Maintenance and Facilities Management: Post Occupancy Evaluation

Dr Sr Md Yusof Hamid Building Surveying Department UiTM Perak

Introduction
Preiser et.al (1988) define Post Occupancy Evaluation (POE) as : "the process of evaluating buildings in a systematic and rigorous manner after they have been built and occupied for some time POE provides feedback of how successful the workplace is in supporting the occupying organisation and individual end-user requirements

Post Occupancy Evaluation

POE usually involves feedback from the building occupants, through questionnaires, interviews and workshops, but may also involve more objective measures such as environmental monitoring, space measurement and cost analysis. How do you feel when you live in this building? It is comfortable or is there any inconvenience thing to highlight?

Post Occupancy Evaluation

POE is a way of providing feedback throughout a buildings lifecycle from initial concept through to occupation. The information from feedback can be used for informing future projects, whether it is on the process of delivery or technical performance of the building Good feedback is an intrinsic part of good briefing and design of buildings.

Benefits of POE

Usability Concept :
Usability = user experience closer to the user user perceptions of the ease and efficiency it is not POE; is a continuing process it is not a project; is a time, place, context and situation bound concept; (Alexander ,2006)
Usability =positive successful design experience is product/service/ facilities - useful, compelling, attractive, easy to use - satisfying

( Elizabeth Rosenzweig ,2010)

Building Usability = buildings that are usable, accessible, enhance - user

experience.

describe -features will be used easily and efficiently during task completion. (Monica Jens,2008)

Usability ..determined by 3 key factors

Usability understanding the user experience of facilities

effectiveness whether users can achieve what they

want to do with the product

efficiency

how long their feelings and attitude towards the product it takes them to achieve it

satisfaction perception of the actual service received as compared to the service they expected (value of expectation).

A Tour of Malaysia Hospital

What did you see?
What I had in mind
Some issues of building usabilitywithout considering patient condition elderly/ disable / emotion factors

USABILITY..

Flexibility Accessibility Positive feeling Memo ability Functionality Practicality

Learn ability User friendly Achieve goals Reach ability Safety

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