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Hype with a Focus on Real
Pharma Business Applications!
2nd Annual
Digital Pharma
On the Cutting Edge of Integrating New Media and
New Marketing with a Focus on Regulatory Issues
OCTOBER 14-16, 2008 • THE WESTIN PRINCETON • PRINCETON, NJ
FEATURING TWO PRE-CONFERENCE WORKSHOPS HEAR FROM THE FOLLOWING PHARMA MARKETERS AND MORE:
WORKSHOP A WORKSHOP B
Marketing to Women Using Mobile Technologies to KEYNOTE ADDRESS
Who are Multitasking Support Behavior Change in
Digital Consumers Pharma Marketing Initiatives Social Networks in Health Care: Forgetting What you Know is the
First Step in Driving the Most Effective Marketing Campaign
Sam Trujillo Craig Lefebvre, PhD Joe Natale, Vice President, New Media,
Director of Marketing Professor of Social Media CHILDREN WITH DIABETES, INC., A JOHNSON & JOHNSON COMPANY
Women’s Health GEORGE WASHINGTON
BAYER HEALTHCARE UNIVERSITY KEYNOTE ADDRESS
PHARMACEUTICALS
Laying the Groundwork for Engagement in Social Media
Cheryl Ann Borne Craig Audet, Vice President, US Regulatory Affairs Marketed Products,
Director of Pharmaceutical Marketing
SKYSCAPE SANOFI-AVENTIS
Pharma
and pushes it forward into the Digital Era.
This event strives to bring the industry
into the next generation of marketing
and media.
This conference is designed for pharmaceutical, biotechnology, In October 2007 Digital Pharma caught lightning in a bottle
specialty pharma, generic, medical device, and additional healthcare and brought Web 2.0 to center stage for an enthusiastic
colleagues whose responsibilities include: industry audience that turned out like no other Exl event in
2007. One year later we bring you an evolved set of topics
• Marketing & Sales that goes beyond asking “What is Web 2.0?” and explores in
• Digital Marketing depth the questions: What are We Doing With It?, and What’s
• Relationship Marketing Next? This conference provides a forum to propel pharma
• eBusiness/eMarketing marketers, out of the hype, confusion and overused clichés
• Integrated Solutions surrounding technology’s immense impact on communica-
• Advertising & Promotion tion. Not only do we have a packed agenda of case studies,
• DTC Marketing highlighted by Joe Natale, VP of New Media at J&J’s Children
• Brand Management with Diabetes, Inc., but we also are proud to showcase a full
• Product Management morning of the regulatory updates that you have asked for,
• eDetailing featuring Craig Audet, VP of US Regulatory Affairs, Marketed
• ePromotions Products at Sanofi-Aventis.
• eBusiness
• Internet Communications As demonstrated at the inaugural conference, Digital Pharma
• Information Technology brings together a tremendous cross section of delegates
• Information Systems from throughout the industry, including those from Mar-
• Strategic Planning keting/eMarketing, Brand Teams, eBusiness, Regulatory,
• Project Management Knowledge Management—a group representing the many
• Special Projects job functions that intersect within the use of technology in
• Customer Service this fast moving age.
• Privacy Officers
• Regulatory Affairs We welcome you to join us as we explore the cutting edge of
Digital Marketing!
This program will also be of interest to:
Vendors, agencies, consultants, and other organizations that specialize in Best,
Pharmaceutical Interactive Marketing
12:00 Luncheon for Workshop A Attendees Craig Lefebvre, PhD Cheryl Ann Borne
Professor of Social Media Director of Pharmaceutical Marketing
1:00-4:00 Pre-Conference Workshop B GEORGE WASHINGTON Skyscape
UNIVERSITY
Using Mobile Technologies in Pharma Marketing Initiatives to
Support Behavior Change in Key Stakeholders 4:30 Workshop Day Concludes
PART ONE
• How mobile is increasing compliance and persistence and ways to make the most of it
for your brand or initiative
• The value of mobile technology is simple: it enables companies to do more for less.
• Where these technologies are headed in the future and how to implement them now
to be ready
Joe Natale, Vice President, New Media, CHILDREN WITH DIABETES, INC.
A JOHNSON & JOHNSON COMPANY 10:45 Making Online Programming “More Clear” even
when Running Highly Integrated Programming such
About the Company as TV, Radio, Print and Online.
Children with Diabetes, Inc. (CWD) operates one of the most established, well- We need to transition from executing online programming with “hope” to executing with
trafficked online diabetes communities through www.childrenwithdiabetes. “confidence.”
com. Online since 1995, CWD currently has 25,000 visitors daily. The company To do this marketers must be willing:
promotes the Quilt for Life diabetes awareness project, and hosts Friends for • To learn about more about the space in order to reach and engage consumers
Life conferences to provide education and support for children with diabetes • Fit the online programming into the traditional pharma metrics such as SOV, reach and
and their families. In March of 2008 CWD joined the Johnson & Johnson Family frequency
of Companies as part of the Diabetes Franchise. • Measure the results and optimize in order increase the likelihood of a positive ROI
Track A Track B
1:15 Sizzle & Substance: How to Make a Lasting Impressing 1:15 Patient-Pharma Web 2.0: Safe Social Media that
with Interactive Marketing Supports The Patient Journey and Builds Brand Equity
• Focus on the substance behind the sizzle – understanding how people, and more With Patients and Physicians
importantly patients, process and act on information. • By focusing on what patients are asking for and adding meaningful patient support initiatives,
• Explore how educational theories and adult learning principles combined with interac powerful Web2.0 sites can be built which offer patients a unique connection to your pharma
tive design principles can create interactive experiences that are both effective and brand
memorable. Using a case study approach, we will cover the following: • Learn how to build Social Media sites for patients that avoid the frustrations of unconstrained
»» Techniques to make a lasting impression dialogue and allow the patients, doctors and Pharma to build new trust, value and brand
»» Ways to improve comprehension loyalty from the unique tools that only Web 2.0 brings
»» How to use interactivity and multimedia effectively
Michael Ball, VP Marketing and Product Management, INFOMEDICS INC.
Barbara Pagano, SVP, HEALTHED INTERACTIVE
2:00 How do DTC Marketers Reach New Consumers and 2:00 Using Technology to Connect Marketing + Sales
Patients? Is it Via New Media or New Marketing or Both? • Examples of new + improved HCP technologies in the marketplace
Never before have consumers and patients had so much information at their disposal to research and • Analyze the best new channels for your business - and ensure they are right for your
talk about health care treatments. This comes at a time when pharmaceutical companies are also customers
facing new environmental challenges while being in the media spotlight. • Learn how to manage multiple channels and integrate them to provide superior
• Meet the new consumer customer value and Sales Representative Effectiveness
• Who has the power now?
• The marketing environment surrounding pharma products Mike Fowler, Virtual Sales Manager, ELI LILLY & CO.
• Is DTC marketing stuck in Web 1.0?
• It’s engagement not impressions that matter to empowered consumers
• The barriers that most pharma companies face and how to overcome them RAVE REVIEWS FROM PAST DIGITAL PHARMA ATTENDEES:
• Measuring your programs on the Internet: the tools are there “Digital Pharma is the place to go if you want to learn the latest in digi-
• Even physicians are turning off pharma messages tal trends from your peers and leaders in the industry. All the informa-
• Build capabilities NOW or it will be too late tion presented last year was extremely high quality.”
Richard Meyer, Senior eMarketing Manager, MEDTRONIC -Paul Hunter, Product Director, SHIRE
BLOGGER, “THE WORLD OF DTC MARKETING”
Case Study
3:15 The I’m Too Young For This! Cancer Foundation 3:15 A Strategic Overview of Why We Should Care About
A TIME Magazine Best 50 Website for 2007, the I’m Too Young For This! Cancer Foundation, is a Managing our Marketing Technology Knowledge and
pioneering, survivor-led advocacy, support and research organization working exclusively on behalf How to Achieve This
of survivors and care providers under the age of 40. Our mission is to end isolation and improve qual- • What is to be gained and lost by managing this knowledge?
ity of life for young adults affected by cancer. Hear how we accomplish this by: • How can we shift our culture to do this effectively?
• Serving as a global support community that provides ‘one-stop’ access to hard-to-find • How do we go about starting this process?
resources, peer support and social networks • How to tactically go about collecting knowledge and formatting it for ease of retrieval
• Educating providers about the unique issues facing this population • Options for integrating the lessons learned into program briefings
• Using social media in a patient centric world and using vertical affinity marketing to • Being specific with vendors/agencies about what you do and do not want
identify need and improve health outcomes • Debriefing the team, collecting knowledge and adding it to the knowledge base
• Analyzing the best opportunities to leverage all this
Matthew Zachary, Founder & Executive Director, I’M TOO YOUNG FOR THIS!
CANCER FOUNDATION William Kenderdine, Global eMarketing Project Manager, ASTRAZENECA
Main Conference-Day One WEDNESDAY, OCTOBER 15TH, 2008
INTERACTIVE ROUNDTABLE DISCUSSIONS 1. Web 2.0 for Pharma: More Hype Than Substance?
2. Lessons Learned from 10 Years of eMarketing
4:45 Participate in the opportunity to discuss key issues 3. Raising Questions for Digital Pharma’s Day 2 Regulatory Focus
impacting Digital Pharma Executives off-line in our 4. Can Digital Marketing Save DTC?
new interactive roundtable sessions. 5. A Data Driven Approach to Digital Marketing
6. Building Digital Relationship Management Capabilties
8:45 Chairperson’s Recap of Day One • Move forward in stages order to identify & address unanticipated issues, and to gain
experience & comfort with environment
Keynote Address! Regulatory Update • Progress with caution, but progress nonetheless, to fuller engagement
9:00 Laying the Groundwork for Engagement in
Social Media Mark Gaydos, Senior Director, US Regulatory Affairs Marketed Products, SANOFI-AVENTIS
• Some important facts & statistics related to online healthcare information
• Reasons pharma needs to engage in Web 2.0
• A few key questions companies must answer before engaging in Web 2.0 10:30 Networking & Refreshment Break
• Once the commitment is made, important decisions must be made
• What has the FDA (not) said?
• What steps can a company take to get started? Regulatory Forum
11:00-12:30
Craig Audet, Vice President, US Regulatory Affairs Marketed Products, SANOFI-AVENTIS An Open Forum to Discuss Various Aspects of
Regulatory and Legal Concerns with Social Media
Regulatory Case Study • Regulations and laws that may be applied to social media
9:45 Mobilizing Your Company for More Complete Web 2.0 • Identifying the regulatory and legal risks in social media
Engagement • How to work with your regulatory and legal counterparts
• Establish a cross-functional (Communications, Legal, Marketing, Medical, Regulatory, • Mitigating risk in the world of Web 2.0
Safety) team dedicated to digital media/new customer channels
• Non-Marketing team members must think like their Marketing colleagues - consider Cynthia Phillips, Director, Regulatory Affairs, SHIRE HGT
full range of possibilities Alan Minsk, Attorney, ARNALL GOLDEN GREGORY LLP
• Identify the initiatives your company wants to pursue, and include a clear business
rationale and objectives
• Gain senior management approval of proposal for each initiative that anticipates and 12:30 Luncheon
addresses regulatory and other potential risks
Main Conference-Day Two THURSDAY, OCTOBER 16TH, 2008
Track A Track B
1:30 Strategic Considerations in Crisis Response in an Era Panel Discussion
of Social Media 1:30 The Future of Marketing: Where “e” is
• The viralization of Crisis - How Social Media have changed the landscape for crisis response and indistinguishable from the Old Channels
why you need to change with it. • Can Pharma adapt Web 2.0 into its Marketing Plans?
• The Need for Speed - How to develop systems that offer you integrated issues monitoring and • What are the main reasons Pharma is so far behind the curve?
crisis response tools for almost no investment • Taking the Pulse on Pharma’s ability to integrate Web 2.0 into a careful, compliant media mix.
• Crossing the line in a time of crisis - because there are no secrets in Web 2.0 - what not to do in a • What Pharma can learn from eMarketing in Other Industries; Making the most of a unique
social media environment opportunity to earn trust and communicate with customers from the inside-out
• Getting ahead of the curve - What to expect next? • Best practices and trends in the eMarketing arena
Mark Senak, Blogger; Eye On FDA, Senior Vice President, FLEISHMAN-HILLARD MODERATOR:
Robert Fleming, President/CEO, eMARKETING ASSOCIATION
PANELISTS:
GROUP DISCOUNTS AVAILABLE! Jennifer Korch, Senior eMarketing Manager, BAYER HEALTHCARE PHARMACEUTICALS
Register 3, the 4th attends free Kevin Nalty, Director, Strategic Web Communications, MERCK & CO.
Richard Meyer, Senior eMarketing Manager, MEDTRONIC and Blogger, “THE WORLD OF
DTC MARKETING”
2:15 Can eMarketers Make a Business Case? How to Sell 2:15 The Opening of a Whole New World: Digital
Ideas Inside a Company Relationship Marketing Programs
• Making the case: getting executive buy-in and operating in a system that is slowly • How the very nature of the new channels has created a range of new tools, approaches
“getting it” and models
• Why Pharma has no choice but to join the rest of industry and fully incorporate Digital • Behavior models and its relevance in pharma markets
into its internal and external communications • What we’ve learned so far about using social communication to build consumer and
• Keeping up with technology and understanding how to utilize and leverage it to physician groups
improve the way we do our jobs
3:30 Measuring and Enhancing the Value of Web 2.0 Tools 3:30 The Rapidly Changing Context Of Information And
Being Used by Pharma Knowledge Management Functions In Biopharma:
• Allocation of Digital Pharma Budgets: Determining which interactive media have the Building Intelligence
largest impact on your brands and how to add incremental value through integration • Understanding cultural and global differences in information management
to extend reach • Innovating with software as a service while maintaining security and IT alignment
• Test to prove the concept and prepare to scale-will it provide the ROI necessary to forever alter • Recruiting specialists in new KM and health informatics fields
media spend? • Establishing content management systems for collaboration
• What metrics are currently in place and how will they change as our Marketing Programs • Collecting requirements and conducting business analysis for fast changing environments
change?
Tim Batchelder, Medical Information Communication System Specialist, EMD SERONO
Jayson Mercado
Division Head, Business Development
(212) 400-6236 | jmercado@exlpharma.com
2nd Annual
Digital
Pharma
Media Partners Four Ways to Register:
Fax: 888-221-6750
Mail: ExL Events, Inc.
555 8th Avenue, Suite 1703
New York, NY 10018
Phone: 866-207-6528
Online: www.exlpharma.com
On-site Price:
Corporate Rate: Conference Only $2095
Venue Information: Corporate Rate: Main Conference & Workshop $2395
Corporate Rate: Main Conference plus Two Workshops $2595
2nd Annual
Digital Pharma
On the Cutting Edge of Integrating New Media and The Original Event on
New Marketing with a Focus on Regulatory Issues Web 2.0 Strategy for
Pharma with Over 200
OCTOBER 14-16, 2008 • THE WESTIN PRINCETON • PRINCETON, NJ in Attendance!
Social Networks in Health Care: Forgetting What you Know is the First Step in
Driving the Most Effective Marketing Campaign The Tools of Digital Pharma: Know What they Are and How to Use
Joe Natale, Vice President, New Media, CHILDREN WITH DIABETES, INC., A JOHNSON & JOHNSON COMPANY them in an Integrated Fashion
Louis Sanquini, Director, Allergy Franchise, MEDA PHARMACEUTICALS
Laying the Groundwork for Engagement in Social Media
Craig Audet, Vice President, US Regulatory Affairs Marketed Products, SANOFI-AVENTIS An Open Forum to Discuss Various Aspects of Regulatory and Legal
Concerns with Social Media
Mobilizing Your Company for Fuller Web 2.0 Engagement Cynthia Phillips, Director, Regulatory Affairs, SHIRE HGT
Mark Gaydos, Senior Director, US Regulatory Affairs Marketed Products, SANOFI-AVENTIS
Marketing to Women Who are Multitasking Digital Consumers
Using Web 2.0 and ePharma as a BUSINESS TOOL; Not Because Sam Trujillo, Director of Marketing Women’s Health, BAYER HEALTHCARE PHARMACEUTICALS
They Are The Latest and Greatest Craze
Victor Alino, Senior eMarketing Manager, BAYER HEALTHCARE PHARMACEUTICALS
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