SAP Solution in Detail SAP Best Practices for Retail

SAP BEST PRACTICES FOR RETAIL: PREPACKAGED BUSINESS EXPERTISE

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CONTENTS
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Technology and Automated Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Technical Building Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personalization Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Business Configuration Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . eCATTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 5 6 6 6 6

Key Business Scenarios Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Merchandise-Driven Master Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Retail Pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Assortment Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Procurement of Replenishable Merchandise at Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Procurement of Nonreplenishable Merchandise at Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Perishables Procurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Subsequent Settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Invoice Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Sales Order Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 In-Store Customer Relationship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Store Business Offline (Electronic Point of Sale) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Store Business Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Promotion Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Distribution Center Logistics with Lean Warehouse Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Distribution Center Logistics with Warehouse Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Merchandise Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Meeting Todays Needs, Building for Tomorrows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

EXECUTIVE SUMMARY
The SAP Best Practices family of offerings provides best business practices that quickly turn your mySAP ERP application into a live system that handles your specific business requirements. Support for business scenarios helps you rapidly realize business benefits without extensive configuration of your SAP software. Use SAP Best Practices to evaluate and implement your specific business solution and realize the benefits of your SAP software faster, with less effort, and at a lower cost than ever before. SAP Best Practices can be used by companies of all sizes that need rapid implementation, as well as by global enterprises that need to create a corporate template for their subsidiaries. The SAP Best Practices for Retail offering comprises everything you need to set up a comprehensive solution in the retail industry, including support for diverse industry-specific business scenarios. SAP Best Practices for Retail is an implementation tool for the SAP for Retail set of solutions that preconfigures mySAP ERP. In the retail industry, intensifying competition and rapidly evolving products make speed and accuracy basic business necessities. In this environment, companies need sophisticated systems and tools for handling their merchandising tasks and their complete supply chain. Retail companies who choose mySAP ERP with SAP Best Practices for Retail can be confident they are receiving proven expertise and concrete business values. You can fine-tune all the comprehensive functions covered by SAP Best Practices for Retail to meet your specific needs.

TECHNOLOGY AND AUTOMATED TOOLS

The SAP Best Practices for Retail offering features several tools to help you realize best practices in the retail industry.
Product Overview
Areas of Use

SAP Best Practices for Retail provides a fully documented and reusable prototype that you can turn into a productive solution quickly. It offers a variety of methodologies, descriptions of business scenarios, and proven preconfigurations of SAP software.
Tools

Like all SAP Best Practices offerings, SAP Best Practices for Retail includes the following elements: Detailed, step-by-step implementation procedures for mySAP ERP, including automated activities Extensive documentation that you can use repeatedly for self-study, evaluation, or project-team and end-user training Complete preconfiguration settings that give you everything you need to run key processes out of the box, with minimal installation effort Fully documented, these settings include functions that support business processes and various training material. Because they are built using the latest technology, you can adapt them quickly and easily.
Flexible Technology

You can use SAP Best Practices for Retail in all phases of a project: Evaluation SAP Best Practices for Retail helps you quickly set up a prototype to get a look and feel impression of mySAP ERP. Implementation SAP Best Practices for Retail contains all the steps necessary for implementing functionality supporting selected business scenarios. Demonstration and training At an early stage of the implementation project, you can use mySAP ERP with SAP Best Practices for demonstration and training of both the project team and future end users. In addition, SAP Best Practices for Retail delivers numerous enduser procedures that can serve as training material and as a basis for end-user documentation.
Technical Building Blocks

You can use a variety of technical building blocks from SAP Best Practices for Retail to support your various business scenarios.
Definition of Building Blocks

SAP Best Practices for Retail provides the building blocks you need for a fast and smooth implementation of mySAP ERP. The size and content of the blocks can vary from simple technical functions to complex functions that can be used as stand-alone elements. You can assemble several basic building blocks to form a higher-level block to support a business scenario, for example. Or you can use individual building blocks to modify an existing scenario or process.

Building blocks are reusable preconfiguration units you can combine to install parts of SAP Best Practices. Similar to the components in a childs snap-together construction kit, they can be flexibly assembled to support a variety of business scenarios. Because you can use a generic building block for different business processes, this method of constructing business content reduces redundancy. You can use the building-block installations as the basis for your own scenarios. And because the building blocks are reusable and connectable, they accelerate and facilitate the installation process. Rather than import the configuration of an entire system, you can simply select blocks of scenario-oriented configuration, minimizing redundancy in the development process and reducing development and maintenance costs.

Installation for Support of Business Scenarios

Business Configuration Sets

To set up a scenario supported by SAP Best Practices, you have to install a number of building blocks in a predefined sequence. The installation assistant functionality of SAP Best Practices (discussed in the following section) and the installation documentation guide you through this process. The installation assistant specifies which building block you have to install first and provides all the information needed for installing the building blocks in the correct order. When you have successfully installed functionality of SAP Best Practices that supports a business scenario, you can use the business process procedure to test the functionality. Business process procedures are provided for all business scenarios supported by SAP Best Practices. They contain detailed, application-focused descriptions of individual business processes and scenarios.
Installation Assistant

SAP Best Practices for Retail delivers preconfigured settings in the form of business configuration (BC) sets that you can use to assemble either a prototype or a development system. Via the installation assistant, you can choose which preconfiguration to use for the implementation of functionality supporting a specific business scenario. When you activate the BC sets in the development system, they automatically carry out configuration settings and save them in transport requests. If necessary, you can employ the delta configuration to implement further customer-specific requests that are not covered by SAP Best Practices for Retail. Then you can import the transport requests resulting from the BC-set activation and delta configuration into the quality assurance or production system.
eCATTs

Using the installation assistant for SAP Best Practices, you can easily install the complete SAP Best Practices offering or selected functions within a very short time. The installation assistant guides you step-by-step through the installation process, directly in the system.
Personalization Assistant

You use extended computer-aided test tools (eCATTs) within the context of SAP Best Practices for Retail to activate BC sets and create master data. For example, you can use eCATTs to create master data in all components of the system landscape in which you need example data. Execute eCATTs from within the installation assistant.

You perform the standard installation for SAP Best Practices using default values and sample master data. If you want to install SAP Best Practices with personalized values, the offering provides functions to let you easily adapt selected values to your needs, such as to personalize central organizational data. The personalization assistant for SAP Best Practices guides you through the personalization activities. You perform the subsequent installation of the personalized solution using the installation assistant described above.

KEY BUSINESS SCENARIOS SUPPORTED

SAP Best Practices for Retail includes best-practice descriptions that reveal how best to implement various functionalities in your system that support key business processes, as well as details about how to set up and configure your mySAP ERP application. This unrivaled combination of detailed business documentation describes first-in-class business practices in the retail industry and includes a complete set of technical tools and information to help you implement mySAP ERP to support the business processes.
Merchandise-Driven Master Data Assortment Management

Within the best-practice descriptions for merchandise-driven master data, the offering displays article creation of single, generic, and structured articles in the process for article maintenance. The descriptions examine the principal features of creating listing conditions using integrated article maintenance as well as examine reference handling in the article master.
Retail Pricing

Assortments are separate objects in the SAP for Retail set of solutions. SAP Best Practices for Retail serves as the implementation tool for the SAP for Retail set of solutions that preconfigures mySAP ERP. The descriptions in SAP Best Practices for Retail describe how to create assortments and assortment modules and how to assign them to articles using listing processes. Assigning articles to assortments determines which assortments, and therefore which articles, a store can buy and sell. You can assign articles to assortments automatically on the basis of a predefined rule set during article and assortment maintenance. Alternatively, you can manually assign articles to assortment modules and then assign the modules to the assortments. In both cases, the preconfigured functionality of SAP Best Practices for Retail automatically generates the listing conditions for every valid combination of article and assortment.
Procurement of Replenishable Merchandise at Vendor

In the SAP Best Practices for Retail offering, the pricing process is roughly structured into pricing calculation at retail and wholesale levels. In the retail calculation, the offering describes in detail the fundamentals of two-step pricing and of data retention for condition records, using the example of the sales-price calculation for a single article. You can calculate sales prices, bearing in mind competitors prices, and make a market-basket calculation for a number of articles for an imaginary market basket. In the wholesale calculation, the offering describes the specific calculation for price-listing conditions as well as examines individual customer discounts and the effect that they have on price determination in the sales order. In pricing-work-list processing, the offering looks at the possibility of taking into account pricingrelevant changes to master data and condition records. It also allows you to create a background work list, generate a pricing work list, and release a pricing work list.

The descriptions for this scenario begin with the required planning steps and then cover in detail the forecasting processes and four different consumption-based material requirements planning (MRP) procedures. The descriptions then outline supply-source-determination schema in the mySAP ERP application and explain the various options. Purchase-order processing begins with the planning workbench, which is a working environment for stock planners. This description also shows you how to carry out quantity optimizing when converting a purchase requisition to a purchase order, how to use the new order-cancellation function, and how to use the automatic purchase-order block-and-release function. It also shows you how to carry out manual optimization using the planning workbench, which is based on a restriction profile.

Order optimizing is a new process supported by SAP Best Practices for Retail. The process comprises the following steps: quantity optimizing, investment buying, and load building. If you are responsible for purchasing, you want to gain an overview of your vendors and purchasing organizations from time to time. The section on purchase-order monitoring shows you how to do this. The final step of procurement of replenishment merchandise, vendor evaluation, not only helps you optimize article procurement but also makes it easier for you to choose sources of supply and continuously monitor existing supply relationships. Providing detailed information about the best prices and terms of payment and delivery, this functionality helps you maintain your competitive edge.
Procurement of Nonreplenishable Merchandise at Vendor

Perishables Procurement

The description for perishables procurement describes the procurement and distribution of perishable products, from the vendor via the distribution center or directly to the stores. The process requires considerable experience, is subject to strict time constraints, and must accord with business management criteria or processes. The special processes described for planning, procuring, and issuing enable streamlined, optimized logistics for perishable products. The processes support decision making by allowing you to carry out a speedy analysis of requirements and the current market situation. You can also use the function that supports these processes as a quick and easy tool for ordering articles. The processes described are not restricted to perishable products. You can also use them for articles marketed by several different kinds of vendors. SAP Best Practices for Retail describes order optimizing and vendor evaluation for perishables procurement similarly to the way it describes procurement of replenishable merchandise, as explained in the section above.
Subsequent Settlement

The trend- and fashion-dependent clothing industry regularly has the problem of determining competitive prices for the new assortments and collections to be listed, since the goods move in a short product life cycle and are subject to dramatic swings in demand. Sales of seasonal goods are therefore controlled with calculation strategies. The vendor-selection description in SAP Best Practices for Retail shows the classic selection process of comparing quotations from different vendors. SAP Best Practices for Retail describes purchase-order processing, order optimizing, and vendor evaluation for procurement of nonreplenishable merchandise at a vendor similarly to the way it describes procurement of replenishable merchandise, as explained in the section above.

Usually, price negotiations are conducted at least once a year between purchasing agents and representatives of a vendor. A part of the conditions agreed upon with the vendor is applied retroactively instead of directly with the merchandise invoice. This procedure is called subsequent settlement. Some conditions depend on the flow of goods, such as annual bonuses, incremental rebates, or account rebates, and others do not depend on the flow of goods, such as advertising subsidies, payments for disposal, or listing payments. In practice, you can enter arrangements for one year and can extend those arrangements to following years. In this way, you can archive sales and invoice documents after the validity period of the arrangement.

Invoice Verification

The logistics invoice verification is a part of the material management component of mySAP ERP. At the end of the logistics chain of purchasing, inventory management, and invoice verification, the verification checks the receipt invoices accurate content, prices, and calculations. When the invoice is posted, mySAP ERP saves the information and updates the data in the material management component and in the invoicing component. Logistic invoice verification is closely connected with the mySAP ERP components of finance and controlling. It provides the information for payment or evaluation of invoices to these components.
Sales Order Management

You can use the variants rush order, standard order, and thirdparty order as order types. These orders have the following main differences: Rush orders The customer receives the merchandise immediately and pays you for it later. Standard orders The customer receives the merchandise from you at a later date and pays you for it later. Third-party order The customer receives the merchandise from your vendor at a later date and pays you for it later. In addition to these process-oriented, sales orderprocessing functions, the descriptions for sales order processing also include the following process steps: credit limit check and availability check, consignment, back-order processing, customer contract, product catalog, online store, customer billing document, payment handling, and subsequent settlement.
In-Store Customer Relationship Management

Sales order management is a business-to-business (B2B) scenario that you can manage without involving a store. In other words, you sell to your known customers (with master data records), who in turn sell the merchandise to their customers (a wholesale function). The process steps in the document that support sales order management show how you can map and process sales orders for B2B in SAP for Retail solutions. Sales order processing incorporates presales, the actual sales order, and the resulting follow-up actions, such as delivery, complaints/returns, and billing. mySAP ERP uses inquiries and quotations to map presales business transactions. It is a good idea to create inquiries and quotations if you want to use the resulting documents as the basis for analyses that are run in the system. Inquiries and quotations enable you to enter and save all key sales-relevant information that you use when processing an order. You use the data stored in inquiries and quotations as the basis for any subsequent documents and for the sales analysis.

The in-store customer relationship management description makes use of the retail store component of SAP for Retail to show how to handle sales orders in the store. In the first process described, an unknown customer comes into the store and wants to buy a specific article. This article is a catalog article; that means that the store has a catalog from the vendor containing all the relevant data, such as the price, size, weight, terms of delivery, delivery time, and so on. The article is not in stock in the store and is not maintained in the system. In the second process, the article is maintained in the system. You look in the system to check if the article is in stock. If the article is large and bulky, it may be stored in a warehouse.

Store Business Offline (Electronic Point of Sale)

Store Business Online

You can use distributed retailing, for example, to exchange information via the point-of-sale (POS) interface in mySAP ERP. You can regularly supply the POS systems in your stores with current data (master data, such as European Article numbers, conditions, and merchandise categories) via the POS interface, which is outbound functionality. This means that you need to maintain the master data only in the central system, mySAP ERP. You can also upload information from the store systems to the central retail system via the POS interface, which is inbound functionality. In addition to the initial supply of data, another important aspect to your retail processes is the continuous preparation of change data, such as price changes. If master data is changed, mySAP ERP prepares the data in intermediate document (IDoc) format after initialization (initial supply of data to the store), taking account of the current store assortment. If a user maintains master data, the application creates a change document. If the modified field is relevant for the store, mySAP ERP creates a change pointer. Moreover, mySAP ERP schedules a report to run after the close of business. The report analyzes the changes that have been made since the last time data was correctly prepared and sends these changes to the POS systems. In addition to this procedure, you have the option of making a direct request. That is, you can request specific data directly without scheduling the data transfer beforehand.

Procurement, goods movement, and sales postings make up the mass business of a store. With the retail store component of SAP for Retail, employees can execute these postings directly in the store. In combination with other SAP for Retail solutions, the retail store component completes and optimizes the existing instruments for the executing of store processes by providing both the already existing functions of SAP for Retail solutions and specially developed functions to store personnel information. In addition, the retail store functionality has an Internet-based user interface tailored for the requirements of the stores. This interface combines the intuitive usability of the Web browser with the storecompatible transactions of the central SAP for Retail solutions. Therefore, part-time employees can easily learn how to use the system without extensive training. Interfaces for the connection of portable data capture (PDC) devices are also available with the retail store component. The retail store component is designed for small to mediumsized stores with business processes of limited complexity. These stores need the functionality of SAP for Retail solutions in a limited scope, so simplified screens and function flows are sufficient.
Promotion Management

From a sales-oriented perspective, promotions provide retailers with a key opportunity to differentiate and position their merchandise in a competitive, aggressively priced environment. Retailers run promotions to reduce existing stock levels, boost sales, or test new products on the market. They are also a useful method of boosting the success of a company, particularly when margins become tighter. In the textile industry, for example, clearance-sales promotions are the main method used to generate sales.

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The best-practice descriptions for promotion management enable you to sell articles at a price lower than the standard price. Promotions are planned at the headquarters level, and you send the data to the participating stores when the promotion is announced. When planning a promotion, you have to take into account relevant factors, such as time periods, article quantities and prices, expected sales, and logistical units of measure. You can also compare data to previous promotions. You can differentiate between promotions for the retail sector, which target anonymous end customers, and wholesale promotions, which offer special prices to known customers for whom customer master data already exists.
Distribution Center Logistics with Lean Warehouse Management

You can manage warehouse stocks summarily on the level of storage location in the inventory management component of mySAP ERP. For warehouses with a simple structure, the functionality of lean warehouse management is recommended. Lean warehouse management administers stocks at the level of storage location. This enables mapping of simple warehouse structures that have only one fixed storage bin per article. You use lean warehouse management exclusively for processing goods receipt and goods issue, and you work with outbound deliveries and create transfer orders for these deliveries. These transfer orders serve as picking lists.
Distribution Center Logistics with Warehouse Management

The description of this business scenario describes the processing of merchandise in the distribution center, with inventory management done at the level of storage location; this is called lean warehouse management in mySAP ERP. In this description, distribution center means a warehouse that receives deliveries from vendors, stores merchandise, and provides merchandise for shipment to customers or stores. Since storage procedures depend on space limitations, organization, and the type of merchandise being stored, this description is only one example of an implementation. You can easily adjust this example to fit the warehouse of any customer.

This description shows the processing procedure for retail goods in a distribution center, using a warehouse management system with inventory management at storage-bin level. As warehouse processes depend greatly on the amount of space available, the organization of the warehouse, and the merchandise stored there, this description should be viewed simply as an example for implementation purposes. With very little effort, you can adapt this example to fit any situation. When stock keeping for large-scale storage is more complex for example, when you store the same articles in several places in the warehouse and use different strategies throughout the warehouse you should use the enhanced functionality of the warehouse management component in mySAP ERP.

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Merchandise Distribution

Retailers often have to distribute merchandise among a large number of recipients, such as stores. One example would be fashion merchandise or promotional items in chain-store companies. Merchandise can be delivered directly from the vendor to the recipient, from a distribution center to a recipient, or from the vendor to a distribution center and then to the recipient. The merchandise distribution functions of mySAP ERP enable you to carry out the distribution process efficiently from the planning stage right through to shipping the merchandise. The distribution process is divided into planning and execution. You can use an allocation table (push method) or the collective purchase order (pull method) to plan merchandise distribution and then trigger and execute distribution centrally in the distribution center.

This description shows how to distribute trading goods via the distribution center. The distribution center is a warehouse that is supplied by vendors, that uses efficient distribution methods to move merchandise through the warehouse without it being put away temporarily, and that then prepares it to be shipped to customers or stores. This scenario should be viewed simply as an example for implementation purposes. Note that this example can be adapted to fit any situation.

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MEETING TODAYS NEEDS, BUILDING FOR TOMORROWS

With SAP Best Practices for Retail, you can realize a variety of business benefits: Use solutions tailored to meet your needs SAP Best Practices for Retail provides the tools, content, and methodology you need to implement and optimize mySAP ERP from both a functional and a technical perspective. Take advantage of rapid implementation and manageable costs Rapid implementation techniques make it possible to reduce the costs of integrated technology by more than 50% over traditional approaches. And the scalability of the mySAP ERP application means that a company invests only once even when the organization changes or grows. Use prepackaged business expertise SAP Best Practices for Retail largely anticipates common business requirements and delivers exactly the documentation and configuration needed for a smooth evaluation and implementation. All SAP Best Practices for Retail deliverables are fully reusable and can easily be adapted to meet your specific needs. Avoid beginners mistakes As a proven solution, SAP Best Practices for Retail helps you avoid the system, business process, and configuration mistakes of those who start from scratch. By enabling you to identify potential pitfalls up front and avoid them, SAP delivers the efficient, ready-to-use tools you need in SAP Best Practices for Retail. Extend your business solution SAP Best Practices for Retail contains a fully documented implementation procedure that includes automated steps and is based on a typical customer system. You can use one or more components of mySAP ERP as a source system for running business processes on the basis of your own systems and data. Build a working prototype With SAP Best Practices for Retail, it takes only a few days to build a working, fully documented prototype that you can use as a starting point for your implementation. Improve project performance and communication SAP Best Practices for Retail offers an integrated tool that you can use to evaluate and demonstrate mySAP ERP, train your project team, and implement solutions. All project members use the same tool, which leads to effective communication.

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MORE INFORMATION
An assortment of SAP Best Practices cross-industry offerings support business scenarios that focus on customer relationship management, supply chain management, enterprise portals, and business intelligence. For example, the SAP Best Practices for Business Intelligence offering supports the business process of business intelligence. You can easily combine SAP Best Practices for Retail with additional functionalities delivered with various SAP Best Practices cross-industry offerings. SAP Best Practices for Retail is available free of charge. To order the entire SAP Best Practices for Retail DVD set including the documentation and preconfiguration DVD contact the contracts department of your local SAP office. SAP customers and partners can also order online from SAP Software Catalog on the SAP Service Marketplace extranet. To order additional copies of the documentation CD, go to SAP Service Marketplace and order online from SAP Knowledge Catalog. Please note that some versions of SAP Best Practices consist only of a documentation CD (for example, SAP Best Practices for Business Intelligence). That is, no preconfiguration CD is needed. To learn more about SAP Best Practices, go to service.sap.com/bestpractices (SAP Service Marketplace for customers and partners) or www.sap.com/bestpractices (public Internet site). Or, you can send an e-mail to bestpractices@sap.com.

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