80g Ref Soe

Genesys
Supported Operating Environment
Reference Manual
The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc. Copyright 20002011 Genesys Telecommunications Laboratories, Inc. All rights reserved.
About Genesys
Alcatel-Lucent's Genesys solutions feature leading software that manages customer interactions over phone, Web, and mobile devices. The Genesys software suite handles customer conversations across multiple channels and resourcesself-service, assisted-service, and proactive outreachfulfilling customer requests and optimizing customer care goals while efficiently using resources. Genesys software directs more than 100 million customer interactions every day for 4000 companies and government agencies in 80 countries. These companies and agencies leverage their entire organization, from the contact center to the back office, while dynamically engaging their customers. Go to www.genesyslab.com for more information. Each product has its own documentation for online viewing at the Genesys Technical Support website or on the Documentation Library DVD, which is available from Genesys upon request. For more information, contact your sales representative.
Notice: Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors. Changes and/or corrections to the information contained in this document may be incorporated in future versions.
Your Responsibility for Your Systems Security: You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system administrator should read all documents provided with this product to fully understand the features available that reduce your risk of incurring charges for unlicensed use of Genesys products. Trademarks: Genesys, the Genesys logo, and T-Server are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other trademarks and trade names referred to in this document are the property of other companies. The Crystal monospace font is used by permission of Software Renovation Corporation, www.SoftwareRenovation.com. Technical Support from VARs: If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support. Technical Support from Genesys: If you have purchased support directly from Genesys, please contact Genesys Technical Support at the regional numbers provided on page 10. For complete contact information and procedures, refer to the Genesys Technical Support Guide. Ordering and Licensing Information: Complete information on ordering and licensing Genesys products can be found in the Genesys Licensing Guide. Released by: Genesys Telecommunications Laboratories, Inc. www.genesyslab.com Document Version: 80g_ref_soe_12-2011_v8.0.001.70
Table of Contents
Chapter 1
Preface ..................................................................................................... 5 Intended Audience..................................................................................... 6 Using This Document ................................................................................ 6 Contacting Genesys Technical Support................................................... 10 Making Comments on This Document .................................................... 11 Supplements............................................................................................ 11 Related Documentation Resources .................................................... 11 Document Conventions....................................................................... 12
Chapter 2
Introduction ........................................................................................... 15 Detailed Genesys Components and Support .......................................... 15 Support Levels for Components of Operating Systems or Databases....................................................................................... 18 Patch Support Guidelines........................................................................ 21
Chapter 3
Supported Operating Environments ................................................... 23 Table 1: OS Support for Server Components A - G................................. 25 Table 2: OS Support for Server Components G - Z................................. 33 Table 3: OS Support for Network T-Server Components......................... 40
Table of Contents
Table 4: OS Support for T-Server Components A - L .............................. 44 Table 5: OS Support for T-Server Components M - Z ............................. 48 Table 6: Database/Database Cluster Support for Server Components ... 51 Table 7: Support for Agent-Facing Components ..................................... 59 Table 8: Support for Supervisor- and Admin-Facing Components .......... 64 Table 9: Customer-Facing Interfaces for ICS and eServices/Multimedia*71 Table 10: Genesys Virtualization Platform Support ................................. 72 Table 11: Product Prerequisites ............................................................... 75
Genesys
Chapter
Preface
Welcome to the Genesys Supported Operating Environment Reference Manual. This manual provides systemlevel information about the operating environments (operating systems, databases, and other support) required to run Genesys applications, and pertains to the Genesys 6.x, 7.x, and 8.x releases to date. Note: This manual is continually updated when new Genesys products are released. For the most current version, please visit the Genesys Technical Support Website. To request the Documentation Library DVD, which you can order by e-mail from Genesys Order Management, contact
orderman@genesyslab.com.
This Preface contains the following sections: Intended Audience, page 6 Using This Document, page 6 Contacting Genesys Technical Support, page 10 Making Comments on This Document, page 11 Supplements, page 11
Chapter 1: Preface
Intended Audience
For information about related resources and about the conventions that are used in this document, see the supplementary material starting on page 11.
Intended Audience
This manual is primarily intended for system engineers and other members of an implementation team who set up and maintain Genesys products. This document assumes that you have a basic understanding of:
Computer-telephony integration (CTI) concepts, processes, terminology, and applications. Network design and operation. Your own network configurations. You should also be familiar with Genesys Framework architecture and functions.
Using This Document

We recommend using the various Adobe Acrobat viewing tools to help you better view the tables and their footnotes, and to easily find information. These tools include the find, zoom, and hand tools. This section describes how to use these tools to help you quickly find information, adjust the view, and navigate through the pages of this manual.
Find Tools
Due to the amount of detailed information in the tables in this manual, we recommend using the convenience of the Find Tools located on the Adobe Acrobat viewing toolbar. To find a word or phrase:
Find Text Box
Genesys
Chapter 1: Preface
Using This Document
1. In the Find text box, type in a word or phrase to find it in the current PDF file.
2. Press Enter. Acrobat finds the first occurrence of the word.

To find the next occurrence of the word: Press Enter again. Or, click the Find Previous icon or Find Next icon to continue the search backward or forward. To perform a full Acrobat search: 1. To perform a full search using more options; click the drop-down menu at the right of the Find Text Box. Select Open the Full Acrobat Search.
2. Designate the search parameters, and select search options: Whole Words Only finds only the complete word you entered. Case Sensitive finds only words with the same capitalization and lower case letters you typed in the text box. Include Bookmarks searches the bookmarks, also. Include Comments searches the comments, also. Click the Search button.
To close the Full Acrobat Search window:
Click x in the upper right-hand corner.
Zoom Tools
The zoom tools enable you to change the magnification level of each page to more easily view the data in the tables and read their footnotes. The Zoom buttons are located on the Adobe Acrobat viewing toolbar. To increase magnification, choose one of the following:
Chapter 1: Preface
Using This Document
Zoom In Button
Click the Zoom In button. Repeat to magnify further.
Zoom In Tool
Select the Zoom In tool, and drag it to draw a rectangle around the area you want to magnify.
Magnification Value Box
Click the triangle next to the magnification value box and choose a larger magnification level.
To decrease magnification, choose either of the following:
Zoom Out Button
Click the Zoom Out button. Repeat to decrease further.
Magnification Value Box
Click the triangle next to the magnification value box and choose a smaller magnification level.
Note: Changing the viewing size of a page does not affect the appearance when you print the document.
Genesys
Chapter 1: Preface
Using This Document
Hand Tool
As an additional aid, each tables footnotes are hyperlinked, for your convenience. The Hand tool enables you to use these hyperlinks to navigate easily between the tables and footnotes. The Hand tool is located on the Adobe Acrobat viewing toolbar.
Hand Tool To follow a hyperlink using the Hand tool: 1. Click the Hand tool.
2. Position the hand over the hyperlinked area. The hand image changes to a hand with a pointing finger. 3. Click the hyperlink.
To view a magnified page using the Hand tool: When you magnify a page to a size that is larger than the window, you can use the Hand tool to move the page around to view different areas. 1. Click the Hand tool.
2. Position the hand on the page and move the hand. The page moves just like a printed page moving on your desk.
Deselecting a Tool
To deselect any tool, select a different tool. For example, to deselect the Zoom Out tool, click the Hand tool.
Help
For additional information about using Adobe Acrobat tools, select Help on the Acrobat menu bar at the top of the PDF.
Chapter 1: Preface
Contacting Genesys Technical Support
Contacting Genesys Technical Support

If you have purchased support directly from Genesys, contact Genesys Technical Support at the following regional numbers:
Region North America and Latin America Europe, Middle East, and Africa Asia Pacific Malaysia India Japan Telephone +888-369-5555 (toll-free) +506-674-6767 +44-(0)-1276-45-7002 +61-7-3368-6868 (International) 1-800-814-472 (toll-free) +61-7-3368-6868 (International) 000-800-100-7136 (toll-free) +61-7-3368-6868 (International) +81-3-6361-8950
support@genesyslab.co.uk
E-Mail
support@genesyslab.com
support@genesyslab.com.au support@genesyslab.com.au
support@genesyslab.com.au
support@genesyslab.co.jp
Before contacting technical support, refer to the Genesys Technical Support Guide for complete contact information and procedures.
10
Genesys
Chapter 1: Preface
Making Comments on This Document
Making Comments on This Document

If you especially like or dislike anything about this document, feel free to e-mail your comments to
Techpubs.webadmin@genesyslab.com.
You can comment on what you regard as specific errors or omissions, and on the accuracy, organization, subject matter, or completeness of this document. Please limit your comments to the scope of this document only and to the way in which the information is presented. Contact your Genesys Account Representative or Genesys Technical Support if you have suggestions about the product itself. When you send us comments, you grant Genesys a nonexclusive right to use or distribute your comments in any way it believes appropriate, without incurring any obligation to you.
Supplements
Related Documentation Resources
The following resources provide additional information that is relevant to Genesys software. Consult these additional resources as necessary.
Genesys
Genesys Technical Publications Glossary, which ships on the Genesys Documentation Library DVD and which provides a comprehensive list of the Genesys and computer-telephony integration (CTI) terminology and acronyms used in this document. Genesys Migration Guide, which ships on the Genesys Documentation Library DVD, and which provides documented migration strategies for Genesys product releases. Contact Genesys Technical Support for more information. Release Notes and Product Advisories for Genesys products, which are available on the Genesys Technical Support website at http://genesyslab.com/support.
11
Chapter 1: Preface
Supplements
Information about supported hardware and third-party software is available on the Genesys Technical Support website in the following documents:
Genesys Supported Media Interfaces Reference Manual Consult these additional resources as necessary: Genesys Hardware Sizing Guide, which provides information about Genesys hardware sizing guidelines for the Genesys 7.x and 8.x releases to date. Genesys Interoperability Guide, which provides information on the compatibility of Genesys products with various Configuration Layer Environments; Interoperability of Reporting Templates and Solutions; and Gplus Adapters Interoperability. Genesys Licensing Guide, which introduces you to the concepts, terminology, and procedures relevant to the Genesys licensing system.
Genesys Database Sizing Estimator 7.6 Worksheets, and Genesys Database Sizing Estimator 8.0 Worksheets, which provide a range of expected database sizes for various Genesys products.
For additional system-wide planning tools and information, see the release-specific listings of System Level Documents on the Genesys Technical Support website, accessible from the system level documents by release tab in the Knowledge Base Browse Documents Section. Genesys product documentation is available on the:
Genesys Technical Support website at http://genesyslab.com/support. Genesys Documentation Library DVD, which you can order by e-mail from Genesys Order Management at orderman@genesyslab.com.
Document Conventions
This document uses certain stylistic and typographical conventionsintroduced herethat serve as shorthands for particular kinds of information.
Document Version Number

A version number appears at the bottom of the inside front cover of this document. Version numbers change as new information is added to this document. Here is a sample version number:
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Genesys
Chapter 1: Preface
Supplements
80fr_ref_06-2008_v8.0.001.00
You will need this number when you are talking with Genesys Technical Support about this product.
Screen Captures Used in This Document

Screen captures from the product graphical user interface (GUI), as used in this document, may sometimes contain minor spelling, capitalization, or grammatical errors. The text accompanying and explaining the screen captures corrects such errors except when such a correction would prevent you from installing, configuring, or successfully using the product. For example, if the name of an option contains a usage error, the name would be presented exactly as it appears in the product GUI; the error would not be corrected in any accompanying text.
Type Styles
The following table describes and illustrates the type conventions that are used in this document. Type Styles
Type Style Used For Italic Document titles Emphasis Definitions of (or first references to) unfamiliar terms Mathematical variables Examples Please consult the Genesys Migration Guide for more information. Do not use this value for this option. A customary and usual practice is one that is widely accepted and used within a particular industry or profession.
Also used to indicate placeholder text within code samples or commands, in the special case The formula, x +1 = 7 where angle brackets are a required part of the where x stands for . . . syntax (see the note about angle brackets on page 14).
13
Chapter 1: Preface
Supplements
Type Styles (Continued)

Type Style Used For Monospace font (Looks like teletype or
typewriter text)
Examples Select the Show variables on screen check box. In the Operand text box, enter your formula. Click OK to exit the Properties dialog box. T-Server distributes the error messages in EventError events. If you select true for the inbound-bsnscalls option, all established inbound calls on a local agent are considered business calls. Enter exit on the command line.
All programming identifiers and GUI elements. This convention includes: The names of directories, files, folders, configuration objects, paths, scripts, dialog boxes, options, fields, text and list boxes, operational modes, all buttons (including radio buttons), check boxes, commands, tabs, CTI events, and error messages. The values of options. Logical arguments and command syntax. Code samples. Also used for any text that users must manually enter during a configuration or installation procedure, or on a command line.
Square A particular parameter or value that is optional smcp_server -host [/flags] brackets ([ ]) within a logical argument, a command, or some programming syntax. That is, the presence of the parameter or value is not required to resolve the argument, command, or block of code. The user decides whether to include this optional information. Angle brackets (< >) A placeholder for a value that the user must specify. This might be a DN or a port number specific to your enterprise. Note: In some cases, angle brackets are required characters in code syntax (for example, in XML schemas). In these cases, italic text is used for placeholder values.
smcp_server -host <confighost>
14
Genesys
Chapter
Introduction
This chapter provides a brief introduction and overview for operating environments (operating systems, databases, and other support) for Genesys applications. The information in this chapter includes the following topics: Detailed Genesys Components and Support on page 15 Support Levels for Components of Operating Systems or Databases on page 18 Patch Support Guidelines on page 21 The information in this document is for Genesys 6.x , Genesys 7.x, and Genesys 8.x components and support.
Detailed Genesys Components and Support

This document contains tables that provide information and relate product components, or groups of components, to particular operating systems and database management systems. The tables are organized by typical deployment uses, and defined as follows:
Server Components
15
Chapter 2: Introduction
Agent-Facing Components Supervisor- and Administrator- Facing Components Customer-Facing Components

Server Components The Server Components Table includes Genesys components that run as backend processes. Typically these are installed on an MS Windows or UNIX machine running a server type operating system. Those processes or components that perform the server function of a client-server relationship, but are built to run on workstation operating systems, are included in the agent-facing or supervisor-facing application sections. Agent-Facing Components The Agent-Facing Components Table includes Genesys components that run on a workstation operating system or GUI environment. These provide functionalities typically used by agents, such as interaction handling and real-time statistics. Supervisor- and Administrator-Facing Components This table includes Genesys components that run on a workstation operating system or GUI environment and provide functionalities typically used by supervisors or administrators. Supervisors typically have real-time monitoring statistics, but may also have interaction handling capabilities. When an application contains both agent and supervisor capabilities, it is expected that all capabilities are supported on the same operating systems or GUI environments. For this reason, these applications could be listed in the either the Agent-Facing Components Table or the Supervisor- or Administrator-Facing Components Table. Administrator capabilities include interaction with the configuration or management systems, routing design applications, and campaign setup applications.
16
Genesys
Customer-Facing Components This table includes Genesys components that run on a workstation operating system or GUI environment, and provide functionalities typically used by customers of a contact center. Generally, this is someone at home or in an office, who is using the Internet via a browser, chat, or instant messaging application.
17
Support Levels for Components of Operating Systems or Databases

Within each table in this manual, there is a specification of the level of the Operating System (OS) or Database Management System (DBMS) support for a particular component. The following definitions explain the table contents:
Support
The software can run on an operating system or using a database, and questions/problems can be submitted to Technical Support, assuming the appropriate Maintenance agreement is in effect. It does NOT indicate a commitment to support any particular features of that operating system or database. The tables in this manual are based on the vendors compatibility statements. Genesys may require customers to upgrade to a particular version level, or the operating system, or database. Unless specified, all versions between the minimum version and the latest version are supported. In the tables in this manual, - indicates not applicable. Only those applications specifically mentioned in this document are supported. For other applications or solutions not mentioned here, please refer to the appropriate Product Manager.
18
Genesys
Support (Contd.)
Version support for Genesys products: Genesys solutions using specific operating systems and databases are made Generally Available (GA) within a given release of the suite. For example, 6.1+ indicates that the Genesys solution or component is available in all Genesys 6 releases from Genesys 6.1 to the latest available version (included). Note that 6.1 without the + sign means support for only 6.1. Version support for platforms (OS, DBMS, browsers): This document identifies vendor product versions as x.y, or in some cases x.y.z. Although vendors often produce dot releases, this document identifies only major release numbers. Genesys supports the minor releases, based on the vendors' compatibility policy. Latest Supported Genesys Release column: When the Operating System is no longer supported by Genesys, the last available version is indicated in the column "Latest Supported Genesys Release."
Controlled
Genesys provides controlled support for eligible customer configurations. Genesys Professional Services can perform on site assessment, testing, and validation of your configuration to determine eligibility. For more information, please contact your Genesys Account Manager.
19
Tiered Support
Genesys enforces a two-tier support policy for operating systems and databases. Genesys gives priority to the support of major environments. Tier 1 environments include market dominant operating systems and databases, and operating systems and databases whose vendors have a joint development agreement with Genesys. As a consequence, in case of a new release of the Genesys suite, Genesys may provide support for Tier 2 operating systems and databases at a later stage. Genesys will provide the list of operating systems and databases supported as part of the release announcement. This document reflects the actual support at the time it is published.
Operating Systems Supported by Various Databases
Databases shown in Table 6, Database and Database Cluster Support for Server Components, on page 52 are supported on the operating systems shown in Table 1, Operating Systems Support for Server Components A - G, on page 26 and Table 2, Operating Systems Support for Server Components G - Z, on page 33. Databases not shown in Table 6 are not supported. Operating systems not shown in Tables 1 and 2 are not supported.
Maintenance Interoperable Components
The following core components are included into Framework components: T-Server Database Server Management Layer Stat Server These components are backward-compatible between releases. The latest release of these interoperable components can be used as a maintenance release for previous releases. These components are known as maintenance interoperable components.
20
Genesys
Patch Support Guidelines

Genesys products are not supported below the operating system and patch level specified in their installation package (IP) ReadMe file. Unless otherwise specified in the IP release note or this document, Genesys products are supported as follows:
For a given Windows operating system: on all combinations of service packs and patches above the minimum level documented in the IP ReadMe file. For a given version of a UNIX operating system as supported in this document: If this version is the same as the one specified in the IP ReadMe file; all patch configurations that include the minimum set of patches specified in this file are supported. If this version is higher; all patch configurations are supported. Genesys reserves the right to announce that some specific patch above the minimum level is not to be used for a given product. The information is available in the products release note. For further information, please refer to the Genesys Supported Media Interfaces Reference Manual:
http://genesyslab.com/support/dl/retrieve/default.asp?item=A9CB309AF4DEB8127C5640A3C32445A7&view=item
21
22
Genesys
Chapter
Supported Operating Environments

This chapter contains the Supported Operating Environments for Genesys products. The tables provide product components, or groups of components, related to particular operating systems and database management systems. The chapter provides: 1. Table 1: OS Support for Server Components A - G, page 25
2. Table 2: OS Support for Server Components G - Z, page 33 3. Table 3: OS Support for Network T-Server Components, page 40 4. Table 4: OS Support for T-Server Components A - L, page 44 5. Table 5: OS Support for T-Server Components M - Z, page 48 6. Table 6: Database/Database Cluster Support for Server Components, page 51 7. Table 7: Support for Agent-Facing Components, page 59 8. Table 8: Support for Supervisor- and Admin-Facing Components, page 64 9. Table 9: Customer-Facing Interfaces for ICS and eServices/Multimedia*, page 71 10. Table 10: Genesys Virtualization Platform Support, page 72 11. Table 11: Product Prerequisites, page 75
23
Chapter 3: Supported Operating Environments
Note: Explanation of footnotes for the tables in this guide: Footnotes extend from a through z and continue with double letters, such as aa, ab, etc. If a component requires more than one footnote, each footnote is separated by a comma; for example, a, b, ag. Note: Explanation of the Last Supported Genesys Release column in tables in this guide: The Last Supported Genesys Release column, when populated, shows the last version of the Genesys release that provided support.
.
24
Genesys
Table 1: OS Support for Server Components A - G

In the Operating Systems Support for Server Components Tables 1 - 5, the operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components are indicated by an asterisk (*). These include:
AIX 5.1 Solaris 7 HP-UX 11.11 Tru64 4.0 The Maintenance Interoperable Components include T-Servers, ML Servers, DB Server, Router Server, Stat Server, and Reporting Servers. The remaining 7.x and 8.x components are not supported on these operating systems.
Note: In Tables 1-5, support for Windows Server 2003 and 2008 64-bit is described as follows: - Windows Server 2003 or 2008 (64-bit) Compatibility refers to an x64-bit Operating System running the application in a 32-bit mode. - Windows Server 2003 or 2008x64 (64-bit) refers to the application running in pure 64-bit mode.
.
25
26 AIX Power PC 32-bit 4.3.3 Last Supported Genesys Release Blue Pumpkin Integration Call Concentrator Operating System 7.2 AIX Power PC 64-bit 4.3.3 AIX Power 8.0 PC 32-bit (AIX 5L for POWER) 5.1 AIX Power 8.0 PC 32-bit (AIX 5L for POWER) 5.2 AIX Power 8.0 PC 64-bit (AIX 5L for POWER) 5.1 7.2 6.1 6.1. 3+ 6.1. 3+ 6.1 T-Server for Cisco Unified Communications Manager w Contact Center AdvisorMobile Edition Contact Navigator Delivery Server ContactNavigator Web CPD Server CSTA Connector for BroadSoft Broadworks CTI-Less T-Server Enterprise SDK 6.0- 7.2 6.0 6.0 Framework Servers 6.5- 8.0 6.5- 8.0 6.0- 7.2 AIX Power 7.1 PC 32-bit 4.2 AIX Power 6.0 PC 32-bit 4.1 7.0 7.2 + 6.5- 8.0 7.0+ 7.0.1 + 7.0.1 7.0.1 , + 7.0.2 7.6- 7.0.1 7.68.0 + 8.0 7.2+ 7.0 7.0.1 7.1+ 7.1+ 7.0 7.0.1 7.1+ 7.0.1 + -
l
Genesys Agent Scripting Genesys Customer Interaction Portal (GCIP) Genesys Desktop (GD) -
Table 1: Operating Systems Support for Server Components A - G
m
-
7.0.1 7.0.1 7.0.2 + 7.1+ 7.0 7.0.1 7.1+ -
6.1 - 7.1 -
6.1 - 7.1 7.1 -
Genesys Enterprise Knowledge Management Genesys iKnow Genesys Info Mart
p
Genesys Interaction SDK
a
Genesys Interactive Insights Genesys IVR SDK
x r
Genesys Quality Management Genesys Rules System GIS (Framework SDK ) GIS (Interaction SDK ) Gplus Adapter Campaign Synchronization for SAP Gplus Adapter for Microsoft CRM Gplus Adapter for PeopleSoft Gplus Adapter for SAP Analytics
q a
b
Genesys
Gplus Adapter for SAP Data Access Component Gplus Adapter for SAP ERP 7.1 +
Gplus Adapter for SAP ICI Multi Channel Gplus Adapter for Siebel CRM 6.5 + 6.5 + 6.5 + 6.5 +
Table 1: Operating Systems Support for Server Components A - G (Continued)

Last Supported Genesys Release Gplus Adapter Campaign Synchronization for SAP Gplus Adapter for Microsoft CRM Gplus Adapter for PeopleSoft Gplus Adapter for SAP Analytics
Framework Servers
Genesys Info Mart
Call Concentrator
AIX Power 8.0 PC 64-bit (AIX 5L for POWER) 5.2 AIX Power PC 32-bit (AIX 5L for POWER) 5.3 AIX Power PC 64-bit (AIX 5L for POWER) 5.3 AIX Power PC 64-bit (AIX 5L for POWER) 6.1 AIX Power PC 64-bit (AIX 5L for POWER) 7.1 HP-UX IPF 64-bit 11iv3 (11.31) -
7.0 -
7.2 +
Enterprise SDK
CPD Server
6.5- 8.0
7.0+ -
7.0.1 7.0.1 -8.0 +
7.2+ -
Genesys IVR SDK
Operating System
7.0 7.0.1 -
7.1+ -
7.0+ 7.5+
8.0.1 7.2 + +
7.1+ -
7.0+ -
7.2+ 7.0.2 7.6+ 7.2+ +
7.1+ -
7.0+ 7.5+
8.0.1 7.2 + +
7.1. 1+
7.0+ -
7.2+ 7.0.2 7.6+ 7.2+ +
8.1 -
7.1+ -
8.0+
8.0.1 +
8.0. s 1+
7.6.3 +
8.0+ 7.6.3 8.0+ -
8.1 -
8.0.1 +
8.1 -
8.1 -
8.0.1 + -
8.1 -
HP-UX PA 6.5 32-bit 11.0*
6.1+ -
6.0+ -
7.2+ -
6.1 -
27
Gplus Adapter for SAP ICI Multi Channel Gplus Adapter for Siebel CRM 7.1 + 7.2 + 7.2 + 7.5 + -
Genesys Enterprise Knowledge Management Genesys iKnow
CSTA Connector for BroadSoft Broadworks CTI-Less T-Server
Genesys Customer Interaction Portal (GCIP)
Genesys Quality Management Genesys Rules System
T-Server for Cisco Unified Communications Manager w Contact Center AdvisorMobile Edition Contact Navigator Delivery Server ContactNavigator Web
Genesys Interactive Insights
Gplus Adapter for SAP Data Access Component Gplus Adapter for SAP ERP
Blue Pumpkin Integration
Genesys Agent Scripting
GIS (Framework SDK )
GIS (Interaction SDK )
Genesys Desktop (GD)

Framework Servers
Genesys Info Mart
Call Concentrator
HP-UX PA 6.5 64-bit 11.0* HP-UX PA 32-bit c 11.11 -
6.1+ 6.1. 3+ 6.1. 3+ -
Enterprise SDK
CPD Server
6.1+ 6.5+ -
7.2+ -
6.1 -
Genesys IVR SDK
Operating System
8.0.1 + 8.0.1 + 8.0.1 + 8.0.1 + -
7.2+ 7.2+ 7.6
HP-UX PA 64-bit 11.11 HP-UX PA 64-bit 11i v.2
6.5+ 7.5+ -
7.2+ 7.2+ 7.6 7.5+ -
8.0+ -
HP-UX PA j 64-bit 11v.3 Windows 7 32-bit/64-bit
8.0. s 1+ -
8.0+ 7.6.3 8.0+ 7.6.3 -
8.0. 2
7.6 7.1 Windows f Server 2000 e 32-bit Windows Server 2003x86 (32-bit) 7.6 7.1
6.1+ 6.1 7.6 7.0+ 7.0.2+
6.1+ 6.5. 6.1- n 1 7.6 -
7.0 8.0+ 6.1- 7.0+ 7.2+ 7.0.1 + 7.6 +
6.5 7.0- 6.5.1 7.6 7.6 -
6.5. 17.5
6.1 7.0.1 7.5 7.0- 7.0+ 7.5 + 7.2
7.0+ 6.5+ 7.0 7.5 7.1+ 6.5.1 7.0 + +
6.5. 7.0+ 8.0.1 7.0 8.0+ 7.0. 7.0+ 7.2+ 7.0+ 8.0 g m 5 + + 1+
7.0.1 6.5.6 7.6+ 7.1+ h + +
8.1 7.0 7.0.1 7.5 7.0+ 7.0+ 7.5 7.1
Windows Server 2003 (64-bit) Compatibility
7.2+
7.6+ 8.0.1 7.2 8.0+ 7.1. + + 1+
7.2+ 7.5+ 8.0
7.6+ 7.5
7.6+ -
8.1 -
7.0+ -
28
Genesys
Gplus Adapter for SAP ICI Multi Channel Gplus Adapter for Siebel CRM 7.0 +
Windows Server 2003x64 (64-bit)
Windows Vista Intel 64-bit
Windows Vista Intel 32-bit
Windows Server 2008 (64-bit) Compatibility
d
Operating System Last Supported Genesys Release Blue Pumpkin Integration Call Concentrator 8.0+ 8.0+ -
Windows Server 2008x64 (64-bit)
Windows Server 2008x86(32bit)
Red Hat 8.0 Enterprise Linux AS 32bit Intel 3
Supported Operating Environment 8.0+ 8.0+ 8.0 8.0.1 7.6 8.0+ 8.0. s + 1+ 7.2 + 8.0+ 8.0+ 8.1 7.1- 7.02 8.0 + 7.2- 8.0 7.6.3 7.6.3 7.6+ 7.6.3 + 7.6+ 7.6.3 8.0+ 8.0.1 + 8.0 8.0.1 7.6 8.0+ 8.0. 7.2 s + 1+ 7.6.3 + 8.0+ 7.6.3 8.0+ Framework Servers 8.0 7.6+ Genesys Info Mart T-Server for Cisco Unified Communications Manager w Contact Center AdvisorMobile Edition Contact Navigator Delivery Server ContactNavigator Web CPD Server CSTA Connector for BroadSoft Broadworks CTI-Less T-Server Enterprise SDK
l
Genesys Agent Scripting Genesys Customer Interaction Portal (GCIP) Genesys Desktop (GD) Genesys Enterprise Knowledge Management Genesys iKnow
p t t
Genesys Interaction SDK Genesys Interactive Insights 8.1 Genesys IVR SDK 8.1 7.5 7.5 7.5 7.5 Genesys Quality Management Genesys Rules System 8.1 7.5 7.5 7.5 7.5 8.1 Gplus Adapter for SAP Data Access Component Gplus Adapter for SAP ERP GIS (Framework SDK ) GIS (Interaction SDK ) Gplus Adapter Campaign Synchronization for SAP Gplus Adapter for Microsoft CRM Gplus Adapter for PeopleSoft Gplus Adapter for SAP Analytics
a x r q a
29
7.5
7.5
8.0
Gplus Adapter for SAP ICI Multi Channel Gplus Adapter for Siebel CRM 7.5 +

Framework Servers
Genesys Info Mart
Call Concentrator
Red Hat Enterprise Linux AS 32bit Intel 4
7.2+
8.0.1 7.2 + +
Enterprise SDK
CPD Server
7.1. 7.2 1+
7.6+ -
7.5+ 7.5+ 7.6+ -
Genesys IVR SDK
Operating System
Red Hat Enterprise Linux AS 32y bit Intel 5 Red Hat Enterprise Linux AS 64y bit Intel 5
8.0+
8.0.1 +
8.0. 1+
7.6.3 +
8.0+ 7.6.3 -
8.0 8.0 8.1 -
8.0.1 +
8.0. 3+
8.0
u
-
7.6+ -
8.0+ -
8.1 -
Solaris 7.2 SPARC 32bit (2.)6 Solaris SPARC 32bit 7* Solaris SPARC 64bit 7* 7.6 -
6.1 6.1
6.1 -
6.1 -
6.1 6.1+
6.5. 1+ 6.5. 1+ 6.5 +
6.0- 7.6 6.0- 7.6 6.1- 8.0
7.5+ -
6.1- 7.5 6.1- 7.5 6.1+ -
6.1 + 6.1 +
7.6 -
6.1 6.1+
7.5+ -
Solaris 8.0 SPARC 32bit 8
6.1+ 6.1+
6.1+ 6.5. 1
7.0.1 +
6.5 7.0+ 6.5.1 i .1
6.1 7.0.1 +
30
Genesys
Gplus Adapter for SAP ICI Multi Channel Gplus Adapter for Siebel CRM 8.0 8.0 -
8.0
6.5 +

Framework Servers
Genesys Info Mart
Call Concentrator
Solaris 8.0 SPARC 64bit 8 Solaris SPARC 32bit 9 Solaris SPARC 64bit 9 Solaris SPARC 64bit 10 -
6.1+ 6.1+
6.5. 1 6.5. 5 6.5. 5 -
6.5 +
Enterprise SDK
CPD Server
6.1- 8.0 6.5+ -
7.0.1 + 7.0+ -
6.5 7.0- 6.5.1 .1 8.0 -
6.1+ -
Genesys IVR SDK
Operating System
6.1 7.0.1 + 6.5. 7.0.1 1+ 6.5. 7.0.1 1+ -
6.5+ 6.5+
8.0.1 7.0 + + 8.0.1 7.0 + + 8.0.1 7.2 + + -
7.0.1 6.5.6 7.6+ 7.1+ + + 7.0.1 6.5.6 7.6+ 7.1+ + + 7.2+ 7.2+ 7.6+ 7.5+ -
7.2 -
6.1+ 6.1+
6.5+ -
7.0+ -
7.2 -
7.2+
7.1. 1+ 6.0- 8.0 6.1- 8.0 -
7.6
7.2+ -
p
-
8.1 -
7.2 -
Tru64 UNIX 8.0 Alpha 64-bit 4.0F* Tru64 UNIX 8.0 Alpha 64-bit 5.1 UnixWare 32-bit 7.1.1 UnixWare 32-bit 7.1.3 -
6.1 -
7.2+ -
6.1 -
6.1+ -
7.2 + -
7.2+ -
6.1 -
6.5- 7.5 7.1- 7.5
a.From 7.2 and higher, GIS is no longer a standalone product; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the supported platforms. b.Prerequisites are:
31
Gplus Adapter for SAP ICI Multi Channel Gplus Adapter for Siebel CRM 6.5 + 7.1 + 7.1 + 7.2 + -
PeopleTools 8.46.14 for the 7.0.1 Gplus Adapter for PeopleSoft PeopleTools 8.47.08 for the 7.1.0 Gplus Adapter for PeopleSoft PeopleTools 8.48.00 for the 7.2.0 Gplus Adapter for PeopleSoft c.HP-UX 11i (Release ID B 11.11). d.IBM DB2 v 8.1 or later, and Oracle 9.2 (started from Genesys 7.5 or 7.6) or later, are the only databases supported on Red Hat Enterprise Linux AS, 32-bit Intel. e.SP 3 or 4 is required. Includes all Server types (Server, Advanced Server, and Datacenter Server). f. SP4. g.64-bit is supported in 32-bit compatibility mode only. h.Not supported in 7.0.1. i. Supported for Classification Server only, not supported for Training Server. j. For all Genesys servers supported on HP-UX11i v.2 and 11.i v.3, HP ARIES compatibility mode support for HP Integrity servers is applicable. k.Windows SP4. l. Framework server components include Configuration Server, DB Server, LCA, Message Server, Solution Control Server, SNMP Master Agent, and Stat Server. For IP Media and Load Distribution Server information refer to Table 2. For Media information refer to Table 4 and to Table 5. m.Starting from 7.0.2. n.Not supported with HMP software. o.HP-UX PA 32-bit and 64-bit, 11.00 is supported up to Release 6.5, only. However, Framework Servers are supported for Release 7.6. p.Genesys Info Mart supports 64-bit native mode on the following platforms and in the following version ranges: AIX 5.3, 7.6.014+ (not supported in 8.x) Windows 2003, 7.6.006+ Windows 2008, 7.6.012+ RHEL 5.0, 7.6.012+ Solaris 10, 7.6.006+ On all other supported 64-bit systems and in other version ranges Genesys Info Mart can operate in 32-bit compatibility mode only. q.Genesys Quality Management includes the products Call Recording, Quality Manager, and Screen Capture. r. Any 64-bit OS noted as supported by Genesys IVR SDK is supported in 32-bit compatibility mode only. s.Includes support by StatServer 8.0.0. t. Windows 7 and Vista support is valid for the Genesys Interaction SDK Client part (Agent Interaction (Java API) aka AIL and Geneys Integration Server (GIS) Proxies and Libraries). u.Beginning with Release 8.1, Framework Servers support native 64-bit Red Hat Enterprise Linux. v. Red Hat Enterprise Linux AS 64-bit, version 5.2 and higher. w.T-Server for Cisco Unified Communications Manager was previously known as T-Server Cisco CallManager. x.Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys Interactive Insights 8.0. y. Genesys supports use of products on Oracle Enterprise Linux (OEL), provided that the OEL distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in the equivalent Red Hat Linux version, no investigation or testing will be performed on OEL itself. Support applies only to OEL versions 5.x and later.
* Operating systems supported for the Genesys 7 and Genesys 8 Maintenance Interoperable Components.
32
Genesys
Table 2: OS Support for Server Components G - Z

For information about this table, see the description in Table 1: OS Support for Server Components A - G, page 25. Table 2: Operating Systems Support for Server Components G - Z
Internet Contact Solution Components eServices/Multimedia Componentsp,z
Performance Management Advisors
UniversalWorkflow Link Servers
Interaction Concentrator (ICON)
Last Supported Genesys Release Gplus Outbound Adapter for SAP
UR Server & Custom Server d
intelligent Workload Distribution
GVP Voice Application Reporter
WFM Web Server Components -
Gplus Routing Adapter for SAP
Outbound Contact Server b
.NET-Server q Orchestration Server
Reporting Servers c
SIP Voicemail Server
Operating System
Genesys Platform SDK
Load Distribution Server
Gplus Simulator Toolkit
LivePerson Adapter
SIP Endpoint SDK
GVPEE/NE Server
IVR Server ab
GVP Server
GVP Studio
AIX Power PC 32-bit 4.1 6.0 AIX Power PC 32-bit 4.2 7.1 AIX Power PC 32-bit 4.3.3 7.2
6.0 6.0
T-Gate
6.0 6.0 -
7.2 -
6.1- 7.1 6.1- 7.1 7.1+ -
6.5. 17.2. ad 0 6.5. 17.2. ad 0
6.1- 7.2 6.1- 7.2 6.5+ -
6.0+ -
6.0 - 6.5+ 7.2 6.0 - 6.1+ 7.2 6.5- 6.5+ 8.0. 1 6.5- 7.0+ 8.0. 1
AIX Power PC 64-bit 4.3.3 7.2
7.2 -
6.0+ -
AIX Power PC 64-bit 7.6 (AIX 5L for POWER) 5.1 t AIX Power PC 32-bit 7.6 (AIX 5L for POWER) 5.2
7.2- 8.0 7.2- 8.0
6.5. 7.01- 7.0. 2+ 8.0.2 1
ai
7.2- 6.1.3 7.6 + 7.2- 6.5+ 7.6
7.0+ -
6.5+ -
7.1+ 7.01- 7.0. -
8.0.2 1 ai
7.0.1 +
7.0+ -
33
Unified Communication (UC) Connector -
WFM Back End Components
Universal Callback Server
VTO/VTS
Table 2: Operating Systems Support for Server Components G - Z (Continued)

WFM Web Server Components

8.1
Reporting Servers c
Operating System
LivePerson Adapter
SIP Endpoint SDK
GVPEE/NE Server
IVR Server ab
GVP Studio
GVP Server
AIX Power PC 64-bit 7.6 (AIX 5L for POWER) 5.2 t AIX Power PC 32-bit (AIX 5L for POWER) 5.3 AIX Power PC 64-bit (AIX 5L for POWER) 5.3 t AIX Power PC 64-bit (AIX 5L for POWER) 6.1 AIX Power PC 64-bit (AIX 5L for POWER) 7.1 HP-UX IPF 64-bit 11iv3 (11.31) HP-UX PA 32-bit 11.0* -
7.2- 8.0
6.5+ -
7.1+ 7.1+ 7.0. -
1 7.1+ 7.1+ 8.0 -
7.0.1 + 7.1+ 7.1+ 8.0+ -
7.2- 6.5+ 7.6 7.2 7.0.2 + + 7.2 7.0.2 + +

8.0+ 7.6 -
T-Gate
6.5- 7.0+ 8.0. 1 7.0. 7.1+ 2+ 7.0. 7.1+ 2+

8.0 -
7.0+ -
7.6 7.2+ + 8.0+ -
7.1 7.1+ + 7.1 7.1+ +
7.1+ 7.1+ 8.0+ -
8.0 8.0 -
8.0. 7.2. 8.0.1+ 1 1+ 8.0.2+ -
ag
-
8.1.1 8.1 -
7.6 -
7.2 - 7.6. 1 7.2- 7.6. 1
6.1- 7.5 6.1- 7.5
6.5. 17.2. ad 0 6.5. 17.2. ad 0
6.1+ -
7.2- 6.0+ 7.6 7.2- 6.0+ 7.6
6.0+ 6.5 -
HP-UX PA 64-bit11.0*
7.6 -
6.1+ f
6.1+ 6.5 -
34
Genesys
VTO/VTS

Reporting Servers c
Operating System
LivePerson Adapter
SIP Endpoint SDK
GVPEE/NE Server
IVR Server ab
GVP Studio
GVP Server
HP-UX PA 32-bit 11.11g HP-UX PA 64-bit 11.11 HP-UX PA 32-bit 11iv.2
7.2 + 7.2+ -
6.1+ 6.1+ -
6.5. 2+ 6.5. 2+
6.5+ 6.5+ 7.5 7.5 8.1 -
7.2 6.1.3 + + 7.2 6.1.3 + + 7.2+ 7.2.1 + 8.0
T-Gate
6.5+ 7.0 6.5+ 7.0 7.5+ 7.5+ -
7.2. 1+ 7.2. 1+ 7.2. 1+ -
HP-UX PA 64-bit 11i v.2 z HP-UX PA 64-bit 11v.3 z ,
7.5+ 8.0 -
ac
8.0+ -
8.0 7.6 + 8.0. 2
Windows 7 32-bit/64-bit
8.1 -
Windows Server 2000 32- 7.6 6.1 6.1 6.1 7.5 7.2 7.2- 7.2 bit i + + + , - 7.5
7.6 7.6
Windows Server 2003x86 7.6 (32-bit) Windows Server 2003 (64-bit) Compatibility
7.2- 7.6. 1
6.1- 7.5
6.5. 7.0.1 7.0 1- 7.2. 7.6.1 ad 0
6.1- 7.6
7.2- 6.0+ 7.6 u
6.1 6.0 6.1+ 6.5+ 5.1 6.1- 6.1- + 7.6 7.6 j j 7.2+ 7.0 7.0 7.0 7.0+ 8.0 + + 7.2+ 7.5 7.6. 8.0 + 1+
7.5 7.2 7.2- 7.2 7.6 7.2+ + - 7.6 + 7.6 7.2 7.2+ -
7.0+ 8.0 7.1 7.1+ 7.0 8.0.1 7.0 + .1 + 7.2+ 8.0. 7.1 7.5+ 1 + v 8.0.1 7.5 +
3.3+ 7.2 7.0.1 8.0+ + + 3.3+ 7.2 7.2+ 8.0+ +
35
VTO/VTS

Reporting Servers c
Operating System
LivePerson Adapter
SIP Endpoint SDK
GVPEE/NE Server
IVR Server ab
GVP Studio
GVP Server
Windows Server 2003x64 (64-bit) Windows Server 2008x86 (32-bit) Windows Server 2008 64- bit Compatibility Windows Server 2008x64 (64-bit) Windows Vista Intel 32-bit Windows Vista Intel 64-bit Red Hat Enterprise Linux AS/ Intel 32-bit 3
8.0 8.0
8.0+ 8.0+
T-Gate
8.1 .2+ 8.1 .2+ 8.1 .2+ -
8.0 8.0+ 8.0 8.0 + -
8.0. 7.2. 8.0.1 1 1+ + 8.0. 7.2. 8.0.1 1 1+ + 8.1 -
8.0.1 8.0+ 8.0+ 8.0 7.6 x + + 8.0.1 8.0+ 8.0+ 8.0 7.6 x + + -
8.0+ ae 8.0+ ae 8.1 -
8.0 8.0+ 8.0 + 8.0 8.0+ 8.0 + 8.1 -
8.0+ 8.0+
8.0 + -
7.2- 8.0
7.1+ -
7.1 +
7.2+ -
7.0.2 +m
7.0. 28.0. 1 7.2+ 7.6. 2aa
Red Hat Enterprise Linux AS/ Intel 32-bit 4 Red Hat Enterprise Linux ak AS/ Intel 32-bit 5
8.1 + 8.1 .2+
7.2+ -
7.2+ 8.0 7.2 7.6+ + + 8.0 8.0. 7.2. 8.0.1 1 1+ +
8.0.1 7.2+ + 8.0.1 8.0+ +
7.5 7.2+ + 8.0 7.6 + -
8.0 8.0+ -
36
Genesys
VTO/VTS

Reporting Servers c
Operating System
LivePerson Adapter
SIP Endpoint SDK
GVPEE/NE Server
IVR Server ab
GVP Studio
GVP Server
Red Hat Enterprise Linux ak AS 64-bit Intel 5 Solaris SPARC 32-bit (2.)6
8.1 -
8.1 ah 7.2 -
6.1
8.1
8.1 -
8.1 af 6.1
6.1
8.1. -
T-Gate
8.1 -
7.2 -
6.5. 17.2. ad 0 6.5. 17.2. ad 0 6.5. 17.2. ad 0
6.1 - 6.5 7.0. 2 6.0+ 6.5+ -
Solaris SPARC 32-bit 7*
7.6 -
7.2- 7.6. 1 7.2- 7.6. 1
6.1- 7.1 6.1- 7.1
6.0+ -
6.0+ -
Solaris SPARC 64-bit 7*
7.6 -
6.1+ -
6.0+ -
6.0+ 6.5+ -
Solaris SPARC 32-bit 8
8.0 -
7.2- 6.5. 6.1+ 8.0 1k
6.5. 7.0.1 7.0. 1+ 1 8.0.2 ai 6.5. 7.0.1 7.0. 1+ 1 8.0.2 ai
6.0+ -
7.2- 6.1+ 7.6
6.0- 6.5+ 8.0. 1 6.1- 6.5+ 8.0. 1
7.0- 8.0
8.0 -
7.2- 6.5. 6.1+ 8.0 1
6.1+ -
7.2- 6.1+ 7.6
7.0- 8.0
37
VTO/VTS

Reporting Servers c
Operating System
LivePerson Adapter
SIP Endpoint SDK
GVPEE/NE Server
IVR Server ab
GVP Studio
GVP Server
7.5 -
7.2 7.2 o 7.5 7.5 r 7.5, 7.6 r -
7.2+ 6.5. 7.0+ 3 7.2+ 6.5. 7.0+ 3
7.0 7.1+ 7.0. + aj 1

7.0+ 7.1+ 7.0. -
6.5+ -
7.2 6.5+ + 7.2 6.5+ + 7.2 7.2+ +
T-Gate
6.5+ 7.0 -
7.0+ -
7.5 r 7.5 , 7.6 r, w -
6.5+ 7.2+ -
6.5+ 7.0 7.2+ -
7.0+ 7.1. 2+
1 -
Solaris SPARC 64-bit 10 -
8.0 7.2+ -
7.2+ 8.0. 7.2 7.1+ 1 +
Tru64 UNIX Alpha 64-bit 4.0F* Tru64 UNIX Alpha 64-bit 5.1
7.2- 8.0 7.2- 8.0
6.1- 7.1 6.1+ -
6.5. 1+ 6.5. 1+
7.0+ -
7.2- 6.0+ 7.6 7.2- 6.1+ 7.6
6.0- 6.5 8.0. 1 6.1- 6.5+ 8.0. 1
7.0+ -
a.IP Media eXchange is stopped for distribution - EOL/EOM. b.Magellan Agent Scripting is stopped for distributionEnd of Life program. c.Reporting Servers include Data Sourcer and ETL Runtime. d.Custom Server 6.1 is the first version available in the Genesys 6 family. e.GVPNE Solaris OS release includes the IPCS server for VoIP but does not included the VCS server for TDM.
38
Genesys
VTO/VTS
f. Outbound 6.1 supports only HP-UX 32 PA 2.0 architecture, and does not support PA 1.1. g.HP-UX 11i (Release ID B 11.11). h.32-bit only. SP6a required. i. SP3 or SP4 is required. Includes all Server types (Server, Advanced Server, and Datacenter Server). j. SP4 k.32-bit executable runs in compatibility mode on Solaris 64-bit. l. IP Media is stopped for distribution EOL/EOM. m.Management Framework 7.1+ is required. n.GlobalCall call control mode is not supported with Windows NT 4.0. o.Supported in GVPNE. The GVPNE Solaris OS release includes the IPCS server for VoIP but does not included the VCS server for TDM. p.For eServices/Multimedia Components, Web Collaboration is not supported on AIX. The deployment of Web Collaboration on Windows 2003 requires a specific configuration. (See the eServices/Multimedia Components Deployment Guide.) q.From 7.2 and higher, .NET Server is no longer a standalone productt; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the supported platforms. r. In 32-bit compatibility mode only. s.Performance Management Advisors includes Contact Center Advisor, Workforce Advisor, Frontline Advisor, Agent Advisor, Advisors Genesys Adapter, Advisors Cisco Adapter, and Contact Center Advisor-Mobile Edition. t. These 64-bit platforms are only supported using a 32-bit executable. u.NET SIP Endpoint is not supported on Windows 2000 or 2003. v.Web API .NET only supports Windows 2003 64-bit from Release 8.0.0 on. w.GVP Solaris supports Sun T1000 and T2000 processors. x.For Advisor Genesys Adapter, support for Windows 2008 32-bit and 64-bit is in Version 3.3 and later releases. y.Beginning with Release 7.6.1, the e/Service/Multimedia component Interaction Server supports only Solaris SPARC 10, 64-bit. z.For all Genesys servers supported on HP-UX11i v.2 and 11.i v.3, HP ARIES compatibility mode support for HP Integrity servers is applicable. aa.Applicable for UR Server only. ab.Starting with 8.0, IVR Server supports native 64bit for the 64bit versions of the OS that are noted as supported. Prior to release 8.0, all 64bit OS's were supported in 32bit compatibility mode. ac.Includes 3.0-3.1. ad.Starting with Release 7.2.1, LDS does not support AIX 4.3.3, Solaris 2.6, Solaris 7, HP-UX 11.0, and Windows 2000. ae.URS supports Windows 2008 beginning with Release 7.6.2. Custom Server supports Windows 2008 beginning with Release 8.0.0. af.Outbound Contact Server supports RHEL 64-bit 5 in compatibility mode. ag.eServices/Multimedia components are supported beginning with Release 8.0.210. ah.Interaction Concentrator (ICON) is supported on RHEL 64-bit 5 in compatibility mode. ai.eSupported in versions 7.0.1-8.0.210.XX. aj.eServices/Multimedia Components beginning with version 8.1, Chat Server does not support Solaris 9 32-bit. ak.Genesys supports use of products on Oracle Enterprise Linux (OEL), provided that the OEL distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in the equivalent Red Hat Linux version, no investigation or testing will be performed on OEL itself. Support applies only to OEL versions 5.x and later.
39
Table 3: OS Support for Network T-Server Components

For information about this table, see the description in Table 1: OS Support for Server Components A - G, page 25. Table 3: Operating Systems Support for Network T-Server Components
Network T-Server Concert Network T-Server Sprint b Network T-Server Stentor Network T-Server NGSN Network T-Server ISCP Network T-Server GenSpec XML based a Network T-Server KPN Network T-Server Gen Spec Network T-Server ATT Network T-Server MCI
Operating Systems
AIX Power PC 32-bit 4.1 AIX Power PC 32-bit 4.2 AIX Power PC 32-bit 4.3.3* c AIX Power PC 64-bit 4.3.3* AIX Power PC 32-bit (AIX 5L for POWER) 5.1 AIX Power PC 64-bit (AIX 5L for POWER) 5.1 d AIX Power PC 32-bit (AIX 5L for POWER) 5.2 AIX Power PC 64-bit (AIX 5L for POWER) 5.2 d AIX Power PC 32-bit (AIX 5L for POWER) 5.3
c
6.0 6.0
7.2 7.2
7.0+ 7.0+ 7.2+ 7.0+ 7.0+ 7.0+ 7.2+
6.5 6.5 6.5 6.5 6.5 6.5 -
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+
6.5+ 6.5+ 7.2+ 6.5+ 6.5+ 6.5+ 7.2+
7.0 7.0 7.1+ 7.0+ 7.0+ 7.0+ 7.1+
7.2+
Network SIP Server -
8.0 8.0 8.0 8.0 -
40
Last Supported Genesys Release
Genesys
Table 3: Operating Systems Support for Network T-Server Components (Continued)

Network T-Server Concert Network T-Server Sprint b Network T-Server Stentor 6.1+ 7.1 41
Network T-Server NGSN
Network T-Server ISCP
Network T-Server GenSpec XML based a
Network T-Server KPN
Network T-Server Gen Spec
Network T-Server ATT
Network T-Server MCI
Operating Systems
AIX Power PC 64-bit (AIX 5L for POWER) 5.3 d AIX Power PC 64-bit (AIX 5L for POWER) 6.1 AIX Power PC 64-bit (AIX 5L for POWER) 7.1 HP-UX IPF 64-bit 11i v3 (11.31) HP-UX PA 32-bit 11.00* HP-UX PA 64-bit 11.00* HP-UX PA 32-bit 11.11 f HP-UX PA 64-bit 11.11 HP-UX PA 64-bit 11i v.2 g HP-UX PA 64-bit 11i v.3 g Windows Server 2000 32-bit Windows Server 2003x86 32-bit Windows Server 2003 64-bit Compatibility Windows Server 2003x64 64-bit Windows Server 2008x86 32-bit
7.0+ 7.1 -
7.2+ 8.0+ 8.1 8.1 7.1+ 7.1+ 7.5 + 7.5+ 6.1+ 7.1+ 7.2+ 8.0+
6.5 6.1+ 6.5 -
7.1 -
7.2+ 8.0+ 8.1 6.1+ 7.1+ 7.2+ 8.0+
7.1+ 8.0+ 8.1 6.5+ 7.1+ 7.2+ 8.0+
7.2+ 7.5 7.0.1.+ 7.2.+ 7.2+ 7.5
6.1 7.6 7.6 -
6.1 6.5+ e 7.2+ 7.2+ 8.0+
7.0+ 7.2+ 7.5+
8.0+

Network T-Server Concert Network T-Server Sprint b Network T-Server Stentor 6.1- 6.5 6.1 - 6.5 6.1+ 6.1+ 7.1 7.1 Network T-Server NGSN Network T-Server ISCP Network T-Server GenSpec XML based a Network T-Server KPN Network T-Server Gen Spec Network T-Server ATT Network T-Server MCI
Operating Systems
Windows Server 2008 64-bit Compatibility Windows Server 2008x64 64-bit Windows Vista Intel 32-bit Windows Vista Intel 64-bit
8.0+ 7.5+ 8.0+ 8.1 7.2+ 6.5+ e 7.2+ 7.2+ 7.2+
7.0+ 7.1 -
8.0+ 7.2+ 7.2+ 8.0+ 8.1 -
6.5 6.5 6.5+ 6.5+ 7.1+ 7.1+ 8.0+
7.0+ 7.0+ 7.0+ 7.0+ -
8.0+ 7.6+ 8.0+ 8.1 6.1 - 6.5 6.1 - 6.5 6.1+ 6.1+ 7.1+ 7.1+ 7.2+
8.0+ 7.6+ 8.0+ 8.1 6.5 6.5+ 6.5+ 7.0+ 7.0+ 7.2+
7.5 7.2+ 7.5 7.2+ 7.2+ 7.2+ 7.2+ 7.2+ 7.2+ 7.2+
8.0+
Red Hat Enterprise Linux AS/ Intel 32- 8.0 bit 3 Red Hat Enterprise Linux AS/ Intel 32- bit 4 Red Hat Enterprise Linux AS/ Intel 32- bit 5 j Red Hat Enterprise Linux AS 64-bit Intel 5 i , j Solaris SPARC 32-bit (2.)6* Solaris SPARC 32-bit 7* Solaris SPARC 64-bit 7* Solaris SPARC 32-bit 8 Solaris SPARC 64-bit 8 Solaris SPARC 32-bit 9 Solaris SPARC 64-bit 9 Solaris SPARC 64-bit 10 7.2
7.6 7.6 8.0 8.0 -
6.1 - 6.5 6.1 - 6.5 6.1 - 6.5 6.1 - 6.5 6.1+ 6.1+ 7.1+ 7.1+ 7.2+ 6.1+ 6.1+ -
6.5 6.5 6.5+ 6.5+ 7.0+ 7.1+ 8.0+
42
Genesys

Network T-Server Concert Network T-Server Sprint b Network T-Server Stentor 6.1+ 6.1+
43
Network T-Server NGSN
Network T-Server ISCP
Network T-Server GenSpec XML based a
Network T-Server KPN
Network T-Server Gen Spec
Network T-Server ATT
Network T-Server MCI
Operating Systems
Tru64 UNIX Alpha 64-bit 4.0F* Tru64 UNIX Alpha 64-bit 5.1
6.5 8.0
6.1 -
6.1+ -
6.1+ 6.1+
6.5 6.5
6.1+ 6.1+
6.5 7.0+
Network SIP Server
6.5 6.5-7.2
a.6.5 is the last version supported, and is replaced by IVR Server 7.0 in Network Mode. b.Supports TCP and X.25 for Solaris and Tru64, X.25 only for Windows. c.Only AIX 4.3.3 is supported. AIX 4.3 is not supported. d.These 64-bit platforms are only supported using a 32-bit executable. e.Starting from 6.5.3, a new SS7 Stack has been selected from NMS. It must be purchased from NMS directly by Customers along with the card, SW, and associated licenses. f. HP-UX 11i (Release ID B 11.11). g.For all Genesys servers supported on HP-UX11i v.2 and 11.i v.3, HP ARIES compatibility mode support for HP Integrity servers is applicable. h.Support begins with 7.6.000.09. i. Network T-Servers support Linux 5, 64-bit, in compatibility mode. j. Genesys supports use of products on Oracle Enterprise Linux (OEL), provided that the OEL distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in the equivalent Red Hat Linux version, no investigation or testing will be performed on OEL itself. Support applies only to OEL versions 5.x and later.
Table 4: OS Support for T-Server Components A - L

For information about this table, see the description in Table 1: OS Support for Server Components A - G, page 25. Table 4: Operating Systems Support for T-Server Components A - L
Last Supported Genesys Release T-Server Avaya Communication Manager T-Server EADS Telecom M6500 T-Server EADS Intecom M6880 T-Server Alcatel A4200/OXO
T-Server Alcatel A4400/OXE
T-Server DataVoice Dharma
T-Server CTSA Connector
T-Server Aspect ACD a, b
T-Server Ericsson MD110
T-Server Huawei C&C08
T-Server Digitro AXS/20
T-Server Fujitsu F9600
T-Server Avaya INDeX
Operating Systems
AIX Power PC 32-bit 4.1 AIX Power PC 32-bit 4.2 AIX Power PC 32-bit 4.3.3 AIX Power PC 64-bit 4.3.3 AIX Power PC 32-bit (AIX 5L for POWER) 5.1 AIX Power PC 64-bit (AIX 5L for POWER) 5.1c AIX Power PC 32-bit (AIX 5L for POWER) 5.2 AIX Power PC 64-bit (AIX 5L for POWER) 5.2 c AIX Power PC 32-bit (AIX 5L for POWER) 5.3 AIX Power PC 64-bit (AIX 5L for POWER) 5.3 c
6.0 6.0
7.2 7.2
6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 7.6 7.6
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+
8.0 8.0 8.0 8.0
6.1+ 6.1+ 6.5+ 6.5+ 6.5+ 6.5+ -
7.1+ 7.1+ 7.1+ 7.1+ 7.1+ 7.5
6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.5 7.5
7.0+ 7.0+ 7.0+ 7.0+ -
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+
6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 6.5+ -
7.6 7.6 7.6 7.6 7.6 7.6
8.0 8.0 8.0 8.0 -
8.0.1 8.0+ + 8.0.1 8.0+ +
44
Genesys
T-Server Huawei NGN
T-Server eOn eQueue
T-Server AvayaTSAPI
T-Server Cisco UCCE
Table 4: Operating Systems Support for T-Server Components A - L (Continued)

Operating Systems
AIX Power PC 64-bit (AIX 5L for POWER) 6.1 AIX Power PC 64-bit (AIX 5L for POWER) 7.1 HP-UX IPF 64-bit 11i v3 (11.31) HP-UX PA 32-bit 11.00* HP-UX PA 64-bit 11.00* HP-UX PA 32-bit 11.11 HP-UX PA 64-bit 11.11 HP-UX PA 64-bit 11i v.2 d HP-UX PA 64-bit 11i v.3 d Windows Server 2000 32-bit Windows Server 2003x86 32-bit Windows Server 2003 64-bit Compatibility Windows Server 2003x64 64-bit
8.0+ 8.1+ 8.1+ 6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+ 7.0+ 7.2+ -
8.0+ 8.1+ 8.1+ 6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+ 7.0+ 7.2+ -
8.0+ 8.1+ 8.1+ 6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+ 7.0+ 7.2+ -
8.0.1 8.0+ + 8.0.1 + 8.0.1 + -
8.0+ 8.1+ 8.1+ 6.5+ 6.5+ 6.5+ 6.5+ 8.0+ 8.0+ 6.5+ 7.0+ 7.2+ -
8.0+ -
7.6 7.6 7.6 -
6.5+ 6.5+ 6.5+ 6.5+ 7.6 6.5+ 7.0+ 7.6 -
6.1+ 7.0+ 7.6+ -
7.6 7.6+ -
6.1+ 6.1+ 6.5+ 6.5+ 6.1+ 7.0+ -
7.1+ 7.1+ 7.1+ 7.1+ 7.5 7.1+ 7.1+ 7.5 -
6.0+ 6.1+ 6.5+ 6.5+ 7.5 6.1+ 7.0+ 7.5 -
7.0+ 7.0+ 7.0+ 7.0+ -
6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+ 7.0+ 7.2+ -
6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ -
7.6 7.6 7.6 7.6 7.6 7.6 7.6 7.6 -
8.0.1 8.0+ + 8.0.1 8.0+ + 8.0.1 8.0+ + 8.0.1 8.0+ + 8.0.1 8.0+ + 8.0.1 8.0+ + -
45
T-Server Huawei NGN
T-Server eOn eQueue
T-Server AvayaTSAPI
T-Server Cisco UCCE

Operating Systems
Windows Server 2008x86 32-bit Windows Server 2008 64-bit Compatibility Windows Server 2008x64 64-bit Windows Vista Intel 32-bit Windows Vista Intel 64-bit Red Hat Enterprise Linux AS 32-bit Intel 3 Red Hat Enterprise Linux AS 32-bit Intel 4 Red Hat Enterprise Linux AS 32-bit Intel 5 e Red Hat Enterprise Linux AS 64-bit Intel 5 e Solaris SPARC 32-bit (2.)6* Solaris SPARC 32-bit 7* Solaris SPARC 64-bit 7* Solaris SPARC 32-bit 7* Solaris SPARC 64-bit 8
8.0 7.2
7.6 7.6 7.6 7.6 6.5+ 6.5+ 6.5+ 6.5+
8.0+ 8.0+ 7.1+ 7.2+ 8.0+ 8.1 6.1+ 6.0+ 6.0+ 6.0+ 6.1+
8.0+ 8.0 + 7.1+ 7.2+ 8.0+ 8.1 6.1+ 6.0+ 6.0+ 6.0+ 6.1+
8.0+ 8.0+ 7.1+ 7.2+ 8.0+ 8.1 6.1+ 6.0+ 6.0+ 6.0+ 6.1+
8.0+ 7.6+ 7.6+ 8.0+ 8.1 -
8.0.1 8.0+ + 8.0.1 8.0+ + 8.0.1 + 8.0
6.1+ 6.1+ 6.1+ 6.1+ 6.1+
7.1+ 7.5 7.5 7.5 7.1+ 7.1+
8.0+ 8.0+ 7.2+ 7.2+ 8.0+ 8.1 6.5+ 6.5+ 6.5+ 6.5+ 6.5+
7.5 7.5 6.1+ 6.0+ 6.0+ 6.0+ 6.1+
7.0+ 7.0+
8.0+ 8.0+ 7.1+ 7.2+ 8.0+ 6.1+ 6.0+ 6.0+ 6.0+ 6.1+
6.5+ 6.5+ 6.5+ 6.5+
7.6 7.6 7.6 7.6 7.6 7.6
8.0.1 8.0+ + 8.0.1 8.0+ + 8.0.1 + 8.0 8.0
7.6 7.6 7.6 8.0
46
Genesys
T-Server Huawei NGN
T-Server eOn eQueue
T-Server AvayaTSAPI
T-Server Cisco UCCE

Operating Systems
Solaris SPARC 32-bit 9 Solaris SPARC 64-bit 9 Solaris SPARC 64-bit 10 Tru64 UNIX Alpha 64-bit 4.0F* Tru64 UNIX Alpha 64-bit 5.1
8.0 8.0
7.0+ 6.5+ 7.6 6.5+ 6.5+
7.0+ 6.5+ 7.2+ 6.0+ 6.1+
7.0+ 6.5+ 7.2+ 6.0+ 6.1+
7.0+ 6.5+ 7.2+ 6.0+ 6.1+
8.0.1 8.0+ + 8.0.1 8.0+ + 8.0.1 8.0+ + 8.0 8.0
7.0+ 6.5+ 6.1+ 6.1+
7.1+ 7.1+ 7.5 7.1+ 7.1+
7.0+ 6.5+ 7.2+ 6.5+ 6.5+
7.0+ 6.5+ 7.5 6.0+ 6.1+
7.0+ 7.0+ 7.0+
7.0+ 6.5+ 7.2+ 6.0+ 6.1+
7.0+ 6.5+ 6.5+ 6.5+
7.6 7.6 7.6 7.6 7.6
a.Aspect ACD via Contact Server supported on AIX, HP-UX, and Solaris 64-bit using 32-bit executable. Not supported onTru64. AIX and HP-UX supported from Release 7.0+. Aspect ACD via Application Bridge does not have these limitations. b.Aspect ACD Contact Server 4 versions 8.0.2, 8.0.2, 8.3, 8.3, 8.4, 8.4 and Aspect ACD Contact Server 5.1- 5.2 versions 8.3, 8.3, 8.4, 8.4 support: For Windows 2000 and for Solaris, AIX, and HP/UX: 64-bit platforms using 32-bit executable only. Tru64 platforms are not supported. AIX and HP/UX are only supported from T-Server version 7.0. c.These 64-bit platforms are only supported using a 32-bit executable. d.For all Genesys servers supported on HP-UX11i v.2 and 11.i v.3, HP ARIES compatibility mode support for HP Integrity servers is applicable. e.Genesys supports use of products on Oracle Enterprise Linux (OEL), provided that the OEL distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in the equivalent Red Hat Linux version, no investigation or testing will be performed on OEL itself. Support applies only to OEL versions 5.x and later.
47
T-Server Huawei NGN
T-Server eOn eQueue
T-Server AvayaTSAPI
T-Server Cisco UCCE
Table 5: OS Support for T-Server Components M - Z

For information about this table, see the description at the beginning of this section in Table 1: OS Support for Server Components A - G, page 25. Table 5: Operating Systems Support for T-Server Components M - Z
T-Server Nortel Communication Server 2000/2100 b T-Server Spectrum T-Server Samsung IP-PCX IAP T-Server Siemens Hipath 4000 CSTA III T-Server Siemens Hicom 300/HiPath 4000 CSTAI c T-Server Siemens Hipath 3000 T-Server Siemens HiPath DX Last Supported Genesys Release T-Server for Mitel MiTAI e ,h T-Server Tenovis Integral33 / 55 Stream Manager T-Server Philips Sopho iS3000 T-Server Nortel Communication Server 1000 for SCCS/MLS T-Server Teltronics 20-20
T-Server NEC NEAX/APEX
AIX Power PC 32-bit 4.1 AIX Power PC 32-bit 4.2 AIX Power PC 32-bit 4.3.3 AIX Power PC 64-bit 4.3.3 AIX Power PC 32-bit (AIX 5L for POWER) 5.1 AIX Power PC 64-bit (AIX 5L for POWER) 5.1 d, f AIX Power PC 32-bit (AIX 5L for POWER) 5.2 AIX Power PC 64-bit (AIX 5L for POWER) 5.2 d, f AIX Power PC 32-bit (AIX 5L for POWER) 5.3 AIX Power PC 64-bit (AIX 5L for POWER) 5.3 d AIX Power PC 64-bit (AIX 5L for POWER) 6.1 AIX Power PC 64-bit (AIX 5L for POWER) 7.1
6.0 6.0
7.2 7.2
7.2+ 7.2+
SIP Server a
Operating Systems
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+ 8.0+ 8.1
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+ 8.0+ 8.1
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+ 8.0+ 8.1
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ -
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ -
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+ -
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.1+ 7.1+ -
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.1+ 7.1+ 8.0+ -
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.1+ 8.0+ -
T-Server Tadiran Coral
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ 8.0+ 8.0+ 8.0+ -
6.0 6.0 6.0+ 6.0+ 6.5+ 6.5+ 6.5+ 6.5+ -
6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 6.5+ -
6.1+ 6.1+ 6.5+ 6.5+ 6.5+ 6.5+ 7.1+ 7.2+ 7.1+ 7.2+ 8.0+ 7.6 8.1 -
8.0 8.0 8.0 8.0 -
8.0.2+ -
48
Genesys
Table 5: Operating Systems Support for T-Server Components M - Z (Continued)

T-Server Nortel Communication Server 2000/2100 b T-Server Spectrum T-Server Samsung IP-PCX IAP T-Server Siemens Hipath 4000 CSTA III T-Server Siemens Hicom 300/HiPath 4000 CSTAI c T-Server Siemens Hipath 3000 T-Server Siemens HiPath DX Last Supported Genesys Release T-Server for Mitel MiTAI e ,h T-Server Tenovis Integral33 / 55 Stream Manager T-Server Nortel Communication Server 1000 for SCCS/MLS T-Server Philips Sopho iS3000 T-Server Teltronics 20-20 -
SIP Server a
Operating Systems
HP-UX IPF 64-bit 11i v3 (11.31) HP-UX PA 32-bit 11.00* HP-UX PA 64-bit 11.00* HP-UX PA 32-bit 11.11 HP-UX PA 64-bit 11.11 HP-UX PA 64-bit 11i v.2 g HP-UX PA 64-bit 11i v.3 g Windows Server 2000 32-bit Windows Server 2003x86 (32-bit) Windows Server 2003 (64-bit) Compatibility Windows Server 2003x64 (64-bit) Windows Server 2008x86 (32-bit) Windows Server 2008 64-bit Compatibility Windows Server 2008x64 (64- bit) Windows Vista Intel 32-bit Windows Vista Intel 64-bit Red Hat Enterprise Linux AS 32-bit Intel 3
8.1
8.1 6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+ 7.0+ 7.2+ 8.0+ 8.0+ 7.2+
8.1 6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+ 7.0+ 7.2+ 8.0+ 8.0+ 7.2+
8.1 7.0+ 7.0+ 7.0+ 7.0+ 7.5+ 8.0+ 6.5+ 7.0+ 7.2+ 7.6+ 7.6+ 7.1+
8.1
7.6 7.6 7.6 8.0
6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+
6.0+ 6.1+ 6.5+ 6.5+ 6.1+ 7.0+ -
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ -
6.0+ 6.1+ 6.5+ 6.5+ 7.5+ 6.1+ 7.0+ 7.2+ 7.1+
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.1+ 7.1+
6.0+ 6.1+ 6.5+ 6.5+ 8.0+ 8.0+ 6.1+ 7.0+ 7.2+ 8.0+ 8.0+ 7.1+
6.1+ 6.1+ 6.5+ 6.5+ 7.5+ 8.0+ 6.1+ 7.2+ 7.0+ 7.2+ 7.2+ 7.2+ -
T-Server Tadiran Coral -
6.0+ 6.1+ 6.5+ 6.5+ 8.0+ 8.0+ 6.1+ 7.0+ 8.0+ 8.0+ 8.0+ 8.0
6.0+ 6.1+ 6.5+ 6.5+ 6.1+ 7.0+ -
6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ -
7.0.2+ 6.17.2
7.0.2+ 7.0+ 7.0+ 7.2+ 7.2+ 7.2+ -
8.0.3 8.0.1 8.0+ 8.0.3 8.0.1 8.0+ 8.1.0 7.2+
8.0+ 7.6 8.0+ 7.6 -
7.2+ -
49
Table 5: Operating Systems Support for T-Server Components M - Z (Continued)

T-Server Nortel Communication Server 2000/2100 b T-Server Spectrum T-Server Samsung IP-PCX IAP T-Server Siemens Hipath 4000 CSTA III T-Server Siemens Hicom 300/HiPath 4000 CSTAI c T-Server Siemens Hipath 3000 T-Server Siemens HiPath DX Last Supported Genesys Release T-Server for Mitel MiTAI e ,h T-Server Tenovis Integral33 / 55 Stream Manager T-Server Nortel Communication Server 1000 for SCCS/MLS T-Server Philips Sopho iS3000 T-Server Teltronics 20-20
Red Hat Enterprise Linux AS 32-bit Intel 4 Red Hat Enterprise Linux AS 32-bit Intel 5 i Red Hat Enterprise Linux AS 64-bit Intel 5 i Solaris SPARC 32-bit (2.)6* Solaris SPARC 32-bit 7* Solaris SPARC 64-bit 7* Solaris SPARC 32-bit 8 Solaris SPARC 64-bit 8* Solaris SPARC 32-bit 9 Solaris SPARC 64-bit 9 Solaris SPARC 64-bit 10 Tru64 UNIX Alpha 64-bit 4.0F* Tru64 UNIX Alpha 64-bit 5.1
7.2
7.2+
SIP Server a
Operating Systems
7.2+ 8.0+ 8.1 6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 7.2+ 6.0+ 6.1+
7.2+ 8.0+ 8.1 6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 7.2+ 6.0+ 6.1+
7.2+ 8.0+ 8.1 6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 7.2+ 6.0+ 6.1+
6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 6.0+ 6.1+
7.0+ 7.0+ 7.0+ 7.0+ 7.0+
7.2+ 6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 7.2+ 6.0+ 6.1+
7.0+ 7.0+ 7.0+ 7.0+ 7.0+ 7.0+
7.2+ 8.0+ 8.1 7.0+ 7.0+ 7.0+ 7.0+ 7.2+ 7.0+ 7.0+
7.2+ 8.0+ 6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 7.2+ 6.0+ 6.1+
7.2+ 7.2+ 8.0+ 7.6 8.1 -
T-Server Tadiran Coral
8.0+ 8.0+ 6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 8.0+ 6.0+ 6.1+
6.1+ 6.0+ 6.0+ 6.0+ 6.1+ 7.0+ 6.5+ 6.0+ 6.1+
6.5+ 6.5+ 6.5+ 6.5+ 6.5+ 7.0+ 7.0+ 6.5+ 6.5+
8.0.3 8.1 7.1+ 7.1+ 7.1+ -
6.1+ 7.2+ 6.1+ 7.2+ 6.1+ 7.2+ 6.1+ 7.2+ 6.1+ 7.2+ 7.0+ 7.2+ 6.5+ 7.2+ 7.2+ 7.2+ 6.1+ 6.1+ -
7.6 7.6 8.0 8.0 8.0 8.0
7.1- 8.0.4 7.1- 8.0.4 7.1+ 7.1+ 7.2+ -
a.Formerly known as SIP Communication Server. b.T-Server Nortel Communication Server 2000/2100 supports X.25 protocol links for the following operating systems: Windows Server 2000, Solaris (2.)6, 8, 9, HP-UX 11.0, HPUX 11.11, and AIX 4.3.3 (6.5+), 5.1, and 5.2 (7.1). Genesys provides controlled support for Solaris 7 64-bit X.25. c.Solaris 2.6 and 2.7 are only supported for Siemens Hicom 300E switch, not for Siemens Hicom 300H or Siemens HiPath 4000 switches. d.For releases prior to 7.5 these 64-bit platforms are only supported using a 32-bit executable. e.Mitel does not support the Solaris API that is used by T-Server. f. T-Server Nortel Communication Server 2000/2100 (7.5) supports X.25 protocol on 64-bit platforms using a 32-bit executable only.
50
Genesys
Table 6: Database/Database Cluster Support for Server Components
g.For all Genesys servers supported on HP-UX11i v.2 and 11.i v.3, HP ARIES compatibility mode support for HP Integrity servers is applicable h.6.1 - 7.2 versions of T-Server for MiTAI formerly were named T-Server Mitel SX-2000/MN-3300. i. Genesys supports use of products on Oracle Enterprise Linux (OEL), provided that the OEL distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in the equivalent Red Hat Linux version, no investigation or testing will be performed on OEL itself. Support applies only to OEL versions 5.x and later.

In the Database and Database Cluster Support for Server Components Table, the asterisk (*) indicates the databases supported for the Genesys Release 7 and Genesys Release 8 Maintenance Interoperable Components, including:
DB2 7.0 MS SQL 7.0 Oracle 8.1 Informix 7.3 1 Sybase 12.0 The remaining Release 7 and Release 8 components are not supported on these databases. The databases for Maintenance Interoperable Components include: Framework Databases (Configuration DBMS and Log DBMS) CallConcentrator DBMS UR Server DBMS Reporting Servers DBMS 1
1.Data Sourcer and Data Mart do not support Informix database.
51
52
Tier I Databases IBM DB2 6.1 6.1 IBM DB2 6.5 7.1 IBM DB2 7.1 7.2.0
IBM DB2 8.1 f Database 7.5 Call Concentrator Composer Contact Center Advisor-Mobile Edition Contact Navigator Contact Server DB Framework (Configuration DB and Log DB) Genesys Agent Scripting Agent Interaction Layer Last Supported Genesys Release
6.1. 3 6.1. 3+
7.0 6.1+ 6.0+ e

a b
6.1- 7.1.1 -
Table 6: Database and Database Cluster Support for Server Components
7.1+ 7.0. 2+ 7.0. 1, 7.0. 2 7.0. 2, 7.2 7.2- 7.2 7.0. 7.0+ 7.5 17.5 6.5. 1+ Genesys Info Mart GVP Studio GVP Server GVP: NE EMPS Interaction SDK Outbound Contact Server Reporting Server Genesys
Genesys Customer Interaction Portal (GCIP) Genesys EnterpriseKnowledge Management
Genesys Interactive Insights Genesys Rules System
ac
Gplus Adapter Campaign Synchronization for SAP Gplus Adapter for SAP Analytics Gplus Routing Adapter for SAP
aa
Gplus Outbound Adapter for SAP
GVP Voice Application Reporter ICS Server Components (Contact Server Database, iKnow) intelligent Workload Distribution s

eServices/Multimedia (UCS + Ixn Server)
c,r d
Performance Management Advisors Universal Workflow servers Universal Routing
Note: Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
6.1. 6.1 6.5. 3+ 0 6.1. 6.1 6.5 3+ 7.1. 0 7.1- 7.0 7.0 7.2. 1 7.2 6.5 + 7.0 7.0 +
Voice Callback WFM Server Components
Table 6: Database and Database Cluster Support for Server Components (Continued)
Gplus Adapter Campaign Synchronization for SAP
Genesys EnterpriseKnowledge Management
Framework (Configuration DB and Log DB)
Contact Center Advisor-Mobile Edition
c,r
Contact Navigator Contact Server DB
aa
ICS Server Components (Contact Server Database, iKnow) intelligent Workload Distribution s
Gplus Adapter for SAP Analytics
ac
Outbound Contact Server
IBM DB2 8.2 f IBM DB2 9.1 f
7.1.1/ 7.2 7.2+ 7.6+ - 8.0.1 + 8.1 -
7.2- 7.6 7.6 7.6 7.6 -
7.5, 7.6 -
IBM DB2 9.5 -
8.1 8.1 -
IBM DB2 9.7
7.6 ad -
7.2 7.2+ 7.1 + + 7.6+ 7.6. 1+ 8.0+ 8.0. 1+ 8.1 8.1 -
7.1+ 7.6. 1 8.0+ 8.1 6.0 -
7.2 + 7.2. 1+ 7.6 -
7.1 + 7.6 8.0 -
MS SQL 6.5.1 6.5. Server 6.5 1 6.5 MS SQL Server 7.0* o MS SQL Server 2000 g, o , p
6.1 6.0
6.0 6.0 + + 6.5. 6.1 1+ +
6.0 6.0+ +
6.1 6.1- 7.0 + 8.0.1 +
7.0. 7.6 17.6. 1
6.1 6.5 7.5+ 7.5 6.1 + +
6.1 - 6.5 6.1 7.2 + 7.6
6.0 +
6.0+ -
7.2- 7.2 6.1 7.6 +
7.2 7.2- 7.0. 6.1+ 7.6. 11 7.6. 1
6.0 7.6 6.0 6.0 6.0 6.5 6.0 + + + 7.6 6.1 6.1 6.1 6.5 6.1 +h + + + +
6.0 6.5 -
53
WFM Server Components
Agent Interaction Layer
Database
Universal Workflow servers
Genesys Info Mart
Universal Routing
Call Concentrator
Reporting Server
Interaction SDK
GVP: NE EMPS
Voice Callback
GVP Server
GVP Studio
Composer
7.1 + 7.6 + 7.6 .1+ 8.1
54
MS SQL Server 2008 Oracle 8.0.6 Database MS SQL Server 2005 o , p -
Oracle 8.1.6 Oracle 8.1.7 6.5 6.0 7.5

Last Supported Genesys Release Agent Interaction Layer Call Concentrator Composer Contact Center Advisor-Mobile Edition Contact Navigator Contact Server DB Framework (Configuration DB and Log DB) Genesys Agent Scripting
Oracle 9.0 8.0 6.5 6.1 6.5. 6.1. 1+ 3+ 8.0. 2+ 8.0. 8.0+ 2+ 6.0 6.0 6.0+ 7.6 8.0.1 7.2 + 7.5+ 7.2 7.2 8.0 8.0 8.1 + + 8.0 7.5+ 7.6 8.1 7.5+ 7.5 x + + 6.1 6.1 + + 6.0 + 7.0. 6.5+ 18.0. 2 af 6.0+ 8.1 .2+ 7.5 8.0 7.5, , + 7.6 7.6 6.0 8.0 7.6. 1+ 8.0+ 8.0. 8.0+ 8.1 7.6 1+ .1 7.5+ 7.5 7.5+ 3.1 7.2 +n +m 6.0 8.0 , 8.1 .1
6.5. 6.51 8.0 7.0 + 7.2 7.6 7.2- 7.2 6.5. 7.6 k 1 -
a
Genesys Customer Interaction Portal (GCIP) Genesys EnterpriseKnowledge Management Genesys Info Mart Genesys Interactive Insights Genesys Rules System
ac
Gplus Adapter Campaign Synchronization for SAP Gplus Adapter for SAP Analytics Gplus Routing Adapter for SAP GVP Studio GVP Server GVP Voice Application Reporter GVP: NE EMPS ICS Server Components (Contact Server Database, iKnow) intelligent Workload Distribution s Interaction SDK
aa

eServices/Multimedia (UCS + Ixn Server) Outbound Contact Server
c,r d
Performance Management Advisors Reporting Server Genesys Universal Workflow servers Universal Routing
6.0 6.0 6.0 6.5 6.0
8.0 8.0 +
7.5 + 7.2 +
6.0- 6.1 6.0 6.5 6.0 7.2. + + 1 7.2 6.1. - 6.5 7.0 6.5 3+ + .18.0 i
c,r
aa
ac
Oracle 9.2 f
6.5. 6.1. 1+ 3+
6.5. 6.5+ 7.2 1
7.0- 7.6 7.6 .1
7.5 7.5 -
6.5. 1
Oracle 10g f Release 1
Oracle 10g f Release 2 Oracle 10g RAC
7.0 7.0 8.0. 28.0. 3 7.0 7.0 8.0. 2+ -
7.1.1 7.2 7.2+ 8.0 7.2+ 7.6 + +
7.6+ 7.5 -
8.1 7.5, 7.2 .1 7.6 j + 8.1 7.5, 7.2 .1+ 7.6 j 8.1 - .1+ 8.1 .2 8.1 .2 -
7.2- 7.0. 6.5+ 8.0 18.0. 2 af 7.2 7.2+ 7.2 7.2+ + +
6.5 +
6.5 7.0 6.5 + .18.0 7.2 + 72 +
7.2 +
7.1.1 7.2 7.2+ 8.0 7.2+ + 8.0 - 8.0 7.6+ y 8.0.1 + 8.1 q -
7.6 8.1 7.6+ 7.5 + 8.0 8.1 - + -
7.6 7.2 7.2+ 7.2 7.2+ + + + 8.0 8.0+ 8.0 8.0+ w 7.6. 1+ 8.0 -
7.2 + 8.0 -
7.2 + 8.0 8.0 8.1. 1+
Oracle 11g v Oracle 11g v RAC
8.0. 8.0+ 2+ ab -
8.0 7.6+ 8.0 8.1 z + 8.0 8.1 8.1 8.1 -
8.0+ 8.0. 8.0+ 8.1 7.6 1+ + 8.1 8.1 8.1 + ae -
55
Database
Genesys Info Mart
Universal Routing
Call Concentrator
Reporting Server
Interaction SDK
GVP: NE EMPS
Voice Callback
GVP Server
GVP Studio
Composer
7.2 + 8.0 + 8.1
56
Postgre SQL Database Tier II Databases Informix 7.1 7.0 6.1 + 8.0.3 u 7.2 7.2+ 7.2 7.2+ 7.2+ 6.1+ 6.1 6.1 + + - - 6.0+ 7.1.1/ 7.2+ q 6.0 - 7.1 6.0+ GVP Studio GVP Server GVP Voice Application Reporter GVP: NE EMPS ICS Server Components (Contact Server Database, iKnow) intelligent Workload Distribution s Interaction SDK
Genesys Info Mart Genesys Interactive Insights Genesys Rules System Reporting Server Composer Contact Center Advisor-Mobile Edition Contact Navigator Contact Server DB Genesys Agent Scripting Call Concentrator
6.1 a
Outbound Contact Server Universal Workflow servers Universal Routing
Last Supported Genesys Release Agent Interaction Layer
ac
Gplus Adapter for SAP Analytics Gplus Routing Adapter for SAP
Genesys Customer Interaction Portal (GCIP) Genesys EnterpriseKnowledge Management
aa

c,r d
Performance Management Advisors Genesys
6.0 + 6.0 + 7.2 + 7.2 + 7.2 + 7.0 -
c,r
aa
ac
Sybase*
7.1.1 7.1.1 -
6.1+ 6.1+ 7.0 -
6.07.1.1 6.0- 7.1.1 7.0+ 7.5+
6.1+ 6.1+ 7.0+ 7.5 -
6.0+ 6.0+ 7.0+ -
6.0+ 6.5 6.0+ 6.5 7.0+ 7.0 -
q-
a.MySQL 4.0.11 is supported. b.In addition, GCIP supports MySQL databases. Refer to the Genesys Customer Interaction Portal Deployment and Administration Guide for more information. c.For eServices/Multimedia Components, Web Collaboration is not supported on IBM DB2. d.MySQL 4.0.11 is supported. e.For eServices/Multimedia Components, Web Collaboration is not supported on IBM DB2. f. IBM DB2 v 8.1 or later, and Oracle 9.2 (started from Genesys 7.5) or later, are the only databases supported on Red Hat Enterprise Linux AS, 32-bit Intel. g.32-bit version is supported, SP4. h.Contact Genesys Technical Support for the Microsoft SQL SP3 upgrade procedure. i. Oracle version 9.0.1 is supported. j. Oracle Database 10g with 32-bit Client Libraries on Solaris Edition only. k.Oracle Database 9iR2 Server with 32-bit Client Libraries on Solaris Edition only. l. Sybase 12.0 has planned an end of support in 6.5. m.Multimedia 7.5 & 7.6: Co-browse Server 7.5 & 7.6 do not support MS SQL 2005 DB because KANA Response Live Server does not support it. n.Started from 7.2.002.xx.
57
Database
Genesys Info Mart
Universal Routing
Call Concentrator
Reporting Server
Interaction SDK
GVP: NE EMPS
Voice Callback
GVP Server
GVP Studio
Composer
o.Genesys does not support Windows authentication mode of MSSQL database. This applies for MSSQL 7.0/2000/2005. p.Genesys DB Server 7.5 and 7.6 requires Microsoft Data Access Components (MDAC), minimum of version 2.8 SP1. q.Genesys Administrator supports the following Database Management Systems (DBMS): - Oracle 11g RAC is supported by Genesys Administrator. - Informix 10 or later (for the Configuration Database only) - Sybase 7.5 or later (for the Configuration Database only) Note: Genesys Administrator does not support the Informix and Sybase DBMS for the Log Database. r. New functionality implemented in Release 7.6.1 for Interaction Server has limitations for MS SQL Server 2000. Please refer to the eServices/Multimedia Release Notes for the details of known limitations. This is applicable for all releases that do support MSSQL Server 2000, starting from Release 7.6.1. s.In addition, intelligent Workload Distribution supports the MySQL 5.0.41+ database. t. Performance Management Advisors includes Contact Center Advisor, Workforce Advisor, Frontline Advisor, Agent Advisor, Advisors Genesys Adapter, and Advisors Cisco Adapter. u.Supported only on 32-bit and 64-bit RHEL 5.4, Windows 2003, and Windows 2008 operating systems. v. Oracle 11g Rel 1 and Rel 2 are supported. w..Must be 10g R2 or later. R1 is not supported. x.Genesys Enterprise Knowledge Management supported on Microsoft SQL Server 2005, Enterprise Edition only. y. Oracle 10g RAC is supported starting with GIM 7.6.011. z.Oracle 11g Release 1 is supported starting with GIM 7.6.011. Oracle 11g Release 2 is supported starting with GIM 8.0.0. aa.Gplus Adapter for SAP Analytics supports all databases supported by Interaction Concentrator (ICON). ab.Contact Center Advisor-Mobil Edition supports Oracle 11g Release 2. ac.Genesys Interactive Insights for iWD 8.0 supports all databases supported by Genesys Interactive Insights 8.0, and supports MySQL 5.0.41+. ad.IBM DB2 9.7 is supported in GIM 7.6 releases starting with 7.6.015.03. ae.Oracle 11g RAC is supported by UCS but not by Ixn Server. af.eServices/Multimedia support begins in version 8.0.210.XX.
* Databases supported for the Genesys 7 and Genesys 8 Maintenance Interoperable Components. * Genesys supports Sybase ASE. Sybase IQ is currently not supported.
58
Genesys
Table 7: Support for Agent-Facing Components

Unfified Communication (UC) Connector
8.0 59
Genesys Agent Desktop .NET Toolkit
Gplus Adapter for PeopleSoft CRM 8
Interaction Workspace
CallPath Enterprise Client a Contact Navigator Thick Contact Navigator Web
SIP Endpoint SDK

-
Browser & Windows GUI

Interaction Workspace SIP Endpoint
Gplus Adapter for SAP Win-Client
Genesys Quality Management v
Genesys Agent Desktop (GAD)
Gplus Adapter for Microsoft CRM
Gplus Adapter for Siebel 2000
ICS Agent Starter Application
Desktop Toolkit b
Browser Support
AOL 4.0+ Firefox 1.0 Firefox 1.5 Firefox 2.0 Firefox 3.0 Microsoft IE 5.1 Microsoft IE 5.5
7.1
6.5
7.6 -
8.0 8.0 8.0 -
6.0+ 6.5+
7.17.5 c 7.5 c 7.6+ 8.0+ 6.5
q t 7.6.1 -
6.1+ -
6.5+ 6.5.1+ -
7.0.1, 7.0.2, 7.1 7.0.1+ 7.6 + 7.6.3+ -
6.5+ 6.1+
Microsoft IE 6.0 Microsoft IE 7.0 Microsoft IE 8.0
6.5+ 6.5.1+ -
6.5 -
7.0+ 7.2 7.2
8.0 8.0
7.0+ 7.6 -
6.5+ 6.5+ -
6.5+ d -
6.58.0 c 8.0+
7.6+ c -
WFM Web Agent
Expert Desktop
Enterprise SDK
Agent Advisor
Table 7: Support for Agent-Facing Components (Continued)

-
SIP Endpoint SDK -

Desktop Toolkit b
Mozilla 1.7
6.5.2 01 and 7.17.2e

6.1 6.1 6.5. f 7.0 7.0 7.0 -
Netscape 4.7 Netscape 6.0 Netscape 6.1 Netscape 6.2 Netscape 7.0 Netscape 7.1 Netscape 7.2 Netscape 8.0 Safari 2.04 (Apple Browser) Safari 3.1.x (Apple Browser)
7.0 6.1 6.1 -
7.0 7.2 7.2 7.2 7.2 -
8.0
7.5, 7.6 n 7.6.1 -
60
Genesys
WFM Web Agent
Expert Desktop
Enterprise SDK
Agent Advisor

8.0 8.0 61
SIP Endpoint SDK

8.0+ 8.0+ -

Desktop Toolkit b
Windows GUI Citrix Metaframe 1.8 Contro lled 6.5 6.3.1 Cont Control rolle led 6.5 d 8.0+ 8.0+ 8.0.2 7.1 6.5.3+ 6.1+ Contr olled 6.1+ 8.0+ 8.0+ 8.1 -
Citrix AccessSuite 4.0 Citrix AccessSuite 4.5 Citrix XenApp 5 Windows 95-B, 98 Windows 7 32-bit/64-bit Windows Server 2000 32-bit h , s Windows Server 2003 32-bit Windows Server 2003 64-bit
7.0+ 7.2 -
7.2+
8.0.2 -
6.5.3+ -
8.0.2 8.0.2 -
8.1 8.1 7.6+ 7.6+
7.6.3+ 7.6.3+ -
6.3.1 8.1+ 3.1+ 3.1+
6.0+ -
6.0+ g 6.1+ -
7.6.3+ 7.0+ 7.0+ -
y z 8.0+ 8.0.2 8.0+ 8.0+ -
6.3.1+ 6.1+ 6.5.1+ 6.1+ 6.5, 8.0+ 6.5.1 i 8.0+ 8.0+
7.0+ 6.1+
6.1+ 6.1+ -
7.2+ j 6.5.2+ -
y 8.0.2 z y 8.0.2z -
WFM Web Agent
Expert Desktop
Enterprise SDK
Agent Advisor

8.0 8.0
SIP Endpoint SDK

Desktop Toolkit b
Windows Server 2008 32-bit Windows Server 2008 64-bit Windows Vista Enterprise 32-bit u Windows XPk
8.0+ 8.0+ 3.1+ 3.1+ -
6.5 6.5
8.0+ 8.0+ 8.0+
7.2 7.0+ 7.0+
7.2+ -
7.6
6.5.4
6.5.1 m 6.5.1 m
8.0+ 8.0+ 8.0+ 8.0+ -
y 8.0.2z y 8.0.2z 8.0.2 8.0+ -
7.6+ 7.2+ 8.0+
WFM Web Agent
Expert Desktop
Enterprise SDK
Agent Advisor
7.6.2+ -
r -
6.5+ 6.5.1+ 6.5+ 6.5, 8.0+ o 6.5.1 l 6.5+ 6.5.1+ 6.5+ 6.5, p 6.5.1 l
7.0.1+ 7.0.1+ -
x
-
7.0+ 6.5.1+ 6.5.0 6.5+ 7.0+ 6.5.1+ 6.5.0 6.5+
MS Terminal Server (Server: Win2003; Client: Windows XP)
7.0.1+ -
a.CallPath DDE and HAT functions are supported on Windows only. b.Desktop Toolkit includes: ActiveX and JAVA interface (shipable component is the Tlib SDK DVD). c.Windows. d.Requires JAVA Virtual Machine to be installed. e.Mozilla 1.7.5 on Windows and Mozilla 1.7.8 on UNIX. f. 6.21 and 6.23 only. g.Controlled for Windows 95-B. h.SP3 or SP4. i. SAP Visual; Design should be disabled.
62
Genesys
j. Windows Server 2003 32-bit: 7.2: Support is applicable only for the Web Application part of the adapter. k.SP2 (Professional Edition only). l. Windows XP (Professional Edition). m.ICS Agent Starter Application co-browse functionality is supported for Windows XP SP1 only. n.Support begins with 7.5.001.05. o.Version 7+ requires Windows XP SP2 or higher. Please see details on system configuration on vendor site: http://java.sun.com/j2se/1.4.2/system-configurations.html p.Version 7+ requires Windows XP SP2 or higher. Please see details on system configuration on vendor site: http://java.sun.com/j2se/1.5.0/system-configurations.html q.Support for Inbound voice interactions without a Contact Server connection on Firefox 1.5.0.2 Snap-in running on NeoLinux 3.0 (System library update Libc 2.3.2) for Neoware Hardware. r. Only agent-facing components of the WFM Web support Vista; IP of WFM Web cannot be installed or run on Vista. s.Includes Windows 2000 Professional. t. Support for Inbound voice interactions without a Contact Server connection on Firefox 2.0 Snap-in running on NeoLinux 3.0 (System library update Libc 2.3.2) for Neoware Hardware. u.Vista Enterprise and Business 32-bit SP1+ v.Genesys Quality Management solution includes the products Call Recording, Quality Manager, and Screen Capture. GQM 8.0 supports Google Chrome 4.0+ and Opera 9+. w.Supported mode: ICA connection mode, on Windows 2003. x.Windows XP Professional Edition SP2 or higher. y.Application running in 32-bit native mode and 64-bit native mode. z.Application running in 32-bit native mode or 64-bit compatible mode.
63
64
AOL 4.0+
Table 8: Support for Supervisor- and Admin-Facing Components
Firefox 3.0 Firefox 2.0 Browser & Windows GUI

-
Firefox 1.0
Firefox 1.5
Browser Support
Blue Pumpkin Integration a CCPulse Call Director Route Composer t Configuration Manager Enterprise SDK Genesys Administrator Genesys Info Mart p Genesys Platform SDK Genesys Interactive Insights ad Genesys Quality Management w
Table 8: Support for Supervisor- and Administrator-Facing Components
8.0. 2+ -
8.0. 2+
8.0.2 +
-
8.0+ -
8.0
7.6+ 8.0 -
7.6. 8.0 1+
7.6+ -
Genesys Rules System -
8.1 7.6. 1+ -
Genesys Supervisor Desktop (GSD) -
GVP Studio GVP Voice Application Reporter GVP: EE VPM GVP: NE EMPS intelligent Workload Distribution Interaction Routing Designer (IRD) eServices/Multimedia (Knowledge Manager ) Outbound ContactManager (OCM) Performance Management Advisors v Reporting GUIs Solution Control Interface (SCI)
Genesys
Universal Workflow Ink

b
VTO/VTO Manager WFM GUI/Configuration & Database Utilities l k WFM Web Supervisor 8.0
7.5 7.6
7.6. 1+
7.57.6
Table 8: Support for Supervisor- and Administrator-Facing Components (Continued)

WFM GUI/Configuration & Database Utilities l k -
eServices/Multimedia (Knowledge Manager )
Performance Management Advisors v
Genesys Supervisor Desktop (GSD)
Interaction Routing Designer (IRD)
Outbound ContactManager (OCM)
Genesys Quality Management w
Genesys Interactive Insights ad
Genesys Administrator
Genesys Rules System
Configuration Manager
Microsoft IE 4.7 Microsoft IE 5.1 Microsoft IE 5.5
6.1 -
7.0 -
7.0. 1, 7.0. 2, 7.1 7.0. 1+
7.2 -
Microsoft IE 6.0
8.0 6.1+ .2+

8.0. 7.5+ 2+ 8.1 8.0.3 + -
8.0+ 7.0, 7.2 8.0+ 8.1+ -
7.6 +
7.6+ 8.0
7.2 7.2 7.6- 7.6. 1 -
7.2+ -
6.1+ 6.1+ -
Microsoft IE 7.0 Microsoft IE 8.0 Microsoft IE 9.0 Mozilla 1.4
8.0 -
x -
8.1 7.6 -
7.6 + 8.0 -
7.6+ 8.0.1 + -
7.5+
8.1 8.0
-
8.1 7.6. -
8.0.3 -
3+
8.1.1 -
x
-
7.2 -
65
WFM Web Supervisor 6.1 6.5 6.58.0

b

Solution Control Interface (SCI)
Blue Pumpkin Integration a
Genesys Info Mart p
Call Director Route
VTO/VTO Manager
Reporting GUIs
Enterprise SDK
GVP: NE EMPS
GVP: EE VPM
Composer t
GVP Studio
CCPulse
7.5+ b
8.0 +
-
66
Mozilla 1.7
Netscape 7.0 Netscape 6.2 Netscape 6.0 Netscape 4.7 Browser & Windows GUI
-
Netscape 6.1
Netscape 7.0.2 -
7.0
6.5
6.5. 1
6.1 -
CCPulse Call Director Route Composer t Configuration Manager Enterprise SDK Genesys Administrator Genesys Info Mart p Genesys Platform SDK -
7.0 o, 7.2 o -

-
Genesys Quality Management w Genesys Rules System Genesys Supervisor Desktop (GSD) -
GVP Studio -
GVP Voice Application Reporter GVP: EE VPM GVP: NE EMPS intelligent Workload Distribution Interaction Routing Designer (IRD) eServices/Multimedia (Knowledge Manager ) Outbound ContactManager (OCM) Performance Management Advisors v 6.5+ -
Reporting GUIs Solution Control Interface (SCI)

Genesys
Universal Workflow Ink d
7.0 6.5. 1
6.5 6.1
VTO/VTO Manager WFM GUI/Configuration & Database Utilities l k c
WFM Web Supervisor 6.5. 201 and 7.17.2

WFM GUI/Configuration & Database Utilities l k
-
Netscape 7.1 Nets cape 8.0 Safari 2.04 (Apple Browser) Safari 3.1.x (Appl e Browser) Windows GUI Citrix Metaframe 1.8
7.0
8.0
7.1 -
7.1 -
Contr olled -
Cont rolle d -
Con troll ed Con troll ed 8.0 +
Citrix AccessSuite 4.0 Citrix XenApp

Presentation Server 4.5
7.2+ -
7.2+
7.2 + 7.6. 3+
7.2+ -
8.0
8.0.1 +
8.0.1 +
67
WFM Web Supervisor 7.0

b

Genesys Info Mart p
Call Director Route
VTO/VTO Manager
Reporting GUIs
Enterprise SDK
GVP: NE EMPS
GVP: EE VPM
Composer t
GVP Studio
CCPulse

WFM GUI/Configuration & Database Utilities l k eServices/Multimedia (Knowledge Manager )
Citrix XenApp 5
8.1
8.1 7.6. -
8.1
8.1
8.1 8.1
3+ y Windows 95-B, 98 6.1 Windows 7 32-bit/64-bit Windows Server 2000 32-bit m 8.0 6.0+ e
8.0 8.0.3 8.0.2 .4+ +

ab
7.6 8.0. 8.1 + 2 aa -
8.1 7.6. -
3+ 7.0. 7.2 3+ + -
8.0 7.6.2 8.0.1 8.0 + + af -
8.1+ -
8.0.3 +
7.6. 8.1 1+
7.6 7.1
6.1+ -
6.17.6
8.0+
6.1+ 7.0.1 6.1- 7.6.1 7.6.1 ac
6.1+ 6.17.6
6.1+ 5.1 6.1. + 7.6. 1 7.0 7.6. 7.2 .1 1+ + -
Windows Server 2003 32-bit Windows Server 2003 64-bit i
7.1+ 7.5+ -
8.0 7.1.1 8.0+ +u + 7.5+ 8.0+
8.0+ 7.6 n + 8.0+ 7.6 n +
7.6 + 7.6 +
8.1 8.1 -
7.0. 7.2 3+ + -
7.6 7.1+ 8.0.1 7.1+ 3.1+ 7.1+ 7.1.1 +r + + 8.0.1 + af 3.1+ 7.2.1 7.5+ +
68
Genesys
WFM Web Supervisor -

Genesys Info Mart p
Call Director Route
VTO/VTO Manager
Reporting GUIs
Enterprise SDK
GVP: NE EMPS
GVP: EE VPM
Composer t
GVP Studio
CCPulse

WFM GUI/Configuration & Database Utilities l k
h h
Windows Server 2008 32-bit Windows Server 2008 64-bit i
8.0 .4+ 8.1 + ae
8.0+
8.0.2 +n 8.0.2 +n -
8.1 -
8.0 7.6.2 8.0.1 and + 8.0.1 7.6.2 8.0.1 and + af 8.0.1
8.0+ -
8.1 -
8.0+
8.1 -
8.0+ -
8.1 -
Windows Vista Enterprise 32-bit q Windows XP 32-bit -
8.0
8.0 8.0.1 8.0+ + + 8.0 6.5+ +s 6.5+ -
7.6 +
7.6. 1+
8.1 -
7.6. 7.6.1 8.0.1 7.6+ 3.1+ 1+ + +
8.0.1 +
7.6 7.6 + +l
7.1 f 6.1.3 + 7.1 f 6.1.3 +
7.6 7.2 7.6 + + + -
8.1 7.0. 7.0. -
1+ 3+ z 7.0. 3+ -
7.6 6.5+ 8.0.1 6.5+ 3.1+ 6.1.3 6.5+ +s +g + 6.5+ 7.0.1 6.5+ + 6.1.3 6.5+ +g
6.5 6.5. 7.2 + 1+ + 6.5 6.5. 8.0 + 1+ +
MS Terminal Server (Server: Win 2003; Client: Windows XP)
a.Blue Pumpkin Integration product Windows GUI component also runs on Windows Server 2003 and Windows Server 2000. b.Windows environment. c.Mozilla 1.7.5 on Windows and Mozilla 1.7.8 on UNIX.
Supported Operating Environment 69
WFM Web Supervisor

Genesys Info Mart p
Call Director Route
VTO/VTO Manager
Reporting GUIs
Enterprise SDK
GVP: NE EMPS
GVP: EE VPM
Composer t
GVP Studio
CCPulse
d.Solaris environment. e.Windows 98 only. f. SP2 g.Reporting GUIs include: RGA, DMA, ETL Assistant. RGA is not supported on Windows XP in 6.1.3. h.Beginning with WFM 6.5.201, WFM GUI/Configuration supports SP2. i. In compatibility mode. j. Support begins with 7.5.001.05. k.Support begins with WFM Configuration Utility 7.6.101.07 and WFM Database Utility 7.6.100.20. l. Only agent-facing components of the WFM Web support Vista; IP of WFM Web cannot be installed or run on Vista. m.Includes Windows 2000 Professional. n.Genesys Administrator 8.0.x requires MS IIS and .NET Framework as follows: On Windows Server 2003: - MS IIS 6 and .NET Framework 3.5 On Windows Server 2008: - MS IIS 7 and .NET Framework 3.5 - MS IIS 7.5 and .NET Framework 3.5 o.Applicable for Business Objects Data Integrator Web Administrator only. p.Support is stated for Genesys Info Mart Administration Console Only. q.Vista Enterprise and Business 32-bit SP1+ . r. Release 7.6.1, SP2+. s.SP2+. t. Composer is the new name for Composer Voice, starting with Release 8.0.2. u.SP1+ v.Support for Contact Center Advisor, Workforce Advisor, and Frontline Advisor only. w.Genesys Quality Management solution includes the products Call Recording, Quality Manager, and Screen Capture. GQM 8.0 supports Google Chrome 4.0+ and Opera 9+. x.CME and SCI 8.0.3 are supported on a combination of MS IE 8 and Windows 7 only. y.Supported mode: ICA connection mode, on Windows 2003. z.Windows XP Professional Edition SP2 or higher. aa.Supported for Genesys Info Mart Administration Console starting with 7.6.000.10 for Release 7.6, and with 8.0.001.01 for Release 8.0. ab.Composer 8.0.4 is supported on Windows 7, 32-bit only. Composer 8.1 is supported on Windows 7, 32-bit, and Windows 7, 64-bit compatibility mode. ac.OCM 7.6.101+ is not compatible with Windows 2000. ad.Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys Interactive Insights 8.0. ae.Composer 8.1 is supported on Windows Server 2008, 64-bit, in compatibility-mode only. af.eServices and Multimedia GUI components, JRE/JDK 64-bit is not supported.
70
Genesys
Table 9: Customer-Facing Interfaces for ICS and eServices/Multimedia*

ICS Web CallBack, Chat (with Applet) ICS Web Collaboration (Applet) ICS Web CallThrough (Applet) eServices/Multimedia Components 8.0+ 8.0.1+ 6.5 c
Browser Support AOL 5.0 AOL 7.0

b
6.1 6.5
Browser
6.1 6.5
6.1 6.5
6.1 6.5
6.1 6.5
6.1 6.5
FireFox 3.0 FireFox 3.5 Microsoft IE 4 Microsoft IE 5.x Microsoft IE 6.0 Microsoft IE 7.0 Microsoft IE 8.0 Netscape 4.72+ Netscape 6.0, 6.01 Netscape 7.0, 7.1 6.0+ 6.0+ 6.5+ 6.0+ 6.1+ 6.0+ 6.0+ 6.5+ 6.0+ 6.0+ 6.0+ 6.5+ 6.0+ 6.0+ 6.0+ 6.5+ 6.0+ 6.0+ 6.0+ 6.5+ 6.0+ 6.1+ -
ICS WebForm Email
ICS Pure HTML Chat, CallBack a
7.0.1+ 7.6+ 8.0.1+ d -
6.5 6.5 6.5
a.HTML CallBack is supported starting from 6.0, but HTML (Pure) Chat is supported only from 6.5.0. b.Available on 6.1 as a controlled release, provided Genesys supports the embedded AOL browser. c.Requires JAVA Virtual Machine for applet communication. Microsoft IE and Sun JVM are supported for Chat and CallBack. Microsoft IE is supported for Web Collaboration. Sun JVM is supported for Web Collaboration starting from ICS 6.5.3.
71
Table 10: Genesys Virtualization Platform Support
d.Microsoft IE8 is supported starting from Genesys Release 8.0.1 for customer-facing applications. For Web Collaboration, it is supported starting from 8.0 CD update CD version 8.0.001.04, released as of January 2011.
* Starting from ICS 6.5.3, ICS does not support AOL, Microsoft IE 4.x, or Netscape. For eServices/Multimedia, Web Collaboration is not supported on Netscape.

Genesys provides an open-software based solution that enables interoperability with other market-leading products, to enable you to deploy Genesys products in a virtualized environment. The virtualization products documented in this guide are supported with Genesys products running in specified virtualized environments, according to the Genesys virtualization guidelines and support policy in this section.
Genesys Virtualization Guidelines

Products using virtualization must run on sufficiently equipped computing platforms, particularly with respect to CPU speed, available memory, and network interfaces. Virtualization may increase the processing load compared to native deployment on a given node. You should follow the recommendations and best practices discussed in the virtualization platform vendor's documentation. You should be aware of potential impact to performance and voice quality when deploying components that interface with RTP media streams, including Stream Manager, Genesys Voice Platform (GVP) Media Control Processor, and CPD Server. Although these components operate in a virtual environment, in some cases it may be necessary to limit call rates to achieve acceptable voice quality. In all scenarios, when planning a production deployment in a virtualized environment, it is strongly recommended that you test the proposed configuration under simulated production conditions, to ensure acceptable sizing and performance.
72
Genesys
Supported Virtualization Platforms

Table 10 provides Genesys supported virtualization platforms. Note: When a Genesys product supports a virtual platform, the support applies for Operating System versions that are supported both by the Genesys product and the virtual platform. Table 10 provides references for the Genesys products. For platforms that are not listed below, or other questions, email virtualizationsupport@genesyslab.com. Table 10: Supported Virtualization Platforms
Vendors Citrix Virtualization Platforms AccessSuite 4.x XenApp 5.0 Operating Systems Windows Server 2003 Windows Server 2008 Genesys Supported Products Genesys products supporting Citrix. Refer to: Table 7, Support for Agent-Facing Components, on page 59 Table 8, Support for Supervisorand Administrator-Facing Components, on page 64 IBM AIX LPAR IBM AIX 5.3 for POWER platforms IBM AIX 6 for POWER platforms IBM AIX 6.1 for POWER platforms Genesys products supporting AIX for POWER. Refer to the Genesys Operating System Support tables: Table 1 through Table 5 Genesys Releases Refer to: Table 7, Support for AgentFacing Components, on page 59 Table 8, Support for Supervisorand Administrator-Facing Components, on page 64 8.0+
73
Table 10: Supported Virtualization Platforms (Continued)

Vendors Oracle Virtualization Platforms Solaris Containers/Zones Operating Systems Oracle Solaris SPARC 10 Genesys Supported Products Genesys products supporting Solaris 10. Refer to the Genesys Operating System Support tables: Table 1 through Table 5 VMware ESX 3.5 bare-metal hypervisor, as specified inVMware Support Notes on page 74 ESXi 4.1 bare-metal hypervisor, as specified inVMware Support Notes on page 74 Red Hat Enterprise Linux AS/Intel 5 Windows Server 2003 Windows Server 2008 All Genesys products. 7.5+ Genesys Releases 8.0+
VMware Support Notes For products that require specialized cards (for example, Dialogic), you should rely on the card vendors and VMware for support and optimization. Genesys does not support VMware's Virtual Infrastructure or Application and Infrastructure Management products, for example, VMotion, DRS, SRM. Additional support will be added to this guide when available. If license control is performed in a virtualized environment, either by running a FlexNet Publisher license server on virtual platforms or by using node-locked application license files, the host-id value returned by the virtual platform is used. When using MAC addresses, it may be necessary to override the default and force the virtual platform to use a static (fixed) MAC address to avoid problems when virtual images are moved between physical machines. See FlexNet Publisher documentation on virtualization deployment for further details: http://support.flexerasoftware.com/main/Default.aspx.
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Genesys
Table 11: Product Prerequisites

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys Yes Yes Yes Yes No No No No
Blue Pumpkin Exchange version 3.3 or 4.5 For Blue Pumpkin Integration Server, MDAC 2.7.1+ For Statistics Configuration Utility, .NET Framework 1.1+ Cisco CallManager 4.0(1) sr2a with JTAPI 2.0 (1.12) Cisco CallManager 4.1(3) with JTAPI 2.1(3.9) Cisco Unified CallManager 4.2(1) with JTAPI 2.2(1.5) Cisco Unified CallManager 5.1.3.2104-1 with JTAPI 3.1(3.10) Cisco Unified Communications Manager 6.0.1.2000-3, or 6.0(1a) with JTAPI 6.0(1.1000)-5 Cisco Unified Communications Manager 6.1.4.1105-1 with JTAPI 6.1(4.1000)-10 Cisco Unified Communications Manager 7.1.2.22011-1 with JTAPI 7.1(2.10000)-8 Cisco Unified Communications Manager 8.0.3.10000-8 with JTAPI 8.0(3.10000)-2 Cisco ICM 4.5 Starting with Composer 8.0.3, Genesys does not recommend specific Web application servers for use with Composer. For more information, as well as minimum Web application server pre-requisites and a suggested tested plan, please refer to the Composer 8.1 Deployment Guide. For Contact Navigator 6.x WebServers: Microsoft IIS 4.0, 6.0, Apache Servlet Engine: Tomcat 3.2.3
T-Server for Cisco Unified Communications Manager j
Cisco Queue Adapter (CQA) Composer
Yes
No
Contact Navigator Thick
Yes
Yes
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Table 11: Product Prerequisites (Continued)

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys
Contact Navigator Web
Supported combinations of Web Servers & Servlet Engines: Windows, IIS/Tomcat or Apache/Tomcat Solaris: Apache/Tomcat Supported Versions: IIS 5.0, 6.0 Web Server Apache 2.0.50 Servlet Engine Tomcat 5.0.28 JDK 1.4.2
Yes No No Yes
No No
No Yes Yes No
CPD Server Framework SDK (GIS) a
Dialogic cards support information is published in the Genesys Supported Media Interfaces document. FWK SDK 6.5: JDK 1.3.0 MS SOAP Toolkit 3.0 Apache AXIS Toolkit 1.1 HTTP 1.0 FWK SDK 7.0: JDK 1.3.0 and 1.4.1 MS .NET Framework SDK 1.1 MS SOAP Toolkit 3.0 Apache AXIS Toolkit 1.1; HTTP 1.1 Apache Tomcat 4 WebSphere 5.0 and 5.1
Yes Yes
Web Servers: Microsoft IIS version 5 or version 6 WebSphere 5.1, 6.0 Apache Tomcat 4.1, 5.0, 5.5 Java Version - JRE 1.4 Tomcat 4.1 or 5.0 JDK 1.4.2
Yes
No
Genesys Call Director Route
Yes
No
76
Genesys

Genesys Customer Interaction Portal Java Platform, Standard Edition Version 1.5 (GCIP) b J2EE Application Server (JBoss Application Server 4.2.3, Database Server (MySQL 5, Oracle 10G) An audio format conversion utility (ex. SoX version 12.18.1) Genesys Desktop (GAD + GSD) Supported Combinations of Web Servers & Servlet Engines: Windows, IIS/Tomcat or Apache/Tomcat or WebSphere HTTP Server/Servlet Engine Solaris, Apache/Tomcat or WebSphere HTTP Server/Servlet Engine orApache/BEA WebLogic AIX, WebSphere HTTP Server/Servlet Engine Supported Versions: IIS 5.0, IIS 6.0, IIS 7.0 Apache Web Server 2.2.14 Servlet Engine Tomcat 5.5 Servlet Engine Tomcat 6.0 WebSphere and WebSphere Express 5.1/5.1.1/6.0/6.1 JDK 1.4.2 i JDK 1.5 JDK 1.6 Weblogic 8.1
Yes No Yes No Yes Yes Yes Yes Yes
No Yes No Yes No No No No No
77

Genesys Info Mart 7.0.2 Business Objects Data Integrator 6.5.1.21 with latest Data Integrator hot fix available from Genesys. See Genesys Info Mart Release Advisory for information on how to download and install the latest outfox. 7.2.0 7.2.0 Business Objects Data Integrator 11.0.2.15 with latest Data Integrator hot fix available from Genesys. Please refer to the Genesys Info Mart release notes for the recommended latest patch level. JDK 1.5 Yes See the Genesys Info Mart Deployment Guide for more information. JDBC Driver Yes See the Genesys Info Mart Deployment Guide for more information. 7.5-7.6 JDK 1.5+ See the Genesys Info Mart Deployment Guide for more information. JDBC Driver See the Genesys Info Mart Deployment Guide for more information. 8.0 JDK 1.6+ See the Genesys Info Mart Deployment Guide for more information. JDBC Driver See the Genesys Info Mart Deployment Guide for more information. 7.5-7.6 Yes Yes 7.2.0
No No
7.5-7.6 No No
8.0 Yes Yes
8.0 No No
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Genesys

Supported Versions: Release 7.2 JDK 1.4.2 JDK 1.5 MS .NET Framework SDK 1.1 and 2.0 Apache Axis Toolkit 1.1 and 1.3 IIS 5.0/6.0 with Tomcat 4.1 or 5.5 on Windows only Apache 2.0 with Tomcat 4.1 or 5.5 on Windows, Solaris, and Linux only WebSphere and WebSphere Express 5.1/6.0 WebLogic 8.1 on Solaris only Release 7.5+ JDK 1.4.2 JDK 1.5 MS .NET Framework SDK 1.1 and 2.0 Apache Axis Toolkit 1.1, 1.3, and 1.4 (1.4 is recommended) IIS 5.0/6.0 with Tomcat 5.5 on Windows only Apache 2.0 with Tomcat 5.5 on Windows, Solaris, and Linux only WebSphere and WebSphere Express 5.1/6.0 WebLogic 8.1 on Solaris only
Release 7.2 Yes Yes Yes Yes Yes Yes Yes Yes Release 7.5+ Yes Yes Yes Yes Yes Yes Yes Yes Yes
Release 7.2 No No No No No No No No Release 7.5+ No No No No No No No No No
79

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys Release 7.6.3+ Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Release 7.6.3+ No No N0 No No No No No No No No No Yes
Genesys Interaction SDK (contd.)
Release 7.6.3+ JDK 1.4.2 JDK 1.5 JDK 1.6 MS .NET Framework SDK 1.1 , 2.0, 3.0, 3.5 Apache Axis Toolkit 1.4 IIS 5.0/6.0 with Tomcat 5.5 or 6.0 on Windows only Apache 2.0 with Tomcat 5.5 or 6.0 on Windows, Solaris, and Linux only WebSphere and WebSphere Express 6.0/6.1 WebLogic 9/10 on Solaris only
Genesys Interactive Insights Genesys Interactive Insights for iWD
Release 7.6 BusinessObjects Enterprise XI, Release 3.1 (BOE XI 3.1) Web Servers:Tomcat 5.5. ] Release 8.0 BusinessObjects Enterprise XI, Release 3.1 Service Pack 3 (BOE XI 3.1 SP3) Web Servers: Tomcat 5.5
No Yes
No Yes
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Genesys

Genesys Quality Management
Call Recording 8.0 Web browser requires media player plug-in for audio review: Windows Media Player or QuickTime Player Quality Manager 8.0 Web browser requires media player plug-in for audio & video review: Windows Media Player 9+ or QuickTime Player For Reports/Charts web browsers require Adobe Flash Player plug-in Live Monitor application requires JRE version 1.6+ Screen Capture 8.0 Web browser requires media player plug-in for audio & video review: Windows Media Player 9+ or QuickTime Player VNC server H.263 codec library
Yes
No
Yes Yes
No No
Yes Yes Yes
No No No
8.1: Supported Web Servers: IBM WebSphere Application Server 7 Apache Tomcat 6 Other pre-requisites: JDK 6 must be installed on the application server host For the Genesys Rules Development Tool, you must have either Composer 8.1.0+ or Eclipse 3.5.0+ Yes Yes Yes Yes No No No No
Gplus Adapter for Microsoft CRM Gplus Adapter for PeopleSoft CRM Gplus Adapter for SAP Analytics Gplus Adapter for SAP CRM Gplus Adapter for SAP ERP Gplus Adapter for Siebel CRM
Please contact Genesys Technical Support for further information on the Gplus Adapters.
81

GVP EE
Windows 2000 Server SP4 or Windows 2003 Enterprise Edition SP1 Microsoft Data Access Component (MDAC) 2.7 SP1 Refresh Microsoft Internet Explorer 6.0 or later MSXML 4.0 SP2 or later
If using VCS Server Dialogic SR 6.0 Service Update 65 (SU65) If using ASR any MRCP compliant speech-recognition software If using TTS Any MRCP compliant text-to-speech software
VCS Server No ASR Yes TTS Yes
VCS Server Yes ASR No TTS No
82
Genesys

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys GVP NE Solaris OS Yes Yes Yes Yes Yes No No GVP NE Windows OS Yes Yes Yes Yes Yes Yes Yes Yes Yes VCS Server No ASR Yes TTS No GVP NE Solaris OS No No No No No Yes Yes GVP NE Windows OS No No No No No No No No No VCS Server Yes ASR No TTS Yes
GVP NE
GVP NE Solaris OS Mozilla Internet browser 1.4 or later SunOne Directory Server 5.1 SP2 (support for Windows 2000 Server only) SunOne Directory Server 5.2 (support for Windows 2003 Server only) Oracle Database 9iR2 Server with 32-bit Client Libraries Oracle Database 10g with 32-bit Client Libraries SNMP Solaris Apache Solaris GVP NE Windows OS Windows 2000 Server SP4 or Windows 2003 Server SP1 Microsoft Data Access Component (MDAC) 2.7 SP1 Refresh Microsoft Internet Explorer 6.0 or later MSXML 4.0 SP2 or later URLScan Filter for IIS Setup For Windows 2000 Server: SunOne/iPlanet Directory Server version 5.1 SP2 Microsoft SQL Server 2000 SP3 MySQL Database 4.x ODBC Driver 3.x If using VCS Server Dialogic SR 6.0 Service Update 65 (SU65) If using ASR any MRCP compliant speech-recognition software If using TTS Any MRCP compliant text-to-speech software
83

GVP
GVP 7.6: Solaris Mozilla Internet browser 1.4 or later Sun Java Directory Server 6.3 (support for Windows 2003 Server only) Oracle Database 10g with 32-bit Client Libraries SNMP Solaris Apache Solaris
GVP 7.6 Solaris OS Yes Yes Yes No No
GVP 7.6 Solaris OS No No No Yes Yes
Windows OS Microsoft Data Access Component (MDAC) 2.7 SP1 Refresh Microsoft Internet Explorer 6.0 or later MSXML 4.0 SP2 or later URLScan Filter for IIS Setup Microsoft SQL Server 2000 SP3 MySQL Database 4.x ODBC Driver 3.x
Windows 2003 Yes Yes Yes Yes Yes Yes Yes Yes
Windows 2003 No No No No No No No No
If using VCS Server Dialogic SR 6.0 Service Update 174 Dialogic SR 6.0 Service Update 193 If using ASR Any validated MRCP compliant speech-recognition software If using TTS Any validated MRCP compliant text-to-speech software
VCS Server
VCS Server
ASR Yes TTS Yes
ASR Resell TTS Resell
84
Genesys

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys GVP 8.0: GVP 8.0: OS Microsoft No
GVP (continued)
GVP 8.0: Operating System on servers (Mandatory)
OS Microsoft Windows 2003, SP2, 32-bit Warning! Before you begin the GVP installation, make sure that all of the latest Windows Yes 2003 patch levels are installed. Database Server: Microsoft SQL Server 2005 or Oracle 10g Database Server Jakarta Tomcat 6.0.16 and Sun JDK 6 Update 5. (Only required on GVP servers with Reporting Server installed.) Microsoft Internet Information Server (IIS) 6.0 components: Common Files File Transfer Protocol (FTP) Server Internet Information Server Snap-In World Wide Web Server Database Server Yes Yes
Database Server No No
Microsoft IIS Yes Yes Yes Yes
Microsoft IIS No No No No
Web Browser (for Administration) (Mandatory): Microsoft Internet Explorer (IE) 6.0 SP1 or 7.0 GVP (continued) GVP 8.0 (continued) Text-to-Speech (TTS) (Optional)
Web Browser Yes GVP 8.0 (continued) TTS
Web Browser No GVP 8.0 (continued) TTS Resell Available Resell Available No
Nuance SpeechWorks Media Server (SWMS) 3.1 with Nuance RealSpeak TTS 4.0 Yes Nuance 5.0 Speech Server with Nuance RealSpeak 4.5 Yes IBM WebSphere Voice Server (WVS) 5.1.3 TTS or higher, with IBM Text-to-Speech Yes Connector It is your responsibility to obtain the software and the appropriate licenses. MRCPv1 and MRCPv2 are supported.
85

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys Yes Yes (for Solaris) Yes
e
ICS Server Components (ICS 6.5)
WebServers: Microsoft IIS version 5 or version 6. WebServers: Apache 2.0.52 (Windows & Solaris) WebServers: iPlanet d 4.1 on Solaris version 8 Servlet Engine: JRun 4.0 (Windows and Solaris) Servlet Engine: Tomcat 5.0 (Windows and Solaris) Combination of WebServers/Servlet Engines support: Windows: IIS/Tomcat Apache/Tomcat IIS/JRun Solaris: iPlanet/JRun d Apache/Tomcat
No Yes (for Windows) No No Yes (for Windows)
Yes Yes (for Solaris)
Versions 7.6.0 and 7.6.1: Supported combinations of servlet engines and operating systems: 1. Tomcat 5.5 or 6.0 on Windows 2003 Server (with SUN JDK 5 or 6) 2. IBM WebSphere 6.1 on Windows 2003 Server or AIX 5.3 (with IBM JDK 5) A connection to Microsoft Active Directory is required for users of the iWD Manager application to authenticate, and to allow mapping of iWD Manager's security roles to LDAP groups. Version 8.0: Supported combinations of servlet engines and operating systems: 1. Tomcat 5.5 or 6.0 on Windows 2003 or 2008 Server (with Sun JDK 5 or 6) 2. IBM WebSphere 6.1 on Windows Server (2003 or 2008 or AIX (5.3 or 6.1) with IBM JDK 5.
Yes Yes
No No
Yes Yes
No No
86
Genesys

8.0.+ Agent Workstation Runtime Prerequisite: Windows XP/Vista/2003/2008/7 + .NET3.5 SP1; Agent Workstation - Centralized Deployment Prerequisites: Browser Microsoft Internet Explorer (IE6+) or Firefox (2+) Centralized Deployment Server (ClickOnce): Windows 2003/2008 + .NET2.0+ HTTP Server: MS IIS 6 or 7 or Apache HTTP Server 2.2 Solaris/Sparc 32bit 7, 8, 9 & 10 Apache HTTP Server 2.2 Solaris/Sparc 64bit 7, 8, 9 & 10 Apache HTTP Server 2.2 Linux RHEL 5.0 - 32 bit Apache HTTP Server 2.2 Development Workstation Prerequisites: Windows XP/Vista/2003/2008/7 + .NET3.5 SP1; Visual Studio 2008 as customization development tool (Visual C# 2008 Express Edition free version is sufficient) Yes Yes No No Yes No
Yes
No
Yes Yes
No No
Yes Yes Yes Yes Yes Yes
No No No No No No
87

eServices/Multimedia f
Supported combinations of OS, DB, Web and Application Servers: Windows, MS SQL or Oracle, IIS/Tomcat or Apache/Tomcat, or IBM Web Sphere & HTTP Server. Solaris, Oracle, Apache/Tomcat, IBM WebSphere & HTTP Server, BEA WebLogic. AIX, DB2, IBM WebSphere & HTTP Server Linux, Apache/TomCat Supported Versions: IIS 6.0, IIS 7.0 (8.0.1+) Apache HTTP Server 2.0 (7.2 - 7.5), 2.2.4 (7.6), 2.2.11 (8.0), 2.2.14 (8.0.1+) Apache Tomcat 5.5 (7.2), 6.0 (7.6+) IBM WebSphere 6.0 (7.2 - 7.6.1), 6.1 (8.0+), IBM Web Sphere 7.0 (8.1.0) JDK 1.4.2 (7.0.1 - 7.6.1), 1.5 (7.6)*, 1.6 (8.0+) h BEA WebLogic 8.1 (7.2-7.6.1), 9.2 (8.0+) Yes No No Yes Yes Yes No No No No No No No Yes Yes No No No
.NET Server g Orchestration Server (ORS)
JDK 1.4.2 ORS 8.0 Microsoft IIS version 5.0 to 7.0 (Windows) Apache 2.0.x (Windows, Linux and Solaris) IBM WebSphere 6.x (Windows, Linux and Solaris) JRun 4.x (Windows, Linux and Solaris) Tomcat 5.x 6.x (Windows, Linux and Solaris)
Yes Yes Yes Yes Yes Yes
Performance Management Advisors Platform SDK Reporting
JDK 1.6 update 18 or later Oracle 11g Release 2 JDBC Driver JDK 1.5+ MS .NET Framework 3.5 JRE version 1.4; 1.5; 1.6 Hyperion 8.5.SP 2 I.E. 5.5 SAP R/3 4.6
Yes Yes Yes Yes No Yes
No No No No Yes No
T-Gate
88
Genesys

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys Yes Yes Yes No No No
Unified Communication (UC) Connector Voice CallBack Workforce Management
JDK 1.6 Dialogic cards support information is published in the Genesys Supported Media Interfaces document. 6.5 WFM GUI, WFM Servers - 6.5.0 - MDAC 2.6 WFM Web Services - 6.5.0 - MDAC 2.6, MS IIS version 4 or version 5 6.5.1 WFM GUI, WFM Servers - 6.5.1 - MDAC 2.7 WFM Web Services - 6.5.1 - MDAC 2.7, Jakarta Tomcat 3.3.1 6.5.2 WFM GUI, WFM Servers 6.5.2 - MDAC 2.7 or MDAC 2.8 WFM Web Services - 6.5.2 - MDAC 2.7 or MDAC 2.8, Jakarta Tomcat 3.3 or Tomcat 4.1, or IBM Websphere Express 5.0 7.0 WFM Database Utility - MDAC 2.71, .NET framework 1.1 WFM Config Utility, WFM Servers - MDAC 2.71 WFM Web - Jakarta Tomcat 4.1 or IBM Websphere 5.1
89

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys Yes No
Workforce Management (contd.)
7.1 WFM Database Utility - MDAC 2.71 or MDAC 2.8, .NET framework 1.1 WFM Config Utility, WFM Servers - MDAC 2.71 or MDAC 2.8 WFM Web Server - Jakarta Tomcat 4.1 - 5.0 (with Sun J2SE 1.4.1 - 1.4.2), or IBM Websphere 5.1 WFM Web Supervisor - Sun J2SE JRE 1.4.1 or 1.4.2 7.1.1 WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1 WFM Config Utility, WFM Servers - MDAC 2.7 SP1 or MDAC 2.8, Jet 4.0 WFM Web Server - Jakarta Tomcat 4.1 - 5.0 (with Sun J2SE JDK 1.4.x or 5.0 Update 1 or later), or IBM WebSphere 5.1 WFM Web Supervisor - Sun J2SE JRE 1.4.x, or 5.0 Update 1 or later 7.1.2 WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1 WFM Config Utility, WFM Servers - MDAC 2.7 SP1 or MDAC 2.8, Jet 4.0 WFM Web Server - Jakarta Tomcat 4.1 - 5.5 (with Sun J2SE JDK 1.4.x or 5.0 Update 1 or later), or IBM WebSphere 5.1 WFM Web Supervisor - Sun J2SE JRE 1.4.x, or 5.0 Update 1 or later 7.2 WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1 WFM Config Utility, WFM Servers - MDAC 2.7 SP1 or MDAC 2.8, Jet 4.0 WFM Web Server - Jakarta Tomcat 4.1 - 5.5 (with Sun J2SE JDK 1.4.x or 5.0 Update 1 or later), or IBM WebSphere 5.1, or 6.0. WFM Web Supervisor - Sun J2SE JRE 1.4.x, or 5.0 Update 1 or later
90
Genesys

Products Third-Party Component Prerequisites Acquired by Customer Provided by Genesys Yes No
7.5
WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1+, Jet 4.0 WFM Config Utility, WFM Server, WFM Data Aggregator - MDAC 2.7 SP1 or MDAC 2.8 WFM Web Server - Jakarta Tomcat 5.0--5.5 (with Sun J2SE JDK 1.4.x or 5.0 Update 1 or later), or IBM WebSphere 6.0 or 6.1. WFM Web Supervisor - Sun J2SE JRE 1.4.x, or 5.0 Update 1 or later.
7.6-7.6.1
WFM Database Utility - MDAC 2.7 SP1 or MDAC 2.8, .NET Framework 1.1+, Jet 4.0 WFM Configuration Utility, WFM Server, WFM Data Aggregator - MDAC 2.7 SP1 or MDAC 2.8 WFM Web Server - Jakarta Tomcat 5.0--6.0 (with Sun J2SE JDK 5.0 Update 1 or later), or IBM WebSphere 6.1. WFM Web Supervisors - Sun J2SE JRE 5.0 Update 1 or later. 8.0 WFM Database Utility - .NET Framework 1.1+ WFM Web Server - Apache Tomcat 5.5 - 6.0 (with Sun Java JDK 5.0 Update 1 or later), or IBM WebSphere 6.1 - 7.0 WFM Web Supervisors - Sun Java JRE 6.0 update 12 or later 8.1 WFM Database Utility - .NET Framework 2.0+ WFM Web Server - Apache Tomcat 5.5 - 7.0 (with Sun Java JDK 5.0 Update 1 or later), or IBM WebSphere 6.1 - 7.0 WFM Web Supervisors - Sun Java JRE 6.0 update 12 or later
a.From 7.2 and higher, GIS is no longer a standalone product; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the product pre-requisites. b.Refer to Genesys Customer Interaction Portal Deployment and Administration Guide for more information.
91
c.Required for the WinUI Applications of the adapter. d.iPlanet and iPlanet/JRun are supported only in 6.5.1 ICS. e.Support & maintenance, upgrades, and licensing are to be purchased directly from Allaire/Macromedia. f. For eServices/Multimedia, Web Collaboration is not supported on JRun. Web Collaboration is supported on Web Sphere 6.1 on RedHat Linux 4.6 only. g.From 7.2 and higher, .Net Server is no longer a standalone product; it is part of Genesys Interaction SDK. Refer to Genesys Interaction SDK for the product pre-requisites. h.JDK 1.5 is supported for Web API Server for Release 8.0 and later. From Release 8.0.1, Web API Server supports the JDK version that is included in the supported configuration Web Server/Application Server. i. Not supported by Tomcat 6. j. T-Server for Cisco Unified Communications Manager was previously known as T-Server Cisco CallManager.
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Table 1: OS Support for Server Components A - G

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Table 1: Operating Systems Support for Server Components A - G

7.0.1 7.0.1 7.0.2 + 7.1+ 7.0 7.0.1 7.1+ -

6.1 - 7.1 7.1 -

Genesys Enterprise Knowledge Management Genesys iKnow Genesys Info Mart

Table 1: OS Support for Server Components A - G

Chapter 3: Supported Operating Environments

Table 1: OS Support for Server Components A - G

Table 1: Operating Systems Support for Server Components A - G (Continued)

Genesys Info Mart