Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Definition
Operations: A function or system that transforms inputs in to outputs of greater value.
INPUT
Material Machines Labor Management Capital Feed Back Requirements Transformation Process OUTPUT Goods Services
Feed Back
Physical Locational
as in manufacturing process as in transportation or warehouse operations Exchange as in retail operations Physiological as in health care Psychological as in entertainment Informational as in communication
Scientific Management
Human Relations
Elton Mayo Abraham Maslow Frederick Herzberg Douglas McGregor George Dantzig Remington Rand Operations Research group Joseph Orlicky, IBM and others
Operations Research
Linear programming Digital computer Simulation, waiting line theory, decision theory, PERT/CPM MRP, EDI, EFT, CIM
Quality Revolution
JIT ( Just In Time) TQM (Total Quality Management ) Strategy and Operations Business Process Reengineering ( BPR )
1970s 1980s
1990s
Taiichi Ohno (Toyota) W. Edwards Deming, Joseph Juran Wickham Skinner, Robert Hayes Michael Hammer, James Champy
Globalization
World Trade Organization, European Union and other Trade Agreements Internet, WWW, ERP Supply Chain management, E-commerce
1990s
Internet Revolution
ARPANET, Tim Berners-Lee SAP, i2 technologies, Oracle, Peoplesoft Amazon, Yahoo, eBay and others
Business
B2B Commerceone.com
B2C Amazon.com
Consumer
C2B Priceline.com
C2C eBay.com
Strategy
Strategy is a common vision that unites an organization, provides consistency in decisions and keeps the organization moving in right direction. Strategy formulation consists of four basic steps; 1. 2. 3. Primary Task: What is the firm in the business of doing?
Core Competencies: What does the firm do better then any one else? Order Qualifiers and Order Winners: Order qualifier: What qualifies an item to be considered for purchase? Order winners: What wins the order? Positioning: How will the firm compete?
4.
Competitive Priority
Competing Competing Competing Competing
on on on on
Products and Services a) Make To Order ( MTO ) b) Make To Stock ( MTS ) c) Assemble To Order ( ATO ) Process and Technology a) Projects eg; Ship/ Aircraft b) Batch production c) Mass production d) Continuous production
Services:
a) Professional services eg; Doctor, C/A b) Service shop eg; Beauty parlor c) Mass services eg; Retail stores d) Service factories eg; Electricity supply
Strategic Planning
Mission and Vision
Corporate Strategy
Marketing Strategy
Operating Strategy
Financial Strategy
Changing Corporation
Characteristics 20th century corporation 21st century corporation
Organization Focus Style Source of strength Structure Resources Operations Products Reach Financials Inventories Strategy Leadership Workers Job expectations Motivations Improvements Quality
The Pyramid Internal Structure Stability Self-sufficiency Physical assets Vertical integration Mass production Domestic Quarterly Months Top-down Dogmatic Employees Security To compete Incremental Affordable best
The web External Flexible Change Interdependencies Information Virtual integration Mass customization Global Real-time Hours Bottom-up Inspirational Employees, free agents Personal growth To build Revolutionary No compromise
Trends in Operations
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Global market, global sourcing, global operations. Virtual companies Greater choice, more individualism Emphasis on service Speed and Flexibility Supply chains Collaborative commerce (c-commerce) Technological advances Knowledge Environmental and social responsibilities