Unified Communications Troubleshooting

UC Troubleshooting
Instructor: Goldman Lee, Triple CCIE #8269 (RS/SP/Sec)

company email: goldman.lee@globalknowledge.com.sg facebook email: goldmanlee@ymail.com add me today! :)
UC Troubleshooting
2010 Cisco Systems, Inc. All rights reserved.
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Agenda
What this Course is? An environment where student can learn by doing (25% brief concise theory, 75% hands on labs)
An advanced course, enterprise-focused
What this Course is Not?
A course that teaches fundamental

A course that teaches design in detail
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Troubleshooting Signaling Protocol Overview

Protocol Description ITU standard protocol for interactive conferencing; evolved from H.320 ISDN standard; flexible, complex IETF standard for PSTN gateway control; thin device control IETF protocol for interactive and noninteractive conferencing; simpler, but less mature, than H.323 Cisco proprietary protocol used between Cisco Unified Communications Manager and Cisco VoIP phones
H.323
MGCP SIP
SCCP or Skinny
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Application of H.323
H.323 suite:
Peer-to-peer protocol Gateway configuration necessary because gateway must maintain dial plan and route pattern. Examples: Cisco VG224 Analog Phone Gateway (FXS only) and, Cisco 2800 Series and, Cisco 3800 Series routers.
PSTN H.323 Q.921 Q.931

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Application of MGCP
MGCP:
Works in a client/server architecture Simplified configuration
Cisco Unified Communications Manager maintains the dial plan

Examples: Cisco VG224 Analog Phone Gateway (FXS only) and, Cisco 2800 Series and , Cisco 3800 Series routers Cisco Catalyst operating system MGCP example: Cisco Catalyst 6000 WS-X6608-T1 and Catalyst 6000 ws-X6608-E1
PSTN MGCP
Q.931
Q.921
Application of SIP
SIP:
Peer-to-peer protocol. Gateway configuration is necessary because the gateway must maintain a dial plan and route pattern. Examples: Cisco 2800 Series and Cisco 3800 Series routers.
PSTN
SIP Q.921
Q.931
Application of SCCP
SCCP
Works in a client/server architecture. Simplified configuration. Cisco Unified Communications Manager maintains a dial plan and route patterns. Examples: Cisco VG224 (FXS only) and, Cisco VG248 Analog Voice Gateways, Cisco ATA 186, and Cisco 2800 Series with routers FXS ports.
PSTN
SCCP
SCCP Endpoint
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MGCP Registration
The gateway boots up.
A TCP connection is opened. Restart in Progress (RSIP) informs Cisco Unified CallManager that gateway is being brought into service. Acknowledgment (ACK)
TCP RSIP
TCP
A TCP connection is opened.
OK AUEP OK RQNT
Acknowledgment (ACK) Cisco Unified CallManager sends an Audit Endpoint (AUEP) per endpoint. Cisco Unified CallManager sends a Request Notify (RQNT) per endpoint.
Acknowledgment (ACK)
OK
Endpoints are now registered in Cisco Unified CallManager

MGCP Gateway Registration Issues

Cisco IOS MGCP gateway registration issues:
Network connectivity issues Gateway issues Cisco Unified CallManager issues
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Rundown of Cisco IOS MGCP Gateway Communications

Understanding the following Cisco IOS MGCP gateway behaviors is critical to effective troubleshooting:
Endpoints on the gateway will register with Cisco Unified CallManager server. Cisco Unified CallManager must have the gateway added to its configuration database. Endpoints are under the control of Cisco Unified CallManager. MGCP configuration on the gateway must be performed initially. The ability to download configuration files to the MGCP gateway enables adds, moves, and changes to MGCP endpoints to be performed in the Cisco Unified CallManager web interface.
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Verify MGCP Gateway Status

Pod1HQ#show ccm-manager MGCP Domain Name: Pod1HQ Priority Status Host ============================================================ Primary Registered 10.1.1.2 First Backup Backup Ready 10.1.1.1 Second Backup None Current active Call Manager: Backhaul/Redundant link port: Failover Interval: Keepalive Interval: Last keepalive sent: Last MGCP traffic time: Last failover time: Last switchback time: Switchback mode: MGCP Fallback mode: Last MGCP Fallback start time: Last MGCP Fallback end time: MGCP Download Tones: Configuration Error History: FAX mode: cisco 10.1.1.2 2428 30 seconds 15 seconds 10:52:49 UTC 12:33:37 UTC 12:33:37 UTC 12:33:07 UTC Graceful Not Selected None None Disabled
Jun Jun Jun Jun
17 17 17 17
2006 2006 2006 2006
(elapsed time: 1:41:10) (elapsed time: 00:00:22) from (10.1.1.2) from (10.1.1.1)
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Verify MGCP Gateway Status
To validate the configuration of an MGCP gateway:

Choose Device > Gateway > Find. Click See Endpoints on the desired gateway. Select the desired endpoint to validate the configuration and status.
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Viewing Cisco Unified CallManager Event Log Messages

Enum Definitions -Device type. [Optional] 120 MODEL_MGCP_STATION 121 MODEL_MGCP_TRUNK 125 MODEL_TRUNK 254 MODEL_UNKNOWN_MGCP_GATEWAY 255 MODEL_UNKNOWN
Enum Definitions -Reason Code [Optional]. Value 1 Unknown 2 NoEntryInDatabase 3 DatabaseConfigurationError 4 DeviceNameUnresolveable 5 MaxDevRegExceeded 6 ConnectivityError 7 InitializationError 8 DeviceInitiatedReset 9 CallManagerReset 10
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Definition
DeviceUnregistered
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Cisco IOS MGCP Gateway Commands

Pod1HQ#
show ccm-manager
Displays a list of Cisco Unified CallManager servers and their current status and availability
Pod1HQ#
show mgcp endpoint
Displays information for endpoints that are controlled using MGCP

Pod1HQ#
show mgcp connection
Displays information for active connections that are controlled using MGCP
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Cisco IOS MGCP Gateway Commands (Cont.)

Pod1HQ#
show mgcp statistics
Displays MGCP statistics regarding received and transmitted network messages

Pod1HQ#
show mgcp srtp {detail |summary}
Displays information for active SRTP connections controlled using MGCP

Pod1HQ#
debug mgcp [all | errors | endpoint endpoint-name | media | nas | packets | parser | src | voipcac]
Enables debugging messages for MGCP errors, endpoints, events, media, packets, parser, and CAC
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MGCP IOS Gateway Troubleshooting

Problem report:
When deploying a new Cisco IOS MGCP gateway, it shows up as not registered in Cisco Unified CallManager.
Consider the possibilities:

Network connectivity problems. IP addressing problems with DHCP or manual settings. Cisco Unified CallManager service is not running. Cisco IOS Software version is not compatible with Cisco Unified CallManager version.
Missing or incorrect configuration in Cisco Unified CallManager configuration.

Missing or incorrect configuration on the MGCP gateway.
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Cisco IOS MGCP Gateway Troubleshooting Topology

Cisco Unified CallManager Nodes First Node/TFTP = 10.1.1.1 Second Node = 10.1.1.2
MGCP Gateway Ethernet IP = 10.1.1.101 Loopback = 10.1.250.101 Hostname = HQ-1
PRI
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Cisco IOS MGCP Gateway Troubleshooting

Pod1HQ#ping 10.1.1.1 Type escape sequence to abort. Sending 5, 100-byte ICMP Echos to 10.1.1.1, timeout is 2 seconds: !!!!! Success rate is 100 percent (5/5), round-trip min/avg/max = 1/3/8 ms
Pod1HQ#show version
Cisco IOS Software, 3700 Software (C3725-IPVOICEK9-M), Version 12.4(6)T5, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2006 by Cisco Systems, Inc. Compiled Fri 06-Oct-06 20:16 by kellythw
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Cisco IOS MGCP Gateway Troubleshooting (Cont.)

Host Name of Router Slot 0/Subunit0/Port 0
Verify settings in Cisco Unified CallManager under the gateway.

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Hostname of gateway First choice Cisco Unified CM
HQ-1#show run | begin mgcp mgcp mgcp call-agent 10.1.1.2 mgcp dtmf-relay voip codec all mode out-of-band mgcp rtp unreachable timeout 1000 action notify mgcp modem passthrough voip mode cisco mgcp package-capability rtp-package mgcp package-capability sst-package no mgcp timer receive-rtcp ! ccm-manager redundant-host 10.1.1.1 ccm-manager mgcp ccm-manager config server 10.1.1.1 ccm-manager config ! controller T1 0/1/0 framing esf linecode b8zs pri-group timeslots 1-24 service mgcp ! interface Serial0/1/0:23 no ip address isdn switch-type primary-ni isdn incoming-voice voice isdn T306 30000 isdn bind-l3 ccm-manager no cdp enable ! dial-peer voice 999200 pots service mgcpapp port 2/0/0
Second choice Cisco Unified CM TFTP server to get configuration from
Enables MGCP for PRI
Enables PRI backhauling of the Q931 signaling Enabled MGCP for the analog port
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HQ-1# Dec 10 01:45:49.343: MGCP Packet sent to 10.1.1.1:2427---> RSIP 604725784 *@HQ-1 MGCP 0.1 RM: graceful <--HQ-1# Dec 10 01:47:02.287: MGCP Packet sent to 10.1.1.1:2427---> RSIP 604725786 *@HQ-1 MGCP 0.1 RM: restart <--Dec 10 01:47:02.487: MGCP Packet received from 10.1.1.1:2427---> 500 604725786 <---
debug mgcp packets
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Detailed Trace Output for MGCP
MGCPRestartInProgress | (1,100,120,1).31-(*:10.1.1.101) | *@HQ-1 portNum= 0 RSIP 604725826 - RM: restart MGCPRestartInProgress | (1,100,120,1).32-(*:10.1.1.101) | [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]*@HQ-1 portNum= 0 RSIP 604725826 - RM: restart MGCPRestartInProgress | (1,100,120,1).32-(*:10.1.1.101) | [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]*@HQ-1 portNum= 0 RSIP 604725826 - RM: restart MGCPRestartInProgress | (1,100,120,1).32-(*:10.1.1.101) | *@HQ-1 portNum= 0 RSIP 604725826 - RM: restart | Destination process is not Active:[1,100,3,1]->[1,100,117,11] - [MGCPKeepAliveTimer] | Destination process is not Active:[1,100,3,1]->[1,100,117,11] - [MGCPocTimer] | Destination process is not Active:[1,100,117,11]->[1,100,3,1] - [SdlProcessNE] | Destination process is not Active:[1,100,117,11]->[1,100,3,1] - [SdlProcessNE] * Output has been edited to fit on the screen
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Point to Note H.323/SIP Gateway

Understanding the following H.323/SIP gateway behaviors is critical to effective troubleshooting:
H.323/SIP gateways will never register to Cisco Unified CallManager.
In Cisco Unified CallManager, their status will always show as unknown.

Cisco Unified CallManager requires destinations reached through these gateways to be included in the dial plan.
The H.323/SIP gateway requires that dial peers be configured to create the dial plan on the gateway.
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Gather Facts: Network Connectivity

Gatekeeper
Endpoint
Endpoint
Verify connectivity between the endpoints and the gatekeeper.
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Gather Facts: Verify Gatekeeper Configuration That Can Affect Registration

Verify the zone name and IP address to use on the local gatekeeper. If the endpoint settings do not match, registration can fail. Verify that the endpoint is allowed to register for the zone. gatekeeper zone local HQ-1 cisco.com 10.1.250.101 zone remote DGK cisco.com 10.0.0.99 1719 no zone subnet HQ-1 default enable zone subnet HQ-1 10.1.250.0/24 enable zone prefix HQ-1 1... zone prefix HQ-1 501* zone prefix DGK * gw-type-prefix 1#* default-technology bandwidth interzone default 256 bandwidth session default 256 bandwidth session zone HQ-1 256 no shutdown
Verify the technology prefix. Registration issues can result if this does not match on the endpoint.
Verify that the gatekeeper is enabled with a no shutdown command.
Verify the gatekeeper configuration.

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Gather Facts: Verify Gateway Configuration That Can Affect Registration

Device > Gatekeeper
IP address of the gatekeeper Will send an RRQ every 60 seconds as a form of keepalive Wait 5 minutes on a failed registration attempt to try to register again Terminal type should be Gateway
The configured gatekeeper to use when sending call across the trunk Technology prefix matches technology prefix on gatekeeper Zone name must match configured zone on gatekeeper; case matters
Device > Trunk
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Gather Facts: Verify Gateway Configuration That Can Affect Registration (Cont.)
interface Loopback 0
Verify that the IP address of the gatekeeper is correct.
ip address 10.1.250.101 255.255.255.0 h323-gateway voip interface h323-gateway voip id HQ-1 ipaddr 10.1.250.101 1718 h323-gateway voip h323-id HQGateway-1 h323-gateway voip tech-prefix 1# h323-gateway voip bind srcaddr 10.1.250.101
Verify that the technology prefix matches the gatekeeper.
Verify IP address that H.323 messages will be sourced from is allowed to register with the gatekeeper.
dial-peer voice 1 voip ! dial-peer voice 2 pots destination-pattern 1611 port 1/1/1 no register e164 destination-pattern .... session target ras
Verify that the gateway function is enabled.

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gateway
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Gather Facts: Debugging Gatekeeper Discovery

Gatekeeper# or Gateway#
debug h225 asn1
Displays RAS messages with ASN1 content
value RasMessage ::= registrationReject : { requestSeqNum 5 protocolIdentifier { 0 0 8 2250 0 4 } rejectReason discoveryRequired : NULL
}.
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Gather Facts: Debugging Gatekeeper Registration

Reject reasons:
DuplicateAlias: duplicate E.164 or H323 ID TerminalExcluded: not authorized to register SecurityDenial: security parameters do not match InvalidAlias: zone name does not match or is not configured
value RasMessage ::= registrationReject : {
requestSeqNum 2829
protocolIdentifier { 0 0 8 2250 0 3 } rejectReason REJECT REASON:Duplicate Alias
gatekeeperIdentifier {HQ-1"}
}
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Gather Facts: Cisco Unified CallManager Trace
ARQ Digits dialed
IP address in Hex = 10.1.1.1
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Problem Report: Endpoint Calls Fail

Gatekeeper Endpoint Endpoint
X
gatekeeper#show gatekeeper endpoint GATEKEEPER ENDPOINT REGISTRATION ================================ CallSignalAddr 10.1.250.101 10.1.1.1 10.1.1.2 Port 1720 1720 1720 RASSignalAddr 10.1.250.101 10.1.1.1 10.1.1.2 Port Zone Name Type Flags VOIP-GW VOIP-GW VOIP-GW --------------- ----- --------------- ----- --------- ---- ----50890 HQ-1 50890 HQ-1 50890 HQ-1 H323-ID: HQGateway-1
Problem report: Endpoints are registered but not able to make calls.
H323-ID: CCM1_1
H323-ID: CCM1_2
Total number of active registrations = 3
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Possible Causes: Endpoint Calls Fail

Possible causes of failed calls when the endpoints are registered:
Connectivity between endpoints Insufficient bandwidth due to CAC Dial plan misconfiguration Incorrect IP address returned Called party is not registered
Gather facts:
Verify connectivity between endpoints show gatekeeper endpoint show gatekeeper zone status debug h225 asn1 debug ras
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Gather Facts: Debugging Gatekeeper Admission

Reject reasons:
calledPartyNotRegistered: The called party either has never registered or has timed out requestDenied: Bandwidth is not sufficient for the call
value RasMessage ::= admissionReject : { requestSeqNum 34
rejectReason REJECT REASON : NULL

}
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Where to start?
1.
2.
Obtain Detailed Problem Description: Time of events, calling/called #, IP phones Device name(SEPMacAddress) In the CCM trace, use the MAC or IP address to find the IP phones keepalive message, this will yield the TCP handle for this device.
12/29/2003 14:49:01.602 CCM|StationInit - InboundStim - KeepAliveMessage Send KeepAlive to Device Controller. DeviceName=SEP003094C37F47, TCPHandle=000000046, IPAddr=172.16.240.11, Port=49888, Device Controller=[1,89,40]|<CLID::EDPUB-Cluster><NID::172.16.240.119> <CT::1,100,90,1.85832><IP::172.16.240.11><DEV::SEP003094C37F47>
3.
FYI: StationInit is an inbound skinny msg to CM, while StationD is an outbound msg from CM. Follow the TCP handle throughout the CCM trace for all events on this phone.
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Common Skinny Call States

OffHook = 1 OnHook = 2 RingOut = 3 RingIn = 4 Connected = 5 Busy = 6 Congestion = 7 Hold = 8 CallWaiting = 9 CallTransfer = 10 CallPark = 11 Proceed = 12 CallRemoteMultiline = 13 InvalidNumber = 14
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Common Skinny Tones

InsideDialTone=0x21, Silence = 0, Dtmf1 = 1, Dtmf2 = 2, Dtmf3 = 3, Dtmf4 = 4, Dtmf5 = 5, Dtmf6 = 6, Dtmf7 = 7, Dtmf8 = 8, Dtmf9 = 9, Dtmf0 = 0xa, DtmfStar = 0xe, DtmfPound = 0xf, OutsideDialTone=0x22, LineBusyTone=0x23, AlertingTone=0x24, ReorderTone=0x25, RecorderWarningTone=0x26, RecorderDetectedTone=0x27, RevertingTone=0x28, ReceiverOffHookTone=0x29, PartialDialTone=0x2A, NoSuchNumberTone=0x2B, BusyVerificationTone=0x2C, CallWaitingTone=0x2D, ConfirmationTone=0x2E, CampOnIndicationTone=0x2F, RecallDialTone=0x30,
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Skinny Softkey Events
Redial = 1 NewCall = 2 Hold = 3 Trnsfer = 4 CFwdAll = 5 CFwdBusy = 6
Resume = 10 Answer = 11 Info = 12 Confrn = 13 Park = 14 Join = 15 MeetMeConfrn = 16 CallPickUp = 17
CFwdNoAnswer = 7
BackSpace = 8 EndCall = 9
GrpCallPickUp = 18
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Softkey Indexes (Part I)

0. Call State = Onhook, Key Set =0
0. Redial 1. NewCall
1. Call State = Connected, Key Set =1

0. Hold 1. EndCall 2. Trnsfer 3. Park 4. Confrn
2. Call State = OnHold, Key Set =2

0. Resume 1. NewCall
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Softkey Indexes (Part II)

3. Call State = Ring In, Key Set =3
0. Answer
4. Call State = Offhook, Key Set = 4

0. Redial 1. EndCall 2. CFwdAll 3. MeetMeConfrn 4. CallPickUp 5. GrpCallPickUp
5. Call State = Connected w/ Transfering, Key Set = 5

0. 1. EndCall 2. Transfer
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Softkey Indexes (Part III)
6. Call State = More Digits, Key Set =6

0. BackSpace 1. EndCall
7. Call State = Connected w/ Conferencing, Key Set = 7

0. 1. EndCall 2. Confrn
8. Call State = Ring Out, Key Set = 8

0. 1. EndCall
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Skinny Media Payload Types

Media_Payload_G729AnnexB = 15, Media_Payload_NonStandard = 1, Media_Payload_G711Alaw64k = 2, Media_Payload_G711Alaw56k = 3, Media_Payload_G711Ulaw64k = 4, Media_Payload_G711Ulaw56k = 5, Media_Payload_G722_64k = 6, Media_Payload_G722_56k = 7, Media_Payload_G722_48k = 8, Media_Payload_G7231 = 9, Media_Payload_G728 = 10, Media_Payload_G729 = 11, Media_Payload_G729AnnexA = 12, Media_Payload_Is11172AudioCap = 13, Media_Payload_Is13818AudioCap = 14, Media_Payload_G729AnnexAwAnnexB = 16,
Media_Payload_GSM_Full_Rate = 18,
Media_Payload_GSM_Half_Rate = 19, Media_Payload_GSM_Enhanced_Full_Rate = 20, Media_Payload_Wide_Band_256k = 25, Media_Payload_Data64 = 32, Media_Payload_Data56 = 33, Media_Payload_GSM = 80, Media_Payload_ActiveVoice = 81, Media_Payload_G726_32K = 82, Media_Payload_G726_24K = 83, Media_Payload_G726_16K = 84,
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Call Flow #1
2000 calls 2001 and the call established. 2001 puts 2000 on hold. 2000 hears MOH. 2001 takes 2000 off hold. 2001 blind transfers the call to 2002. 2002 answers and the call is established.
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Call Flow #1 (Contd)

CCM
46 42 Call
44
MOH x2000
Hold x2001 Resume Transfer
x2002
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Basic Skinny Call Flows

Cisco IP Phone 1
Station OffHook Station Display Text Station Set Lamp (Steady) Station Start Tone (Dial Tone) Station Keypad Button Station Stop Tone Station Keypad Button Station Keypad Button Station Keypad Button Station Call Info Station Start Tone (Ringback) Station Open Receive Channel Station Stop Tone Station Call Info Station Open Receive Channel Ack Station Start Media Xmission Station Call Info Station Set Lamp (Blink) Station Set Ringer Station Off Hook Station Set Ringer (Off) Station Set Lamp (Steady) Station Open Receive Channel Station Start Media Xmission Station Open Receive Channel Ack
Cisco CM
Cisco IP Phone 2
User Information Exchange Station On Hook Station Set Lamp (Off) Station Close Receive Channel Station Stop Media Xmission
IPT Bootcamp Day 5 e 96
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CCM Trace for Call Flow #1

Cisco IP Phone Cisco CallManager Cisco IP Phone
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- IP phone device SEP003094C37F47 and DN 2000 went offhook, CM instructs the phone to display appropriate info, and play a dialtone. The TCP Handle for this phone is 000000046 StationInit: 000000046 OffHook.|<CLID::EDPUBCluster><NID::172.16.240.119><CT::1,100,90,1.85834><IP::172.16.240.11><DEV::SEP003094C37F47> StationD: 000000046 SetRinger ringMode=1(RingOff) StationD: 000000046 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=2(LampOn) StationD: 000000046 CallState callState=1 lineInstance=1 callReference=16777264 StationD: 000000046 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Enter Number' lineInstance=1 callReference=16777264 ver=0x80000004StationD: 6991ad8 ActivateCallPlane lineInstance=1. StationD: 000000046 SelectSoftKeys instance=1 reference=16777264 softKeySetIndex=4 validKeyMask=-1 StationD: 000000046 ActivateCallPlane lineInstance=1 StationD: 000000046 StartTone tone=33(InsideDialTone) User dials and CM informs the ip phone to stop the dialtone and change the softkeys. StationInit: 000000046 KeypadButton kpButton=2 StationD: 000000046 StopTone StationD: 000000046 SelectSoftKeys instance=1 reference=16777264 softKeySetIndex=6 validKeyMask=-1
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Cisco CallManager Cisco IP Phone
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CCM Trace for Call Flow #1, continued

- 2000 continues to dial and CM does digit analysis to rule out potential matches. Note pss= are the partitions this DN has access to:
Digit analysis: match(fqcn="2000", cn="2000", pss="Line 1:Line 2:Local_Dial:Long_Distance_Dial:International_Dial:Internal", dd="2") Digit analysis: potentialMatches=PotentialMatchesExist StationInit: 000000046 KeypadButton kpButton=0 Digit analysis: match(fqcn="2000", cn="2000", pss="Line 1:Line 2:Local_Dial:Long_Distance_Dial:International_Dial:Internal", dd="20") Digit analysis: potentialMatches=PotentialMatchesExist StationInit: 000000046 KeypadButton kpButton=0.
Digit analysis: match(fqcn="2000", cn="2000", pss="Line 1:Line 2:Local_Dial:Long_Distance_Dial:International_Dial:Internal", dd="200") Digit analysis: potentialMatches=PotentialMatchesExist
StationInit: 000000046 KeypadButton kpButton=1 Digit analysis: match(fqcn="2000", cn="2000", pss="Line 1:Line 2:Local_Dial:Long_Distance_Dial:International_Dial:Internal", dd="2001")
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CCM Traces for Call Flow #1, continued

- Last digit came in the CM, Digit analysis found a match. NoPotentialMatchesExist means an exact match was found.
|CallingPartyNumber=2000 |DialingPartition=Line 1 |DialingPattern=2001 |DialingRoutePatternRegularExpression=(2001) |DialingWhere= |PatternType=Enterprise |PotentialMatches=NoPotentialMatchesExist |DialingSdlProcessId=(1,34,20) |IndexOfAnalyzedPattern=0 |PretransformDigitString=2001 |PretransformTagsList=SUBSCRIBER |PretransformPositionalMatchList=2001 |CollectedDigits=2001 |UnconsumedDigits= |TagsList=SUBSCRIBER
|PositionalMatchList=2001 |VoiceMailboxMask= |VoiceMailCallingSearchSpace=
|VoiceMailPilotNumber=
|DisplayName= |RouteBlockFlag=RouteThisPattern |InterceptPartition= |InterceptPattern= |InterceptWhere= |InterceptSdlProcessId=(0,0,0) |InterceptSsType=0 |InterceptSsKey=0
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CCM Traces for Call Flow #1, continued

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- CM located the device with extension 2001 with TCP handle 000000044; instructs the phone to ring and more.
StationD: StationD: StationD: 000000044 CallState callState=4 lineInstance=1 callReference=16777265 000000044 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=5(LampBlink) 000000044 SetRinger ringMode=2(InsideRing)
StationD: 000000044 DisplayPromptStatus timeOutValue=0 promptStatus=' 2000' content='From 2000' lineInstance=1 callReference=16777265 ver=0x80000004
StationD: 000000044 SelectSoftKeys instance=1 reference=16777265 softKeySetIndex=3 validKeyMask=-1
- In the mean time, CM tells the calling phone (2000) to change softkeys, play ringback tone, and more.
StationD: StationD: StationD: StationD: StationD: 000000046 CallState callState=12 lineInstance=1 callReference=16777264 000000046 CallInfo callingPartyName='' callingParty=2000 cgpnVoiceMailbox= 000000046 DialedNumber dialedNumber=2001 lineInstance=1 callReference=16777264 000000046 StartTone tone=36(AlertingTone), direction=0 000000046 CallState callState=3 lineInstance=1 callReference=16777264
StationD: 000000046 SelectSoftKeys instance=1 reference=16777264 softKeySetIndex=8 validKeyMask=-1
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- 2001 went offhook.
StationInit: 000000044 OffHook StationD: 000000044 ClearNotify StationD: 000000044 SetRinger ringMode=1(RingOff) StationD: 000000044 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=2(LampOn) StationD: 000000044 CallState callState=1 lineInstance=1 callReference=16777265 StationD: 000000044 ActivateCallPlane lineInstance=1
- CM tells 2000 to stop ringback and 2001 to stop ringing. Then sends OpenReceiveChannel to both phones.
StationD: 000000046 StopTone StationD: 000000046 OpenReceiveChannel conferenceID=0 passThruPartyID=1000201 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) qualifierIn=?. myIP: bf010ac (172.16.240.11) StationD: 000000044 StopTone StationD: 000000044 OpenReceiveChannel conferenceID=0 passThruPartyID=1000211 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) qualifierIn=?. myIP: 57f010ac (172.16.240.87)
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- CM changes the call state phones to Connected and changes softkeys and diaplays.
StationD: 000000044 CallState callState=5 lineInstance=1 callReference=16777265 StationD: 000000044 SelectSoftKeys instance=1 reference=16777265 softKeySetIndex=1 validKeyMask=-1 StationD: 000000044 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Connected' lineInstance=1 callReference=16777265 ver=0x80000004 StationD: 000000046 CallState callState=5 lineInstance=1 callReference=16777264 StationD: 000000046 SelectSoftKeys instance=1 reference=16777264 softKeySetIndex=1 validKeyMask=-1 StationD: 000000046 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Connected' lineInstance=1 callReference=16777264 ver=0x80000004
- CM receives OpenReceiveChannelAck from both phones, cuts through audio rtp streams between the phones.
StationInit: 000000046 OpenReceiveChannelAck Status=0, IpAddr=0xbf010ac, Port=27686, PartyID=16777729 StationD: 000000044 StartMediaTransmission conferenceID=0 passThruPartyID=1000211 remoteIpAddress=bf010ac(172.16.240.11) remotePortNumber=27686 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) qualifierOut=?. myIP: 57f010ac (172.16.240.87) StationInit: 000000044 OpenReceiveChannelAck Status=0, IpAddr=0x57f010ac, Port=30432, PartyID=16777745 StationD: 000000046 StartMediaTransmission conferenceID=0 passThruPartyID=1000201 remoteIpAddress=57f010ac(172.16.240.87) remotePortNumber=30432 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) qualifierOut=?. myIP: bf010ac (172.16.240.11)
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- 2001 puts the call on hold, CM tears down the rtp media stream on both phones. StationInit: 000000044 SoftKeyEvent softKeyEvent=3(Hold) lineInstance=1 callReference=16777265 StationD: 000000046 CloseReceiveChannel conferenceID=0 passThruPartyID=1000201. myIP: bf010ac (172.16.240.11) StationD: 000000046 StopMediaTransmission conferenceID=0 passThruPartyID=1000201. myIP: bf010ac (172.16.240.11) StationD: 000000044 CloseReceiveChannel conferenceID=0 passThruPartyID=1000211. myIP: 57f010ac (172.16.240.87) StationD: 000000044 StopMediaTransmission conferenceID=0 passThruPartyID=1000211. myIP: 57f010ac (172.16.240.87) - CM instructs 2001 to change call state, softkeys, displays, etc. StationD: 000000044 CallState callState=8 lineInstance=1 callReference=16777265 StationD: 000000044 SelectSoftKeys instance=1 reference=16777265 softKeySetIndex=2 validKeyMask=-1 StationD: 000000044 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Hold' lineInstance=1 callReference=16777265 ver=0x80000004 - CM tries to allocated MOH to stream music to held phone with DN 2000. MediaResourceManager::waiting_MrmAllocateMohResourceReq MediaResourceCdpc::sortDeviceGivenList Name=MOH_EDPUB DeviceManager::findDpidGivenKey - Name=MOH_EDPUB Pid=(1,66,2) MohDControl - AllocateMohResourceReq successfully - AudioSourceID and MuticastFlag = 1 MRM::updateMohCounter MRL allocateCounter=1
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- CM sets up the music rtp stream between 2000 and MOH server.
StationD: 000000046 OpenReceiveChannel conferenceID=0 passThruPartyID=1000202 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) qualifierIn=?. myIP: bf010ac (172.16.240.11) StationInit: 000000046 OpenReceiveChannelAck Status=0, IpAddr=0xbf010ac, Port=28264, PartyID=16777730 MohDControl - stationOutputStartMediaTransmission tcpHandle=0x8 myIP: 77f010ac (172.16.240.119) MohDControl - RemoteIpAddr: bf010ac (172.16.240.11) RemoteRtpPortNumber: 28264 msecPacketSize: 20 compressionType: 4
- 2001 takes the call off hold by pressing the Resume softkey.
StationInit: 000000044 SoftKeyEvent softKeyEvent=10(Resume) lineInstance=1 callReference=16777265
- CM tears down the music stream from MOH server to 2000

StationD: 000000046 CloseReceiveChannel conferenceID=0 passThruPartyID=1000202. myIP: bf010ac (172.16.240.11) MohDControl - stationOutputStopMediaTransmission tcpHandle=0x8 myIP: 77f010ac (172.16.240.119) MediaResourceManager::waiting_MrmDeallocateMohResourceReq MRM::updateMohCounter MRL allocateCounter=0
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- CM reconnects the IP phones

StationD: 000000046 OpenReceiveChannel conferenceID=0 passThruPartyID=1000203 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) qualifierIn=?. myIP: bf010ac (172.16.240.11) StationD: 000000044 OpenReceiveChannel conferenceID=0 passThruPartyID=1000212 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) qualifierIn=?. myIP: 57f010ac (172.16.240.87) StationInit: 000000046 OpenReceiveChannelAck Status=0, IpAddr=0xbf010ac, Port=29378, PartyID=16777731 StationD: 000000044 StartMediaTransmission conferenceID=0 passThruPartyID=1000212 remoteIpAddress=bf010ac(172.16.240.11) remotePortNumber=29378 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) qualifierOut=?. myIP: 57f010ac (172.16.240.87) StationInit: 000000044 OpenReceiveChannelAck Status=0, IpAddr=0x57f010ac, Port=32122, PartyID=16777746 StationD: 000000046 StartMediaTransmission conferenceID=0 passThruPartyID=1000203 remoteIpAddress=57f010ac(172.16.240.87) remotePortNumber=32122 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) qualifierOut=?. myIP: bf010ac (172.16.240.11)
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- 2001 initiated a Transfer by pressing the Transfer softkey
StationInit: 000000044 SoftKeyEvent softKeyEvent=4(Trnsfer) lineInstance=1 callReference=16777265.
- CM puts the call on 2001s line 1 on hold first.

StationD: StationD: StationD: 000000044 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=3(LampWink) 000000044 CallState callState=8 lineInstance=1 callReference=16777265 000000044 SelectSoftKeys instance=1 reference=16777265 softKeySetIndex=2 validKeyMask=-1
StationD: 000000044 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Hold' lineInstance=1 callReference=16777265 ver=0x80000004
- CM tears down the media stream between the phones again.

StationD: 000000046 CloseReceiveChannel conferenceID=0 passThruPartyID=1000203. myIP: bf010ac (172.16.240.11) StationD: 000000046 StopMediaTransmission conferenceID=0 passThruPartyID=1000203. myIP: bf010ac (172.16.240.11) StationD: 000000044 CloseReceiveChannel conferenceID=0 passThruPartyID=1000212. myIP: 57f010ac (172.16.240.87) StationD: 000000044 StopMediaTransmission conferenceID=0 passThruPartyID=1000212. myIP: 57f010ac (172.16.240.87)
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- CM sets up MOH to 2000 again.
StationD: 000000046 OpenReceiveChannel conferenceID=0 passThruPartyID=1000204 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) qualifierIn=?. myIP: bf010ac (172.16.240.11) StationInit: 000000046 OpenReceiveChannelAck Status=0, IpAddr=0xbf010ac, Port=29672, PartyID=16777732 MohDControl - stationOutputStartMediaTransmission tcpHandle=0x8 myIP: 77f010ac (172.16.240.119) MohDControl - RemoteIpAddr: bf010ac (172.16.240.11) RemoteRtpPortNumber: 29672 msecPacketSize: 20 compressionType: 4
- CM opens the 2nd call on 2001s line 1 to transfer the call, provides dial -tone.
StationD: 000000044 CallState callState=1 lineInstance=1 callReference=16777268
StationD: 000000044 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Enter Number' lineInstance=1 callReference=16777268 ver=0x80000004 StationD: StationD: StationD: 000000044 SelectSoftKeys instance=1 reference=16777268 softKeySetIndex=9 validKeyMask=-1 000000044 ActivateCallPlane lineInstance=1 000000044 StartTone tone=33(InsideDialTone), direction=0
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- User started to input number (2002) to transfer the call followed by Digit Analysis Results.
StationInit: 000000044 KeypadButton kpButton=2 StationD: 000000044 StopTone StationD: 000000044 SelectSoftKeys instance=1 reference=16777268 softKeySetIndex=6 validKeyMask=-1 Digit analysis: match(fqcn="2001", cn="2001", pss="Internal:Line 2:Line 1:Local_Dial:Long_Distance_Dial", dd="2") Digit analysis: potentialMatches=PotentialMatchesExist StationInit: 000000044 KeypadButton kpButton=0 Digit analysis: match(fqcn="2001", cn="2001", pss="Internal:Line 2:Line 1:Local_Dial:Long_Distance_Dial", dd="20") Digit analysis: potentialMatches=PotentialMatchesExist StationInit: 000000044 KeypadButton kpButton=0 Digit analysis: match(fqcn="2001", cn="2001", pss="Internal:Line 2:Line 1:Local_Dial:Long_Distance_Dial", dd="200") Digit analysis: potentialMatches=PotentialMatchesExist StationInit: 000000044 KeypadButton kpButton=2 Digit analysis: match(fqcn="2001", cn="2001", pss="Internal:Line 2:Line 1:Local_Dial:Long_Distance_Dial", dd="2002")
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Digit analysis: analysis results

||CallingPartyNumber=2001 |DialingPartition=Line 1 |DialingPattern=2002 |DialingRoutePatternRegularExpression=(2002) |DialingWhere= |PatternType=Enterprise |PotentialMatches=NoPotentialMatchesExist |DialingSdlProcessId=(1,34,17) |IndexOfAnalyzedPattern=0 |PretransformDigitString=2002 |PretransformTagsList=SUBSCRIBER |PretransformPositionalMatchList=2002 |CollectedDigits=2002 |UnconsumedDigits= |TagsList=SUBSCRIBER |PositionalMatchList=2002 |VoiceMailboxMask= |VoiceMailCallingSearchSpace=
|VoiceMailPilotNumber= |DisplayName= |RouteBlockFlag=RouteThisPattern |InterceptPartition= |InterceptPattern= |InterceptWhere= |InterceptSdlProcessId=(0,0,0) |InterceptSsType=0 |InterceptSsKey=0 |WithTags= |WithValues= |CgpnPresentation=NotSelected |CallManagerDeviceType=UserDevice |AlternateMatches= Information Not Available
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- CM locates the phone with DN of 2002, rings it.
StationD: 000000042 CallState callState=4 lineInstance=1 callReference=16777269 StationD: 000000042 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=5(LampBlink) StationD: 000000042 SetRinger ringMode=2(InsideRing)
StationD: 000000042 DisplayPromptStatus timeOutValue=0 promptStatus=' 2001' content='From 2001' lineInstance=1 callReference=16777269 ver=0x80000004 StationD: 000000042 SelectSoftKeys instance=1 reference=16777269 softKeySetIndex=3 validKeyMask=-1
- CM changes call state, tone, softkeys, on 2001.

StationD: 000000044 SelectSoftKeys instance=1 reference=16777265 softKeySetIndex=2 validKeyMask=-3 StationD: 000000044 CallState callState=12 lineInstance=1 callReference=16777268 StationD: 000000044 DialedNumber dialedNumber=2002 lineInstance=1 callReference=16777268 StationD: 000000044 StartTone tone=36(AlertingTone), direction=0 StationD: 000000044 CallState callState=3 lineInstance=1 callReference=16777268 StationD: 000000044 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Ring Out' lineInstance=1 callReference=16777268 ver=0x80000004
- 2001 completes the transfer by pressing the transfer softkey a second time.
StationInit: 000000044 SoftKeyEvent softKeyEvent=4(Trnsfer) lineInstance=1 callReference=16777268
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CCM Trace for Call Flow #1, continued...

- CM tears down MOH to 2000, then tells it to play ringback tone.
StationD: 000000046 CloseReceiveChannel conferenceID=0 passThruPartyID=1000204. myIP: bf010ac (172.16.240.11) MohDControl - stationOutputStopMediaTransmission tcpHandle=0x8 myIP: 77f010ac (172.16.240.119) MediaResourceManager::waiting_MrmDeallocateMohResourceReq StationD: 000000046 StartTone tone=36(AlertingTone), direction=0
- CM clears the 1st and 2nd call on line 1 of 2001.

StationD: StationD: StationD: StationD: StationD: StationD: 000000044 ClearPromptStatus lineInstance=1 callReference=16777265 000000044 CallState callState=2 lineInstance=1 callReference=16777265 000000044 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=2(LampOn) 000000044 ClearPromptStatus lineInstance=1 callReference=16777268 000000044 CallState callState=2 lineInstance=1 callReference=16777268 000000044 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=1(LampOff)
- Finally, 2002 accepts the incoming call by pressing the answer softkey.
StationInit: 000000042 OffHook
- The media setup between 2000 and 2002 is similar to the media setup shown earlier in the initial call between 2000 and 2001.
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- 2000 hangs up to disconnect the call so CM sends a close receive channel and stop media transmission then changes the display on the phone.
StationInit: 000000046 OnHook. StationD: 000000046 CloseReceiveChannel conferenceID=0 passThruPartyID=1000205. myIP: bf010ac (172.16.240.11) StationD: 000000046 StopMediaTransmission conferenceID=0 passThruPartyID=1000205. myIP: bf010ac (172.16.240.11) StationD: 000000046 ClearPromptStatus lineInstance=1 callReference=16777264. StationD: 000000046 SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=-1 StationD: 000000046 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Your current options' lineInstance=0 callReference=0 ver=0x80000004
- CM sends similar messages to 2002.

StationD: 000000042 CloseReceiveChannel conferenceID=0 passThruPartyID=1000241. myIP: 5bf010ac (172.16.240.91) StationD: 000000042 StopMediaTransmission conferenceID=0 passThruPartyID=1000241. myIP: 5bf010ac (172.16.240.91) StationD: 000000042 ClearPromptStatus lineInstance=1 callReference=16777269 StationD: 000000042 SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=-1 StationD: 000000042 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Your current options' lineInstance=0 callReference=0 ver=0x80000004
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QUIZZ TIME!
Question 1.
Which Call Trace provide more detailed information? A) SDI
B) SDL
Question 2.
Gateway send RSIP to CM to .

A) Update the status idle, busy and out of service B) Notify its endpoints are remove or back in service
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QUIZZ TIME!
Question 3.
Which is the command to troubleshoot gatekeeper? A) Debug h225 asn1
B) Debug mgcp event
Question 4.
How to identify Skinny Message send to CCM via?

A) StationInit B) StationD
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Appendix: Further Reading Call Flow #2
Inbound call from the PSTN over PRI on an H323 gateway. The calling number is (408) 555-1212 and the called number is 2001 (IP Phone). 2001s TCP handle is 000000007. Make note of the callref so you can follow the H225 messages in the trace. Note: the call reference increases by 8 depending on the direction (ie. inbound is 0x0008 so outbound is 0x8008 or inbound is 00 07 and outbound is 80 07).
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H.323 Client to Skinny Client Call Flow

H.323 Gateway
H.225 Setup H.225 Setup Ack
Cisco CallManager
Station Call Info Station Set Lamp (Blink) Station Set Ringer (On) Station Off Hook Station Set Lamp (Steady) Station Set Ringer (Off)
Cisco IP Phone
H.225 Alerting H.225 Connect H.245 Master/Slave Determination
H.245 Master/Slave Determination Ack

H.245 Terminal Capabilities Set H.245 Terminal Capabilities Set Ack H.245 Open Logical Channel H.245 Open Logical Channel Ack Station Start Media Reception Station Start Media Transmission
Conversation
Station On Hook Station Stop Media Transmission Station Stop Media Reception Station Set Lamp (Off)
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Trace and Debug for Call Flow #2

H.323 Gateway
H.225 Setup
Cisco CallManager
Cisco IP Phone
H.225 Setup Ack
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Trace and Debug for Call Flow #2
- Inbound Q931 setup message on the IOS voice gateway:

00:42:12: ISDN Se0/0:23: RX <- SETUP pd = 8 callref = 0x0008 00:42:12: 00:42:12: 00:42:12: Bearer Capability i = 0x9090A2 Channel ID i = 0xA98397 Progress Ind i = 0x8183 - Origination address is non-ISDN
00:42:12:
00:42:12:
Calling Party Number i = 0x00, 0x80, '4085551212', Plan:Unknown, Type:Unknown

Called Party Number i = 0x81, '2001', Plan:ISDN, Type:Unknown
- In the CCM trace, we see the H225 setup message:

In Message -- H225SetupMsg -- Protocol= H225Protocol Ie - H225BearerCapabilityIe -- IEData= 04 03 90 90 A3 Ie - H225CallingPartyIe -- IEData= 6C 0C 00 80 34 30 38 35 35 35 31 32 31 32 Ie - Q931CalledPartyIe -- IEData= 70 05 81 32 30 30 31
IsdnMsgData1= 08 02 00 07 05 04 03 90
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Trace and Debug for Call Flow #2, cont

- CM then performs digit analysis on the incoming call:
Digit analysis: match(fqcn="", cn="4085551212", pss="", dd="2001") |CallingPartyNumber=4085551212 |DialingPartition= |DialingPattern=2001 |DialingRoutePatternRegularExpression=(2001) |DialingWhere= |PatternType=Enterprise |PotentialMatches=NoPotentialMatchesExist |DialingSdlProcessId=(1,34,3) |PretransformDigitString=2001 |PretransformTagsList=SUBSCRIBER |PretransformPositionalMatchList=2001 |CollectedDigits=2001 |UnconsumedDigits= |TagsList=SUBSCRIBER |PositionalMatchList=2001 |VoiceMailbox= |VoiceMailCallingSearchSpace= |VoiceMailPilotNumber= |DisplayName= |RouteBlockFlag=RouteThisPattern |InterceptPartition= |InterceptPattern= |InterceptWhere= |InterceptSdlProcessId=(0,0,0) |InterceptSsType=0 |InterceptSsKey=0 |WithTags= |WithValues=
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H.323 Gateway
Cisco CallManager
Station Call Info Station Set Lamp (Blink) Station Set Ringer (On)
Cisco IP Phone
H.225 Alerting
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- CM rings phone with DN 2001 and changes the display.
StationD: 000000007 CallState callState=4 lineInstance=1 callReference=16777218 StationD: 000000007 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=5(LampBlink) StationD: 000000007 SetRinger ringMode=3(OutsideRing) StationD: 000000007 DisplayPromptStatus timeOutValue=0 promptStatus=' 4085551212' content='From 4085551212' lineInstance=1 callReference=16777218 ver=0x84000005 StationD: 000000007 SelectSoftKeys instance=1 reference=16777218 softKeySetIndex=3 validKeyMask=-1
- CM sends a call proceeding message.

Out Message -- H225CallProceedingMsg -- Protocol= H225Protocol IsdnMsgData2= 08 02 80 07 02 7E
- This is followed by an alerting message from CM.

Out Message -- H225AlertMsg -- Protocol= H225Protocol IsdnMsgData2= 08 02 80 07 01
- On the IOS voice gateway, we see the following Q931 messages.

00:42:12: ISDN Se0/0:23: TX -> CALL_PROC pd = 8 callref = 0x8008 00:42:12: Channel ID i = 0xA98397 00:42:12: ISDN Se0/0:23: TX -> ALERTING pd = 8 callref = 0x8008
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H.323 Gateway
Cisco CallManager
Cisco IP Phone

H.245 Terminal Capabilities Set H.245 Terminal Capabilities Set Ack
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- IP phone with DN 2001 goes offhook to answer the call and CM changes the display. StationInit: 000000007 OffHook StationD: 000000007 SetRinger ringMode=1(RingOff) StationD: 000000007 SetLamp stimulus=9(Line) stimulusInstance=1 lampMode=2(LampOn) StationD: 000000007 CallState callState=1 lineInstance=1 callReference=16777218 StationD: 000000007 ActivateCallPlane lineInstance=1 StationD: 000000007 SelectSoftKeys instance=1 reference=16777218 softKeySetIndex=1 validKeyMask=-1 StationD: 000000007 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Connected' lineInstance=1 callReference=16777218 ver=0x84000005 - Connect message is send to the PSTN. Out Message -- H225ConnectMsg -- Protocol= H225Protocol IsdnMsgData2= 08 02 80 07 07 7E - The following Q931 messages are seen on the IOS voice gateway. 00:42:19: ISDN Se0/0:23: CALL_PROGRESS: CALL_CONNECTED call id 0x8, bchan 22, dsl 0 00:42:19: ISDN Se0/0:23: TX -> CONNECT pd = 8 callref = 0x8008 00:42:19: ISDN Se0/0:23: RX <- CONNECT_ACK pd = 8 callref = 0x0008 - At this point, the capabilities exchange occurs (codec, silence suppression, etc.). I have not included the full capabilities exchanges. H245ASN - TtPid=(1,100,108,1) -Incoming -value MultimediaSystemControlMessage H245ASN - TtPid=(1,100,108,1) -Outgoing -value MultimediaSystemControlMessage
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H.323 Gateway
Cisco CallManager
Cisco IP Phone

Conversation
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- CM and Gateway send Open Logical Channel to the gateway and OpenReceiveChannel to the IP phone to establish RTP between the two devices.
H245ASN - TtPid=(1,100,108,1) -Outgoing -value MultimediaSystemControlMessage ::= request : openLogicalChannel : H245ASN - TtPid=(1,100,108,1) -Incoming -value MultimediaSystemControlMessage ::= request : openLogicalChannel : StationD: 000000007 StopTone StationD: 000000007 OpenReceiveChannel conferenceID=0 passThruPartyID=11 millisecondPacketSize=20 compressionType=11(Media_Payload_G729) qualifierIn=?. myIP: 6c00000a (10.0.0.108) H245ASN - TtPid=(1,100,108,1) -Incoming -value MultimediaSystemControlMessage ::= response : openLogicalChannelAck : H245Interface(1) OLC outgoing confirm ip = 300010a, port = 18590 StationInit: 000000007 OpenReceiveChannelAck Status=0, IpAddr=0x6c00000a, Port=28816, PartyID=17 StationD: 000000007 StartMediaTransmission conferenceID=0 passThruPartyID=11 remoteIpAddress=300010a(10.1.0.3) remotePortNumber=18590 milliSecondPacketSize=20 compressType=11(Media_Payload_G729) qualifierOut=?. myIP: 6c00000a (10.0.0.108) H245ASN - TtPid=(1,100,108,1) -Outgoing -value MultimediaSystemControlMessage ::= response : openLogicalChannelAck : H245Interface(1) paths established ip = 6c00000a, port = 28816
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H.323 Gateway
Cisco CallManager
Cisco IP Phone

Conversation
Station On Hook Station Stop Media Transmission Station Stop Media Reception Station Set Lamp (Off)
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- IP phone 2001 hangs up so CM tears down the call and changes the phone display.
StationInit: 000000007 OnHook StationD: 000000007 CallState callState=2 lineInstance=1 callReference=16777218 StationD: 000000007 SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=-1 StationD: 000000007 DisplayPromptStatus timeOutValue=0 promptStatus=' ' content='Your current options' lineInstance=0 callReference=0 ver=0x84000005 StationD: 000000007 CloseReceiveChannel conferenceID=0 passThruPartyID=11. myIP: 6c00000a (10.0.0.108) StationD: 000000007 StopMediaTransmission conferenceID=0 passThruPartyID=11. myIP: 6c00000a (10.0.0.108)
- CM sends a H245 request to close logical channel to the voice gateway and receives a close logical channel ack.
H245ASN - TtPid=(1,100,108,1) -Outgoing -value MultimediaSystemControlMessage ::= request : closeLogicalChannel : H245ASN - TtPid=(1,100,108,1) -Incoming -value MultimediaSystemControlMessage ::= response : closeLogicalChannelAck :
- CM sends a H245 disconnect.

H245ASN - TtPid=(1,100,108,1) -Outgoing -value MultimediaSystemControlMessage ::= command : endSessionCommand : disconnect : H245ASN - TtPid=(1,100,108,1) -Incoming -value MultimediaSystemControlMessage ::= command : endSessionCommand : disconnect :
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- CM then sends out a ReleaseComplete message.

Out Message -- H225ReleaseCompleteMsg -- Protocol= H225Protocol IsdnMsgData2= 08 02 80 07 5A
- The following Q931 message is seen on the IOS gateway.

00:42:24: ISDN Se0/0:23: TX -> DISCONNECT pd = 8 callref = 0x8008 00:42:24: Cause i = 0x8290 - Normal call clearing
00:42:25: ISDN Se0/0:23: RX <- RELEASE pd = 8 callref = 0x0008 00:42:25: ISDN Se0/0:23: TX -> RELEASE_COMP pd = 8 callref = 0x8008
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Forwarding Calls
What do I look for when calls are forwarded to another extension?
- Look for ForwardManager activities, right after the initial digit analysis of the original called number. Then you should see what kind of forwarding it is (CFA, CFNA, CFB) with forwarded number. Lastly you should see CM performing digit analysis again for the forwarded number. In this case, 2000 called 2001, 2001 has CFA set to 2002.
Digit analysis: match(fqcn="2000", cn="2000", pss="Line 1:Line 2:Local_Dial:Long_Distance_Dial:International_Dial:Internal", dd="2001") ForwardManager - wait_SsInterceptInd Received - Party= 0x1000038, InterceptKey= 0x2 ForwardManager - findInterceptTableEntry(ssKey) - Found Intercept table entry for dn= 2001:Line 1, InterceptKey= 0x2,0x2 ForwardManager::findActivationEntryBySsParty ForwardManager::getNextForwardActiveCallIndex ForwardManager - wait_SsInterceptInd - New Forward or Call Pickup started for Dn= 2001:Line 1. Party= 0x1000038, InterceptKey= 0x2, CallKey= 0x1 Forwarding::callForwardAllSet Forwarding - awaitForwardInitiation_SsInterceptInd - 1 CFA attempted. CallKey= 0x1 Forwarding::callForwardAllDestinationAvailable Forwarding::redirectCallToForwardAllDestination Forwarding - redirectCallToForwardAllDestination - Last Forward - Dn= 2002, CallKey= 0x1
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Forwarding Calls cont
- Digit analysis is then performed on the forwarded call. The trace is similar to call flow 1 presented earlier. Digit analysis: match(fqcn="2000", cn="2000", pss="Internal:Line 2:Line 1:Local_Dial:Long_Distance_Dial", dd="2002")
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Unified Communications Troubleshooting

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UC Troubleshooting

Instructor: Goldman Lee, Triple CCIE #8269 (RS/SP/Sec)

2010 Cisco Systems, Inc. All rights reserved.

An advanced course, enterprise-focused

What this Course is Not?

A course that teaches fundamental

2010 Cisco Systems, Inc. All rights reserved.

Troubleshooting Signaling Protocol Overview

2010 Cisco Systems, Inc. All rights reserved.

PSTN H.323 Q.921 Q.931

Cisco Unified Communications Manager maintains the dial plan

2010 Cisco Systems, Inc. All rights reserved.

A TCP connection is opened.

Endpoints are now registered in Cisco Unified CallManager

MGCP Gateway Registration Issues

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Rundown of Cisco IOS MGCP Gateway Communications

2010 Cisco Systems, Inc. All rights reserved.

Verify MGCP Gateway Status

Jun Jun Jun Jun

2006 2006 2006 2006

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Verify MGCP Gateway Status

To validate the configuration of an MGCP gateway:

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Viewing Cisco Unified CallManager Event Log Messages

Cisco IOS MGCP Gateway Commands

show mgcp endpoint

Displays information for endpoints that are controlled using MGCP

show mgcp connection

Cisco IOS MGCP Gateway Commands (Cont.)

show mgcp statistics

Displays MGCP statistics regarding received and transmitted network messages

show mgcp srtp {detail |summary}

Displays information for active SRTP connections controlled using MGCP

MGCP IOS Gateway Troubleshooting

Consider the possibilities:

Missing or incorrect configuration in Cisco Unified CallManager configuration.

Cisco IOS MGCP Gateway Troubleshooting Topology

MGCP Gateway Ethernet IP = 10.1.1.101 Loopback = 10.1.250.101 Hostname = HQ-1

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Cisco IOS MGCP Gateway Troubleshooting

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Cisco IOS MGCP Gateway Troubleshooting (Cont.)

Verify settings in Cisco Unified CallManager under the gateway.

Cisco IOS MGCP Gateway Troubleshooting (Cont.)

Second choice Cisco Unified CM TFTP server to get configuration from

Enables MGCP for PRI

Cisco IOS MGCP Gateway Troubleshooting (Cont.)

debug mgcp packets

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Cisco IOS MGCP Gateway Troubleshooting (Cont.)

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Point to Note H.323/SIP Gateway

In Cisco Unified CallManager, their status will always show as unknown.

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Gather Facts: Network Connectivity

Verify connectivity between the endpoints and the gatekeeper.

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Gather Facts: Verify Gatekeeper Configuration That Can Affect Registration

Verify that the gatekeeper is enabled with a no shutdown command.

Verify the gatekeeper configuration.

Gather Facts: Verify Gateway Configuration That Can Affect Registration

Device > Trunk