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Circle Management Review –

Assam Circle

Presentation by ___________Region

Document type Dated 15.01.2010


Date

CONFIDENTIAL AND PROPRIETARY


Any use of this material without specific permission of McKinsey & Company is strictly prohibited
TRACKER
Circle / Region at a Glance
Unit of measure
Number of Postal Divisions in
the Circle / Region
Title
Number of RMS UnitDivisions in
of measure
the Circle / Region
Total number of Head Post
Offices in the Circle / Region
Total number of MDGs & Sub
Post Offices in the Circle /
Region
Total number of EDSOs in the
Circle / Region
Total number of Branch Post
Offices in the Circle / Region
Total staff strength in the Gr. ‘A’ Gr. ‘B’
(Gaz)
Gr. ‘B’ HSG-I Gr. ‘C’
(Non-
Postman Gr. ‘D’ GDS
(BPM)
GDS
(Other
Circle / Region Gaz) categorie
s)

Vacancy position
1 Footnote

SOURCE: Source 2
TRACKER
Revenue Generation
Unit of measure

Revenue Stream Target forProportionate Achievement up toPercentage increase


Title 2009-10 target up toDecember, 2009 over last year for the
December, 2009 (Booked Figures) same period
Unit of measure

Postal Operations
(Including Business
Development
products & services)
Financial services

Total

1 Footnote

SOURCE: Source 3
TRACKER
Mail Services – Traffic
Unit of measure

Services Total number ofTotal number ofPercentage increase


Title articles bookedarticles booked Aprilover last year for the
Unit of during
measure2008-09 to December, 2009 same period

Registered Letters

Registered Parcels

Speed Post
(Domestic)
Speed Post
(International)
International Parcel

EPP

VPP

1 Footnote

SOURCE: Source 4
TRACKER
Financial Services
Unit of measure
Product Number of liveNumber of newNumber of accounts closed
accounts at theaccounts openedduring April - December,
end of 2008-09 during April -2009
Title December, 2009
Unit of measure
Savings Accounts
(SB,RD,TD,MIS,PPF)
(excluding NREGS)
Total number ofTotal number of NREGSTotal amount disbursed
NREGS accountsaccounts opened (April-under NREGS (April –
NREGS Accounts opened in theDecember, 2009) December, 2009)
Circle / Region up
to 2008-09

Whether rolling funds


provided by the State
Government (Yes / No)

CC Number ofNumber of certificates 2009-10 (up to December, 2009)


certificates at the
end of 2008-09
Issue
Discharge
1 Footnote

SOURCE: Source 5
TRACKER
PLI and RPLI – Revenue Generation
Unit of measure
Year Target and achievement Sum assured Premium realised

PLI RPLI PLI RPLI


Title
2008-09 Unit of measure
Target

Achievement
2009-10 Target
Achievement (Up to December,
2009)
PLI RPLI
2008-09 Number of Policies procured

Number of Policy bonds issued


out of the total number of policies
procured (2008-09)
2009-10 Number of Policies procured PLI RPLI
April - December, 2009

Number of Policy bonds issued


out of the total number of policies
procured April - December, 2009

1 Footnote

SOURCE: Source 6
TRACKER
PLI and RPLI
Unit of measure

Operations and Marketing


Title
Unit ofNumber
measureof Head PostNumber of Head Post Offices using PLI Bridge Software
Implementation of PLIOffices
Bridge Software

Number of PLI Number of RPLI schedules


schedules pending pending for posting in the
for posting in the Circle / Region
Circle / Region

Number of PLI RPLI


outsourced agents
appointed for
procuring PLI / RPLI
business in the Circle
/ Region

Time line for the


appointment of
outsourced agents

1 Footnote

SOURCE: Source 7
TRACKER
Computerization in the Circle / Region
Unit of measure
Total number of HOs
Total number of computerized HOs
Title
Total number of LSG
Unit of SOs / MDGs
measure
Total number of computerized LSG SOs / MDGs

Total number of Class I Post Offices

Total number of computerized Class I Post Offices

Total number of Class II Post Offices

Total number of computerized Class II Post Offices

Total no. of computerized Post Offices in the Region (HO+SOs of all categories)

Total number Post Offices with Internet connectivity (Leased Line / Broadband)

Total number of Post Offices having power back up (Generators)

Total number of generators in working condition


Total number of Post Offices having UPS
Total number of UPS in working condition
1 Footnote

SOURCE: Source 8
TRACKER
Technology Induction (Computerization) Up to December, 2009
Unit of measure
Software / Modules operated HOs SOs
Total number Implemented Total number Implemented
Title
Unit of measure
Installation of Meghdoot 6.6

Generation of Cash Accounts


(Daily account in case of SOs)
Compilation of CC return through
CC bridge
Operationalization of Postman
Module (in case of delivery POs)
Operationalization of Despatch
Module
Operationalization of Bank
reconciliation module
Total number of Post Offices where Sanchay Post 6.5 have been installed
Total number of Post Offices where Passbook Printers have been supplied, installed
and functional

1 Footnote

SOURCE: Source 9
TRACKER
Web Based Services
Unit of measure
Web based Services / HOs (computerized) SOs (computerized)
Connectivity
Title
Total Implemented Total Implemented
Unit of measure
eMO
iMO
ePost
e Payment
CCC
SpeedNet
Leased line (approved for
installation by Directorate for
HO / SO)
Broadband

Note: The total number of computerized offices should be calculated keeping in view the recent supply of
computers

1 Footnote

SOURCE: Source 10
TRACKER
eMO Performance Analysis
Unit of measure
Total number of Total number of eMOs Percentage
Number of eMOs Money Orders booked (April – 13th eMOs booked
booked Title booked (April – 13th January, 2010)
Unit of measureJanuary, 2010)

Number of eMOs pending


for printing for more than a
day as on 13.01.2010
Number of eMOs pending
for delivery for more than
four days as on 13.01.2010

1 Footnote

SOURCE: Source 11
TRACKER Web Based / Other Products / Services (Traffic)
Web based Services Total traffic (Booking)
Unit of measure
For the year 2008-09 Booking from April to December, 2009

Title
iMO
Unit of measure
ePost
e Payment
Total No. of Flat Rate Boxes sold

Total No. of WNX booked


Traffic handled No of Speed Post articles Percentage Speed
April to December, 2009 processed through Post articles booked
SpeedNet (April to / delivered on
December, 2009) SpeedNet (April to
December, 2009)

Speed Post (Booked)


Speed Post (Delivered)
CCC (Inward complaints settled) Complaints Complaints Complaints received from Complaints settled
received in settled in April to December, 2009 from April to
2008-09 2008-09 December, 2009

Number of Units where manual


1 Footnote
complaints register is maintained
SOURCE: Source 12
TRACKER
Circle / Regional Initiatives
Unit of measure
Revenue generation from all Postal activities (expected revenue to be mentioned)

Title
1. Unit of measure

2.

3.

4.

5.

1 Footnote

SOURCE: Source 13
TRACKER
Circle / Regional Initiatives
Unit of measure
Improvement in quality of services

Title
1. Unit of measure

2.

3.

4.

5.

1 Footnote

SOURCE: Source 14
TRACKER
Circle / Regional Initiatives
Unit of measure
Human Resource Development with particular emphasis on technology
implementation
Title
1. Unit of measure

2.

3.

4.

5.

1 Footnote

SOURCE: Source 15
TRACKER
Fructification of Initiatives
Unit of measure
Revenue Stream Target for 2009-10 Achievement up toPercentage target
December, 2009 to be achieved by
Title March, 2010
(Booked figures)
Unit of measure
Postal Operations
(Including Business
Development
products &
services)

Financial services

Total

Fructification of initiatives is the culmination of initiatives taken in respect of revenue generation,


improvement in quality of services and initiatives in respect of HRD.

1 Footnote

SOURCE: Source 16
TRACKER
Status of Disciplinary / Investigation Cases
Unit of measure
Total number of suspension cases (under CCS CCA Rule 10) in the
Region where charge sheets have not been issued
Total number of pending cases under CCS CCA Rule 16 (more than
Title
three months) Unit of measure
Total number of pending cases under CCS CCA Rule 14 (more than
one year)
Total number of pending cases under CCS Pension Rule 9 (more
than six months)

Total number of pending cases under GDS Conduct Rule 10 (more


than six months)
Total number of CLIs pending for more than one year

Total number of loss and fraud cases pending for more than 10 years

Total number of cases pending for 5-10 years


Total number of cases where departmental enquiry has not been
completed
Total number of cases where disciplinary action has not been
finalized
Total number of cases pending for adjustment of loss at Circle level
Percentage of recovery of the total loss involved in loss and fraud
1 Footnote
cases
SOURCE: Source 17
TRACKER
Estates Management - Status of Plan Projects
Unit of measure
Name of the Building Project Amount of funds Date of issue Present Remarks
allotted 2009-10 (In Rs. of NIT status
Title Lakhs)
Unit of measure

1 Footnote

SOURCE: Source 18