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Conflict
Conflict is derived from the Latin word Confligere, i.e., to strike together.
Defining Conflict
Conflict is the sharp disagreement and opposition of ideas. Conflict is the general word we use for a contest, a struggle, a quarrel. Conflict is the emotional disturbance resulting from a clash of interests. Conflict can be a storm in the workplace.
You cant avoid it You cant eliminate it You cant wish it away You can only understand it and manage it
Conflicts can be viewed as symptoms of larger workplace problems. Conflicts can let you address issues before they become problems.
Defining Stress
Stress is a force exerted upon a body that tends to strain or deform its shape. Stress manifests itself as mental or physical tension or strain.
Defining Stress
Physical expression of a psychological need that has not been met. Simply not having ones needs met.
Stress
Common Concerns: Family Health Career Safety Societal Time Change
Communicate Changes to Employees Reevaluate the new goals and values Increased knowledge reduces stress Focus on new opportunities
Communicate values
Increase respect
Be patient
Exercise more
Meditate deeper Eat better Sleep well Talk to people
Pray together
Sing-a-long Dance the jig Read a book Laughter
The Average Child Laughs or Smiles 400 Times a Day The Average Adult Laughs or Smiles 15 Times a Day
Laughter stimulates a mild to moderate cardiovascular workout. Laughter produces endorphins, which counteract stress hormones. Laughter optimizes the immune system. Laughter reduces self-consciousness and boosts selfconfidence. Laughter relaxes muscles and helps fight the pain associated with muscle tension.
Take a short break Go on vacation Take a stress class Do exercises at work Eat lunch with a friend Get active in work committees Volunteer for team assignments Talk to your EAP Counselor
Like weeds in a garden- it will not go away by itself. Change and stress help to fertilize the negativity in your workplace.
Experiencing increased change Feeling a lack of control Hearing rumors Having work helplessness Experiencing jealousy, self-doubt and fear Feelings of isolation Having no work focus or agency mission
Rumors and gossip increase workplace negativity. Dont feed into the negativity. Meditation on dealing with rumors:
I was born where I was born. I was given the gifts I was given. I was granted the opportunities that are mine. My goal in the world is to be the best me that I can be. I have no desire to be anyone other than myself. Gossip, lies and slander will not bother me.
Suggest a mentor
Enroll in stress reduction classes Push teamwork Refer to EAP
Avoid negative attitude transference to boss Expect rough days Dont nurse a small gripe into a huge issue Select the right time to approach the boss Dont go over the boss head without communicating first Dont let the boss intimidate
Your boss is not your buddy If you make a mistake, clear the air quickly Not all bosses enjoy being the boss If possible, make the boss your mentor Maintain open and honest communication with your boss Dont be negative with others about the boss
Assess the situation am I dealing with a difficult person or a difficult situation? What am I willing to accept about this person or situation? Should I put some distance between me and the person or situation?
Negativity: Wastes time Damages relationships Destroys productivity Negativity also: Damages creativity and innovation Diminishes workplace morale Defeats empowerment-that is not my job
Websites
Management feedback Employee concerns program Community improvement awards
Positivity is as contagious as negativity Better communication decreases negativity and increases positivity in your workforce Work toward creating a positive attitude among your peers, employees, customers and clients
Be likeable Be respectful Dont aggravate the situation Dont force people to be defensive Dont always try to find fault Be willing to lose a battle to win a war Be patient Smile
Build a positive attitude in another environment Talk about positive things Look for good things in the people you work with Look for good things in your organization Avoid financial problems Avoid negative attitude traps of fellow workers Make frequent self-assessments
Communication Obstacles
Diversity . . . Race & ethnic Religious Cultural Gender Personality Physical Work style Generational
Work-Style Diversity
Work-style differences lead to conflict. Workers are like singers, each has a different voice.
Exercise #1 Work-styles
What is your work-style?
The purpose of this exercise is to find your most dominant working style. There is no right or wrong work-style and several of the following choices may appeal to you because your style is a combination of different work-styles.
Adapted From Your Working Styles by Commissioner Lynn Sylvester, FMCS
Exercise Instructions
There are five statements to follow, each with four possible endings to complete each statement. For this exercise please read each statement and order your responses 1 through 4 with 1 being the response which best describes you and 4 being the response which least describes you.
Score Sheet
Score it this way:
1. 2.
3.
4. 5.
a. a. a. a. a.
b. b. b. b. b.
c. c. c. c. c.
d. d. d. d. d.
Totals Add the columns for a, b, c, and d Your lowest scored column is your dominant style.
Work-Style Diversity
Four main styles Analytical Driver Amiable Expressive
Each style is critical to your mission
My Score Sheet
1.
2.
3. 4. 5.
a. a. a. a. a.
4 4 3 4 4
b. b. b. b. b.
3 2 1 2 2
c. c. c. c. c.
2 3 4 3 3
d. d. d. d. d.
1 1 2 1 1
Analytical
Does the job correctly Likes facts and figures Focus on steps and objectives Seeks logical explanations Needs structure, order and rules Works independently
Driver
Punctuality
Speedy work environment
Tardiness
Excuses
Amiable
Works cooperatively
Likes people and fairness Focuses on process Seeks informality Enjoys teamwork
Popularity Closeness
Affirmation
Kindness Caring Happy work environment
Expressive
Focuses on hunches
Needs stimulation Chafes under structure, order and rules Risk taker
Lack of enthusiasm
Waiting
Indecision
Convention Tradition Rules and regulations
Generational Diversity
People resemble their times more than they resemble their parents
Veterans 1922-1943 Baby Boomers 1944-1960 Gen Xers 1961-1980 Nexters 1981-
Current events Economy Heroes Music Movies and television Politics Business and management styles
Veterans: 1922-1943
Core Values Dedication/sacrifice Hard work Conformity Law and order Respect for authority Patience Delayed reward Duty before pleasure Adherence to rules Honor
Veterans 1922-1943
Shared Culture:
Kewpie Dolls Mickey Mouse Flash Gordon The Golden Era of Radio
Veterans 1922-1943
Workforce Assets:
Veterans 1922-1943
Workforce Liabilities:
Dislikes Ambiguity and
Change Reluctant to Buck the System Uncomfortable with Conflict Reticent to disagree
Your experience is greatly respected here. It is valuable to the rest of us to hear what has worked and not worked in the past. Your perseverance is valued and will be rewarded. Teach me!
Optimism Team Orientation Personal Gratification Health and Wellness Personal Growth Youth Work Involvement
Slinkies TV Dinners Laugh-in Hula Hoops The Mod Squad Peace Sign
Ed Sullivan Show Quonset huts Fallout shelters Poodle skirts and Pop Beads
Service Oriented Driven to Achieve Willing to Go the Extra Mile Very Good at Relationships Wants to Please Good Team Players and Team Builders Likes Group Training
Uncomfortable with Conflict Not naturally budget-minded Reluctant to Go Against Peers May put Process ahead of Results Overly Sensitive to Feedback Judgmental of those who see things differently Self-centered
Youre very important to our Success. Youre valued here. Your Contribution is Unique and Important. We need You. I Approve of You. Youre Worthy!
Very Adaptable Techno-literate Independent Un-intimidated by Authority Good Multi-tasking ability Creative Focused on the Future
Do it your way! Weve Got the Newest Hardware and Software and here it is. There arent a lot of rules here. Were not very corporate. We have almost no staff meetings. Do it your way again!
Optimism Civic Duty Confidence Achievement Sociability Morality Street Smarts Diversity
Pogs American Girl Dolls Oprah and Rosie The Spice Girls The X Games
Nexters 1981Workforce Assets: Collective Action Optimism Tenacity Heroic Spirit Great Multitasking abilities Technologically savvy
Youll be Working with Other Bright, Creative and Interesting people. Your Boss is in his (or Her) Sixties. You and your Co-workers can help turn this Organization Around. You Can Be a Hero Here. Let Me Teach You!
While watching this video write down an incident in your workplace where generational differences interfered with the work Share with the group
Building Bridges of Communication in the workplace Esprit de Corp Fellowship A Support Network More Focus on the Mission Less Employment Turnover
Workplace Communities
Workplace communities increase channels of communication which in turn lower stress and decrease negativity. Build these communities!
Work/Team Groups Recreation Association Sport Clubs Union Support Award Programs and Lunches Informal Trainings Newsletter Clothing, coffee mugs, work toys and Tzachkes
Decreased Performance Increased Turnover Decreased Ability to Recruit Increased Grievances and Complaints Decreased Ability to Manage Leave Programs Increased Violence in the Workplace
Always we hope someone else has the answer. Some other place will be better. Some other time it will all turn out. This is it. No one else has the answer. No other place will be better, and it has already turned out. At the center of your being you have the answer Search your heart and see the way to do is to be.