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It has been and continues to be our responsibility to fill the earth with the light and warmth of hospitality
Conrad N.Hilton
Andrew Clough Senior Vice President Development, Middle East & Asia Pacific
A brief summary
waldorfastoria.com
conradhotels.com
hilton.com
Welcome to Doubletree
The contemporary conversion brand of choice within the upscale, full-service segment Flexible for new builds and conversions in a range of sizes and locations Focus on caring for the environment, education and the local community
doubletree.com
hgi.com
hampton.com 5
Comprising Distribution, Sales & Marketing, Global Brand Services, OnQ Technology and Hilton HHonors, it is what sets us apart from the competition and ensures the continued success of our properties.
Sales & Marketing 30 International Sales Offices Global size and presence gives increased negotiating power, higher level access and more influential customer relationships Specialist global Corporate, Leisure, MICE and Global / Specialist Travel Agent sales teams enable manning reductions of property based sales managers
Distribution Network of 9 Reservation Centers providing 24-hour multi-language global coverage: over 35 million telephone calls handled annually generating over $3 billion per year Over 20 industry leading proprietary websites generating in excess of over $4 billion per year Distribution agreements with key global and local intermediaries
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Global Brand Services Quality Assurance Protecting brand values through comprehensive on-site evaluations Market Research Providing actionable insights into customer needs, expectations and market behavior
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Brand Training Providing all brand required and optional educational opportunities in order to instill consistency in brand standards
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Technology - OnQ A unique suite of integrated hospitality management applications that automate all business and property management functions in a hotel designed for Hilton, by Hilton Enhances customer loyalty; enabling consistent guest recognition across all Hilton Worldwide hotels before, during and after a stay Drives RevPar premiums by exposing more inventory to the demand using centralized distribution channels, feeding third party distributors, advanced purchase opportunities and reservations Optimizes productivity; reducing workload redundancies and providing the industrys most robust business intelligence reporting system
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Hilton HHonors Award-winning guest recognition and reward program providing on average over 40% of a hotels occupancy The lowest cost program in the industry 25 million members spread over 230 countries and territories of which 9 million stay with us more than twice a year
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Luxury
Luxury
Conrad Tokyo
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Conrad Maldives
Conrad Tokyo
Conrad Maldives
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Upper Upscale
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Hilton
Hilton Values Our reputation remains unrivalled by our closest competitors. Independent research* repeatedly underlines that Hilton is the worlds most recognized hotel brand, so its no surprise that Hilton literally is the hotel brand on everyones lips. We take pride in this fact and understand that our brand is one of our most prestigious assets. Hilton has become the undisputed leader in global hospitality.
Trusted reputation To our customers, Hilton means outstanding hotels in an unparalleled choice of desirable locations. Guests enjoy world-class facilities and services, backed by our global brand standards. Throughout more than 530 hotels and resorts in 76 countries across six continents, we have a trusted reputation for quality, professionalism and expertise. We always strive to better this, staying ahead of the competition and implementing fresh and innovative ideas. Keeping Hilton No.1 In addition to our city center, convention and airport hotels plus selfcontained resorts, we have world-renowned business, conference and leisure facilities, which consistently attract international industry awards. We are constantly striving to offer a richer and more relaxed guest journey 24/7 from the first connection all the way to check out. Innovative ideas Throughout our history we have been leaders in innovation from pioneering the concept of airport hotels, to introducing the first hotel gift shop. We are still market-leaders when it comes to product innovation. By talking to our customers and continually investing in research, we are able to create a better and more consistent experience for our guests. The best products for business and leisure Supported by products such as the award-winning global meeting product, Hilton Meetings, and Hilton Journey Ambassador, Hilton is maintaining its position as the worlds leading business address. The Hilton iPhone app enables global travelers to book reservations and stay connected with Hilton while on the go. The Hilton Serenity bed and our Hilton Clock Radio/MP3 Player mean that guests experience standards of rest and relaxation higher than ever before. Guests can also vacation in our resort properties; totally unique self-contained resorts combining superior accommodation and service with magnificent facilities and exotic locations.
Hilton Kuala Lumpar
Attracting the top people A brand such as ours attracts the very best talent. Behind our success are bright, loyal Hilton Team Members who have all been nurtured through our highly respected training and recognition schemes.
*Source: BDRC Hotel Guest Surveys (over 14,000 business and leisure travelers interviewed across 39 markets)
Hilton Sydney
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Upscale
Welcome to Doubletree.
Our upscale, full-service brand, Doubletree by Hilton, is ideally suited to both new build and conversion opportunities, with the flexibility to fit locations from airport and metropolitan areas, to gateway cities and vacation destinations worldwide. Varying in size from 100 to 1,000 rooms, with meeting and event space from 1,000 to 60,000 square feet, every Doubletree by Hilton offers the full range of contemporary, upscale services and amenities required to meet marketplace needs.
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Doubletree by Hilton
Doubletree Values With a growing collection of contemporary, upscale hotels and resorts in more than 200 locations worldwide, Doubletree by Hilton hotels are distinctively designed to provide genuine comfort to todays business and leisure travelers. From the millions of delighted guests who are welcomed with a warm chocolate chip cookie at check-in, to the advantages of the award-winning Hilton HHonors guest reward program, every guest receives a truly satisfying stay wherever their travels take them.
The Doubletree by Hilton guest experience Doubletree by Hilton hotels treat guests to accommodations that celebrate a sense of place, with a unique combination of contemporary style and a refreshingly caring and relaxed approach to hospitality. The inviting comfort of the Sweet Dreams by Doubletree sleep experience, the fresh appeal of the Doubletree by Hilton Breakfast buffet, the room-to-stretch in Doubletree Fitness by Precor workout facilities, and Doubletree by Hiltons upscale amenities and services combine to provide an atmosphere for guests that is both energizing and relaxing. A culture of CARE Doubletree by Hiltons CARE culture defines the way hotel team members engage with each other, with guests and with their communities through caring, attentive, responsive, empowered service that goes beyond the expected. The CARE cultures timeless values make it possible for team members to deliver the Doubletree by Hilton Brand Promise: to provide exceptionally warm and caring service, where guests feel welcome and appreciated. As an extension of the CARE culture to local communities, Doubletree by Hilton has created Teaching Kids to CARE, an award-winning partnership connecting hotels with local schools. Through Teaching Kids to CARE, Doubletree by Hilton empowers young people to take simple steps to appreciate, conserve and preserve the earths resources. The support you need to succeed Whether your opportunity is for a new build, or to convert an existing full-service property, Doubletree by Hilton is the smart way to grow your business. From the moment you break ground or begin planning a renovation, you can draw on the kind of support that has made Doubletree by Hilton the leader in its competitive tier, as evidenced by dramatic increases in RevPAR Index and ADR, and the largest increase in customer satisfaction scores of any brand in the upscale segment. This positive momentum points to significant growth potential on a global scale for Doubletree by Hilton owners in the years ahead.
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Mid-Market
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Economy
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Hampton by Hilton
Hampton by Hilton is an economy hotel brand with a mid to upper midscale finish, offering quality facilities, a focus on service and a unique guest experience. We build a better guest room, design a better hotel and offer better value than our competitors.
Hampton by Hilton. Its a new type of hotel experience that combines unexpected style and quality with an emphasis on service and value. A product that offers vast opportunities for success in the global marketplace. Strong. Simple. Successful. To us, these three words define the Hampton brand both as it stands today as well as in the future. These words also describe our commitment to helping you reach peak performance. Thats why, for every property, we provide the marketing tools, appropriate support and sales assistance to prepare you for success, not only in the short-term, but the long-run as well. Service Hampton by Hilton team members provide service that is friendly and casual, but professional and comfortable. The team is enabled to share a genuine and lasting connection with guests that defines who we are and what we stand for. Value A clear package of benefits, bundled into and supported by an attractive price, offers guests an unrivaled value for money incentive and elevated customer experience. The prime enabler for segment-leading rates and market share. Consistency Our experience, expertise and ability to draw on the resources and vast market knowledge inherent within the Hilton Worldwide portfolio of brands, ensures that we offer a consistent and high quality guest experience every time. Hampton 100% Guarantee Friendly service, clean rooms, comfortable surroundings, every time. But what does our guarantee mean to you? Were so confident in our high spec hotels and team members training, its reassurance we can give without risk. Positive payout ratio via increased loyalty and word of mouth proves this guarantee is a huge revenue driver for you, while driving your team members to excel.
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585,000
rooms
Opening Soon: Hilton Surfers Paradise
over
Santo Domingo
Americas
So Paulo
Key
Hilton Development Offices
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countries
3,500
hotels
Opening Soon: Hampton by Hilton Derby City Centre
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brands
Opening Soon: Hilton Garden Inn Samara
London Paris
Moscow
Barcelona
Singapore
Sydney
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hiltondevelopment.com