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CONDTON8 N CVL 8OCETY

ORGANZATON8 {C8Os_
Serbia, 2011
Republic of Serbia
GOVERNMENT
Office for Cooperation with
Civil Society
This survey is made possible by the support of the
United States Agency for International Development
(USAID) under the "Civil Society Advocacy Initiative"
program, implemented by the Institute for Sustainable
Communities (ISC). Attitudes and opinions expressed
herein are those of the authors and do not necessarily
reflect the views of ISC, USAID or the United States
Government.
%e survey was conducted by Civic nitiatives wit support from te Office for
Cooperation wit Civil Society of te Government of Serbia
Republic of Serbia
GOVERNMENT
Office for Cooperation with
Civil Society
Conditions in CSO, 2011


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8urvey Methodology
Realization:
Field survey was conducted in te period 24 July 30
September 2011
%arget Group:
Civil Society Organizations (CSOs) registered wit te
Business Register Agency (BRA) in 2010
%arget group
size:
13,375 CSOs
Sample size: 1,625 Civil Society Organizations
Sample type: Stratified random sample
Stratums:
Founding year and budget by Annual Balance Seet for
2010
Data collection
metod:
Face to face in CSOs premises. nterviews were
conducted by trained interviewers by means of
standardized questionnaire (average interview duration
65 minutes)
Survey venues:
67 municipalities in Serbia, 127 local community centers,
urban, periurban and rural areas
Statistical error:
2.43% for incidence occurences of 50%
2.22% for incidence occurences of 30%
1.99% for incidence occurences of 20%
1.46% for incidence occurences of 10%
1.06% for incidence occurences of 5%

Conditions in CSO, 2011


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Main Information and
Working Conditions
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!rimary activity area: % CSOs that specified the given area as primary
27%
23%
16%
10%
9%
6%
4%
3%
2%
0.7%
0.2
0.4
Social services
Culture, media and recreation
Environment
Education and researces
Law, Advocacy and Politics
Business and professional associations, unions
Healt care
Development and Housing
nternational cooperation
Religion
Pilantropic mediators and volunteering promotion
Not classified
CiviI society organizations whose primary areas of activities are
sociaI services, cuIture/media/recreation and environmentaI
protection account for more than 60% of registered CSOs
Conditions in CSO, 2011


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CSO locations by geograpic region
37
44
37
34
37
44
27
18
32
46
30
31
33
33
25
17
33
47
54
33
6
2
7
10
9
8
11
6
3
9
10
10 9
7
12
12
13
9
3
6
6
6
4
7 7
11
9
3
4
9
7
10 10 10
8
7
17
5
6
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
S-east Ser.
East Ser.
Centr. Ser.
West Ser.
BeIgrade
Vojvodina
The majority of CSOs are Iocated in Vojvodina (37%) and
BeIgrade (30%), whiIe the remaining CSOs are reIativeIy equaIIy
spread out across West, CentraI, East and Southeast Serbia
Conditions in CSO, 2011


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Founding year of associations (according to data given by associations)
30
26
20
16
50
31
9
6
33
27
18
19
21
21
17
13
9
25
16
24
44
46
54 59
29
44
60
59
41
42
8
10
6
3 4
13
22
11 11
6
%otal Cult.,
media&
recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
2010 and
2011
2001 to
2009
1990 to
2000
Up to
1989
The majority of CSOs, 52%, were estabIished after 2000, 18%
between 1990 and 2000, and 30% before 1990 (these primariIy
incIude CSOs providing sociaI services, professionaI associations
and CSOs engaged in environmentaI issues
Conditions in CSO, 2011


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umber of active persons in an organization (managing board, staff & associates )
29
36
29
39
19
36
31
24
22
33
36
36
37
31
39
34
38
31 37
30
24
19
19
18
30
21
20
34
25
30
11
9
15
12 12
9
11 11
17
6
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Over 20
11 to 20
6 to 10
Up to 5
The number of active persons in CSOs ranges from 5 (29%) - 10
(36%) persons, whiIe every fourth has up to 20 active persons
and every tenth CSO has over 20 active persons
Conditions in CSO, 2011


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umber of volunteers in CSO
28
24
30
20
27
28
38
26
41
36
22
20
21
23
24
18
18
30
23
24
20
18
24
30
16
21
27
23
15
15
8
11
7
10
8
7
7
7
5
6
8
9
5
7
7 11
9
7
6
3
7
9
9
2
8
7
2
6
6
3
7
8
5
10 10
9
1
5
12
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
over 100
51 to 100
31 to 50
21 to 30
10 to 20
1 to 9
no
voIunteer
s
Number of voIunteers significantIy varies, both between the
areas of activities and within: 28% CSOs do not have voIunteers
at aII, whiIe 7% have over 100 voIunteers
Minimum=0 Maximum=60000
Conditions in CSO, 2011


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%otal budget size of CSOs in 2010 (in Euros) based on data provided by CSOs
6 6
4
5
3
10
20
6
7
9
24
30
25
31
20
32
24
14
16
21
26
26
22
28
27
27
13
22
30
27
20
22
22
16
21
15
20
20
22
27
14
10
13
13
17
12
4
19
10
9
10
6
14
7
12
4
18
19
16
6
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Over
100000
20001 to
100000
5001 to
20000
1001 to
5000
Up to 1000
No budget
in 2010
The budget size avaiIabIe to CSOs in 2010 varies more between
individuaI CSOs than between main areas they address. The
majority of CSOs in 2010 had a budget Iess than C 20,000, whiIe
every tenth had over C 100,000
Conditions in CSO, 2011


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% of computers and laptops as compared to te number of active persons in CSOs
30
44
24
27
22
43
20
11
22
30
13
12
12
11
16
16
5
6
17
3
22
19
21
18
24
24
18
22
25
33
14
12
15
15
16
7
20
19
15
17
18
12
22
29
18
10
38
35
15
10
3 2 6 4 1 6 6 7
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
more than one
computer/Iaptop per
person
1 computer/Iaptop for
1 to 3 persons
1 computer/Iaptop for
3 to 5 persons
1 computer/Iaptop for
5 to 10 persons
1 computer/Iaptop for
10 or more persons
do not have a
computer/Iaptop
On average, 30% of CSOs do not have either a computer or a
Iaptop, and in the majority of cases one computer/Iaptop is
shared among a Iarger number of workers
Conditions in CSO, 2011


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Do you have access to Internet in your organization?
67
60
75 75
65
54
71
88
75
73
33
40
25 25
35
46
29
12
25
27
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
No
Yes
One third of CSOs do not have access to Internet, which is in
Iine with the findings that one third of CSOs do not have a
computer/Iaptop in their organizations
Conditions in CSO, 2011


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ow often is Internet used for your organization's activities, regardless whether
from home, organization or another place?
78
75
83
76 76
68
84
86
76
96
8
9
5
4
8
11
6
5
9
4
8
9
8
11
10
8
6 4
9
3
6
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Once a
month or
Iess
A few
times per
month
Once a
week
2-3 times
per week
4-6 times
per week
DaiIy
The majority of CSOs use Internet daiIy for work-reIated
activities; however this often occurs at a pIace outside the
organization (78% uses the Internet for their day-to-day work,
whiIe 67% have access to Internet)
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Internet is mainIy used for communication (e-maiI) and
information
7
15
25
27
28
36
53
73
74
75
86
atcing %' programme (live or
podcast, delayed)
Listening to radio stations (live or
podcast, delayed)
%alking over messenger (Skype,
Google cat...)
'ideo calls (Skype, Google cat...)
Reading blogs
Editing organization's accounts on
social networks and blogs
Reading news
Surfing for information about new
competitions
Getting information about activities
in te sector
Getting information related to
issues we are dealing wit
Electronic mail (e-mail)
hat do you use Internet for in your organization?
Conditions in CSO, 2011


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15
Mission, Fields of Activity and
Activities
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Does your organization have a defined organization's mission in writing and does
it have a strategic plan?
87
89
91
93
86
80
82
91
86
85
47
41
48 48
52
47
33
51
44
55
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
We have a defined mission We have a strategic pIan
The majority of CSOs have the organization's mission in writing,
whiIe, on average, Iess than haIf of them have a strategic pIan
Conditions in CSO, 2011


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Multiple answers
hat type of activities are mainly conducted in your organization?
9
16
17
22
29
30
35
49
51
16
23
25
Monitoring of laws, public policies and work of
institutions
Rendering material assistance
Lobbying/advocacy
Holding press conferences
Media campaigns
Conducting researces
Holding conferences and gaterings, round tables...
Networking and cooperation
Printing brocures and publications
Advising and rendering different professional services
Local community actions
Extrainstitutional education (seminars, trainings...)
On average, dominant types of activities in the CSO sector
invoIve educationaI activities and IocaI IeveI actions
Conditions in CSO, 2011


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hat types of activities are mainly conducted in your organization?
47
79
64
48
34
36
66
52 52
51
45
36
53
57
52
50
21
45
13
31
67
54
20
36
47
38
42
28
37
49
24
20
27
50
32
36
30
37
33
25
22
23
47
27
30
16
35
26
18
19
32
46
45
33
14
37
30
17
21
30
48
30
18
19
17
36
23
19
23
39
16
36
12
18
30
14
12
14
39
17
24
7
15
28
16
12
18
46
16
15
2
13
5
8
4
14
32
18
9
Cult., media &
recr.
Edu. &
researc
Healt care Social services Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not classified
ExtrainstitutionaI education
LocaI community actions
Advising and rendering professionaI services
Printing brochures and pubIications
Networking and cooperation
HoIding conferences and gatherings
Conducting researches
Media campaigns
HoIding press conferences
Lobbying/advocacy
Monitoring of Iaws, pubIic poIicies and work of institutions
Types of the most frequent activities vary considerabIy,
depending on the primary fieId of activity
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On average, the percentage of approved projects as
compared to the number of submitted projects was reduced
in 2011 compared to 2010
5.0
6.3
2.4
3.5
2010 2011
Average number of projects submitted
Average number of projects approved
48%
55%
2010 2011
Average percentage of projects approved as compared to
projects submitted
Base: CSOs submitting projects (73% in 2010 and 67% in 2011)
Ratio between number of submitted and approved projects in 2010 and 2011
Conditions in CSO, 2011


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egal / Fiscal Regulations
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Are you familiar with legal regulations referring to CSO (Civil Society
Organizations) sector?
21
25
18
26
19
23
16
11
33
15
29
29
30
23
28
34
20
22
24
30
50
45
52
51
53
43
64
66
44
55
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
I am famiIiar
with
reguIations
(fuIIy+mainIy)
Yes and no
I am not
famiIiar with
reguIations (at
aII+a IittIe)
About one haIf of CSOs are not famiIiar or onIy partiaIIy famiIiar
with IegaI reguIations imposed on CiviI Society Organizations
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Multiple answers
hat are you dissatisfied with, what do you think should be changed regarding legal
regulations?
37
36
46
31
32
47
56
34
26
24
2
6
27
28
48
31
20
26
20
22
21
27
15
7
10
7
6
8
7
7
%otal Cult., media
& recr.
Edu. &
researces
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof
ass., unions
Not
classified
Tax poIicy
Law on Associations
Other Iaws referring to CSO activities
Regarding IegaI reguIations, the main dissatisfaction in the
civic sector reIates to the tax poIicy imposed on CSOs
Conditions in CSO, 2011


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!olitical Context
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In your opinion, is the present political climate in the country favourable for
development of the CSO sector?
43
45
47
43
39
48
36
41 42
36
35
34 30 39
35
34
33
36
41
42
22
20
23
18
26
18
31
23
18
21
%otal Cult., media &
recr.
Edu. & researc Healt care Social services Environm. Devel. & ousing Law, adv. &
politics
Bus. & prof .
ass., unions
Not classif ied
avourabIe
(very, mainIy)
Yes and no
UnfavourabIe
(very, mainIy)
More than 40% of CSOs rate the poIiticaI cIimate in the country
as unfavourabIe for the deveIopment of the CSO sector
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25
ow would you evaluate cooperation of the present Government of the Republic
of Serbia with the CSO sector? (Marks range between 1 and 5)
32
37
35
31
25
35
29
31
42
24
45
43
42
44
46
45
42
50
35
58
23
19
22
23
29
19
29
19
22
15
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
avourabIe
(4,5)
3
UnfavourabIe
(1,2)
Cooperation between the Government of Serbia and CSOs
was evaIuated on average to be 3 on a scaIe of 1-5 (45%),
whiIe onIy 23% had a favorabIe remark
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26
To what extent does the CSO sector have an impact on the State policy creation?
64
58
67
70
60
62
67
76 75
70
33
39
30 23
36
36
31
23
24
21
3 3
2
5
3
1 1 1
9
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Too
much
To the
right
extent
Too IittIe
The majority of CSOs evaIuated the overaII impact of the sector
on the State's poIicy creation as insufficient/too IittIe (64%)
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27
Cooperation Between Sectors
CSO Cooperation
Networking
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ave you so far, in any way, cooperated with other Civil Society Organizations?
88 88
91
93
90
85
84
94
71
82
12 12
9 7 10
15
16
6
29
18
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
No
Yes
The majority of CSOs have cooperated with other CSOs
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The majority of CSOs have cooperated with other CSOs
from their municipaIity (75%) and/or region in Serbia;
however, as the territoriaI distance between CSOs
increases, cooperation is diminishes
11
13
34
56
41
75
from your pIace from your region
within Serbia
from the broader
territory of Serbia
from the West
BaIkans region
from a broader
region outside EU
from EU
ave you cooperated on projects with other CSOs from...
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Base: Organizations tat ave cooperated wit oter Civil Society Organizations (88% of te target population)
To what extent are you satisfied with to date cooperation of your organization with
other CSOs? - Marks range from 1 to 5, like at school
4
2
4
11
4
6 5 5
7
18
17
15
14
21
26
11
10
17
26
77
81 80
72 74
68
84
85
76
74
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Satisfied
(marks 4+5)
3
Dissatisfied
(marks 1+2)
The majority of CSOs are satisfied with their cooperation
with other CSOs
Conditions in CSO, 2011


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Cooperation with the State
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32
ow would you evaluate the attitude of the State towards the CSO sector?
40
43 42
44
31
39
38
46 49
42
22
18
20
20
29
21
29
16 17
18
19 17
19
16
21
16
20
24
19
18
7
5
5
8 6
6
9
11
10
3
15
17
13 13
15
22
16
4
12
18
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
I cannot evaIuate it
The State feeIs CSOs as rivaIs
The State recognizes the CSO sector as partners (uses their services)
The State supports deveIopment of CSO sector (provides funding...)
The State is uninterested and it underestimates the importance of the CSO sector
Attitude of the State towards the CSO sector is often evaIuated
as Iack of interest (40%), but the same percentage beIieves that
the State has a positive attitude towards CSOs, either by
supporting their deveIopment (22%), or even by recognizing
CSOs as partners (19%)
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33
In what way has that attitude changed in the past 3 years?
28
20
33
23
31
22
42 41
28
27
58
63
57
64
56
65
53
43
52
48
12
14
9
11 11 12
4
12
18
21
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
It has
changed
for worse
It remained
the same
It has
changed
for better
The majority of CSOs evaIuate that the attitude of the State
towards CSOs has not changed in the past 3 years; however,
among those who beIieve that there were changes a Iarger
percentage evaIuates that it was more for better (28%) than
for worse (12%)
Conditions in CSO, 2011


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p
s
o
s
34
Base: %otal targeted population
ow would you generally evaluate cooperation between the State and the CSO
sector in Serbia? Marks range from 1 to 5, like at school
28
34
27 28
21
25
29
27
39
24
52
47
52
56
55
53
49
53
49
58
20
18
20
16
23
21 22
19
12
18
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
DeveIoped
cooperation
(marks 4+5)
3
UndeveIoped
cooperation
(marks 1+2)
The majority of CSOs gives a median mark for cooperation
between the State and CSOs, and as many as 28% give a Iow
mark - this is considerabIy worse than the mark given for
cooperation with IocaI seIf-governments, which was given a high
mark by one haIf of CSOs
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s
o
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35
!lease specify TREE priorities that the newly-formed Office of the Government of
the Republic of Serbia for Cooperation with Civil Society should focus on.
70
46
41
36
26
25
Improving IegaI, strategic and financiaI frameworks for deveIopment of civiI society enabIing environment
Encouraging cooperation between IocaI seIf-governments and CSOs
DeveIoping transparent mechanisms of communication and cooperation between Iine ministries and CSOs
Incentive fiscaI/tax reguIations
Supporting different initiatives by CSOs
Encouraging cooperation of CSOs with other stakehoIders
The majority of CSOs, 70%, specified as the priority of the newIy-
estabIished Office for Cooperation with CSOs the improvement of
IegaI, strategic and financiaI framework and CSOs working
environment
Conditions in CSO, 2011


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s
o
s
36
Cooperation with the Business
Sector
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s
o
s
37
Base: %otal target population
ave you cooperated with the business sector so far?
63
62 62
69
67
59
67
61
69
58
37
38 38
31
32
41
33
39
31
42
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
No
Yes
The majority of CSOs, 63%, have cooperated with the business sector
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38
Multiple answers; Base: Organizations tat cooperated wit te business sector (63% of te target population)
hat types of cooperation have you had with the business sector up to now ?
80
73
63
78
43
7
3 3
83
95
69
80 80
87
26
21
24
16
41
37
12
19
23
13
7
6
3
5
6
5
2
11
5
8
1
3
4
1
5
1
5
4
2
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not classified
Business sector in the roIe of a donor
ConsuIting services rendered by CSOs
Joint projects/actions
Rendering services/business services
Education, trainings, presentations
There have been mainIy onIy two types of cooperation between
CSOs and the business sector: In 80% of cooperation cases the
business sector pIayed the roIe of a donor, whiIe in 23% it was
about consuIting services provided by CSOs
Conditions in CSO, 2011


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p
s
o
s
39
Base: %otal target population
ow would you generally evaluate cooperation between the business sector and
the CSO sector in Serbia? Marks range from 1 to 5, like at school
37
40
38
34 34 34
40
50
34
30
49
47
51 56
51
52
36
41
49 55
13
12
11
8
15
14
22
7
16
12
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
DeveIoped
cooperation
(marks 4+5)
3
UndeveIoped
cooperation
(marks 1+2)
AImost one haIf of CSOs gives a median mark for cooperation
with the business sector, whiIe 37% give this cooperation Iow
marks
Conditions in CSO, 2011


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s
o
s
40
Cooperation with Media
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p
s
o
s
41
Base: %otal target population
ave you had any type of cooperation or contact with media up to now?
90
95
88
97
88
89
82
96
79
82
10
5
12
3
12 11
18
4
21
18
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
No
Yes
OnIy 10% of CSOs did not cooperate or have contacts with
media
Conditions in CSO, 2011


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s
o
s
42
Base: Organizations tat ad any type of cooperation or contact wit media (90% of te target population)
Did you cooperate more easily with local or with major national media?
64 64 63 63
71
66
62
54
51
44
12 10
10
17
10
12
11
15
16
15
24 25
26
20
18
22
27
30
33
41
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
LocaI media Major media with nationaI coverage About equaIIy
The majority of CSOs (64%) more easiIy cooperated with IocaI
media, whiIe every fourth CSO did it with the nationaI media
Conditions in CSO, 2011


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s
o
s
43
Base: %otal target population
ow would you evaluate the general attitude of media towards the CSO sector
(considering information about CSOs presented to the public)?
41
44
32
46
42
48
42
36
33
27
31
28
38
28
32
26
27
40
33
24
3 4
2 2
3 2
2
2
6
14 14
17 18
12 12
22
14
15
33
%otal Cult., med.
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
The majority of media are absoIuteIy uninterested, they have neither positive nor negative attitude
The attitude of the majority of media is negative
There are as many media with positive as with negative attitude
The attitude of the majority of media is positive
The majority of CSOs at Ieast partiaIIy trust the media: 41% beIieve
that attitude of the majority of media is positive, whiIe 31% beIieve
that there are as many media with negative as with positive attitude
Conditions in CSO, 2011


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p
s
o
s
44
Base: %otal target population
ow would you generally evaluate cooperation between media and the CSO
sector in Serbia? Marks range from 1 to 5, like at school
13 14
17
16
13
9
18
11
14
24
46
42
53
46
43
46
44
52
57
52
40
44
29
38
43 43
38
37
29
24
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
DeveIoped
cooperation
(marks 4+5)
3
UndeveIoped
cooperation
(marks 1+2)
40% of CSOs give cooperation with media high marks, onIy 13%
give it Iow marks
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s
o
s
45
Attitude of the !ublic Towards
CSOs
Conditions in CSO, 2011


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p
s
o
s
46
Base: %otal target population
ow would you evaluate the attitude of the environment in which you work
towards the CSO sector as a whole? Marks range from 1 to 5, like at school
15
14
22 21
12
11
20
23
14
21
46
41
44
39
48
47
40
50
59
42
39
46
34
39 40
41
40
27 27
36
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Positive
attitude
(marks
4+5)
3
Negative
attitude
(marks
1+2)
The attitude of the environment in which they work towards the
CSO sector as a whoIe is mainIy given a median mark (46%);
however, there are considerabIy more positive (39%) than
negative marks (15%)
Conditions in CSO, 2011


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s
o
s
47
Base: %otal target population
as the attitude of the environment in which you work changed towards CSOs in
the past 3 years?
34
32
34
43
33 33 33
44
32
27
59
61
59
54
61 62
60
49
59
64
6 7 7
2
5
5
7 7
9 9
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
It is worse
It is the
same
It is better
CIose to 60% of CSOs evaIuate that in the past 3 years the
attitude of the environment towards the CSO sector has not
changed, whiIe 34% beIieve that it has changed for better
Conditions in CSO, 2011


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48
Does your organization have a strategy for public relations?
40
44
38
41
37
41
31
47
30
42
60
56
62
57
62
59
69
52
70
58
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
No
Yes
60% of CSOs do not have a pubIic reIations strategy
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p
s
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s
49
Financial Stability - Source of
Financing
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s
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s
50
!lease specify percentual share of the financing method of your organization in 2011
13 12
6
10
23
6
8
12
2
12
31
29
43 35
28
22
36
56
16
31
23
19
19
21
16
37
25
9
45
37
12
11
15
7
13
14
13
6
7
13
17
11
12
9
15
13
14
11
7
7
10
5
9
9
6 5
3
6
6
1 1
6
2
1 1 1 1
18
2
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Gifts
VoIuntary contributions
We voIunteer
SeIf-financing activities (business activities, rendering contract-based services)
Memberships
We are financed on the basis of projects
We have generaI (institutionaI) support
On average, the Iargest percentuaI share originates from financing
based on projects (31%) and membership (23%), whiIe the
smaIIest originates from institutionaI support (13%); however,
variations between different areas are big
Conditions in CSO, 2011


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s
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51
hat is the percentual share of each financing 8ource of your organization in 2011?
41 43
39
38
30
58
43
21
67
45
20
24
18
19
30
13
16
12
6
20
12
7
17
11
7
6
19
43
5
10
8
5
7
11
14
4
4
9
10
8
8
8
8
8 6
11
8
9
5
6
8
5
7
6 5
2
4
6
3
2 4
4 5
4
3 2
3
5 2
2 2
1
2
1
6
8
5
7
6 5
2
4
6
4
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Business sector (enterprises, firms)
ProvinciaI Government
Citizens
Business sector (companies, firms)
Domestic donor organizations
Ministry
InternationaI donor organizations
LocaI administration
SeIf-financing (membership fees, providing services...)
On average, the Iargest percentuaI share originates from seIf-
financing (41%), financing by IocaI administration (20%) and
financing by internationaI donors (12%)
Conditions in CSO, 2011


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p
s
o
s
52
ow would you evaluate the present financial situation of your organization? Marks
range from 1 to 5, like at school
45
54
46
43
41
47
44
38
44
55
36
32
37
41
39
34
24
41
39
30
17
13
16
15
17
16
29
20
17
15
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Good
(marks 4+5)
3
Poor
(marks 1+2)
45% of CSOs evaIuate the financiaI situation of their
organizations as poor, and onIy 17% as good
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p
s
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53
ave you provided funds for the work of your organization in ?
37
27
35
41 41
34
40
48
47
33
42
49
41
41 42
42 31
36 38
45
20
23 23
16 16
23
29
16
15
21
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
No, not at aII
OnIy for a
part of the
year, not for
the entire
year
Yes, for the
entire year
OnIy 37% of CSOs have provided for working funds for the
entire 2011, whiIe every fifth has not provided funds at aII
(according to data from June 2011)
Conditions in CSO, 2011


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s
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s
54
Base: %otal target population
ave you provided funds for the work of your organization in ?
7
3
9
7
11
6 7
4
10
16
10
15
18
15
13
18
32
25
12
76
86
74 74
73
80
76
62
64
88
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
No, not at
aII
OnIy for a
part of the
year, not
for the
entire year
Yes, for the
entire year
76% of CSOs have not provided working funds for 2012
(according to data from June 2011)
Conditions in CSO, 2011


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s
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55
The Most Important !roblems
Regarding CSO Sustainability
Conditions in CSO, 2011


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p
s
o
s
56
In your opinion, how important are the following problems for sustainability of the
CSO sector in Serbia ?
57
55
65
77
73
72
62
82
59
63
Negative attitude of te environment, citizens
Poor cooperation wit media
nsufficient (undeveloped) cooperation between CSOs
Undevelopment of te CSO sector itself
Undeveloped donorsip wit individuals
Unstimulating legal regulation
nsufficient cooperation wit local autorities
itdrawal of international donors
Undeveloped donorsip in te business sector
Lack of support by te State
% answers "important" (very important + important)
The majority of CSOs agreed that aII of the specified probIems
are important for CSO sustainabiIity, but the greatest importance
is given to the support by the State and to reIations with donors
and IocaI authorities, whiIe the Ieast importance is given to
cooperation with media and attitudes of the environment and
citizens
Conditions in CSO, 2011


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p
s
o
s
57
ow, please, rank the same problems by priorities for your organization,
regardless of the general conditions in the CSO sector
8
26
25 25
20
22
24
15
29
30
33
12
17
18
8
13
19
11
16
13
15
12
11
16
10
14
10
14
13
9
8 8
22
11
9 9
18
11
12
6
10
5
6
15
4
12
9
10
9
11 10
21
7
9
9
6
8
%otal Cult., media
& recr.
Edu. &
researc
Healt care Social
services
Environm. Devel. &
ousing
Law, adv. &
politics
Bus. & prof.
ass., unions
Not
classified
Lack of support by the State
Insufficient cooperation with IocaI authorities
UndeveIoped donorship in the business sector
WithdrawaI of internationaI donors
UndeveIopment of the CSO sector itseIf
UnstimuIating IegaI reguIations
Lack of support by the State is the most often specified priority
probIem for one's organization
Priority problem (rank 1)