817-821-2985

Gary Singleton gsingleton2000@verizon.net Senior Sales Executive

Colleyville, Texas 76034

Creative, strategic Sales Manager with experience in developing and training sales teams on closing large, complex contracts in highly competitive industries. Excelled at increasing market share by changing the customers price perceptions and showing value added alternatives to price, thus reframing the customers expectations. This formula consistently increased sales volumes year-over-year, along with improved customer relationships and positioning my teams as a trusted advisor. Defined, drove and developed procedures for the strategic direction of sales teams. Built and managed alliances with major corporate accounts while ensuring adherence to policies and procedures in meeting all the contractual obligations and financial targets. Resolved a wide variety of complex escalated customer issues, determined root cause and implemented the defect resolution processes, based on ITIL methodologies, to prevent the reoccurrence of the same issue. This unique experience combination provides an insight on how to build the correct value propositions for closing sales and meeting team targets. I can produce the same level of superior performance for your team. Call me so we can discuss in depth how this unique skill set can help you begin pricing strategically to drive margin and increase revenue. Resolved over 1,000 complex customer issues that had been filed with the Public Utility Commission (PUC). Implemented cross-functional procedures with senior management to ensure policies were in place to eliminate reoccurrences. Reduced complaints by 31%. Increased net new revenue year-over-year an average of 18% for a group of large national accounts Self-motivated and driven to achieve success in a solution selling environment Professional Experience TXU Energy, Irving, Texas - September 2005 - November 2011 Resolution Manager Retained customers by resolving a wide variety of complex customer issues such as, inadvertent power outages and billing inconsistencies Achieved a 98% retention rate of pre-litigation customers Response Manager Developed procedures to ensure well defined corporate policies to eliminate reoccurrence of the same issue Authored formal reports to PUC documenting the resolution of the issue. Personally debriefed each customer and provided a detailed explanation of the resolution of the complaint AT&T, Dallas, Texas - April 1993 - September 2005 National Account Sales Manager Exceeded annual quota each year as a National Account Sales Manager Designed and closed a balance of trade contract, resulting in $600 thousand net new annual revenue

 Restructured a critical business relationship with a Dallas based multinational company to manage the Mexico network operation Developed new service level agreements resulting in the customer receiving deeper volume discounts, plus adding new revenue Escalation Manager Managed a team of network specialists tasked with the total ownership for customers critical outage issue (out-of-service condition) until the service was restored. This approach led to a 38% increase in customer satisfaction per the annual customer satisfaction survey. Documented the post mortem of the service interruption to Network Operations executives and developed procedures to prevent a reoccurrence Senior Data Sales Executive Sold complex data solutions for assigned accounts in the high revenue account group generating over $1.5 million in annual sales Designed major network upgrades for multi-state national accounts Generated all proposals in response to RFPs Business Development Manager Partnered with Venture Capitalists within the Southwest Region of the United States Developed and facilitated C-level executive presentations at major trade shows in the Southwest Region Network Sales Executive Captured two new key accounts that generated $1.9 million dollars in net new revenue Promoted after exceeding quota every year Education University of North Texas Bachelors of Business Administration Degree (BA) Major-Marketing Minor-Finance Computer Skills Word Access Outlook Excel Visio Power Point Sales Force Professional Development Negotiating to Win-Bay Group Target Account Management, Advanced Strategies-Target Marketing Group Pricing Fundamentals-TC Research Association Executive Positioning-Target Marketing Group Awards Presidents Club Pacesetter