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Present Address Tower - 7, Flat# - 1104, Valley View Estate, Gwal Pahari, Gurgaon Faridabad Road, Gurgaon - 122003. Contact Number- 9910706655 , 9818118781 Email Address: D.O.B: Nov 20th, 1985. Objective: Looking forward to work in an organization, which provides me challenging and exciting working environment, laying emphasis on learning to excel my individual capabilities and at the same time building team-spirit to enhance the effectiveness and efficiency of the organization.

Key Skills: Business Process Manager, Global Collections Manager, PR Management, Sales Strategies, Training and Vendor Development, Operations, Marketing, Credit Control, Risk Management, Strategy Management, Process Training, Client Coordinating, Reporting. PROFESSIONAL EXPERIENCE : Jun 2007 - Till Date (GGN). Working as a Global Business Process Manager and handling their entire Accounts Receivables department from the office in GGN for OPTIMA TECHNOLOGY PARTNERS INC, an IT Recruitment firm/Consultants based out in New Jersey. Expertise in ORACLE SUITE , SAP Technologies for 10 years. Job Involves making up New Clients and Vendor Management in the related filed of work. Making up Sales and Business Strategies to grow the venture and achieve the goal. Making up the Business Strategies in Accounts Receivables, sending Invoices to respective Clients in USA, CANADA and INDIA for the Billing purposes, E-mailing them the Information, Making calls if required and also dealing with all the related activity with B2B Clients for their Accounts Payable & Receivables work, if required.

Responsibilities: Handling all India Sales and Strategy planning. Handling Personal Relation Strategies and Marketing Business for the company.

Handling all the Business Process in the field of Training. Tying up the knots with new clients and Vendor in related field. Handling the Operations and Administration work from the office in Gurgaon. Handling the India Office Accounts Receivable for the Clients and the Company. Keeping the Records of all the Payments. Maintained the Excel and MIS Reports for the Same. Helped in Book Keeping Records for the Company and Clients both. Dealt with all the respective Clients located in USA , CANADA and INDIA regarding the payments. Dealt in Phone/e-mailing/faxing the Invoices to clients for the Consultants Time sheets and Expense sheets for the same. Dealt with the Company`s book keeping department and all Accounts related work.

Nov 2005 Till June 2007- (GGN). Worked with ASTRA BUSINESS SERVICES, As an Sr. Accounts Executive. The job involves verbal conversation with US citizens wherein they are persuaded to clear their delinquent accounts. Accounts are like Credit Card, Phone bills, Gas Cards, All types of loans, Store cards, Medical bills for the hospitals and Doctors etc. Skills involved are good listening, assertiveness, command in voice. Also worked as a Full - Time Process Trainer for ASTRA for 6- months. Also worked as a Team Lead in ASTRA, leading a skip trace team of 15 members.

Aug 2004 till Nov 2005 (GGN). Worked with PARAS CALLTECH, as Sr. Collections Officer. The process was U.S. and Canadian 3rd Party Collections.

RESPONSIBILITIES Meeting individual targets as well as team targets. Preparing MIS Reports and Goal Setting Sheets. Training the new Joiners.

Preparation of MIS reports on daily productivity. Preparing goal sheets for the entire team Day to day updates Presentation on time management and skills enhancements ACHIEVEMENTS Has been recognized as a member of the Top Operations Team of the month. Been A Full Time Process Trainer for the Company for 6 months. Worked as a Team Lead for 15 Team Members. EDUCATIONAL QUALIFICATION: Bachelor`s in Commerce from Magadh University. Intermediate/High School from Chowgule Public School.

ADDITIONAL QUALIFICATION: Did a two months course from BRITISH COUNCIL at K.G. Marg, New Delhi, in Spoken English Skills. Also done Three months course in computers from Aptech - Proficiency in Word, Excel, Powerpoint, MS-DOS.

SKILLS AND ABILITIES1 2 3 4 5 Excellent communication skills, both written and oral. A professional and friendly telephone manner. A keen and enthusiastic outlook. Highly organized. Excellent computer skills (power-point, word, outlook , Excel all in 2007 version).

EXTRA-CURRICULAR ACTIVITIES: Participated in State Level Basket Ball Competition. Zonal Level Volley Ball Competition.

HOBBIES: - Traveling, Music, Dance and Sports.



: Ridhima Gupta (Working With BOA). : Mr. Subhash Saini Businessman (Seeds Merchant) : Mrs. Karuna Saini (Housewife) : Mr. Pawan Saini (Businessman) : Ms. Ritu Saini (Working with Medicity Medanta Hospital, Gurgaon).