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SETTING OBJECTIVES
AND
PERFORMANCE COUNSELLING
HISTORY
Trait evaluation
Confidential reports Evaluation against set objectives Individual Dyads Groups/teams Organisation/SBUs
INVIDUAL PERFORMANCE
=
ABILITY x MOTIVATION x ORGANISATIONAL SUPPORT
CHANCE FACTORS
ENVIRONMENTAL FACTORS
FACTORS OF PERFORMANCE
While we set objectives in the beginning of the year, flexibility to fine tune the objectives is required to cater to changing situations
MANAGING PERFORMANCE
Define PlanMonitor
Who plans performance Performer With the help of supervisor
Context of orgnisational plans On the basis of previous performance Using benchmark wherever possible
SMART CRITERIA
Specific observable
Measurable qualitatively and quantitively Accountable my own (not departmental) Realistic stretched but not beyond reach Time bound having start and end times
SMART CRITERIA
SALES FROM Rs 2 CRORES TO Rs 3 INCREASE IN SALES OF ABC IN THE SALES OF ABC FROM Rs 2 CRORES TO SALES CRORES OF ABC IN THE FROM WESTERN Rs 2 CRORES REGION TO WESTERN REGION FOR THE YEAR SALES OF ABC FROM Rs 2 CRORES TO Rs 3 CRORES FOR THE YEAR 2002-03 Rs 3 FOR CRORES THEIN YEAR THE 2002-03 WESTERN 2002-03 Rs 3 CRORES IN THE WESTERN REGION FOR THE YEAR 2002-03 REGION
Who are my customers ? What are their needs ? What are the gaps ? set objectives. Eg. Cheque preparation times, MTBF, MTTR etc.
What were observable lapses in the past year ? How could they be addressed them this year (strategy) ? What could be my role ? set objectives. Eg. Ticket arrangements, transport arrangements,Report preparations, Uniform, sweets, calendar distribution, etc.
Don'ts Starting off with a comment on behaviour Attending to phone calls Passive listening Criticising, being judgmental Suggesting a problem Suggesting the cause Advising Directing, making a fixed plan Promise of general help Assumptions Showing haste to end the meeting
PERFORMANCE COUNSELLING
STATEMENTS THAT SWITCHES THE APPRAISEE OFF Your work is not good ;You are not punctual evaluative descriptive Because of you, our department is getting a bad name focused on personbehaviour I feel/understand that you dont cooperate ;I am not sure if you are serious about the assignment that I gave you Impressiondata based Dont waste companys money by making so many customer visits prescriptiveSuggestive I received a complaint from Suresh that you delay work; I am getting fed up of the complaints I receive for your department based on what others saybased on your views Your IQ seems to be low, besides your height and complexion are irritating Focused on behaviour that is difficult to change Focused on modifiable behaviour