CAMP Processus V3-1 Aout 2006 en

CAMP EUROPE SAS
CAMP EUROPE Sas Headquarters: 15, rue de la Montjoie BP 58 - 93212 Saint Denis La Plaine Cedex - FRANCE
JOINT-STOCK COMPANY WITH CAPITAL STOCK VALUED AT 5,286,200 - RCS BOBIGNY B 440 086 767- SIRET 44008676700025 - A.P.E. 723 Z
TEL.: +33 (0) 1 55 93 45 80 - FAX : + 33 (0) 1 55 93 45 99 This document belongs to CAMP EUROPE Sas and may not be provided to third parties without written authorization. CAMP EUROPE 2006
CAMP PROCEDURAL MANUAL
********
Date : AUGUST 2006

CAMP EUROPE Sas Headquarters: 15, rue de la Montjoie BP 58 - 93212 Saint Denis La Plaine Cedex - FRANCE
JOINT-STOCK COMPANY WITH CAPITAL STOCK VALUED AT 5,286,200 - RCS BOBIGNY B 440 086 767- SIRET 44008676700025 - A.P.E. 723 Z
TEL.: +33 (0) 1 55 93 45 80 - FAX : + 33 (0) 1 55 93 45 99 This document belongs to CAMP EUROPE Sas and may not be provided to third parties without written authorization. CAMP EUROPE 2006
DISTRIBUTION
VERSION 3.0 3.0 3.0 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1 3.1
DATE 07/2006 07/2006 07/2006 11/2006 12/2006 12/2006 01/2007 03/2007 06/2007 10/2007 10/2007 11/2007 02/2008 03/2008 04/2008 06/2008 06/2008 03/2009
TYPE OF ACTION Drafting Approval
NAME CHAMARD Thierry DIGOIX Marc CHOUARD Lionel PERESTRELO Nuno IVANCHEV.Julian RUSINOV Nicolay ZUBAREV Sergey BERNHARD Heiner VALCARCEL Rafael PRSA Ante Zsolt ANTAL (Air Invest) Olivier WAUTERS Willy JENSEN
Inocncio Pavese A.ARAUJO Jack, JUNJIE HE Andr Neto LOPES Tag Quality BMW
APPROVAL
July 2006
This document belongs to CAMP EUROPE Sas and may not be provided to third parties without written authorization. CAMP EUROPE 2006
HANDLING CHANGES
VERSION
DATE
PURPOSE OF CHANGE
DRAFTED BY :
APPROVED BY : M .DIGOIX M.DIGOIX M.DIGOIX
1.0 2.0 3.0
02/2006 05/2006 07/2006
Creation of the document Corrections and adding procedures Correction of page 22
T.CHAMARD T.CHAMARD T.CHAMARD
July 2006
TABLE OF CONTENTS
1. ORGANIZATIONAL CHART ................................................................................................................................. 5 2. FLOW OF INFORMATION AND DOCUMENTS ................................................................................................ 6 3. ORGANIZATION ...................................................................................................................................................... 7 3.1. 3.2. 3.3. AERONAUTICAL MAINTENANCE ANALYSTS .............................................................................................................. 7 DEVELOPMENTAL AERONAUTICAL MAINTENANCE ANALYSTS ................................................................................. 7 ASSISTANT ANALYST ................................................................................................................................................ 7
4. IMPLEMENTATION ................................................................................................................................................ 8 4.1. 4.2. CAMP APPLICATION ................................................................................................................................................ 8 CAMP EUROPE .................................................................................................................................................... 13
5. CONTRACTUAL TERMS AND CONDITIONS ................................................................................................. 15 6. SERVICES PROVIDED TO THE CLIENT ......................................................................................................... 16 7. CAMP PRODUCTION ACTIONS......................................................................................................................... 17 7.1. 7.2. 7.3. 7.4. 7.5. 7.6. CAMP NETWORK REGARDING NEW OPERATORS ...................................................................................... 17 CAMP NETWORK REGARDING DAILY DEALINGS ...................................................................................... 18 CAMP NETWORK REGARDING MONTHLY DEALINGS .............................................................................. 19 CAMP NETWORK REGARDING MANUFACTURER REVIEW ...................................................................... 20 CAMP DEALING WITH NAVIGABILITY DIRECTIVES............................................................................... 22 SPECIFIC PROCEDURES .................................................................................................................................... 23
8. QUALITY CONTROL ACTIONS ......................................................................................................................... 24 8.1. 8.2. 8.3. QUALITY CONTROL PROVISIONS .................................................................................................................. 24 DEALING WITH NON-CONFORMITIES ........................................................................................................... 26 QUALITY CONTROL ANALYST ....................................................................................................................... 27
9. REVIEW OF OPERATING PROCEDURES ....................................................................................................... 30 9.1. 9.2. 9.3. 9.4. 9.5. 9.6. 10. REVIEWING FILE FOLLOW-UP ........................................................................................................................ 30 REVIEWING UPDATES....................................................................................................................................... 31 REVIEWING TRANSACTIONS .......................................................................................................................... 33 REVIEWING ACCESS ......................................................................................................................................... 34 REVIEWING STATUS OF PUBLICATIONS ...................................................................................................... 36 REVIEWING STATUS OF NAVIGABILITY DIRECTIVES AND BS ............................................................... 37 CLIENT TRAINING ........................................................................................................................................... 38
ATTACHMENTS
July 2006 CAMP PROCEDURAL MANUAL 4
1.
ORGANIZATIONAL CHART
CAMP EUROPE
Managing Director
Analyst Group Leader Commercial Manager
Computers
Maintenance Analysts
Billing
Input of Information
PRODUCTION
MANUFACTURERS
CAMP SYSTEMS INC.
CLIENTS
July 2006
2. FLOW OF INFORMATION AND DOCUMENTS
OPERATOR
Updates and Changes
Airplane documentation
Monthly dealings Reliability Reports
MANUFACTURER
Interface web
Updating Customers
Updates and Changes Airplane documentation
CAMP EUROPE
July 2006
3. ORGANIZATION
3.1. Aeronautical Maintenance Analysts

Handle entire fleet of planes Handle each plane separately Analyze documents received from clients Input information into airplane files Contact clients if inconsistent information is provided Study technical documents that could modify follow-up regarding planes Prepare documents to be sent to and reviewed by the client Personally greet clients who call on the telephone Enter into contact with "service stations." Answer clients questions regarding: o o o o Technical requirements for their airplane The CAMP system Regulations Various manufacturers documentation.
Handle and personalize shipments to each client during their monthly dealings Client training
3.2. Developmental Aeronautical Maintenance Analysts

Update files based on each type of airplane, engine, etc.: o o o Review manufacturer frequency Incorporate Service Bulletins Notify the relevant analysts
Follow up on European navigability orders regarding airplanes handled on CAMP Review and handle French versions
3.3. Assistant Analyst

o o o Input client information Carry out monthly dealings Coordinate and review monthly dealings
July 2006
4. IMPLEMENTATION
4.1. CAMP Application
4.1.1. Application Structure

The application is kept on three physically-separate servers. The application server is based on the Windows 2003 server and on IIS. The application consists of an ASP page server that controls the applications visual presentation and DLLs, which contain the programs "code." The application server is accessible by internet on standard http ports (80 and 443 port). The database server is based on Windows 2003 "Advanced Server" and "Orale 9i business edition," and allows for the inputting of data on a transactional basis for the application. This server is protected by a firewall with access restricted to application servers and reports (on a DMZ network). The report server is a separate machine that is responsible for generating printable reports based on requests from the application server. This server is similarly protected by a firewall with limited access to the application server.
July 2006
4.1.2. Adaptability
The CAMP web system was created for adaptability and the capacity to provide the same uniform performance, despite increases in customer traffic and stored data. Adaptability is required for various system components. Application servers: The system is capable of allowing numerous application servers to be used in accessing the same data base, thereby enabling distribution among various servers. Currently, two application servers are used, one of which is for clients and the other is for CAMP analysts. Relationship servers: Servers are asynchronous and employ sophisticated models in order to ensure maximum demand. Numerous relationship servers are used in order to handle all types of report requests. Server database: The database is configured in order to handle a significant volume of requests and transactions. The database is carefully used through disks (RAID technology). The server is a multiprocessor with a great deal of memory that is used for databases, which allows it to meet response times and handle the flow of requests. In general, the CAMP computer team continuously evaluates the performance of various system components in order to identify and overcome any "slow-downs" through a combination of logistical and material solutions.
4.1.3. Confidentiality and Integrity of Information:
The CAMP maintenance system was created in order to maintain confidentiality and integrity. Access to information is strictly controlled by each company and by each users access level. Only those Users who are from companies and/or those who have been expressly authorized to access the aircrafts information may do so. All changes to the database are saved on a transactions file, which may be regularly checked.
July 2006
4.1.4. Access Security:
Because a random four-character code is added to the password, it is difficult to bypass system access codes. In addition, the system has a comprehensive password device that may be personalized in order to meet each companys security needs, such as the minimum length of passwords, the requirement to use alphanumerical characters, and the establishment of expiration dates for passwords. In addition, administrators may require modifications of passwords through manual account lock-outs.
4.1.5. High Level of Availability:
CAMP uses a replication system that serves as a back-up and provides assistance if the primary system fails for any reason whatsoever. The back-up system is kept at a place that is physically and geographically separate from the primary system. The internet back-up system is also provided by a supplier with access located at a different place than the primary system. Back-up internet service is also offered by a different service provider than the primary service provider. With this level of organization, clients are guaranteed continuous access to their information.
4.1.5.1. System Availability

The CAMP system must be accessible by internet 24 hours a day, 365 days a year, except for periods scheduled by CAMP that do not exceed 12 hours and are needed in order to update programs and conduct system maintenance. CAMP maintains a "mirror" system with the capacity to completely recover all data. If the system fails, users will be automatically transferred to the "back-up" system in two hours if such transfer is deemed necessary by CAMP. CAMP guarantees that the system may not be unavailable for over two consecutive hours. As requested on a quarterly basis, CAMP shall provide the following information regarding the systems availability :
- Average time between breakdowns - Average time between system incidents - Average time for repair - Total availability - Duration of each incident
4.1.5.2. Response time needed to fix system problems

Response time shall be in accordance with the three levels of system breakdowns described below: Levels Level 1 constitutes a severe irregularity of the program that is causing part of the system to break down. Level 2 is the same as above, with an operational assistance solution. Level 3 is a minor production problem. Daily tasks are undertaken with a back-up solution, and all data is preserved. Response Time Response time for resolving the problem 2 Hrs Resolution within 10 days Response time for resolving the problem 1 day Resolution within 25 days Response time for resolving the problem 25 days Resolution within 50 days
4.1.6. Server Safety:
Computer systems are installed at secure physical locations, and only authorized CAMP personnel may gain access to those systems. Computer systems are housed in an environment that is
protected by a double firewall (DMZ), which makes an intrusion highly unlikely. Access rules for the firewall are very specific, and only access through http and https (ports 80 and 443) is authorized to reach application servers. possible. No access from the outside to the underlying information servers is
4.1.7. Duplicating and Backing Up Servers:
CAMP uses "Oracle Standby Replication" in order to duplicate minute-by-minute the primary systems changes on the secondary system. The primary system is periodically backed up on additional storage (tapes). Saving frequency is as follows: - Complete back-up each week - Partial back-up every day
Back-up tapes are kept at a secured storage center found at another location.
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4.1.8. Updating Programs
CAMP undertakes minor daily updates and program upgrades. These updates generally come from advances in the field of ergonomics, but also result from performance analysis and application reliability. The frequency of minor updates is approximately once per quarter. Major updates (a new version) of programs are motivated both by the needs of Users and technology. These new versions substantially improve the product and lead it to evolve in new directions. The main purpose of these updates, whether minor or major, is to provide a tool that works increasingly well without having any negative impact on the user.
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4.2. CAMP EUROPE
4.2.1. Human Resources

1 Managing Director 1 Group Supervisor and Production Follow-Up Analyst 1 Commercial Manager 6 Maintenance Analysts 1 Computer Manager 1 Assistant Analyst 1 P.A.O. Operator 1 Secretary Responsible for Billing
4.2.2. Technical Means 4.2.2.1. Server

Description of the main server.
PC Pentium III 1.4 GHZ Dual Processor. System Windows 2000 Server. This server works based on an APC smart ups 1000 uninterruptible power supply. . It performs the following functions: Main domain server with Active directory. File server with Raid 5 (3 scsi 36 Go disks). Back-up server: HP DLT1 internal system guided by Tapeware software. Description of server back-up: We have various types of back-ups : Total: 4 weekly, 11 monthly, 2 yearly Differential: 1 daily that backs up all developments since the last full back-up The last full back-up is done outside of our company.
4.2.2.2. Internet Connection

Our internet access provider is Olane (France Tlcom group) Description of our internet access providers service: o o o Permanent connection through secure ADSL Turbo DSL 4200. Maximum download/upload rate: 1.2M/320 Kbit/s with 180Kbit/s guaranteed rate. Router/Modem (Efficient network 5861)
Storage 25 personal mailboxes (200 Mb) on POP3 on France Telecoms servers These mailboxes have an anti-virus system that is maintained by our internet service provider. Our internet web site with 50 Mb (www.CAMPsystems.com.fr)
4.2.2.3. Work Stations

Various types of work stations are connected to our network : o o o o 2 Pentium 3 windows 2000 Pro. 1 Pentium 4 windows 2000 Pro. 8 Pentium 4 windows xp Pro. 4 portable P4 windows xp Pro.
4.2.2.4. Desktop Publishing
We have an IBM 2085 type 2785 printer. This printer is linked by the network to the server, which uses the Infoprint manager software. The printer server works with Windows 2000 Pro.
Characteristics:
85 pages/mn, 6 rolls of paper (us Agrafage format), hole punching, photocopies, scanner. Two other office printers are accessible on our network.
o o
A Lexmark Optra 1255s A Kyocera 3035 (Maxi 30/20 pages A4, Letter /A3 per minute)
This printer also has a scanner function that allows it to receive pdf or tif files on a shared directory.
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5. CONTRACTUAL TERMS AND CONDITIONS
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6. SERVICES PROVIDED TO THE CLIENT
These are the types of documents that are provided to clients (normally on a monthly basis), and are also available on line : Aircraft Status Report: This report describes the aircrafts status on the date of the monthly dealings. It contains all information, such as reference numbers and equipment serial numbers, as well as all maintenance inspections and operations and their frequency. It notes the references based on the date, flight time, landing, equipment, or completion of tasks, as well as their due date. Aircraft Due List: This schedule of due dates is directly based on the airplanes status and covers the period at issue (normally two months) starting on a given date. It lists all inspections, maintenance, and replacement of equipment that is due during that period, as based on times, landings, calendars, or any other unit of measurement. Operations are classified according to their level of urgency based on various categories. Aircraft updates report: This report lists all maintenance operations registered during the last two monthly dealings. It serves as a check list for the operator who seeks to confirm that what was sent was handled properly. Aircraft History report: This report is a complete narrative of all maintenance operations carried out on the plane from the moment it was inputted into the CAMP program. Work Compliance forms: The CAMP work compliance form allows for updates. For that purpose, it includes areas for inputting information related to completion of a job, maintenance, or verification, exchanging equipment, etc. In order to meet the regulatory requirements, the work compliance form is printed out on double-sided pages so that the operator may keep a copy of the original along with signatures and send the copy to CAMP for its use.
This work compliance form may be related to the manufacturers maintenance procedure.
Work packages (optional): This record gathers all maintenance operations required for completing a type of inspection following a maintenance program. Each task is attached to a work compliance form. * Planning of monthly dealings is set forth on N-1, so that the production program may be established for the N month.
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7. CAMP PRODUCTION ACTIONS
7.1. CAMP NETWORK REGARDING NEW OPERATORS
Acceptance Form
of
Order
Enrollment Form
Billing
No
Airplane already on CAMP system New plane
Yes
Yes
No
Electronic Filing
Client Information
Duplication of model database
Analysis of information
Documentation regarding the manufacturers plant
Inputting information
NC
Review of GDC01 File
Determination of problems
Provide information to the customer
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7.2. CAMP NETWORK REGARDING DAILY DEALINGS

Receive correspondence. client
Electronic storage
Contact Client Dated receipt
Analyze the information
clients
Yes
File previously sbmitted by the client
No
Input information
Create file
Prepare daily status (Day One)
NC Review (GDC02) status

Determine Problems
Monthly dealings on preestablished date
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7.3. CAMP NETWORK REGARDING MONTHLY DEALINGS
Monthly dealings on a pre-established date
Electronic Storage
Issuance of results of dealing
Review of file (GDC03)
Assemble documents
NC
Review of file (GDC04)
Issuance of results
Issuance of results in file
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7.4. CAMP NETWORK REGARDING MANUFACTURER REVIEW
7.4.1. Review of manufacturers manual
Review of manufacturer s information
Analyze modifications
Day + 30 days
Apply modifications to the base model - Review frequencies - Add new tasks - Add AMM procedures
MAJ regarding the status of AMM publications
Issuance of status reports Notice regarding change of frequencies Add new maintenance activities
Customer agreement for systematic MAJ
Yes
No
Send to the client
Send to the client (report)
Returned by the client
Electronic filing
MAJ status Client
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7.4.1.1. Temporary Reviews

This is the same process, but it takes approximately seven days.
7.4.2. Dealing with service bulletins

Receipt of manufacturers service bulletins Check service bulletins on the manufacturers websites
Analyze service bulletins
Day + 48 Hrs
Integrate service bulletins into the base model (respective models)
MAJ status Client
Notify client regarding : - Due-list - Section AD/SI
7.4.3. Subscriptions
CAMP Europe automatically receives documentation from manufacturers who have chosen to have CAMP conduct follow-up regarding their fleet, including : Dassault Aviation, Piaggio Aro, Eurocopter for Europe For manufacturers outside of Europe (Bombardier, Boeing), CAMP (US) receives documentation (or internet access) and applies the above-referenced procedure. This same process has been used for manufacturers who have not been approved by CAMP. In that case, CAMP subscribes in order to receive the documentation as an operator. Certain types of planes followed up by CAMP are not subject of follow-up in the documentation. In that case, the main information found therein (Chapter 5, MPDservice bulletins) and the associated revisions are provided by and remain the clients responsibility.
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7.5. CAMP DEALING WITH NAVIGABILITY DIRECTIVES
Check web sites GSAC EASA FAA
Receive directives - Primary authority of a material
Day + 48 Hrs
Integrate navigability directives (respective models)
MAJ Status client
Notify client regarding - Due-list - Section AD/SI
Pursuant to AMC M.A.704 (specifications for dealing navigational maintenance), the entity defined under Part G of the M.A. must justify the sources of information for navigability directives, as well as the recipient. Similarly, the entity must explain how and by whom the information set forth in the navigational directives is analyzed and the type of information provided to the entities performing maintenance.
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7.6. SPECIFIC PROCEDURES
7.6.1. Request for information by an operator who is no longer using the airplane
CAMP may provide a report of the tasks undertaken during the airplanes period of use by the previous operator, after having reached an agreement to do so with the current operator.
7.6.2. Procedure following an accident
CAMP will utilize the following procedure when an airplane is involved in a major accident leading to its withdrawal from service. An e-mail is sent to the analyst in charge of the airplane which specifies the airplane and the manufacturer at issue. An e-mail will be sent to the operator in order to notify him that CAMP was informed of the accident and has implemented the following procedure. All ongoing transactions will be reviewed and applied based on the airplanes status. The maintenance analyst will print out a complete report of the airplanes status and attach the PDF file to the "document manager" part of the airplanes profile. All access to service stations will be suspended. CAMP will keep the airplane "active" on the web until it is declared that the airplane has been removed from service.
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8. QUALITY CONTROL ACTIONS
8.1. QUALITY CONTROL PROVISIONS

Quality control provisions are a subset of coherent elements agreed upon with the management.
8.1.1. Following the Process 8.1.1.1. Internal quality meetings

Quality meetings are organized by the Managing Director and take place once per quarter. During these meetings, the conditions for applying the provisions of the procedural manual as well as the results obtained will be examined. Each meeting will lead to corrective or preventive actions to be undertaken. The following people will participate in the quality meetings : - The managing director - The supervising group analyst - The development manager - The commercial manager - The persons appointed by the managing director
8.1.1.2. Internal Audits

Internal audits may be ordered by: - The managing director - The supervising group analyst - The commercial manager
Numerous elements may trigger an internal audit: - Recurring non-conformity that is detected in various procedures; - Development of CAMP computer programs - Development of regulations - An ongoing lack of adherence to deadlines. - A high level of clients complaints. The internal audit will lead to a report being issued, the conclusions of which may result in the modification of the Procedural Manual.
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8.1.2. Modifying the Procedural Manual
8.1.2.1. Basis
Procedures contributing to improvements of the procedural manual are based on active cooperation among all of CAMP Europes employees, whose objective is to improve the quality of services rendered.
8.1.2.2. Handling changes

The first version of the procedural manual is distributed to : - All of CAMP Europes staff - The customer (upon request) Updating the procedural manual is done as follows : - Updating or developing the Procedural Manual under the aegis of the Managing Director is proposed based on his opinion following a technical change or application, or a modification resulting from an internal audit. - Updating is completed after the various participating parties have been notified. - The modified document provides information that is necessary for both identifying and locating the modified parts. - The new version of the Manual has been distributed. All versions of the Procedural Manual are handled by the editor.
8.1.2.3. Distribution of the Procedural Manual

The editor shall be responsible for distributing the updates and the new versions of the Procedural Manual.
8.1.3. Quality Management
The managing director and the supervising group analyst shall participate in all internal staff meetings in order to ensure that quality control actions are properly implemented. The supervising group analyst may decide along with the managing director about which corrective actions must be taken.
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8.2. DEALING WITH NON-CONFORMITIES
8.2.1. Detection
Notice of any anomaly that is noted by a participating party must be given immediately to the supervising group analyst, who will analyze the problem. When the analysis is confirmed, he will block the ongoing operation and determine the type of non-conformity.
8.2.2. Analysis and classification

Major Non-Conformity : Affects safety, reliability, and performance. Minor Non-Conformity: All other cases. Based on the classification of the problem uncovered during the review, a note will be sent to the Managing Director specifying the type of anomaly : In accordance therewith, the anomaly will be handled as follows : - major: A specific procedure is studied by different participating parties in order to modify or complete production. Production is re-started when that procedure has received the Managing Directors approval. For problems related to the availability of the CAMP server, please see page 10. Minor: Production is immediately made available.
8.2.3.
Decisions
When a procedure requires that activities be resumed after the occurrence of an anomaly, the supervising group analyst shall undertake a new review or arrange for one to be undertaken in order to confirm the following: - The anomaly must have disappeared. - The surrounding elements that were previously deemed to be correct must still be correct. The party undertaking the review must note the result in a report.
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8.3. QUALITY CONTROL ANALYST
8.3.1. Continuous review
See the scope of GDC01 and GDC02 checks for daily reviews.
8.3.2. Quality review during re-sale of a machine or a punctual review
See the attached Aircraft Audit Checklist
8.3.3. Outreach Program

This program allows for the airplanes main information to be reviewed when speaking with an operator on the telephone. With this outreach, the following points may be addressed :
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1.Review of the airplane - Receive the latest operating permits and numbers regarding the airplane. - Latest issuance of monthly reports. - Check for insufficient information. - Verify "overdue" codes. - Review status of publications (level of review of documentation). - Review new codes (post-review, service bulletins, navigability directives). - Review next major inspections.
2. Review of Application - Information on the last modification of the program - Information on the next modification of the program. - Various information on the application or proposed services. - Client satisfaction index.
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8.3.4. Fleet Review
Before each monthly dealing, this tool allows the analyst to check : - Those airplanes that have been used beyond CAMPs projection - The "top 5" planes with "overdue" codes. - The "top 5" planes for which no current data exists. This review allows for the analyst to contact the client as quickly as possible.
8.3.5. Coordinating Fleet Analyst

As regards following up on large fleets ( > 15 airplanes), CAMP proposes the services of a fleet coordinator analyst, whose role (along with an analyst for each fleet model) provides a unique point of contact. Similarly, he ensures that the companys own follow-up regulations apply to the entire fleet.
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9. REVIEW OF OPERATING PROCEDURES
9.1. REVIEWING FILE FOLLOW-UP
All documents sent to CAMP EUROPE (by mail, e-mail, or e-fax) are automatically scanned and filed regarding the airplane at issue. At any time, the client may: o o o o View the files being inputted into the file area (as entered by CAMP) Follow the progression of the updating process See the file being closed (on average, under 48 hours) Review all cases on file
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9.2. REVIEWING UPDATES
The Aircraft Update Report provides the operator with data that is updated regarding the selected aircraft. This document is issued as a result of each monthly dealings and summarizes all updates (if any) undertaken between two monthly dealings.
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The Transaction listing provides the operator in real time with all updates made on a plane or a fleet, and includes various options for conducting searches.
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9.3. REVIEWING TRANSACTIONS
The Transaction Log allows for the operator to receive all transactions completed regarding the airplane, as well as the persons who made them : - Updates - Changes on the profile screen - Changes to the status of the equipment - Error reports and alerts
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9.4. REVIEWING ACCESS
The companys CAMP administrator may assign a certain number of users of the system in "view" or "update" mode with various levels of security:
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Similarly, the administrator may follow the activities of all users assigned to the system: o o o Last connection Number of connections over the past 30 days Updates completed.
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9.5. REVIEWING STATUS OF PUBLICATIONS
The "publication" section allows for the operator to check the level of review and the dates on which the manufacturers documentation was received by CAMP.
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9.6. REVIEWING STATUS OF NAVIGABILITY DIRECTIVES AND BS
The "AD/SI" section allows for a user to periodically follow up on the status of new navigability and directives and service bulletins and an airplane. Order of appearance is based on the effective date. The possibility of classification exists according to orders (mandatory, optional...) Automatic notice of the inclusion of directives or "mandatory" service bulletins is given once the deadline for maintenance has expired.
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10. CLIENT TRAINING
When CAMP receives a new operator, the first monthly dealings will include: o 1 CD Rom offering training for the client
Before any administrative access is granted, training is provided to the operator in one of the following ways : o o o o Training by telephone (free) Training on the web (free) Training on site (paid) Training at our location (paid)
The operator will also receive a complete users manual.
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ATTACHMENTS
ATTACHMENT 1 SCOPE OF CAMP REVIEWS
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SCOPE OF GDC01 REVIEW REGISTRATION OF AN AIRPLANE Review the information provided: Review the documents provided Acknowledge receipt of service bulletins Acknowledge receipt of navigability directives Association of sections/subsections (airframe, engine, Apu, propeller...) Analysis of rejected transactions Analysis of alert messages (cohesion of times/dates/landings...) Review of client maintenance program: Confirmation and personalization of operations content Comparison of TBO of documents to potential clients, as compared to the manufacturers program Add specific client operations Maintenance program for the part of the airplanes profile entitled "document manager". Verification of the codes "on questionnaire" (multiple/variable frequencies) Review of adherence to cycle of inspections Review filing of documents
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SCOPE OF GDC02 REVIEW REVIEW OF DAILY TRANSACTIONS
Analysis of rejected transactions Analysis of alert messages (adherence to hours/date/landings...) Confirmation of codes "on questionnaire" (multiple/variable frequencies) Review adherence to cycle of inspections Review filing of documents
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SCOPE OF GDC03 REVIEW REVIEW AFTER MONTHLY DEALINGS
Review status. Review Due List. Review History. Review Work Compliance Forms. Review Work packages.
Positioning, pagination, etc Review the report of anomalies at the end of the dealing report
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SCOPE OF GDC04 REVIEW REVIEW BEFORE DEALING SHIPPING Review before sending to each client: STATUS DUE-LIST HISTORY WCFs WORK PACKAGES Review correspondence prepared with addressed envelope Review by analyst in charge of the fleet Have two people (the assistant analyst and the analyst) put it in an envelope for simultaneous review.
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CAMP EUROPE SAS

CAMP PROCEDURAL MANUAL

Date : AUGUST 2006

TYPE OF ACTION Drafting Approval

CAMP PROCEDURAL MANUAL

APPROVED BY : M .DIGOIX M.DIGOIX M.DIGOIX

1.0 2.0 3.0

02/2006 05/2006 07/2006

Creation of the document Corrections and adding procedures Correction of page 22

T.CHAMARD T.CHAMARD T.CHAMARD

CAMP PROCEDURAL MANUAL

Analyst Group Leader Commercial Manager

CAMP SYSTEMS INC.

CAMP PROCEDURAL MANUAL

2. FLOW OF INFORMATION AND DOCUMENTS

Updates and Changes

Monthly dealings Reliability Reports

Updates and Changes Airplane documentation

CAMP PROCEDURAL MANUAL

3.1. Aeronautical Maintenance Analysts

3.2. Developmental Aeronautical Maintenance Analysts

3.3. Assistant Analyst

CAMP PROCEDURAL MANUAL

4.1. CAMP Application

4.1.1. Application Structure

CAMP PROCEDURAL MANUAL

4.1.3. Confidentiality and Integrity of Information:

CAMP PROCEDURAL MANUAL

4.1.4. Access Security:

4.1.5. High Level of Availability:

4.1.5.1. System Availability

4.1.5.2. Response time needed to fix system problems

4.1.6. Server Safety:

4.1.7. Duplicating and Backing Up Servers:

CAMP PROCEDURAL MANUAL

4.1.8. Updating Programs

CAMP PROCEDURAL MANUAL

4.2. CAMP EUROPE

4.2.1. Human Resources

4.2.2. Technical Means 4.2.2.1. Server

4.2.2.2. Internet Connection

4.2.2.3. Work Stations

4.2.2.4. Desktop Publishing

CAMP PROCEDURAL MANUAL

5. CONTRACTUAL TERMS AND CONDITIONS

CAMP PROCEDURAL MANUAL

6. SERVICES PROVIDED TO THE CLIENT

CAMP PROCEDURAL MANUAL

7. CAMP PRODUCTION ACTIONS

7.1. CAMP NETWORK REGARDING NEW OPERATORS

Duplication of model database

Documentation regarding the manufacturers plant

Review of GDC01 File

Provide information to the customer

CAMP PROCEDURAL MANUAL

7.2. CAMP NETWORK REGARDING DAILY DEALINGS

Contact Client Dated receipt

Analyze the information

Prepare daily status (Day One)

NC Review (GDC02) status

Monthly dealings on preestablished date

CAMP PROCEDURAL MANUAL

7.3. CAMP NETWORK REGARDING MONTHLY DEALINGS