Making project management indispensable for business results ®

Welcome to the
November 2008
AGM / Chapter Meeting
Project Management Institute
Queensland Chapter
November 2008 presentation
Managing Relationship Risk in Projects
 The presentation …
 … highlights the need for effective management of relationships in
projects. It covers relationships from a risk management perspective
and shows how to develop a rigorous planned approach that will impact
on delivery outcomes through effective group dynamics; interface
management and good leadership methodologies.
 Graham Scott …
 … is an Organisational Psychologist with Masters qualifications. Prior to
studying Psychology Graham worked in the Construction Industry at
trade and Management levels. For the past thirteen years Graham has
being working in Projects mostly in recovery around “communication”
and “people issues”.
 OrgConsulting.com will be the proud sponsor of a
Bar Tab for the November 2008 Chapter Meeting
Project Management Institute
Queensland Chapter
 MANA GIN G
RE LATI ONSH IPS
IN PRO JE CT S
A RI SK PER SPECTI VE
GRAH AM SCO TT
Ba. Ap p.Sc. Di p.Psy ch .M a. Org.P sy ch

ORG ANISATIO NAL PSYC HO LOGIST

 NEE D FOR CH ANG E
 PROJECT LOSS IN HARD DELIVERABLES
 LACK OF UNDERSTANDING OF
IMPLEMENTATION
 ACKNOWLEDGEMENT OF “PEOPLE
ISSUES”
 TIMES – THEY ARE A CHANGIN
CURR ENT RE AL ITY / CU RR ENT
PARA DIGM
 Lack of an i n dept h unde rsta ndi ng of
Rela ti onsh ip/pro ces s man age ment or syst ems
ap pro ach
 Lack of an a ppro ach to Rela ti onsh ip/Pro ces s
Mg t
 No one ac count abl e or tak es resp onsi bi li ty
 No St ruct ure - Hi t & mis s
 Not base d on soun d pri ncip le s of human
beh avi our
 No unde rst an di ng, as sess men t or
man ag emen t of ris k
 Fail ure to und er st and pro ce ss man ag emen t
 Unt rain ed / Un qual if ied “e xpe rts”
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 BLU E
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BLA CK
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 TREATMENT AS RISK

Severe Damage

IMPACT ON Symptoms & Damage

PROJECT
OUTCOMES
Latent Conditions

TIME
 Latent conditions
 Cl ar ity of: exp ecta tio n; outcome; co nt ract;
role; etc.
 Potent ial for “ dysf unctional gro up dyn amics”
 Co mp le men tar ity of non-fun ct io nal
be havi oural preferences
 Indi vi dua l dif ferences – assu mpt ions –
gov ern ing val ues – bel ief syst em –
pe rs onal it y
 Cl ash of cultu res - cultu re
 Pro ximi ty
 Exis te nce of a s af e tea m en vi ronme nt
 Exis ti ng lev els of tru st
 Level o f pro ces s – rel at ions hi p ski lls
 Pro ject str uct ure
 Co ntract type
 Inter face al ign men t
 Symptoms and Damage
 Increase in “mail”
 Adversarial language
 Delays in responses to questions
 Poor resolution of issues
 Expressed dissatisfaction
 Slippage in all or most “hard” KRAs
 Noticeable decline in morale
 Minor “niggling” conflicts
 Unresolved “personality clashes” or dysfunctional
differences of opinion
 Hallway / car park conversations
 Severe damage
Litigation
“Good” people leaving
Substantial losses in hard KRAs
Individual stress related issues
Another “Colombia” or “Challenger
 FUTURE????
 Expe rts inp ut to ris k manage ment in
spe cifi c a rea of exp ert ise
 A Pla nne d Approac h
 Rec og nition of Psy chologi ca l Ris k
 Thanks for coming

Enjoy the Networking

at the bar proud sponsor of the Bar Tab for
OrgConsulting.com will be the

the November 2008 Chapter

Meeting
Project Management Institute
Queensland Chapter