1

Chapter 1 Business Communication Foundations

Business communication is a transactional giveand-take relationship between sender and receiver.

Chapter 1 Krizan Business Communication 2005 2

Effective business communications help people to

Get jobs and promotions Be productive
Chapter 1 Krizan Business Communication 2005 3

Communications help individuals to

Provide leadership by relating well to others Assure organizations success
Chapter 1 Krizan Business Communication 2005 4

Successful businesses must foster excellent communication skills

Within their organization Between their organization and outside sources

Chapter 1 Krizan Business Communication 2005 5

Successful business communication includes:

Receiver understanding Receiver response Favorable relationship Organizational goodwill
Chapter 1 Krizan Business Communication 2005 6

Businesses send and receive different types of messages:

Internal and external Formal and informal
Chapter 1 Krizan Business Communication 2005 7

Internal business communication flows:

Vertically Horizontally Through a network

Chapter 1 Krizan Business Communication 2005 8

External communication flows between:

A company and outside groups

Chapter 1

Krizan Business Communication 2005

Formal communication can be written or oral.

Chapter 1

Krizan Business Communication 2005

10

Informal communication can be business or non-business related.

Chapter 1

Krizan Business Communication 2005

11

Components of communication process model are

Sender Message
Chapter 1 Krizan Business Communication 2005 12

More components
Receiver Feedback Barriers
Chapter 1 Krizan Business Communication 2005 13

The Communication Process Model

Chapter 1

Krizan Business Communication 2005

14

Role of message sender includes:

Selecting message type Analyzing receiver Encouraging feedback Removing barriers
Chapter 1 Krizan Business Communication 2005 15

Message receiver must:

Listen and read carefully Be open to different senders
Chapter 1 Krizan Business Communication 2005 16

Message receiver should

Take notes Provide feedback Ask questions
Chapter 1 Krizan Business Communication 2005 17

Message sender assures feedback by

Asking for response Assisting receiver to respond
Chapter 1 Krizan Business Communication 2005 18

Barriers interfering with communication are

Word choice and grammar Message appearance
Chapter 1 Krizan Business Communication 2005 19

Other barriers are

Sender appearance Cultural bias

Chapter 1

Krizan Business Communication 2005

20

Which of these concepts could you apply to your own career goals?

Chapter 1

Krizan Business Communication 2005

21