service
report a new service request
35
Service Process(5)
Administration Services
Financial administration
such as: services cost, purchase of
equipment, operation cost, etc.
Staff
administration
such as: absent, performance,
education, training, rekruitment,
promotion, etc
36
Information Services
Receive information
determine user needs
provide information for user needs
37
The Resources
Identification system, applications, data,
personnel, supplies and financial
resources
Update Resources
Maintenance resources
Control of resources
Reporting of resources status
38
Latar Belakang
2.
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Task Description
40
Task Description