Subject: AP eBTax Issues Troubleshooting Doc ID: 559754.

1 Type: TROUBLESHOOTING Modified06-MARStatus: PUBLISHED Date : 2009 In this Document

Purpose Last Review Date Instructions for the Reader Troubleshooting Details

Applies to:
Oracle Payables - Version: 12.0.0 to 12.0.4 Information in this document applies to any platform.

Purpose
The purpose of this troubleshooting guide is to help on collecting the required information to troubleshooting eBTax issues and provide a summary of the known patches & issues.

Last Review Date

March 27, 2008
Instructions for the Reader A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details
1. Patchset level select patch_level from fnd_product_installations where patch_level like '%<product>%'; For example: select patch_level from fnd_product_installations where patch_level like '%AP%';

2. Form Version or Report version cd $<product>_TOP/forms/US strings -a <form executable name>* |grep -i '$Header' or cd $<product>_TOP/reports/US strings -a <report executable name>* |grep -i '$Header' For example: cd $AP_TOP/forms/US strings -a APXINWKB* |grep -i '$Header' 3. Packages versions SELECT owner, text FROM All_Source WHERE line = 2 AND name IN ( 'AP_APPROVAL_PKG' , 'AP_ETAX_SERVICES_PKG' , 'AP_ETAX_UTILITY_PKG' , 'ZX_TDS_CALC_SERVICES_PUB_PKG' , 'ZX_SRVC_TYP_PKG' , 'ZX_API_PUB' , 'ZX_TCM_PTP_PKG' , 'ZX_TRL_PUB_PKG' , 'ZX_TRL_MANAGE_TAX_PKG' , 'ZX_VALID_INIT_PARAMS_PKG' , 'ZX_GLOBAL_STRUCTURES_PKG' , 'ZX_CHECK_REQUIRED_PARAMS_PKG' , 'ZX_SECURITY' , 'ZX_TRL_DETAIL_OVERRIDE_PKG' , 'ZX_TRL_SUMMARY_OVERRIDE_PKG' , 'ZX_TDS_TAX_ROUNDING_PKG' , 'ZX_DEFAULT_AUTOMATION_PKG' , 'ZX_TCM_EXT_SERVICES_PUB' , 'ZX_TDS_TAX_LINES_POPU_PKG' , 'ZX_TDS_TAX_LINES_DETM_PKG' ); 4. RDA/ACT script Upload the RDA/ACT script showing all the JL and AP versions of code at your site. See Note 420427.1 Gen Ext/Pub All RDA Data Collection Test

5. IF the problem occurs in a form ==> Last query Login to the Oracle Applications. Open the form where the problem occurs. Reproduce the problem Choose Help -> Diagnostics -> Examine Select block=system and field=last query. Upload the script that appears in the Value field. 6. Debug tax log file Please set the following profile options at USER level. FND: Debug Log Module to % FND: Debug Log Enabled to Yes FND: Debug Log Level to Statement 6.1 Concurrent request (reports) a) Run the concurrent request. b) Upload the log and output files. cd $<product>_TOP/log cd $<product>_TOP/out Search for the request id. c) Upload the spool file of the following script: SELECT LOG.message_text message FROM FND_LOG_MESSAGES LOG, FND_LOG_TRANSACTION_CONTEXT CON WHERE CON.TRANSACTION_ID = '&con_request_id' AND CON.TRANSACTION_TYPE = 'REQUEST' AND CON.TRANSACTION_CONTEXT_ID = LOG.TRANSACTION_CONTEXT_ID ORDER BY LOG.LOG_SEQUENCE; See: Note 417238.1 Gen TAXMODUL-12 Ext/Pub How to obtain tax debug logfile when using application version 12 or higher Note 549867.1 How to read an eBTax Debug Log file, what to look for, common errors 6.2 Online processes (forms)

a) Open the forms and reproduce the error. b) The first piece of information you need to get is the AUDSID of the current form session. Go to Help->About Oracle Applications, you will find the AUDSID field, for example, the AUDSID is 227395. c) The query to get the debug log when audsid is found is as following: set linesize 1000 set heading of Via SQL Plus run the following query: select module||'.'|| message_text from fnd_log_messages where audsid = '&audsid' and module like 'ZX%' order by log_sequence; the message_text is the log information you are looking for. See: Note 417238.1 Gen TAXMODUL-12 Ext/Pub How to obtain tax debug logfile when using application version 12 or higher Note 549867.1 How to read an eBTax Debug Log file, what to look for, common errors 7. IF the problem is in the invoice validation ==> WORKAROUND a) Is the online invoice validation working? Can it be used as a workaround? b) Are you able to create the tax line manually? Can it be used as a workaround? 8. IF it's a data problem ==> APLIST Upload the aplist of an invoice with problem See Note 419773.1 (or Note 167000.1 ) for instructions about how to run the aplist. 9. IF it's a setup problem ==> Tax Setup Test Upload the E-Business Tax Setup Test Note 462877.1 E-Business Tax Tax Setup Setup Test 10. Forums available Forums:

http://myforums.oracle.com/jive3/index.jspa EBTAX http://myforums.oracle.com/jive3/category.jspa?categoryID=437 SLA http://myforums.oracle.com/jive3/category.jspa?categoryID=407 LE http://myforums.oracle.com/jive3/forum.jspa?forumID=1794 11. Setup & Diagnostics Note 456310.1 Gen CONFIGUR-12 Ext/Pub R12 Oracle E-Business Tax Configuration Note 549697.1 R12 Troubleshooting E-Tax setup when tax not automatically calculated on an Invoice Note 462877.1 E-Business Tax Tax Setup Setup Test Note 417238.1 Gen TAXMODUL-12 Ext/Pub How to obtain tax debug logfile when using application version 12 or higher Note 549867.1 How to read an eBTax Debug Log file, what to look for, common errors 12. Known patches Patch 5930529 (CONSOLIDATED ARU FOR CRITICAL ISSUES FIXED AFTER R12 RELEASE) Patch 6321366 (ENHANCE DEBUG MESSAGES RELATED TO ETAX INTEGRATION) Recommended patches for Rup3: Patch 6656723 (Cannot create manual tax and summary lines for a PO matched invoice) Patch 6634198 (NO HOLD BEING PLACED ON INVOICE WHEN MANUAL TAXES ARE OUTSIDE OF TOLERANCE AMT) Patch 6728127 (ZX REC NREC DIST INDEX VIOLATED WHEN CANCELLING MIGRATED INVOICE( Patch 6709478 (CAN'T CHANGE TAX DETAILS MULTIPLE TIMES FOR THE SAME ITEM LINE FOR PO MATCH) Recommended patches for Rup4: Patch 6837766 (DATA FIX FOR THE EVENT CLASS OPTIONS MIGRATION ISSUE IN RUP4)

13. Known issues Tax Calculation: @Note 462798.1 No Tax Calculated By Ebtax and No Errors Note 458550.1 Ebtax Payables could not calculate tax Note 471172.1 EBTAX Error Could Not Update Payable Information Note 551635.1 Invoice Validation Does Not Validate All Invoices Note 553754.1 Use Taxes Not Getting Calculated On Ap Invoices Note 554500.1 Unable To Allocate Tax In Ap Invoice Note 460865.1 Invoice Validation Error ORA-00001 ZX_LINES_DET_FACTORS_U1 violated Note 556212.1 After Installation RUP4 The System Does not Calculate Tax In AP, AR and PO Note 557169.1 Invoice Validation Error ZX_SRVC_TYP_PKG.CALCULATE_TAX ORA-01001 invalid cursor Accounts: Note 549569.1 Invoice Validation Errors ACCT INVALID Calculating Tax Note 549844.1 Cannot Correct Or Reverse Tax Dist Account Note 549864.1 Tax Allocations Charging Default Tax Account Note 549556.1 Incorrect Account In The Invoice Distributions PO Match: Note 549988.1 Po Match Comes Over As Exclusive Tax Lines Note 559750.1 Invoice Validation Error On Po Match Invoice Tax Details: Note 471297.1 Tax Details Not Updated In General Tab Note 553770.1 Is_tax_line_delete_allowed Error On The Tax Details General: Note 549502.1 Dist Variance Hold Incorrectly Released Note 471740.1 Cannot Assign A Long Tax Classification To Supplier Note 471912.1 Self-Assessed Tax Accounting Is Not Reversed Note 473674.1 Unable To Apply Offset Tax In Ap Transaction Note 551626.1 Change Tax And Distributions Out Of Balance Note 551561.1 The Operative Unit Cannot Be Assigned To The Tax Profile Note 553756.1 Self Assessed Tax Is Reclassed Incorrectly On Invoices Note 553586.1 Errors FRM-40105 FRM-41072 FRM-41076 When Entering Bank Information Note 557139.1 Integrating E-Business Tax With Oracle Receivables

For Location Based Tax. Reports: Note 470859.1 Use Tax Liablity Report Does Not Appear In Report Request Group Note 553780.1 Fdprep Error In Use Tax Liability Report How To Note 471302.1 How To Make The Supplier Tax Detail To Default? Note 452592.1 How to Apply Tax Rules During Tax Calculation Note 553209.1 How to Enter a 'Tax Only' Invoice? Note 473066.1 How To Setup Expert Tax Rules on eBTax?