EMPLOYEE SATISFACTION

AT METLIFE IN SURAT

Research Methodology
Submitted to Hormaz Patel

The Surat People’s Co-op Bank College of Business Administrat

03/05/09
Udhna
 Presented by
2

 Tulsiram B. Parihar
46
 Ankit R. Mevada

37

03/05/09
 Problem of Research
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 Employees are not satisfied in the MetLife at

the Surat branch.
 Employees are not satisfied with salary
 Employees are not satisfied with benefits
 Employees are not satisfied with bonuses
 Employees are not satisfied with workload
 Employees are not satisfied with flexibility of
work hours
 Employees are not satisfied with working
environment
 Leadership quality of superior is not good
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 Objective of study
4

 To find out satisfaction of the employees

 To know the category describe according to their
job
 To know how manager leading their agency
 To know different department and in that each
department how many manager are worked

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 Benefits of study
5

 Researcher will know about employee

satisfaction.
 With the help of research MetLife
concludes the training and seminars
program to employees.
 According to the best describe the job
employee can replaced .
 By research researcher will know that
how subordinates are fell about the
superior.
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 Research design
6

 Study had defined lots of problem so

that researcher selects the
exploratory research design.

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 Data collection and
7 sampling
 In research that RESEARCHER are collected
the data from MetLife Surat Branch,
 MetLife India Insurance Co. Ltd
301 and 310, 21st century Bldg,
Nr. Empire State Bldg and WTC,
Above Sankalp Rest, Ring Road,
Surat – 395002

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 Data collection and
8 sampling

qTool are used to collected the data is

questionnaire
 Method sampling that is select census

survey of MetLife Surat branch

(employees).
 Sampling size of the research are 50

employees
 Sampling area is office of MetLife in the

surat(ring road) 03/05/09

9

Data Analysis
and
Interpretation
03/05/09
 Q.1 SELECT YOUR DEPARTMENT THAT
CURRENTLY WORKING?
10
 Purpose: to know how many employee are working different
department.

Interpretation:- 64% of employee are worked as sales department,

20% of employee are marketing department, rest of 16% are
operation, training, it and others.

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 Q.2 what category BEST describe your
job?
11
 Purpose: to find out that how many employees will worked as manager,
professional, technical, sales representing, administrative staff, group leader,
and customer services.

Interpretation:- as a research researcher found that 26% of employees

are manager, 20% are group leader, 16% are customer services, and
rest of 38 % are worked as technical, sales representative,
administrative staff and other. 03/05/09
 Q.3 How long has employees worked
at MetLife?
12
 Purpose: To know how many employees are joined at MetLife.

Interpretation:- as researcher found that 40% of employees are

joined the branch less than 3 months, 20% of employees are joined the
branch 3 months to 1 year,
32% of employees are joined the branch 1 year to 3 year, and rest are
joined at after 3 years 03/05/09
 Q.4 Rate the following statements:
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A. Salary: to find out satisfaction of employees for salary

Interpretation:- as researcher found that 38% of employees are very

satisfied, 48% are somewhat satisfied, 14% are neutral.

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 Q.4 Rate the following statements:
14

B. Benefits: Given by benefits of employees by the MetLife that

employees are satisfied or not.

Interpretation:- as researcher found that 40% of employees are very

satisfied, 38% are somewhat satisfied, 20% are neutral and 2% are
very dissatisfied.
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 Q.4 Rate the following statements:
15

C. Frequently and amount of bonuses: to know about the satisfaction

level of bonuses given by MetLife.

Interpretation:- as researcher found that 42% of employees are very

satisfied, 36% are somewhat satisfied, 16% are neutral and 06% are
somewhat dissatisfied.
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 Q.4 Rate the following statements:
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D. Connection between pay and performance: according to the performance

MetLife pay or not, employees are satisfied or not.

Interpretation:- as researcher found that 38% of employees are very

satisfied, 42% are somewhat satisfied, 18% are neutral and 02% are
somewhat dissatisfied.
03/05/09
 Q.4 Rate the following statements:
17
E. Job security: employee are feel to job secured or not.

Interpretation:- as researcher found that 32% of employees are very

satisfied, 32% are somewhat satisfied, 32% are neutral and 04% are
somewhat dissatisfied.
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 Q.4 Rate the following statements:
18

F. Workload: how much work load has been felled by employees of MetLife.

Interpretation:- as researcher found that 24% of employees are very

satisfied, 30% are somewhat satisfied, 38% are neutral and 04% are
somewhat dissatisfied, 04% are very dissatisfied.
03/05/09
 Q.4 Rate the following statements:
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G. Flexibility of work hours: finding out satisfaction level of work hours.

Interpretation:- as researcher found that 36% of employees are very

satisfied, 42% are somewhat satisfied, 14% are neutral, 06% are
somewhat dissatisfied,02% are very dissatisfied.
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 Q.4 Rate the following statements:
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H. Physical working environment: With physical working environment
employees are satisfied or not.

Interpretation:- as researcher found that 58% of employees are very

satisfied, 40% are somewhat satisfied, 02% are very dissatisfied.

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 Q.4 Rate the following statements:
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I. Opportunities for advancement: will given by advancement opportunities
employees are satisfied or not.

Interpretation:- as researcher found that 48% of employees are very

satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
03/05/09
 Q.4 Rate the following statements:
22
J. Opportunities to work on interesting projects: satisfaction level of projects
that given by MetLife.

Interpretation:- as researcher found that 30% of employees are very

satisfied, 54% are somewhat satisfied, 14% are neutral, 02% are
somewhat dissatisfied.
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 Q.4 Rate the following statements:
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K. Access to company – sponsored training and seminars: by conducting
training and seminars will employees are satisfied or not.

Interpretation:- as researcher found that 32% of employees are very

satisfied, 38% are somewhat satisfied, 18% are neutral, 04% are
somewhat dissatisfied.
03/05/09
 Q.4 Rate the following statements:
24
L. Ability to influence decisions that affect you: by taking decision of MetLife
that satisfied or not..

Interpretation:- as researcher found that 28% of employees are very

satisfied, 36% are somewhat satisfied, 32% are neutral, 04% are
somewhat dissatisfied.
03/05/09
 Q.4 Rate the following statements:
25
M. Opportunities to use new technology: to find out by using new technology
employees are satisfied or not.

Interpretation:- as researcher found that 34% of employees are very

satisfied, 34% are somewhat satisfied, 24% are neutral, 06% are
somewhat dissatisfied, 02% are very dissatisfied
03/05/09
 Q.4 Rate the following statements:
26
N. Communication to superior: to find out that employee of MetLife are satisfied
with communication to superior.

Interpretation:- as researcher found that 48% of employees are very

satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
03/05/09
 Q.4 Rate the following statements:
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O. Recognition received from our superior: by recognizing from employee to its
superior are satisfied or not.

Interpretation:- as researcher found that 48% of employees are very

satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
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 Q.5 what are your superior’s
leadership qualities?
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Interpretation:- as researcher found that 48% of employees are very

satisfied, 42% are somewhat satisfied, 06% are neutral, 04% are
somewhat dissatisfied.
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 Q.6 Your overall satisfaction
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Overall satisfaction of employees : Average of the rating question.

Interpretation:- as researcher found that 39% of employees are very

satisfied, 40% are somewhat satisfied, 17% are neutral, 03% are
somewhat dissatisfied and 01% are very dissatisfied.
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 Q.7 Your Manager
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A. Effectively leads the department

Interpretation:- as researcher found that 52% are strongly agreed

that managers effective leads the department, 42% are somewhat
agreed, 06% are said neutral.
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 Q.7 Your Manager
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B. Communication well with subordinates

Interpretation:- as researcher found that 60% are strongly agreed

that managers communicate well with subordinates department, 32%
are somewhat agreed, 08% are said neutral.
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 Q.7 Your Manager
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C. Recognizes good work

Interpretation:- as researcher found that 56% are strongly agreed

that managers are recognizes the subordinate good work , 40% are
somewhat agreed, 04% are said neutral.
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 Q.7 Your Manager
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D. Had good leadership qualities

Interpretation:- as researcher found that 60% are strongly agreed

that managers had good leadership qualities , 34% are somewhat
agreed , 06% are said neutral.
03/05/09
 CONCLUSION
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 Employees are satisfied in MetLife at the
surat branch
 Employees are satisfied in the MetLife at the
Surat branch.
 Employees are satisfied with salary
 Employees are satisfied with benefits
 Employees are satisfied with bonuses
 Employees are satisfied with workload
 Employees are satisfied with flexibility of
work hours 
 Employees are satisfied with working
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 RECOMMENDATIONS
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If MetLife will increase its benefits structure, the

sales of MetLife will increase by getting motivation
of monetary rewards.
By increasing opportunities of worked at new
projects given to employees they became more
completive so that satisfaction level was increased.
By taking survey of managers researcher found
manager had good leadership qualities, communicate
well with subordinates, effective leads the
department.
03/05/09
 BIBLIOGRAPHY
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 http://www.surveyconsole.com
 G.C.BERI

03/05/09