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in ServiceNow Course Syllabus

Course Description
During this interactive training course you will perform scripting functions in your own instance; a safe sandbox, to perform configuration tasks in a ServiceNow instance and become comfortable with both client side and server side scripting, including UI Policies, Business Rules and best practices for usage of each. We weave a scenario throughout our course to present real world, relevant lab exercises. The class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs and tech talks.

Who Should Attend

This course is targeted for System Administrators with at least 3-6 months of experience on ServiceNow and basic knowledge of JavaScript.


Students attending this course should have some familiarity with JavaScript and have reviewed the JavaScript Primer.

Scripting in ServiceNow Course Outline

JavaScript Review

Evaluation V. Assigned Truthy / Falsey If / Else if / Else

Tables and Columns Client Scripting

Using jslog() Make Assigned to Mandatory when Priority is P1 or P2 Filtering Choice Lists

UI Policy Scripting

UI Policy Scripting

Business Rules

Business Rule Logging Page 1 of 2

Add Condition to the Business Rule Logging Script Business Rule to Change RCA

Client versus Server

Client or Server?

Tips and Tricks Events

Incident State Event

Workflow Scripting

SLA Workflow Update Related Record Trigger an Event Scripted approval

Server Side Glide System

CAB Date Start and End Date Validation

Script Actions Scheduled Jobs Conclusion UI Actions

Client UI Action Server UI Actions

Script Includes

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