Documentos de Académico
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&
RESPONDING EFFECTIVELY
Topic outline
1. Listening definition
2. Ten obstacles in listening process
3. Effective listening
4. Six effective listening strategies
Listening: Definition
Listening is a complex process
(choosing what to be heard, pay attention,
try to understand and remember)
that happen when we response to sounds
(that represent certain meaning)
we hear.
[so what is one major difference between Listening
& Hearing?]
Definition: Response
Response can be shown in various forms, for example
the movement of parts of body
(moving your body wildly when listening to your favorite
music group live in concert),
or
(Singing along as a return to a song delivered, )
or
in a more complex form,
(thinking about the message being delivered by the lead
singer,
and followed by an effort to remember the message.)
Generation y
Generation x
Generation Z?
Why do we listen?
To think (mental process) and learn something
To get information
To feel the feelings of others
To socialize
10 OBSTACLES
in listening process
1. FOCUSING ON PERSONAL
AGENDA
While a lecturer is talking,
your mind is focusing or thinking of, something else
related to yourself This subject seems so tough...how would I
survive?
or something that related to the speaker,
Hmmm he/she looks so serious...I am afraid even to ask a
permission to go to the ladies
The personal matters that are not related to the topic
discussed is called personal agenda.
2. THINKING OF
OTHER MATTERS
While the speaker is talking about human negative
attitude, you are thinking of ...
The heavy downpour outside...the
beautiful/handsome someone you just met prior
to this class....
which is not
discussed.
3.
EMOTIONAL DISTURBANCES
4. HEALTH DISTURBANCES
While information is delivered,
you are focusing on:
6. RATE OF SPEECH
There are people who are able to talk very fast
until we are not able to process the messages
delivered.
7. INFORMATION OVERLOAD
Information overload makes our mind feel tired.
The tired mind makes us feel bored.
Actually the boredom state is the factor that
avoid us from listening effectively.
8. EXTERNAL
DISTURBANCES
...is stimuli in the form of
9. MAKING WRONG
ASSUMPTION
You are trapped in this phenomenon when you :
(1) feel that you already know about the information
that will be delivered,
(2) assume that the information going to be delivered is
too simple for you to think of,
(3) assume that the information going to be delivered is
too complex for you to think of.
EFFECTIVE
Listening
Definition
Effective listening is the process of
focusing on the messages heard
(listen with ears),
detemining, analysing and
determining the speakers thought
(listen with your heart),
and ended with responding accordingly to to the
messages delivered.
6 effective listening
strategies
1. Determine
the purpose of listening
Why do you want to listen?
learning?
to get information?
to feel other peoples feeling?
socializing?
For entertainment?
For a different purpose, you need a different
listening strategy.
4. Listen emphathetically
When you listen to the speaker who is trying to
share their feelings, listen emphatetically; be
patient and try to feel their emotions.
Say that you are sorry that the speaker has to face the situation or
problem.
Give hope to the speaker.
Help the speaker in the form of assistance or monetary if you are
able to do so.
Together pray for their happiness in the future undertaking.
Video 1
Video 2