The 21 Indispensable Qualities of A Leader

The 21 Indispensable Qualities of a Leader
This presentation adapted from the book of the same title by John C. Maxwell (1999)
Information-2-Knowledge, LLC www.info2knowhow.com
What are the 21 indispensable qualities of a Leader?
21 Traits of a Leader
Character Charisma Commitment Courage Initiative Passion Communication Competence Discernment Generosity Focus Listening
Positive Attitude Problem Solving Relationships Responsibility Security Self-Discipline
Servanthood
Teachability
Vision
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Independent Information Professional AKA
Information Brokers Consultants Independent Analyst Independent Researchers Freelancers Fee-Based Information Providers Independent Information Professionals (IIP)
What does an Independent Information Professional Do?

Provide information & knowledge services to: organizations (all sizes and types) with existing staff independent of existing staff contract short term or long term
1: Character
More than talk Talent is Gift, Character is a Choice Lasting Success with People Leaders cannot rise above the limitations of their character
Personal Assessments
Take assessments Look for character flaws Identify the patterns Repair your character Rebuild your character
Where can you demonstrate your character?
Library Associations Private Companies Public Companies Health Agencies Attorneys Government Agencies Educational Institutions
2: Charisma
Love Life Put a 10 on Every Persons Head Give People Hope Share Yourself
Build Rapport
Focus on others Make a good 1st impression When meeting new people, learn their name and focus on their interest Be positive and treat them like a 10.
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3: Commitment
When it comes to commitments, there are really only four types of people
Cop-outs (people with no goals, dont commit) Holdouts (people who dont know if theyll reach their goals Dropouts (people who quit when the going gets touch) All-outs (people who set goals, commit to learn and pay the price to reach them)
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Getting Started
Create a Plan that includes: Research Self-Assessment Select a Niche Develop a Business Plan Join Professional Associations
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4: Communication
The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others.
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Effective Communicator
Simplify Your Message See the Person (be audience oriented) Be Credible

Believe what you say Show conviction
Be a catalyst for action (Give people something to feel, remember, and do)
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Communicating with Clients
Advertising [Cards, Brochures, Website] Articles & Books Word-of-Mouth Customer and Colleague Referrals Association of Independent Information Professionals (AIIP) Public Speaking, Radio Interviews Social Networking
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5: Competence
Competence goes beyond words. Its the leaders ability to say it, plan it, and do it in such a way that others know that you know how--- and know that they want to follow you.
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Competence
Show up every day Keep Improving Follow Through with Excellence Accomplish More than Expected Inspire Others
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Basic Requirements
You need:
Experience to develop confidence in your own abilities. Develop expertise in information services Familiarity with information resources Understanding of the information industry Network for referrals Business Sense
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Research (Books)
Building and Running a Successful Research Business: A Guide For the Independent Information Professional, by Mary Ellen Bates (Information Today Inc. 2003),
Information Brokering: A How-To-Do-It Manual by Florence M. Mason and Chris Dobson (Neal-Schuman Publishers, 1998) Super Searchers Make It On Their Own by Suzanne Sabroski
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Research Trends and Impact
Articles Internet Examine Websites Personal Interviews
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3 Types of Competent People
Those who can see what needs to happen. Those who can make things happen Those who can make things happen when it really counts.
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Self Assessment
Do you have the Right Stuff ? (temperament and skills) Identify knowledge gaps Find available resources (enhance skills)

graduate library schools community colleges courses database vendors (LexisNexis, Dialog and Factiva) Small Business Development
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Know the Tools of the Trade
Different vocabulary
Primary/Secondary Research Competitive Intelligence Due Diligence Deliverables Not to Exceed Budgets Error & Omissions Insurance Non-compete clause
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6: Courage
Courage is rightly esteemed the first of human qualitiesbecause it is the quality which guarantees all others
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Be Courageous
Courage begins with an inward battle Courage is making things right, not just smoothing them over Courage in a leader inspires commitment from followers Your life expands in proportion to your courage
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Only one key to success: Marketing
Become Visible Develop Marketing Strategies Develop Marketing Tactics Create Marketing Kit Niche Marketing (Show Uniqueness) Free Advertising Life Long Learning
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Warm Calls Read Sam Richters Book
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7: Discernment
Smart leaders believe only half of what they hear, Discerning leaders know which half to believe
-------- John G. Maxwell
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Maximize Effectiveness
Discover the root issues Enhance your problem solving Evaluate your options for maximum impact Multiply your opportunities
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Put your foot in the water Before diving in.

Building
a business takes time, and an information business is no different.
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8: Focus
Focus 70% on your Strengths 25% on New Things 5% on Areas of Weakness
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Focus
Work on yourself Shift to strength Staff your weaknesses Work at your priorities Create a competitive edge
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Cardinal Virtues
Being Organized Self-Motivated Resilient Determined Dependable Trusted Perseverance

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9: Generosity
Be grateful for whatever you have Put people first Dont allow the desire for possessions to control you Regard Money as a resources Develop the habit of giving
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You have not lived today until you have done something for someone who can never repay you. ---John Bunyan
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Find Opportunities to Give
Volunteer to Speak for nonprofit organizations Volunteer to help a nonprofit set up their library Create a network of resources Give away tips for finding resources Become a mentor
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10: Initiative
Know what you want Push yourself to act Take more risk
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Only those who dare to fail greatly can ever achieve greatly --- Senator Robert Kennedy
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Develop a Business Plan
You will need to: secure financing buy equipment select a name corporate structure identify potential clients develop a marketing plan create 30, 60, 90 day plans
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11: Listening
Change your focus and listen Hear your customers concerns, complaints, and suggestions Learn from your competitors Listen to a mentor
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Tune into your Clients
For ways to improve a project or process Identify clear lines of accountability Willingness to take advice Need for value added services Internal financial issues Ethical and honest behavior Industry referrals opportunities
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12: Passion
Passion is the 1st step to acheivement Passion increases your willpower Passion changes you Passion makes the Impossible possible
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Let Passion Drive Your Niche
Specialization technology research technique industry type of service type of product
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Niche Development
Online Searching Bibliographic Instruction ILL/Doc Delivery Strategic Planning Public Speaking Telephone Reference Space Planning
Competitive Intelligence Training Rapid Doc Delivery Facilitation Expert Witness Testimony Primary Research
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You Can NOT Do Everything
Specialization
makes marketing your services easier make it possible for you to maintain your expertise helps you stay highly competitive in this information-intense environment
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13: Positive Attitude
Your Attitude is a Choice Your Attitude determines your actions Your people are a mirror to your Attitude
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Attitude, Aptitude, Altitude
Select work that you enjoy doing Hire people with positive attitudes Create a fun work environment Apply your talents to worthwhile causes Allow yourself to be creative
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Client Attitudes about IIP work

Independent Information Professionals that transform information from: Descriptive Prescriptive Reactive Proactive Data Collection Insight Detailed Summary Power Pages
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14: Problem Solving
Anticipate problems Accept the truth See the big picture Handle one thing at a time Dont give up on a major goal when you are in the valley
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Find Solutions
identifying & handling information challenges comprehensive due diligence expert research competitive services global market customizing deliverables complex and/or rush request accuracy and rapid turnaround
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Use outside resources to find solutions
Small Business Administration SCORE Community Colleges Executive Coaches Chamber of Commerce Business Associations Small Business Development Centers
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Strategic Imperatives
Must be very organized self-motivated able to handle isolation, tolerance for uncertainty and disappointment able to balance multiple task able to keep good records capable of handling rejection capable of keeping yourself physically fit
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15: Relationships
Work towards understanding people Have a leaders heart love people Extend a leaders hand help people
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Relationship Building
Keep Lines of Communication Open Dont rely on technology to create relationships The Best Surprise is No Surprise at all Provide Clarity in your Work Develop a Networking Plan Help people connect to one another
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16: Responsibility
Get the job done Go the extra mile Be driven by excellence Produce regardless of the situation
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The buck stops here!
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Contingencies
Develop a contingency plan Develop a disaster plan Backup Computer Develop a network of subcontractors Identify alternatives
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17: Security
You must feel secure to make others feel secure Give more to people than you take Dont limit your best people Dont limit your organization
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Past Work Experience Helps Minimize Insecurity
Solo Librarian Reference Librarian Technical Service Librarian Library Director Academic Librarian Corporate Librarian Information Specialist Part-time Consultant
ID Client Needs Primary & Secondary Research Negotiating & Estimating Project Management Proposal Writing Business Management
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18: Self-Discipline
Develop and follow your priorities Make a disciplined lifestyle your goal Challenge your excuses Remove rewards until the job is done
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Set a Priority to Build a Professional Network
Resource People Subcontractors Temporary Employees Freelancers Other Specialist Experts In the Field Client List
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Contact-to-Contract Process
Initial Client Identification Contact with Client Face-to-Face Meeting Submit Proposal Contract Negotiation Deliverables Final Reports Presentations
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19: Servanthood
Put others ahead of your agenda Possess the confidence to serve Initiate service to others Dont be position conscious Serve out of love
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Opportunities to Serve
Association of Independent Information Professionals Affiliate Relationships, Marketing, Negotiating, Technology, Meeting Planning Special Libraries Association Committee Work, Network Development, Presentation, Mentorship
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20: Teachability
Keep growing Overcome your success Swear off shortcuts Trade in your pride Never pay twice for the same mistake
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Lifelong Learning
Business Operations & Management Marketing & Public Relations Networking & Teambuilding Primary & Secondary Research Skills Financial Resources Management Estimating & Contract Negotiation Training and Facilitation
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21: Vision
Vision starts within (see what could be) Vision draws on your history Vision meets others needs Vision helps you gather resources
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Strategic advantages
determine your own future destiny decide projects/special interest to pursue decide how your time is spent develop your budget and expenditures flexible scheduling mobile technology virtual services new innovative information challenges
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Dare to March to a Different Drummer!
In a time of change, Independent Information Professional/Consultant work appeals to those with an independent spirit - people who have always been able to handle the rewards and the rejection, but who prefer to do so on their own time.
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Dont Quit Your Day Job until youve mastered at least half of the 21 Traits of a Leader!
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Acknowledgement
The content of this presentation was adapted from John C. Maxwells Book The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow
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Shameless Plug Seeking a knowledge integration resources expert to recommend health resources for a corporate wellness program I2K can help!!
Contact Rosalind Lett MLS, AHIP Information-2-Knowledge, LLC 678-580-2956 www.info2knowhow.com
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The 21 Indispensable Qualities of a Leader

What are the 21 indispensable qualities of a Leader?

Information-2-Knowledge, LLC www.info2knowhow.com

Positive Attitude Problem Solving Relationships Responsibility Security Self-Discipline

Independent Information Professional AKA

What does an Independent Information Professional Do?

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Where can you demonstrate your character?

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Believe what you say Show conviction

Communicating with Clients

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Research Trends and Impact

Articles Internet Examine Websites Personal Interviews

Information-2-Knowledge, LLC www.info2knowhow.com

3 Types of Competent People

Information-2-Knowledge, LLC www.info2knowhow.com

Know the Tools of the Trade

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Only one key to success: Marketing

Warm Calls Read Sam Richters Book

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Put your foot in the water Before diving in.

a business takes time, and an information business is no different.

Information-2-Knowledge, LLC www.info2knowhow.com

Focus 70% on your Strengths 25% on New Things 5% on Areas of Weakness

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Being Organized Self-Motivated Resilient Determined Dependable Trusted Perseverance

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Find Opportunities to Give

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

Develop a Business Plan

Information-2-Knowledge, LLC www.info2knowhow.com

Tune into your Clients

Information-2-Knowledge, LLC www.info2knowhow.com

Let Passion Drive Your Niche

Specialization technology research technique industry type of service type of product

Information-2-Knowledge, LLC www.info2knowhow.com

Information-2-Knowledge, LLC www.info2knowhow.com

You Can NOT Do Everything

Information-2-Knowledge, LLC www.info2knowhow.com

13: Positive Attitude

Information-2-Knowledge, LLC www.info2knowhow.com

Attitude, Aptitude, Altitude

Information-2-Knowledge, LLC www.info2knowhow.com

Client Attitudes about IIP work

Information-2-Knowledge, LLC www.info2knowhow.com

14: Problem Solving

Information-2-Knowledge, LLC www.info2knowhow.com

Use outside resources to find solutions