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EIB 20203 Management Information System

Presenter :
Puteri Nurina Syairah Bt Shamshudin
Nurnamira Firuza Bt Roslan
NurSyafiqah Bt Idris
Syaza Fasiha Bt Sipal Anuwar
Nurshahirah Bt Ismail

62289113763
62289113743
62289113920
62289313068
62289313191

Company Background
Southeast Asias fastest growing online department store
Operating in Indonesia, Malaysia, Philippines, Thailand and Vietnam.
Part of Rocket Internet which originated from Germany.
Pioneering e-Commerce by offering a fast, secure and convenient online
shopping experience with a broad product offering in categories ranging
from consumer electronics to household goods, toys and sports
equipment.
Offer its customers the best possible offering including multiple
payment options, free returns and extensive customer service and

warranty commitments.

The executive summary of


Lazada
Lazada Malaysia is a Rocket Internet Venture.
There have three types of system are using
which are :
- Warehouse Management System (WMS).
- E-commerce Payment System (EPS).
- Order Management System (OMS).

Warehouse Management System of Lazada

Use JIT system

Merchandise management
Order management
Finance management
Inventory and warehouse management

Inbound Process
Quality
control

Receiving

Put away

Checking

Packing

Electronic Payment System


Credit/ Debit Card (Mastercard, Visa, AMEX and JCB)
BDO Installment
MegaLink
RCBC Web Shopper 0%
AMEX / JCB

Order Management System


Help Lazada without any programming knowledge
change store promotions, prices, images and products
in the web store.

Lazadas Order Fulfillment


1. Create and
account

2. Choose your
product

3. Check product
information

4. Confirm and
add item to
shopping cart

5. Proceed checkout
to made a payment

6. Choose
payment method

Check your order


status

Lazada SDLC
BUSINESS ANALYSIS NEED

DATA ANALYSIS
Existing sources
internal and external

Review and Feedback

SYNTHESIS of MODEL
Data and objects

DESIGN AND PREDICT


IMPROVE
Existing systems

Database, infrastructure
load process

IMPLEMENT AND CREATE


Data warehouse,
environment

UPDATE

EXPLOIT

People Who Use The System


Tracking all the customer
orders and detect what kind
of good that have order from
the customer

Staff

Estimate weight of the parcel


from weights of the products
included on the order or get
weight from integrated
electronic scale.

Utilizes computerized name,


address, weight, shipping
method

People Who Use The System


Easy to know what
kind of good that
are provided

Supplier

fill the online form


method if willing to
supply any goods

Know how to
working with
Lazada

People Who Use The System


Choose what they
want to buy and place
their order in the
space that provided

Customer

Gets detail about


product, payment and
shipping method
Knows when they will
receive their parcel
through order
tracking.

Advantages of the System


Time
Inventory
Control

Improved
Customer
Service

Lower
Overhead

Increased
Productivity

Disadvantages of the System


Increased master
data maintenance

More complex to
resolve problems
caused by incorrect
processing

Additional process
step for receipt and
picking

Requires expert
knowledge to
configure for
maximum benefit

Recommendation
Upgrade System Telecommunication

Update stock availability in the website faster to avoid


misunderstanding on the availability of product.
Increase the confirmation method in refund and return

product .
Dont give any confirmation if the product still unready.

Upgrade Inbound Process

If Lazada want to refund the product because there are


mistake data input as soon as possible they should confirm
with to the customer from email or telephone to avoid
misunderstanding when the goods receive to the customer.

Conclusions
A Warehouse Management System can provide Lazada with
greater inventory visibility and improved warehouse efficiency
by enabling organizations to better and more accurately
deliver customer orders. Expedited orders can be reduced,
and the ability of staff to quickly pick and ship products is

made much easier.