Consumer Rights

What is ‘Right’?
Do/should consumers
have rights? Why?

What’s Solution?

I bought a shirt but
when
I
arrived
home I changed my
mind. I took it back
to the shop the next
day but the staff
would not give me a
refund.

Can they do this?

Tina bought new
shoes recently but
the heel of one shoe
broke the second
time
she
wore
them. The shop is
offering to repair
them.
Does
she
would
have to accept this?

I bought a CD player after seeing a private ad in my local newspaper.  What are my rights?  . When I got it home I discovered that it wasn’t working.

as the fault had nothing to do with the shop. I got a television set for my birthday but it doesn’t work properly.  Is this correct? . The shop manager told me to send it back to the manufacturer.

 What can I do? . I bought a pair of jeans for 1200 taka but discovered that a shop down the street was selling them for 250 taka.

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sharper’…….Think of situations           A promo ‘taller. The rid pharma incident Doctors negligence Fair and lovely----? Adulterated goods Price hike Fraud Less quality than pledged Producing copied products Less quantity/time expired/any activities endangers life and safety etc. . booster..

So. why consumers should be protected?  ‘Unequal bargain’. right to life  Social Justice  National interests .  Check Fraud  Human Rights i.e.

...  Who has paid or deferred payment for an item  Ultimate user..  Should a person who buys goods for earning livelihood by self-employment fall ‘commercial purpose’?.  Service mean? …’deficiency of service’.No. No  Services free of charge--? No  .Who is a Consumer? Who buys and uses goods and services..  Should a commercial person fall within the definition of a consumer? ..

3. quantity. potency. 2. purity. cost.What Rights Do Consumers have?   1. standard and price Right to Choose –quality. 4. preference . According to CI: 8 Normally: 6 Satisfaction of Basic needs (CI) Right to safety Right to Information: quality.

Right to Consumer education (consumerism) – 8. Right to Redress –crux of consumer rights – 7.– 5. Right to healthy environment (CI) . Right to be heard –raise voice – 6.

Who can Complain? A consumer  Person/persons having interest  Consumer organization formed under law  NCRPC or any authorised person in that behalf  Government and government authorized person  Concerned distributor/retailer .

On what grounds?  Remind the situation discussed first  Unfair trade practice  Defective goods and hazourdous to life and safety  Deficiency in services –imperfection etc  More charges than the fixed. .

Against whom?  Seller  Manufacturer of Goods .

Where?  Civil Court?  Magistrate  National consumer rights council (jatiyo vokta shongrokkhon parishad)  National Consumer Rights Directorate  Through consumer associations etc .

Clearly state the stake involved. phone number. email ID etc. branch office and the dealer for easy contact.How to file complaint?        Complaint needs to be in writing. contact number of its head/registered office. Mention the date on which the grievance started. . Make sure you mention the events and happenings in a chronological order. in the plaint. Here are some general points which you need to take care of while making a compliant: Mention complete details of your name. permanent address. Also send the supporting documents in the same order so the case is properly understood. Write the most important aspect of the complaint ---this is the most important part of the letter. Mention the name and address of the opposite party including its email address.

Your complaint must be in complete form. to the opposite party. . terms and conditions of credit cards. Mark a copy of the letter sent to the consumer organization..Contd. cash memos. Even in case you lodge a complaint via email ensure the attachment of all these papers. loan agreement. Include as enclosures copies of earlier correspondence. reply from the opposite party. Mention it to the consumer group/authority for better understanding of the case. policy with terms and conditions in the case of insurance. if any. guarantee and warranty of products. bills. Cooperate with consumer organization as much as possible in its efforts to solve your problem. Do not cover up any mistake at your end. etc. bills etc.        Mention what exactly you expect the opposite party to do. Try to make follow ups to show your seriousness..

Relief? Remove defect from goods  Punishment (ranging 1 yr to 3 yr. 50000 taka to 3 lakh taka)  Replace goods with similar description  Reimburse price  Compensation for injury  Remove deficiencies in service  Withdraw sale of hazourdous goods  Cease manufacturing of hazourdous goods  Issue corrective advertisements  .

Which one?  Let the buyer be aware ? Or  The buyer is the king? .

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‘El Pueblo Unido Jamas Cera Vencido’ .

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