Documentos de Académico
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Documentos de Cultura
ETHICAL MANAGEMENT
Major Topics
Ethics Defined Trust and Total Quality Values and Total Quality Integrity and Total Quality Responsibility and Total Quality Managers Role in Ethics Organizations Role in Ethics Handling Ethical Dilemmas Ethics Training and Codes of Business Conduct Models for Making Ethical Decisions Beliefs versus Behavior: Why the Disparity?
Ethics Defined - 1
Ethics is the study of human behavior within a moral context. Morality refers to the values that are subscribed to and fosters by society in general and by individuals within the society
Ethics attempts to - apply reason in determining rules of human behavior that translate morality into everyday behavior. Ethical Behavior It is that which falls within the limits prescribed by widely accepted moral values.
Ethics Defined - 2
Guidelines for Determining Ethical Behavior
A persons behavior can be well within the prescribed limits of the law and still be unethical.
Blanchard and Peale suggest the following 5 Ps which help managers and employees make ethical choices in the work place. Purpose Individuals see themselves as ethical people. Pride Individuals apply internal guidelines & have self-esteem. Patience Individuals believe right will prevail in the long run. Persistence Individuals are willing to stay with an ethical course of action. Perspective Individuals take the time to reflect and are guided by their own internal barometer to take ethical decisions.
Ethics Defined - 3
Factors That Influence Ethical Behavior
Managers in a total quality setting need to understand the factors influencing a persons behavior.
L.K.Trevino suggests 3 personality measures that can influence a persons ethical behavior:
Ego strength Ability to undertake self-directed tasks. Machiavellianism Extent to which a person will attempt to confuse others. Locus of Control The perspective of people concerning who or what controls their behavior.
Ethical Behavior builds trust and trust is an essential ingredient of total quality.
In attempting to build trust in the workplace, managers should take the initiative.
Fig 1. Elements of Total Quality that depend on Trust
Do the right thing Do things correctly Accomplish tasks thoroughly and completely Finish work on time Keep promises.
Accepting responsibility helps build trust, integrity, and all other elements of ethics.
Creating an internal environment that promotes, expects and rewards ethical behavior.
This can be achieved by establishing policies and practices promoting the atmosphere.
Organizations should set an example for their employees. This motivates them to be ethical.
Ethical behavior and the rationale for it can be taught. In ethics training:
Stimulate discussion Facilitate, dont preach Integrate ethics training Highlight practical applications
Few examples of the topics that are widely addressed in corporate-sponsored ethics training programs are
Categorical Imperative Model black-and-white model Full Disclosure Model functional criterion Doctrine of Mean Model Average between 2 extremes Golden Rule Model Do unto others as you would have them do unto you Market-Ethic Model Any legal action that promotes profitability-ethical Organizational Ethic Model Loyalty to organization Equal Freedom Model Organizations have freedom to behave Proportionality Ethic Model World is so complex, decisions are not clear Professional Ethic Model Principle of peer review
Self-Interest/Self-Protection Conflicting Values Tangible/Intangible Immediate Deferred Making Ethics Tangible and Immediate
Questions/Queries