TANZANIA SOCIAL ACTION FUND (TASAF )

EXPRESSION OF INTEREST

FOR THE PROVISION OF CONSULTANCY SERVICES FOR DEVELOPING A MOBILE PHONE APPLICATIONS DESIGN AND DEVELOPMENT

Deadline 16TH APRIL, 2012 at 10:00 hours

Submitted by

M/S BR SOLUTIONS LTD

14TH APRIL 2012 P.O. Box 31868 Dar es Salaam, Tanzania Tel: +255 22 2627889 E mail: info@brsolutionstz.com

EXPRESSION OF INTEREST FOR PROVISION OF CONSULTANCY SERVICES FOR DEVELOPING A MOBILE PHONE APPLICATIONS DESIGN AND DEVELOPMENT FROM: B R SOLUTIONS LTD P.O. BOX 31868 DAR ES SALAAM, TANZANIA TO: TANZANIA SOCIAL ACTION FUND P.O.BOX 9381 DAR ES SALAAM

Ladies and Gentlemen: Subject: Ref. No. TMU/RSR - 06C-B/11 Mobile Phone Applications Design & Development Consultancy

We, the undersigned, wish to submit our expression of interest to provide consultancy services FOR DEVELOPING A Mobile Phone Applications Design & Development Consultancy.

By this letter, we are hereby submitting our formal expression of interest dully sealed for your kind consideration.

We remain, Yours sincerely,

Signature __________________________ (Authorised Signature) Full Name: Title: Richard D. Toba Managing Director

Name of Firm: BR SOLUTIONS LTD Address: P. O. Box 31868 Dar es Salaam, Tanzania

CONTENTS

1. Management Plan.............................................................................................................4 2. Resource Plan..................................................................................................................12 3. Proposed Methodology..................................................................................................12 Annex 1: CVs of Professional Staff for Carrying the assignment.................................16

1.
1.1

Management Plan
Company Profile

BR Solutions Limited is a private owned VAS (Value Added Service) Company introducing new information services in Tanzania and Africa known as Huduma Fasta to the business community and the general public. This service is designed to help more people access business information through their mobile phones. BR solutions Limited was formed to provide demand driven basic information to facilitate for rapid solutions in a cost effective way and in a friendly manner. Founder of BR Solutions Ltd together with their strategic partners have come together to drive towards delivering the best solutions to the general public in Tanzania and beyond by providing basic information through mobile phone technology simply by sending text message to 15450. Company Business The Company is specialized in the provision of various basic Information's for corporate and retail clients and individuals through text message technology which is a simple method that gives an instant reply message. We have a well trained team in Management, Data Collection, Advertising, ICT, Sales and Marketing. Our products branded as HUDUMA FASTA provides various information services such areas as Real Estate, Transportation services, Job opportunities, entertainment programmes, commodity market prices, used items for sale, mobile phone marketing promotions and push text messages. Who we are We are an independent and a Registered Company under company Registration Act Cap. 212 of the Laws of Tanzania carrying on a commercial VAS in the name and style of BR SOLUTIONS Limited, licensed under the TCRA Act and regulations since 2010, focusing on the provision of information services. Huduma Fasta service currently covers various important information services as mentioned above. We target to meet all customer needs in boosting their business developments as well as individual needs and wants around them wherever they are and at all times. The information given is real, for real people as everything is real Vision Our Vision is to become one of the leading, most reliable and efficient Company of choice in information and Marketing services in Tanzania and beyond. We aim to provide demand driven information which is focused, rich, fast and reliable to assist people in making informed decisions wherever they are before they use their meager resources (i.e. Money, time, assets, material and people) During the one year of her existence, BR Solutions has registered many achievements in line with its mission. The BR Solutions is a strong VAS company not only in the implementation of assignments, but also in its administration and structure. It is an organ whose Board has representatives from different fields and this has made the company more efficient. While BRS can deploy the talents of experts in ICT and in mobile application, it can also enter into partnership with other consulting organizations and individuals to enhance operations. We believe that human Resource (HR) Development Strategy is key

for the companys success. Staff working with BR Solutions Company will get extensive training to meet technological development and market demand for the world economy of our times and the future generation BR Solutions is located at Africana Mbezi Beach Salasala road Plot 100, Industrial area, Dar Es Salaam, Tanzania Text messaging has become a very important part of communication in the modern times. More and more companies are coming up with innovative solutions that can be used to remove communication barriers among the people to enable smooth information dissemination. In the private sector, an increasing number of businesses are now opting for business text messaging because it is one of the latest techniques to reach the desired target and hence promote businesses. This is the reason why businesses are now making use of text messaging to advertise and promote their products as well as their businesses. In appreciating the gigantic role it is supposed to play, in view of how it has been difficult to fulfil the task in the past, and the desire to improve service effectiveness and reduce cost of doing business, BR SOLUTION LTD through Huduma Fasta is real a solution of option

1.2

Project Organization Structure

The Managing Director of B R Solutions Ltd will be the principal leader of the project and also will be responsible for all management issues of the project. Underneath the managing Director there will be a Project Leader, who will be in this case Mr Yohana Mayeye, a human Resource management expert with considerable experience in Human Resource planning, monitoring and evaluation issues related to STRATEGIC PLANNING AND EXCECUTION. The following personnel, who are professionals in ICT will assist the project leader as key staff to the project:
Mr. Mayala Mwendesha

Mr Donald Mteka Mr Nickson Frank Elladius

BRS can, at this point, cite a few of its records of performance in similar areas as depicted in the following pages.

Table 1: List of sample assignments accomplished by BRS S/No. Assignment 1. 2. Developed mobile Application tool to collect data for BRS Developed Mobile order collection and processing tool

Completio Client n date 2011 BRS

Super Dealer Tanzania Breweries Ltd BRS For DAWASCO

3. 4.

5.

January 2012 to April 2012 2012 Assets mobile application and web browser tool for BRS Developed mobile Application tool to collect data for March 2012 to DAWASCO May 2012 Developed mobile Application and web browser tool to March 2012 to monitor funds disbursement and repayment for K Finance March 2012

K Finance

Sample Assignment 1
Assignment Name: Country: Tanzania Professional staff provided by your Firm / entity: Two Number of Staff: Four No. of staff Months; duration of assignment : Completion Date (Month /Year) December, 2011 Name of Associated Consultants, if any : 3 man-months Approx. value of Services (in current US$ ): US $ 16,000 No. of months of Professional Staff Provided by Associated

Developed mobile Application tool to collect data for BRS

Location within Country: Dar es Salaam Name of Client: BRS Address: P. O. Box 31868

DAR ES SALAAM.
Start Date ( month / year) : Octoberl, 2011

None

consultants :

Name of Senior Staff ( Project Director / Coordinator, Team leader) involved and functions performed: 1. Richard D. Toba Project Leader and Strategic Planning Expert 2. Mayala Mwendesha Project Management Professional (PMP) and ITILv3 3. Donald Mteka Software Development Expert and data management Narrative Description of Project : The main objectives of carrying out the assignment were to: (a) Develop software to manage data collection using mobile phone (b) Collect data using mobile phone (c) Transfer data to server and develop software programme to manage the data

Firms Name: BRS

Sample Assignment 2
Assignment Name: Country:

Developed mobile phone order collection and processing tool for Tanzania TBL
Location within Country: Dar es Salaam Name of Client: Super Dealer TBL Address: P. O. Box Two Number of Staff: Four No. of staff Months; duration of assignment : Completion Date (Month /Year) April, 2012 Name of Associated Consultants, if any : None 2 man-months Approx. value of Services (in current US$ ): US $ 5,000 No. of months of Professional Staff Provided by Associated consultants : Professional staff provided by your Firm / entity:

DAR ES SALAAM.
Start Date ( month / year) : January, 2012

Name of Senior Staff ( Project Director / Coordinator, Team leader) involved and functions performed: 1. 2. 3. 4. Richard D. Toba Project Leader and Strategic Planning Expert Mayala Mwendesha Project Management Professional (PMP) and ITILv3 Donald Mteka Software Development Expert and data management Nico Francis System administrator

Narrative Description of Project : The main objectives of carrying out the assignment were to: a. Develop software to manage data collection using mobile phone b. Collect data using mobile phone c. Transfer data to server and develop software programme to manage the data

Firms Name: BRS

Sample Assignment 3

Assignment Name:

Country:

Assets mobile application and web browser tool to collect data for Tanzania BRS
Location within Country: Dar es Salaam Name of Client: BRS Address: P. O. Box 31868 Two Number of Staff: Four No. of staff Months; duration of assignment : Completion Date (Month /Year) April 2012 Name of Associated Consultants, if any : None 3 man-months Approx. value of Services (in current US$ ): US $ 10,000 No. of months of Professional Staff Provided by Associated consultants : Professional staff provided by your Firm / entity:

DAR ES SALAAM.
Start Date ( month / year) : March, 2012

Name of Senior Staff ( Project Director / Coordinator, Team leader) involved and functions performed: 1. 2. 3. 4. Richard D. Toba Project Leader and Strategic Planning Expert Mayala Mwendesha Project Management Professional (PMP) and ITILv3 Donald Mteka Software Development Expert and data management Mr Elladius - ICT expert

Narrative Description of Project : The main objectives of carrying out the assignment were to: a) Develop software to manage data collection using mobile phone and desk top b) Collect data using mobile phone and desk top c) Transfer data to server and develop software programme to manage the data

Firms Name: BRS

Sample Assignment 4
Assignment Name: Country: Tanzania Professional staff provided by your Firm / entity: Two Number of Staff: Four No. of staff Months; duration of assignment : Completion Date (Month /Year) December, 2011 Name of Associated Consultants, if any : None 3 man-months Approx. value of Services (in current US$ ): 0 No. of months of Professional Staff Provided by Associated consultants :

Developed mobile Application tool to collect data for DAWASCO

Location within Country: Dar es Salaam Name of Client: BRS for DAWASCO (Pilot project) Address: P. O. Box 31868

DAR ES SALAAM.
Start Date ( month / year) : Octoberl, 2011

Name of Senior Staff ( Project Director / Coordinator, Team leader) involved and functions performed: 4. Richard D. Toba Project Leader and Strategic Planning Expert 5. Mayala MwendeshaProject Management Professional (PMP) and ITILv3 6. Donald Mteka Software Development Expert and data management Narrative Description of Project : The main objectives of carrying out the assignment were to:

A) Develop software to manage data collection using mobile phone

B) Collect data using mobile phone C) Transfer data to server and develop software programme to manage the data

Consultants Firms Name: BRS

Sample Assignment 5
Assignment Name: Country:

Developed mobile Application and web browser tool t to monitor Tanzania funds disbursement and repayment for K Finance

Location within Country: Dar es Salaam Name of Client: BRS for K Finance (Pilot project) Address: P. O. Box 31868

Professional staff provided by your Firm / entity: Two Number of Staff: Four No. of staff Months; duration of assignment : Completion Date (Month /Year) February 2012 3 man-months Approx. value of Services (in current US$ ): USD 25,000 No. of months of Professional Staff Provided by Associated consultants :

DAR ES SALAAM.
Start Date ( month / year) : October, 2011 Name of Associated Consultants, if any : None

Name of Senior Staff ( Project Director / Coordinator, Team leader) involved and functions performed: 7. Richard D. Toba Project Leader and Strategic Planning Expert 8. Mayala Mwendesha Project Management Professional (PMP) and ITILv3 9. Donald Mteka Software Development Expert and data management Narrative Description of Project : The main objectives of carrying out the assignment were to: (a) (b) (c) (d) Develop software to manage clients data collection Develop interface to manage data for clients Provide clients with access to their data through pull messages To push messages to inform clients on payment schedules as need may be

Consultants Firms Name: BRS

Firms Name: BR Solutions Ltd (BRS)

2.
2.1

Resource Plan
Personnel

The personnel required for the implementation of the project is depicted on table 2.1: Table 2.1: Personnel resource for the implementation of the project Technical/Managerial Staff Name Position Richard D. Toba Managing Director BRS Project Team Leader Mayala Mwendesha & ICT Management Systems Analyst Mr Donald Mteka Team Member Main Area of Specialization Financing and accounting
CCNA,ITILv3,CISE,and Project Management Professional (PMP)

Software Developer Expert

For details of the qualifications of the professional personnel, please refer to annex1.

3.
3.1

Proposed Methodology
The Solicited Expression of Interest

The Government of the United Republic of Tanzania has received a Grant from the Rapid Social Response-Multi Donor Trust Fund (RSR-MDTF) - Grant No. TF010289 which is administered by the World Bank, towards the cost of the Community - Based Conditional Cash Transfer (CB-CCT) Pilot Program under the Tanzania Second Social Action Fund Project (TASAF II) and intends to apply part of the proceeds of this Grant to cover eligible payments towards payment of various consultancy services.

3.2

A Brief About TASAF

Tanzania Social Action Fund is a government of Tanzania funding facility organisation that provides a mechanism that will allow local and village governments to respond to community demands for interventions that will contribute to the attainments of specific Millennium Development Goals. Towards this endeavor, TASAF contribute to achieving the goals of Tanzania Poverty.

Reduction Strategy as stipulated in the National Strategy for Growth and Reduction of Poverty. The objective of TASAF is to empower communities to access opportunities so that they can request, implement and monitor subprojects that contribute to their livelihood linked to MDGs indicator targets in the Poverty Reduction Strategy. TASAF is organized in a decentralized manner to facilitate greater autonomy and empowerment to local government structures and the community in conformity with the provisions for the Local Government Act No. 7 and 8 of 1982 for Mainland. TASAF II is set to operate within the three spheres of government i.e. national, LGA and village levels in mainland Tanzania. Similarly, in Zanzibar the operational set up will be at national, island (Unguja and Pemba) and Shehia. Roles at the national, LGA/island and village/Shehia/Mtaa levels are defined in line with the main operational framework of community sub projects realization and management of created assets.

3.3

The Objectives of Consultancy

The envisaged overall objective of the assignment is to: To acquire an efficient mobile phone application which is reliable in cash transfer and can provide real-time data capturing from beneficiaries

3.4

Comments on the Terms of Reference

Generally the Terms of Reference as stipulated in the Request for Expression of Interest (EoI) are clear for the intended purpose. However more details will be required to define actual out puts envisaged during the Request for Proposal (RFP) stage.

3.5
3.5.1

Approach on Methodology Proposed for Performing the Assignment

Introduction

The whole exercise will be coordinated and steered by the team from BRS with at least one representatives from TASAF. It is proposed that the team be composed of members from BRS and TASAF. As TASAF members will later be involved in following up implementation and reporting as well as the monitoring and evaluation, it is proposed that at least two members from TASAF be involved from the beginning. These later two members should preferably come from the sections dealing with finance and monitoring and evaluation sections.

3.5.2

External Team Composition

The proposed composition of the UCB Team for this exercise is shown in Table 3.1 below
Table 3.1: Team Composition

1. Technical/Managerial Staff

Name
Mayala

Position
Project Leader

Task
To guide the consultancy work to completion To participate in all other activities involved in carrying-out the assignment To participate in all other activities involved in carrying-out the assignment To participate in all other activities involved in carrying-out the assignment

Donald Mteka Nico Francis

Team Member Team Member

3.5.3

Approach for Performing the Assignment

This will be provided in detail during the preparation of proposal. We believe that during the Expression of Interest the consultant is required to show that he/she has the capability to perform the job.

Annexes

Annex 1:

CVs of Professional Staff for Carrying the assignment

RICHARD D.TOBA - CV Name : Mr. Richard D. Toba Profession: Human Resource Management Date of Birth: 28/11/1962 Years with the Firm/Entity: 4 years Nationality: Tanzanian Membership in Professional Societies: Institution of Engineers Tanzania (IET) Education: A) Long courses o PhD on Management Science UDSM ( On Going Since 2007) o BSc Engineering (Process Engineering)UDSM - 1988 o MSc Engineering Management UDSM - 2000 B) Other training o Project Management and Evaluation o Training of Trainers o Participatory Planning, Monitoring and Evaluation o Quality Assurance Systems Development o Software development o Quality Assurance System Audit in accordance to ISO 10000 series o Entrepreneurship training C) Relevant Experiences to the task ahead: Mr. R. D. Toba has been involved in a number of consultancy projects. Among the various consultancies, which are relevant to the exercise include:
Developed mobile Application tool to collect data for BRS in 2011 Developed Mobile order collection and processing tool in 2012 Assets mobile application and web browser tool for BRS in 2012 Developed mobile Application tool to collect data for DAWASCO in2012

Developed mobile Application and web browser tool to monitor funds disbursement and repayment for K Finance march 2012 Presented a paper to rice Stakeholders at DSM march 2012 Presented papers on Fundraising techniques for Centre of Democracy in Tanzania June 2010 Presented papers on Fundraising Techniques in Higher Education in April 2010 Presented Paper on Strategic Action Planning development for OUT staff in 2010 Presented strategic planning concepts paper to ARU staff in 2010
Developed the NEEC strategic Plan for the period 2008/09 to 2012/13 Member of a team developed National HIV/AIDS M and E Operational System for TACAIDS - 2006. Completed in 2006 Member of a team developed a proposal to establish UCLAS advancement office - 2006. Completed in 2006

 Facilitated an open space workshop for UCLAS stakeholders on Strategic Planning Process completed in 2005 Conducted Training Assessments on Monitoring and Evaluation on HIV/AIDS Tanzania completed 2005 Trained five key staff ranging from 30 to 45 for five councils on strategic planning exercise in 2005 Facilitated open space stakeholders workshop for five councils each of 100 stakeholders in Tanzania. Completed in 2005 Developed costed strategic plan for Singida and Tabora for the period 2006/07 to 2010/2011; Development of the National Multi-Sectoral HIV/AIDS framework for 2003 to 2006 Member of a team which developed national reporting format on HIV/AIDS for TACAIDS. Completed in 2005 Facilitated an assembly of Medical Missionaries of Mary (Nuns) in Arusha . Completed in 2005 Member of a team which developed strategic plan for nine councils in Tanzania. Eight Strategic plans completed in 2006 Member of a team which conducted Training Needs Assessment on Monitoring and Evaluation, Management Information Systems and Research in the Districts for TACAIDS. Completed in 2004 Member of a team which developed the National Multi-Sectoral HIV/AIDS framework for TACAIDS, Completed in 2002 Member of a team which developed HIV/AIDS workplace interventions for the Ministry of Youth and sports as well as the Ministry of Women and Children, Completed in 2003 Preparation of a business plan for establishing micro-business complexes at the University of Dar es Salaam, Completed in 2003

Reviewed the University of Dar es Salaam Rolling Strategic Plan 2001/2002 , 2002/03, 2003/04, 2004/05, 2005/06, 2006/07 2010/11. all completed Developed a Master plan for the Ministry for Science Technology and Higher Education 2002 to 2017 Work started May 2001. Completed Developed a Business Plan for the Civil Aviation Training Centre (CATC) Work started May 2001. On going Conducted a two days workshop for Top Management for the development of a Quality Assurance System in accordance to ISO 9000 standards for the Tanzania Civil Aviation Authority (TCAA) June 2000. Completed Prepared the Organisational Structure and Manning Levels for The Dar Es Salaam Institute of Technology (DIT) November 1998 to January 1999. Completed Developed the First Rolling Strategic Plan 2000-2004 for the College of Business Education, work started October 1998 and finished in March 1999. Completed Reviewed the CREW (T) constitution, work started in October 99 and finished November 1999. Completed Employment Record: o Tanzania Bureau of Standards - Quality Assurance Officer- (March 1989- June 2000) o University of Dar es Salaam Senior Planning Officer - (June 2000 to date)

Administrative Posts o TBS Acting Head Certification Section January 1991 to December 1991 o TBS Acting Head Quality Control Section 1992 to 1993 o TBS Head Quality Control Section 1994 to June 2000 o TBS Factory Pre-licence Inspector from 1993 to June 2000 o TBS Head of all Quality Management and Quality Assurance Training Programmes for Industrialists (Shop floor to Chief Executives) January 1992 to June 2000 o Regional Project Co-ordinator Representing Tanzania for the SADC Training programme on QM/QA (1993-December 1997) o National Facilitator of the SADC National Network programme on QM/QA (1995 1996) o UDSM Senior Planning Officer with UDSM (June 2000 todate) Languages: Swahili Speaking (Excellent), Reading (Excellent), Writing (Excellent) English - Speaking (Excellent), Reading (Excellent), Writing (Excellent) Certification: I, the undersigned, certify that to the best of my knowledge and belief, these biodata correctly describe me, my qualification, and my experience. ____________________________________________ [Signature of the staff member or Date 16/April/2012 Day/Month/Year

DONALD MTEKA CV Name : Mr. Donald Mteka Profession: Software developer and Systems expert Date of Birth: 05/12/1984 Years with the field: 4 years Nationality: Tanzanian Membership in Professional Societies: Openxdata data collection system Education: Certification: Sun certified Java programmer (October 2008) Sun certified Java web component developer (December 2008) Relevant Experiences: Mr. Donald Mteka has been active in IT field for 4 years mainly in Software development, Systems administration, Database design, database management systems and has so far productively and successfully participated in the following projects.. each Development of Imprest system for National Audit Office (2010-211) Development of Microfinance Management Software for SACCOS (2011-2012) Development of Pharmacy Management System (2010-2011) Development of Mobile data collection application (2011) Development of Data collection web application(2011) Development of Payment Voucher system for National Audit Office (2012) Development of Special accounts management system for National Audit (2012) Localization and Customization of Linux operating system ( ubuntu based, release)

Mayala Mwendesha CV
Name: Mayala Mwendesha, CCNA, ITILv3, and PMP Address: P.O.BOX 35537, Dar es Salaam, Tanzania Gender: Male Date of Birth: 10/08/1982 Mobile: +255 713 670 114, E-Mail: mmwendesha@gmail.com Skype: mayala.mwendesha

2:EDUCATION

Oct/2005 June 2008 The Institute of Finance Management (IFM), Dar es Salaam, Tanzania Advanced Diploma in Computer Science July/2002 May/2004 Tabora Boys high school, Tabora, Tanzania High School, Jan/1998 Nov/2001 Tanga Tech School, Tanga, Tanzania Ordinary secondary School

3:PROFESSINAL

Sept/2011 Project Management Professional (PMP)

March/2011 Information Technology Infrastructure Library V3 Foundation(ITIL V3) Oct/2009 Cisco Certified Network Associates (CCNA)

4:EMPLOYMENT
Jan/2010- to Date UNIVERSITYOF DAR ES SALAAM COMPUTING CENTER LTDTanzania WEB APPLICATION DEVELOPER

5.

Install, configure, and operate LAN, WAN and wire-less access services securely as well as troubleshoot and configure small to medium networks for performance.

6.

Supporting protocols: IPv4,EIGRP,RIP,RIPv2,OSPF, LAN switching, extending switched networks with VLANs, and managing IP traffic with access lists, establishing point-to-point connections and establishing Frame Relay connections

7.

Promote achievement of the companys business goals within a context of community collaboration by developing policies for sharing software code, technological innovation, business processes, and other intellectual property.

8.

Contribute to open source software development, standardization of technologies, and evolution of best practices by collaborating with peers outside the company, releasing code, presenting at conferences.

9.

Development of open source software for health such as OpenMRS, Care2x and mobile health data collection system such as OpenXdata and OpenDatakit

November/2009- to Date NATIONAL AUDIT OFFICE(NAO)Tanzania Consultant 10. Performing network and web application ethical hacking assessments on multi-protocol enterprise network and application systems (Internal Auditing section).

11. Scoping of testing activity , Vulnerability assessment , Tools/script testing (Internal Auditing section). 12. Physical security audits, logical security audits, logical protocol and traffic audits (Internal Auditing section). 13. Checking and advising on best practice for Information system security Policy and compliance (Internal
Auditing section).

14. Development of imprest management system (Accounting section).

June/2008-November/2009 World Vision International TanzaniaSimanjiro MVC/OVC Arusha, Tanzania Capacity building/Monitoring and Evaluation Office (The Global Fund Project) 10. Development of MVC/OVC Global Fund monitoring and Evaluation database 11. Operation the M&E framework designed for the GF program including and not limited to; designing program M&E tools for data collection, verification, data management and reporting and data audits, supporting partners in setting up functional data management systems and processes, support the assessment processes of sub recipients and implement actions emanating from the assessments. 12. Ensure effective program documentation and timely preparation of quality reporting; oversee technical assistance and capacity building processes and strengthen partnerships and networking. 13. Provide Capacity Building support to sub recipients as need arises. 14. Supervise and provide M&E related support to GF program staff. June/2006- Jan/2008 BIZ LOGIC SOLUTION LTDDar es Salaam, Tanzania SYSTEM ANALYST AND NETWORK ENGINEER

15. Liaising extensively with external and

16. Analysing clients' existing systems

internal clients;

17. Translating client requirements into highly specified project briefs 18. Identifying options for potential solutions and assessing them for both technical and business suitability 19. Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

20. Active directory, Mcrosoft Exchange Server, FTP server configuration and administration.
21. Overseeing the implementation of a new system;

22. Planning, installing, cofiguring, supporting and maintaining new server,router, switch, hardware and software
infrastructure

23. Analysing and resolving faults, ranging from a major system crash to a forgotten password 24. Undertaking routine preventative measures and implementing, maintaining and monitoring network security,
particularly if the network connects to the internet;

25. Providing training and technical support for users with varying levels of IT knowledge and competence

PROGRAMMING: (e) Java (jsp and servlet) and Php languages

(f) Html, Xml and Java script for web pages (g) SQL and PL/SQL for Database Queries
DATABASE: 6. Oracle 8i, 9i, 10g , MYSQL and PostgresSQL