Q: what is an invoice?

Ans :An invoice or bill is a commercial document issued by a seller to the buyer, indicating the products, quantities, and agreed prices for products or services the seller has provided the buyer. An invoice indicates the buyer must pay the seller, according to the payment terms. The buyer has a maximum amount of days to pay for these goods and is sometimes offered a discount if paid before the due date. Q: what is meant by effective listening? Ans: Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message is received. Q: why reports are written? Ans. The main purpose of a business report is fact findings and prepares the base for making
decision. Business reports bridges the gap between planning and implementation. Q: Define an organization. Ans: A social unit of people, systematically structured and managed to meet a need or to
pursue collective goals on a continuing basis. All organizations have a management structure that determines relationships between functions and positions, and subdivides and delegates roles, responsibilities, and authority to carry out defined tasks. Organizations are open systems in that they affect and are affected by the environment beyond their boundaries. Q: what is meant by mode of payment? Ans: . Mode of payment means by which a payment is made, such as cash, cheque, or credit card, telegraphic transfer or mail transfer, Money Order or Postal Order, Bill of Exchange, Promissory Note, Bank Draft. Frequency is with which a sum is paid, such as monthly, quarterly, or annually. Q: Define semantic barriers. Ans:

If the receiver does not understand the meaning attributed by the sender, miscommunication takes place. But when words are used for denotations alone, not much damage will be done. To overcome the semantic barrier to communication, the communicator should choose the precise and exact word that will carry the same meaning for the receiver in the given context
Q: Name the types of oral presentations. Ans: There are three types of oral presentations: 1. Impromptu (without any preparation) 2. Extemporaneous (speak from an outline but the whole material is not written) Scripted (every word is written, presenter speaks from manuscript)

Q: When does miscommunication take place? Ans: When decoder is not able to decode the message according to encoders expectations or message is distorted because of any problem in the channel miscommunication happens.