Plan & Planning Tools

Introduction
Plan Planning Types of Planning Planning Tools Introduction to Organization (PTCL) Historical Background Mission Statement Planning Tools Using in PTCL Probability Theory Merits of the Organization Demerits of the Organization Recommendations

Plan
Documents that outline how goals are going to be met including resource allocations, schedules, and other necessary actions to accomplish the goals.

Planning
A process that involves defining the organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive stet of plans to integrate and coordinate organizational work.

Types of Planning
Strategic Planning Operational Planning Short Term & Long Term Specific & Directional Planning Frequency of Use Standing Plans

Strategic Planning Tools

Forecasting Budgeting Scheduling Break Even Analysis Benchmarking

Introduction to Organization

Pakistan Telecommunication Co. Ltd.

Historical Background
1947: Post and Telegraph department establish 1962: Pakistan telegraphs and telephone department 1995: about 5% of PTCL assets transferred to PTA, FAB arid NTC 1996: PTCL formed listed on all stock exchanges of Pakistan 1998: Mobile and internet subsidiaries established 2000: Telecom policy finalized 2003: Telecom deregulation policy announced 2005: Privatization (49%)

Mission Statement
To lead telecom operator in Pakistan ensuring customer satisfaction using state of the art, technology with a view to shareholders value

Organizational Chart

Chairman
DG HR DG Finance DG Development DG Operations

Director HR

Director Finance

Director Development

Director Operations

GM/s HR

GM/s Finance

GM/s Development

GM/s Operations

Manager/s

Manager/s

Manager/s

Manager/s

HR Staff

Finance Staff

Development Staff

Operations Staff

Planning tools used in PTCL

Budget Probability Theory Scheduling PERT Network Analysis

Planning tools used in PTCL

Budget
A budget is a numerical plan for allocating resources to specific activities e.g.

Description Domestic International Telex Telegraph

2003 47,177,699 19,140,979 66,318,678 91,069 66,409,747 16,887 66,426,624

2004 42,926,228 18,988,400 61,884,628 139,209 62,023,837 16,891 62,040,728

Planning tools used in PTCL

Probability Theory
Probability means expectation of a particular situation. Every organization makes their expectation of different things e.g. expected rate of future salaries, number of skilled employees, etc. Expected rate of increase per annum in future salaries 8%. Expected rate of return per annum on investments by funds 10% Actual return on investments Rs. 3,310,530 thousand Indexation of pensions 5%. Expected withdrawal rate based on Experience.

Merits of the Organization

Organized Balance Organizational Resources Assistance in Purposeful & Orderly Activities Prediction of Future & Achievement

Merits of the Organization

Free Local Call of in Ramadan

Demerits of the Organization

Delays Action Inefficient Complaint Department Wrong Billing Network Capacity

Complaint Cases

Recommendations
Immediate Response to the Customer Increase Network Capacity Improve Complaint Department Proper Billing to the Customer